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Charter Senior Living of Annapolis

2717 Riva Rd, Annapolis, MD 21401

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(866) 374-4058
7.9
Review score
21 reviews
Add review
7.9
Review score
21 reviews
  • 5 star
    48%
  • 4 star
    24%
  • 3 star
    14%
  • 2 star
    0%
  • 1 star
    14%
See all reviews
8.3
Review score
1894 reviews
69 facilities
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Charter Senior Living of Annapolis
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Charter Senior Living of Annapolis
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Anonymous

Loved one of resident/client

4.0 out of 5 stars

Our family experience

The facility is very nice and clean. Staff is nice and seems dedicated to helping and safety. The ratio of staff to clients is a concern especially at night and weekends. But I think the ratio is the same everywhere. I wish there is a way to use technology to remain connected like the use of amazon show to remotely speak with family members. Charter was a clean and caring environment. There was an unfortunate incident when my uncle was hit in the face by another aggressive client. I think charter responded appropriately by putting the aggressive client under 24/7 one on one care. I think it happened because of the ratio of staff to clients and the unpredictable nature of this horrible disease. I was able to bring him home under hospice. I was his caregiver along with hired caregivers during part of the day. This is when I noticed that he was very well taken care of at charter. He did not have any bed sores even though he was in bed a majority of the time.

Read all reviews

Charter Senior Living of Annapolis

Nestled behind historic oak trees, Charter Senior Living of Annapolis offers seniors a secure and supportive, homelike environment. The specially designed building features intimate gathering areas, a beautifully landscaped courtyard, and convenient amenities. The 24-hour licensed nurses and memory care-certified associates provide residents with superior memory care services that promote a sense of dignity and independence while continuing to enhance the human spirit.

This community offers seniors with Alzheimer’s and other types of dementia specialized care through the exclusive Flourish℠ memory care programming. This program promotes residents’ self-esteem while reducing the risk of boredom, loneliness, and aggressive behaviors through five key points:

  • Velocity program — Daily activities and events keep residents stimulated and engaged.
  • Oshibori experience — A daily routine that provides aromatherapy and serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation is a family oriented program that encourages families to bring in personal items to share and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio, video, engagement, as well as comfort stimulation and redirection.

Find peace of mind at Charter Senior Living of Annapolis.

State Licensing Information

To explore the licensing information and compliance...

Senior living options offered

  • Memory Care

Charter Senior Living of Annapolis

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Charter Senior Living of Annapolis

7.9 out of 10
Review Score21 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.1
Friendliness
4.5
Care Services
3.6
Staff
4.2
Meals & Dining
3.5
Activities
3.9
Value for Cost
3.8

A Place for Mom has scored Charter Senior Living of Annapolis with 7.9 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Charter Senior Living of Annapolis has 21 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 21 reviews

Last Updated: 9/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 8, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Our family experience

The facility is very nice and clean. Staff is nice and seems dedicated to helping and safety. The ratio of staff to clients is a concern especially at night and weekends. But I think the ratio is the same everywhere. I wish there is a way to use technology to remain connected like the use of amazon show to remotely speak with family members. Charter was a clean and caring environment. There was an unfortunate incident when my uncle was hit in the face by another aggressive client. I think charter responded appropriately by putting the aggressive client under 24/7 one on one care. I think it happened because of the ratio of staff to clients and the unpredictable nature of this horrible disease. I was able to bring him home under hospice. I was his caregiver along with hired caregivers during part of the day. This is when I noticed that he was very well taken care of at charter. He did not have any bed sores even though he was in bed a majority of the time.

Sharon J

Memory Care

Family/friend

February 19, 2025

1.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Not appropriate for residents who need enhanced care

The building is nice, clean and provides able-bodied residents who do not have any physical limitations the freedom to roam. Large outdoor walking, dining and activity space for good weather days. Caring staff could greatly benefit from specific training on how to care for patients with dementia and how to assist residents who need assistance with transfers and mobility issues. There were not enough front line staff to assist residents with transfers which caused many problems. Staff was caring and devoted to their work but many were not trained to work with residents who have dementia and mobility challenges. Staff ratio to residents only allows minimal interaction with residents. If a resident is able to get themselves to the activities, the activity director is great but she doesn’t have any assistance so there are not nearly as many activities as advertised or listed on the calendar and staffing at the activities is bare. Charter has potential but needs more and well trained staff

Peter

Memory Care

Family/friend

October 9, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Review for Charter Senior Living of Annapolis

It is a great place to take someone needing memory care. They were the only ones that would take such young, strong, man in his 50s with some aggression.

Joan S

Memory Care

Resident/client

May 29, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
2.0

The worst care facility by far

If you care about your loved one, do not put them here. They are severely understaffed leaving residents alone for hours at a time, especially after day shift leaves. Your loved one will not get the care you expect. The food is not a healthy diet. Residents are severely dehydrated. Management has either left for other jobs elsewhere or were fired. Take my advice - do not use this facility as a home for your loved one.

Anonymous

Memory Care

Family/friend

May 17, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent Memory Care Facility.

They are an excellent memory care facility for Dementia and Alzheimer's. They understand the disease and help families through it. When his other facility kicked him out because they couldn't deal with the dementia, Charter took him in and was not scared of the issues. This is not an assisted care facility with a dementia unit tacked on the side. Dementia is all they do and they are fairly good at it. Their staff and new director [name removed] also seem to have fun and enjoy what they do. That is very important in caregiving fatigue. I would recommend the facility to anyone looking for specialized dementia care.

Anonymous

Memory Care

Family/friend

April 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Overall very good but room for improvement

Comments: Overall, pretty good! Recommend keeping a close eye on #4, (care services) if this drops to a 2 the family will be quickly looking for other solutions. Hopefully this has been addressed, but for a period of time, there was a burn pile in the back "yard" common area. A metal trash can/steel drum that was used for burning (sensitive) documents had tipped over and charred/half burned material was spilled out on the grass. I asked [name removed] wife how long it had been there and she said at least several weeks. That left a bad impression. Lastly, All very good things to say about the staff! Hope this helps.

Disappointed

Memory Care

Family/friend

March 24, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Disappointed

The place looks good and has great layout for dementia residents. Most of the staff are very kind, but not all trained well w memory care. There is a HUGE turnover in staff and they are often severely understaffed, esp @ night. If your fam does not sleep at night or seems uncooperative w/meds, they label them belligerent and send them to hospital for "Psychatric" assessment". This will cost you $[removed] plus cost of ambo ride. They will require you to get 24 hr 1:1 private duty care that will cost you $[removed] hour, so they do not have to deal with residents at night. Our family was there for eight months and left based on $[removed] per month facility costs and $[removed] per month costs for 1:1 care. If they prescribe meds, have them ckd by outside med staff -may not be most current meds. They charge you when fam is moved out & in hosp for weeks. Look for a fac w long-term staff and staffed well at night. Pretty & clean is just not enough if you need memory care.

Anonymous

Memory Care

Family/friend

January 8, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
2.0

Nice community.

What our family likes most about the Charter Senior Living community is the friendliness of the staff, but the community really could improve on the meals they prepare for the residents.

Anonymous

Memory Care

Family/friend

December 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

If your loved one ready for caring full time care, try this one

Very friendly very personalized treatment, good communication. They are keeping his entrance fee and holding it good for a year in case he needs to go back. He just basically was not ready for that level of care. The reason we gave the activities a 3 out of 5, is because our loved one has not given any real effort.

Wendy

Memory Care

Family/friend

July 3, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Charter Senior Living of Annapolis

They are extremely well prepared to deal with dementia patients. Much better than facilities that have general assisted living with a memory ward.The staff is incredibly compassionate and knowledgeable. They have also facilitated the formation of support groups for the loved ones of the residents that have been extremely important to our family.

Anonymous

Memory Care

Family/friend

February 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Highly recommend

We chose Charter Senior Living because they were an exclusive dementia care facility vs having a separate dementia care area. The staff were extremely helpful in getting my dad in and he was a difficult admission. They really worked with me. The executive director and main sales person were awesome. They have a new director [name removed] and she walked us through everything and made it an easier transition. They were all very compassionate. I would recommend the facility to others.

Rachael

Memory Care

Family/friend

January 11, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Nothing but gratitude to the staff at Charter!

Charter Senior Living of Annapolis was great. We loved our experience and would recommend it to anybody who has a loved one that is in late stages of dementia. This is truly the appropriate facility to help handle loved ones in those late stages. The staff is so kind and caring, and they welcome family involvement in making sure your loved ones are properly taken care of in their state.

anonymous

Memory Care

Family/friend

January 11, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Safe Place for a Hard to Place Family Member

They did a great job getting our family member a spot and have doe great working with a difficult person. They are friendly to the residents and the family. Very well looked after. He is not easy. They are firm but flexible. A wonderful head chef who seems to know all the residents, there likes and dislikes. Our resident seems to like the food. They have lots of activities and find ways to get most involved. The overall value was very reasonable

Rayanne W

Memory Care

Family/friend

July 20, 2022

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
5.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
5.0
Meals & Dining
2.0

A patient safety nightmare!

Charter Senior Living is horribly understaffed! Executive director is clueless and plays the blame game! On [date removed], the facility was staffed with 2 CNAs and no licensed staff on site! Patients did not receive medication during that time! My mother (a hospice patient) did not receive her Morphine for 8 hours and was in extreme pain! Please don’t send your loved one to this place!

J. Brady

Memory Care

Family/friend

September 25, 2017

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

A Trusted Place for your Loved One

I visited my friend's family as they brought their father here. The facility was so clean and the staff was so nice. RSD [name removed] was so caring. She was friendly and caring, we felt like we were leaving [name removed] with another member of the family. I can't say enough great things about this nurse. Anyone would be honored to have her take care of their loved one.

Anonymous

Memory Care

Family/friend

September 6, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A Fantastic Community

This is a fantastic community, my husband did very well here. He was here for a respite stay and everything went very well. He really liked it here, and all the staff loved him. I was nervous placing for the respite stay, but my friends and our kids said he was very well taken care of. This is a beautiful community, with very caring people. If he ever had to move to a community, I would use this one.

Anonymous

Memory Care

Family/friend

July 28, 2016

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Wonderful care for my Mom

My mother has been a resident at Somerford for several years now and I love it! She is not the easiest person to please and she is happy and completely safe. The food is wonderful and never boring!( and they always have coffee and cookies for us when we visit) The staff is cheerful and helpful. Thanks to all who take such good care of the most important woman in my life.

Anonymous

Memory Care

Family/friend

July 24, 2016

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.5

Not happy

Somerford Place looks good from the outside looking in. Here's our breakdown: Cleanliness is okay. Food is pretty good. Activities are good. There's lots of walking space. But it is a very expensive facility. The care is very inconsistent because caregivers are constantly quitting. This is really disturbing. They have only one or two caregivers for each section of up to 16 people. Most are incontinent so don't get diapers changed very often. There is a lot of yelling. There is little team work and lots of confusion.

Ellen Dechant

Memory Care

Family/friend

July 24, 2016

2.5 out of 5 stars
Verified Review
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

Not so good

The facility is laid out wonderfully for people with dementia. There are several very devoted caregivers and nursing team. Other than that, we have been disappointed at the rate of turnover in the staff and the crisis management style. The building is old and in need, although well maintained. The company that bought the facility is just concerned with making money. That is apparent after being there for a little while. There are other facilities that cost less and have more consistency.

Loved one

Memory Care

Toured community

February 25, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Looked very nice during the tour

I was very impressed by what I saw here, I'd give them top marks across the board. It was a very nice looking, clean facility, and the staff were all very friendly and professional. The staff were all nurses, which is something you don't generally see in these types of communities.

Charter Senior Living of Annapolis

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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