5.0 out of 5 stars

Verified Review

For a beautiful senior life look no further ~ friends, education, entertainment, fun & a family environment!

Belmont village is a 10 out of five they're amazing. The place is immaculately kept clean. The staff has been there for years and they are wonderful. They know all their residence by name. their Wellness Center is on top of everything and make sure their clients have what they need before they run out. The PT staff is on top of everything. My father had a hematoma that burst and needed surgery and extensive wound care between the home care visits and they coordinate with the staff nursing system to where it's seamless for recovery. The activities are amazing there. My father started in memory care, and within four months was in the transition into general population and within 6 to 7 months, he was moved into general population. They don't pigeonhole people they work to everyone's strengths and make a cohesive, entertaining, active senior lifestyle.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

3.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

3.0

Belmont Village Experience

I thought they did a great job reaching out and trying to meet our ever-changing needs... We had to find a place that would allow mom and dad to be together. Mom had been diagnosed with cancer in February and dad had been cared for my mom for over 10 years with due to his Parkinson's disease . In April of last year, mom was going to the ER for a port infection. While she was at her appointment, dad had fallen and broken his hip at home. He was not generally left at home, but we knew the extra trip was going to be too much for him. He was discovered between three and six hours later seated on the floor by my sister. He went to a different ER. The next day he had surgery and then he had recovery in the hospital. Dad was 89 and so of course it took a while to heal. Thankfully, his pain was not too bad. Next was transit to Austin to a skilled nursing facility at Westminster. He spent about a month there. And then he went to rehab for almost 2 weeks. I believe it was central Texas orthopedics. Just a little east of Westminster. Westminster was pretty good but kind of well. I guess it's just an SNF.... They did not encourage people to mix or talk very much. Rehab was like a dungeon. At the time our family was too thin to give dad much advocacy what he needed desperately there. He actually declined in rehab. We looked at Brookdale's the one on 2222 and the one in Westlake. I liked the one in Westlake, especially but I did not like the dark and dungeon like assisted living also... It was not going to accommodate two people. What I like about Belmont was that it allowed us to get mom and dad together again for the first time in over two months. At first mom was able to walk around and was interested in taking part in some of the activities. She went to a couple of the group activities, but usually spend time with dad since dad was more in dwelling and did not want to reach out as much. Mom was the social one. Dad liked the exercise classes that occurred every morning. He refused to participate in any of the real social hours... He humored us by attending some of the special events. Angela and Candice tried their best to encourage dad to get out and try some things They were available by texting and that was helpful. [name removed]and [name removed] and so many of the other caregivers were so helpful and caring for our mom and dad. We definitely miss our Belmont family and owe them some BIG thank you's for all of the energy and patience. They put into their work on a daily basis with not just our parents but all of the residents. Mom passed in July and dad had to be on his own. That was a better pill to swallow. He had several weeks but shouldn't turned into months and then he eventually passed in December on his anniversary with Mom. The end of care possibilities with hospice was especially helpful. Our dad was his therapist. The nurses were amazing also. And they work very well with the staff there. I only wish we had started sooner with hospice.

1.0 out of 5 stars

Cleanliness

2.0

Friendliness

2.0

Value for Cost

1.0

Care Services

1.0

Activities

4.0

Staff

1.0

Meals & Dining

1.0

Wolf in sheep’s clothing

This place is very good at first impressions and appearances. Also if you have left your family in their care they will send you pictures and all kinds of beautiful messages. But once you’re family member becomes a regular they are treated sub par and no longer special. There are diamonds in the rough like the enrichment leaders who really care but their boss runs memory care and does a poor job. The place is run on favoritism and making the place look as good as possible for first appearances. But when all the families go home your loved ones are loved and cared for but not by the people that make a show when you come, it’s the ones focusing on the residents and truly engaging with them, those are the real ones. And I guarantee you none of them work behind a computer in the safety of their closet offices. Do not bring your loved one here.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Grateful for Belmont Village

5 for all. We lost mom in November and could not have been better supported and loved and cared for until the end. I never felt any anxiety as I left the parking lot after a visit. I absolutely trusted them to take as good care if not better than I could have myself. I think the value for the money is absolutely key. It is pretty expensive, but she was 100% a member of a family there and all of the caregivers and medical staff cared for her like a mother or grandmother from sitting with her when she got scared to rubbing her hands or face with lotion to having private jokes with her. She felt so loved and so safe.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

5.0

Meals & Dining

5.0

Review for Belmont Village West Lake Hills

Wonderful staff, they care deeply about the residents, very nice folks all around. Would definitely recommend.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Nothing but great things to say!

[name removed] is the Best!!! She was so helpful moving my mom in and all the paperwork. A true Angel. The helpers were all so happy and positive with my mom. Nothing but great things to say about this place!

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

We're very happy with Belmont

Their memory care unit was the best we saw, and the community was large and active. We felt a huge wave of relief when mom and dad moved in, and they're both really happy there. Definitely would recommend to others.We have no complaints and they're very well cared for. Friendly, helpful staff, good facilities, good activities, highly recommended.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great experience

My loved one was a resident at Belmont Village West Lake Hills. We had a wonderful experience with them. They could not have been more attentive to mom's needs. From day 1, the staff addressed us by name. That's a big one when you feel that you have become invisible. So much support. Also, the food was excellent.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Would recommend It. Very happy we moved her there.

Belmont Village is a very nice place, and we're very happy we selected it. When my loved one first got there, she had some health issues that needed some special care, which they said they could provide. But we had to really stay on it to make sure things were getting done with care, laundry, trash removal, etc. Their nursing care is good, but their communication is lacking. I still have to call them quite a bit and ask several times to get things done. I understand that no place is perfect. Her health is much better than when she was living at home. The facility is very clean. I eat there with her quite a bit, and the food is good. The staff is friendly and wonderful. It's a nice place overall.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

I highly recommend. I know my mom is safe, content and well taken care of at Belmont. She didn't want to move to AL but has adjusted beautifully. She considers Belmont her home and tells me often she likes where she lives and is happy.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Family

Epilogue - After writing my positive review for Belmont Village West Lake Hills in Austin, I’m sad to share that my mom passed away on April 21, 2022 from a heart valve failure with a surgery option not deemed survivable. I was able to fly back from Vienna to be with her the last couple of hours in the hospital before she died but my grief and guilt for not spending more time with her the last couple of years was immense. My daughter shared that staff members from Belmont had visited her that last day. We held a small memorial a few days later and 6 of the staff came to our house to share stories about Bev, including how she flirted with the cute EMT who took her to the hospital on her last day. We laughed and celebrated a beautiful woman as the Belmont family helped ease my guilt and made me understand what a rich life my mother had at Belmont Village. There is family and then there is inner, inner circle family. Thank you Belmont Village, West Lake Texas.

4.0 out of 5 stars

Verified Review

tour review

Our family had an in person tour and it was good the person who took us around was extremely knowledgeable and did a really good job. She spoke very high and positive about all their amenities. However we saw residents just sitting around not really interacting with one another and it just didn't seem like the best fit for our loved one.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.5

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Our families experience

The general areas inside Belmont Village are clean, but the individualized house keeping could be a little more improved especially in the bathrooms. The care services have been a little inconsistent, the communication could be a little more streamlined and they could have like a "how to guide," however we know everyone has been struggling since the pandemic. The staff who work here are top notch people. They are so professional, kind, caring and helpful. The activities director [name removed] is on top of everything and wears many different hats. She is so creative with coming up with new activities, there is always something going on. Our loved one says this is some of the best food he has had.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Top notch care with a very personal touch.

My mother has been at Belmont since [date removed] and the care she receives has been wonderful. The staff, managers and exec team all have a 'resident first' attitude that is unique. Everyone calls her by name and one of the med tech nurses even carved and painted a little dragon for her that looks like the dragon she swears lives under her bed. We used a Place for Mom three different times and now feel like we have found THE place for Mom.

5.0 out of 5 stars

Verified Review

Tour of Belmont Village

We had a great tour experience with Belmont Village. This facility was in our top 3 choices, it just came down to the cost and this was a little pricier.

4.0 out of 5 stars

Verified Review

Satisfied

It has been a good experience. The food is good. I like that they offer assisted living vs. independent living. Assisted has been a better fit for my loved ones. It is pricey, but you have to pay for what you want.

5.0 out of 5 stars

Verified Review

Tour of Belmont Village

The tour of Belmont Village was great. The facility itself is so nice and beautiful. The only issue was it was way too expensive and we would not be able to afford it.

5.0 out of 5 stars

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

5.0

Great care.

Belmont Westlake has been the perfect place for my wife of 57 years! It has been a real struggle but I will be forever grateful. While there seems to be some turnover there is continuity too. The center is always filled with caregivers and PALs who watch over and care for each resident no matter what the situation is. I was not sure what to do but choosing Belmont was by far the most important move I have ever made. Bless all the good people at Belmont.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great Community

I am a care manager in the Austin area and have worked with Belmont since they opened. I have had multiple clients at both locations and have always been please with the care and staff. The staff go above and beyond to keep the residents engaged and making sure their needs are being meet. Any concerns are always quickly addressed. The food is great and overall the residents seem happy and are always out and about interacting with each other. Overall this is a great place to live and receive care.

Belmont Village West Lake Hills

Community Amenities and Services

Senior living options offered

Pricing

Base fees by care type

Reviews

for Belmont Village West Lake Hills

For a beautiful senior life look no further ~ friends, education, entertainment, fun & a family environment!

Belmont Village Experience

Wolf in sheep’s clothing

Grateful for Belmont Village

Review for Belmont Village West Lake Hills

Recommended

Nothing but great things to say!

We're very happy with Belmont

Great experience

Would recommend It. Very happy we moved her there.

Family

tour review

Our families experience

Top notch care with a very personal touch.

Tour of Belmont Village

Satisfied

Tour of Belmont Village

Great care.

Great Community

Neighborhoods

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Other Senior Housing in West Lake Hills, TX

Belmont Village West Lake Hills

Community Amenities and Services

Senior living options offered

Pricing

Base fees by care type

Reviews

for Belmont Village West Lake Hills

For a beautiful senior life look no further ~ friends, education, entertainment, fun & a family environment!

Belmont Village Experience

Wolf in sheep’s clothing

Grateful for Belmont Village

Review for Belmont Village West Lake Hills

Recommended

Nothing but great things to say!

We're very happy with Belmont

Great experience

Would recommend It. Very happy we moved her there.

Family

tour review

Our families experience

Top notch care with a very personal touch.

Tour of Belmont Village

Satisfied

Tour of Belmont Village

Great care.

Great Community

Neighborhoods

Other Senior Housing in West Lake Hills, TX

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