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Brookdale Pittsford

159 Sullys Trail, Pittsford, NY 14534

For pricing & availability:
(866) 374-4058
8.0
Review score
45 reviews
Add review
8.0
Review score
45 reviews
  • 5 star
    58%
  • 4 star
    13%
  • 3 star
    9%
  • 2 star
    9%
  • 1 star
    11%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Pittsford
SaveShare
Brookdale Pittsford
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Eric S

Spouse or partner of resident/client

5.0 out of 5 stars

Brookdale Pittsford

It's early in my wife's time in Brookdale but based on what I saw initially and her comment that she likes it there I would rate a 5. All of the caregiver staff seem to enjoy what they do and it shows by virtue of how the residents appear happy and well cared for. The housekeeping and maintenance staff go above and beyond by keeping the facility clean and bright inside and out. The management team is wonderful. I see them working together well. All in all a very positive experience.

Read all reviews

Brookdale Pittsford

Put yourself in the driver's seat at Brookdale Pittsford. Here, your unique memory care needs will be met promptly by compassionate caregivers. Rest assured, trained team members are available around the clock to be alerted to an emergency situation. An emergency alert system and air ionization technology are also used to offer added protection.

Here, residents in memory care can look forward to structured activities and daily tailored programming. The Clare Bridge memory care program promotes social interaction and cognitive retention through six planned activities each day, while the Solace program offers additional support to residents in the late stages of dementia. A couple of specific highlights of this program include assistance with grooming, and participation in activities that involve sensory stimulation, like music and aromatherapy.

In addition to care, Brookdale’s team manages your chores, meals, home maintenance, laundry, and more, so you can focus on yourself and your interests. If you have a personal request or a question, be sure to connect with the on-site concierge service. Some additional perks to take advantage of include the well-stocked library, the beauty and barber shop, the game room, a screened lanai, and a community rental space. Invite your friends and family members over...

Senior living options offered

  • Memory Care

Brookdale Pittsford

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Pittsford

8 out of 10
Review Score45 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.2
Friendliness
4.2
Care Services
3.8
Staff
3.8
Meals & Dining
4.0
Activities
4.0
Value for Cost
3.7

A Place for Mom has scored Brookdale Pittsford with 8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Brookdale Pittsford has 45 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 45 reviews

Last Updated: 9/25/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Eric S

Memory Care

Family/friend

September 25, 2025

5.0 out of 5 stars
Verified Review

Brookdale Pittsford

It's early in my wife's time in Brookdale but based on what I saw initially and her comment that she likes it there I would rate a 5. All of the caregiver staff seem to enjoy what they do and it shows by virtue of how the residents appear happy and well cared for. The housekeeping and maintenance staff go above and beyond by keeping the facility clean and bright inside and out. The management team is wonderful. I see them working together well. All in all a very positive experience.

Scott G

Memory Care

Family/friend

September 11, 2025

5.0 out of 5 stars
Verified Review

Thumbs Up for Brookdale Pittsford

Top notch facility and staff. I would definitely recommend Brookdale Pittsford others. Entire facility is dedicated to Memory Care.

Anonymous

Memory Care

Family/friend

September 2, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
1.0
Staff
1.0
Meals & Dining
4.0

Our dads experience

Staff have a hard time dealing with dementia patients. First day we were there, we were never shown around and an elderly woman left with walker alone, and rolled down the hill outside of my dad's window. After dad had a fall at facility, they said they wouldn't take him back from ER because of behavioral problems. I was very disappointed with this. Also, they had a bus to take residence out, but it was out of service the entire time my dad was there. Staff didn't do too much with resident's.

Anonymous

Memory Care

Family/friend

August 1, 2025

5.0 out of 5 stars
Verified Review

Review for Brookdale Pittsford

They have some really great staff who genuinely care about the residents. The home is clean, bright and attractive, and it's small so it doesn't feel like an institution. The food isn't gourmet, but it's good and appropriate for the special needs represented there.

Anonymous

Memory Care

Family/friend

May 29, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended for memory care

They get all 5 stars. They are responsive, caring and attentive.

Karen

Memory Care

Family/friend

May 17, 2025

1.0 out of 5 stars
Cleanliness
5.0
Friendliness
1.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Lack of care and poor staff

Upper management keeps staff that sleep on the job and talk on their phones the whole day while firing top notch staff for no reason. No empathy, no compassion, please send your loved one to another facility. They will tell you everything you want to hear...but the truth is the exact opposite. No educated staff on floor. My Father has been denied food and drink late at night when he is awake.

Patti C

Memory Care

Family/friend

April 8, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

A Great Place for Peace of Mind

My mother moved into Brookdale in January 2024 and is doing great. My sister and I toured many places after her stroke. We met with the sale manager, walked outside and both said "yes" to each other. Walked back in and signed her up and are very glad we did. My mother comments on how friendly everyone is. I was impressed how quickly everyone knew her name. She was at her previous facility for six months and nobody knew who she was. They encourage my Mom to participate in the activities. They make sure she is eating, taking her medicine and assist her with all of her needs. My mother repeatedly states how nice everyone is to her. They go out of their way to help the families. I would definitely recommend Brookdale. It is giving me the piece of mind I definitely did not have before.

Kim B

Memory Care

Family/friend

November 6, 2024

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
3.0

Brookdale

Paperwork unorganized Most of the staff don’t really care about being there. Staff sit in their cellphones in the kitchen area while not paying attention to the residents We found one staff member sleeping during work. A resident was able to get outside, and fell down a hill in front of my dad’s window. She broke her arm! Honestly, I could go on. It’s a beautiful facility, just need to fix the staff and possibly have more staff to make sure residents are safe!

Anonymous

Memory Care

Family/friend

April 17, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Would and have recommend

The staff was exceptional when we moved Sally there. They fired the top people, and it wasn't the same. It's still far better than other places though, and they have the best activities.

Katelyn

Memory Care

Family/friend

January 26, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Overpromised Under Delivered

Lots of promised activities and care. Overpromised underdelivered. Pills found on the floor. Non consistent staffing and huge price increase. They are going downhill.

Anonymous

Memory Care

Family/friend

January 12, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Our Experience

My loved one is a resident at Brookdale Pittsford. They appear to be short handed. Also, they are already raising the monthly rate after just a couple of months.

Joseph

Memory Care

Family/friend

March 20, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

They were/are absolutely fabulous. [Name removed] is assimilating nicely. They have great communication with all of the staff members and family. The meals smell home-made and the chef is accommodating with various choices.

bridget

Memory Care

Toured community

March 6, 2023

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and we were very pleased with the entire experience, the only reason we did not go with this community was the location. It took us weeks to make that decision because we liked everything about Brookdale. It was immaculately clean, the staff were incredibly friendly. We saw a lot of activities going on and the nurse was wonderful. They also told us we could call them with any questions we had.

Anne P

Memory Care

Family/friend

January 27, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

No Worry With Mom Here

Both my father-in-law and my mother have been residents of Brookdale Pittsford. They are outstanding at training their staff to deal with the wide variety of issues and personalities expressed with a dementia diagnosis. The staff are caring, efficient and flexible. They treat each resident as in individual while keeping the needs of the whole community in mind. The meals are good with flexible options. The facilities were designed for persons with memory care issues. There are two separate but equal housing areas allowing for more personalized care. Each side is set up in a circle. The doors to a larger meeting area and the second side are opened for much of the day allowing a large area for walking. Doors are secure. There are activities scheduled seven days a week. Visitors are always welcome. One of the things that meant a lot to my family was the ability to have hospice care in the facility with no change of venue for the resident. We may need this for mom.

Rachael A

Memory Care

Family/friend

December 15, 2022

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

More like Home

Mr. [name removed] and his staff work hard communicating with families. This is a beautiful memory care facility. A mile long place to walk, tons of friends to talk to and a very patient and caring nursing staff. Brookdale has been a home and more like family to my mom and I. They help her thrive and make choices. She is always ready with a smile, giggle and lots of hugs. I highly recommend Brookdale for your loved one with memory care needs. They are treated with dignity and respect. The food is also amazing. I am not a very trusting person but Brookdale has earned my trust. Rachael

Terri J

Memory Care

Family/friend

October 10, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My dads never been happier !

Of course I was very skeptical about placing my dad but to see the change in him is remarkable, he is so happy to have people around to interact with , and the staff are incredibly kind I really believe it was the perfect fit for my dad and myself because I get to be his daughter again and that is the best feeling in the world. Thank you Brookdale for your kindness and understanding I truly appreciate you all

Robb Hamina

Memory Care

Family/friend

September 13, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Comfortable

My brother and I decided that we could not handle moving Mom into our home and the hospital found placement for her at Brookdale after Dad died. Mom is comfortable at Brookdale. She is calm at Brookdale, She is clean at Brookdale. She wasn't any of these things at home before our Dad died.

anonymous

Memory Care

Family/friend

February 22, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0

The people who work here are what make it nice.

The staff is concerned about the residents. They're not just doing a job. They like what they're doing. Cleanliness is good. The décor is good, and the facility has been recently remodeled. It's located in a nice residential neighborhood so you don't feel like you're pulling into a commercial institution. It feels more like a personal residence, which is a nice feeling.

anonymous

Memory Care

Family/friend

October 11, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

I would recommend

We chose Brookdale Pittsford because I thought the staff were more friendly/welcoming and I just got a better feeling when I walked into this facility. I would recommend them to others who are looking.

James

Memory Care

Family/friend

May 21, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Staff
5.0

Very Satisficed With What I See is Going On There

It is a very good community for my loved one. It is clean from what I can tell. The communication with the staff has been good. It would be nice to have more reports on how my loved one is doing with care and medication. Our stay has been during the pandemic.

Brookdale Pittsford

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Map of the neighborhood around Brookdale Pittsford

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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