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Hand 'n Heart Home Health Care

317 Office Square Ln # 101A #101A, Virginia Beach, VA 23462

For more information about home care options:
(866) 374-4058
3.8
Review score
4 reviews
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Hand 'n Heart Home Health Care
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Hand 'n Heart Home Health Care
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Tee Johnson

Family/friend

5.0 out of 5 stars

Very Satisfied

This a very great company and I would recommend them to everyone. they always aim to please, always available in a crunch and can get an aide wherever they need to be to service a client. they make no excuses and are always looking for new ways to stay great. this would be a great choice for our love one :) [Name removed]

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Hand 'n Heart Home Health Care

Hand 'n Heart Home Health Care in Virginia Beach, VA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Home Care


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Reviews

for Hand 'n Heart Home Health Care

3.8 out of 5 stars
4 reviewsWrite a review
Overall Experience
3.8
Friendliness
3.8
Care Services
3.8
Value for Cost
3.8

Filters

1-4 of 4 reviews

Last Updated: 11/20/18

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Tee Johnson

Home Care

Family/friend

November 20, 2018

5.0 out of 5 stars
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Very Satisfied

This a very great company and I would recommend them to everyone. they always aim to please, always available in a crunch and can get an aide wherever they need to be to service a client. they make no excuses and are always looking for new ways to stay great. this would be a great choice for our love one :) [Name removed]

BlessedtoFindThem

Home Care

Family/friend

November 20, 2018

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Great company. Highly recommend

Great Company! The care has been top notch. Our aide is very good with my mom and just the right fit for our family. The office staff are very compassionate about our needs and do a great job communicating. Their prices are very affordable and the cheapest I found in the area. Their turn around time was very quick. From the time I called the office to the aide starting was less than 24 hours. Highly recommend!

Angela Bowden

Home Care

Family/friend

July 12, 2018

4.0 out of 5 stars
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0

Very happy customer

Hired this agency on short notice to provide a companion for my parents while I was away on business. The lady that came was pleasant, courteous and both parents looked forward to her arrival each day. Their rates were the most affordable around and I will definitely call them again.

Anonymous

Home Care

Family/friend

February 6, 2017

1.0 out of 5 stars
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0

Very dissatisfied

We hired H&H last summer (2016) for my mother with memory loss who needs companion care on weekdays. In short, we would find out only after being invoiced that the care giver had not shown up. I came from Raleigh NC to VA Beach and interviewed H&H to explain what we needed before hiring them, and after problems occurred I spoke to both [Removed] and [Removed] at H&H by phone to re-emphasize explicitly what we wanted -- 1) show up! 2) call my sister (in VA Beach) if you can't show up 3) provide food & medication 4) write notes on current conditions and/or changes in condition (anything out of the ordinary) 5) provide conversation and walk with our mother up/down the hallway of the apt building. This is not skilled care, nor rocket science for an agency that said it deals with many similar clients. After repeated failures to meet the minimum requirements, we contacted them to cancelled service. We were told that it was our responsibility to contact them if the care giver didn't show up, and not to sign the caregiver's timesheet, which is a clear failure on behalf of H&H to understand that our mother's memory is NOT reliable enough to be responsible for either task. The frustration of having to monitor the caregivers (who left useless notes, if any at all) induced stress rather than relieving the stress of caring for our mother. It should never take multiple calls about the same problems to get corrective action, especially when caring for the elderly. Very dissatisfied.

The services and other information that are displayed on this page contain marketing information provided by the agency. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Contact the agency directly to confirm the accuracy of the agency description
  • Confirm that the agency offers services that are required for the senior's specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “home care” to indicate that the agency provides in-home care services. It does not indicate that the agency meets official state requirements for any particular license type or scope of services.

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