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Charter Senior Living of Chattanooga

825 Runyan Dr, Chattanooga, TN 37405

For pricing & availability:
(866) 374-4058
8.0
Review score
18 reviews
Add review
8.0
Review score
18 reviews
  • 5 star
    22%
  • 4 star
    28%
  • 3 star
    17%
  • 2 star
    6%
  • 1 star
    27%
See all reviews
8.3
Review score
1894 reviews
69 facilities
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Charter Senior Living of Chattanooga
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Charter Senior Living of Chattanooga
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Jim C

Child of resident/client

5.0 out of 5 stars

Thankful for Charter Senior Living

I have had two family members living at Charter. The staff is wonderful. The director [name removed] is very experienced and extremely caring and helpful. The nursing director Star is also professional, compassionate, and has been invaluable in some very stressful times. The recent facility upgrades are attractive and functional. I would highly recommend Charter Senior Living.

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Charter Senior Living of Chattanooga

Charter Senior Living of Chattanooga's personalized approach to Independent Living, Assisted Living and Short-Term Stays offers comfort for those seeking the best in senior care. Learn how to get started on your journey to exceptional senior living and why choosing Charter makes all the difference.

Senior living options offered

  • Assisted Living
  • Independent Living

Charter Senior Living of Chattanooga

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Charter Senior Living of Chattanooga

8 out of 10
Review Score18 reviewsWrite a review
Overall Experience
3.0
Cleanliness
2.8
Friendliness
3.2
Care Services
3.3
Staff
3.4
Meals & Dining
2.9
Activities
3.6
Value for Cost
2.9

A Place for Mom has scored Charter Senior Living of Chattanooga with 8 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Charter Senior Living of Chattanooga has 18 reviews with an average "overall experience" of 3 out of 5.

Filters

1-18 of 18 reviews

Last Updated: 9/23/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Jim C

Assisted Living

Family/friend

September 23, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Thankful for Charter Senior Living

I have had two family members living at Charter. The staff is wonderful. The director [name removed] is very experienced and extremely caring and helpful. The nursing director Star is also professional, compassionate, and has been invaluable in some very stressful times. The recent facility upgrades are attractive and functional. I would highly recommend Charter Senior Living.

Becky O

Assisted Living

Family/friend

August 8, 2025

4.0 out of 5 stars
Verified Review

Great Care

Dining. Lunch and dinner smaller amounts of food but breakfast plenty and excellent! Staff all wonderful ! Caring and doing fantastic job!

Anonymous

Independent Living

Family/friend

August 1, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
1.0
Meals & Dining
3.0

do not recommend

From the time that we placed our loved one in this facility to the day that he passed away. The administrative staff tried consistently to up charges unnecessarily, or to tell us that they needed to kick our loved one out. The nursing staff is the one redeeming quality about this place. The nurses really cared about my loved one and gave him the best care possible. They even worked with us to try to help with some rehab in house to cut down on costs. Prices for rent and care were increased. With no knowledge upfront, no warning, no nothing. The facility always had an odor to it. But that is to be expected with an assisted living facility. However, we were informed by nursing staff. Not administrative staff that the facility had an issue with bed bugs, while our loved one was housed there instead of letting the families know. And being transparent, the administrative staff kept this a secret advised the nursing staff not to tell family members and proceeded to throw away items from our loved one's room without our permission. The administrative staff was incredibly rude. We had already found a different facility to place my loved one in the day before he passed away. We were going to leave charter in the dust. And try never to think about them again.

Anonymous

Independent Living

Family/friend

April 8, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
1.0

A nice community with areas for improvement

Charter Senior Living could definitely improve on the food and maintenance. They are "renovating" right now but it's just cosmetic stuff and the building is old. One of the elevators was broken for like 5 days and that to me is just unacceptable. Most of the staff is really friendly and the director works her butt off.

JulieAnn L

Independent Living

Family/friend

April 1, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Overall a very nice place!!

[name removed] and staff are very nice and helpful. I feel like my nanny is in a place that truly cares about her well-being. The new updates they’ve done to the building are very nice and make it feel very homey.

Anonymous

Independent Living

Family/friend

January 15, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Charter Senior Living of Chattanooga Review

They are renovating, but facility needs upgrades. Very old. Wish these facilities provided social work services so residents could access needed services better, like medical care, therapies, etc.

Anonymous

Independent Living

Family/friend

October 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Yes, we would recommend them, they are a work in progress

Overall she is fitting in my mother is difficult I do understand. The staff are fabulous. They are doing a remodeling and there is a pest issue which could possibly be an issue due to the remodeling. I wish they would encourage our loved one to take better care of herself, but again we do understand our loved one can be difficult. The food is ok, I have eaten a few times and would give that a 5. They do have quite a few activities and our loved one is getting involved more and more, that is a 10.

Tim L

Independent Living

Family/friend

October 8, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Life is good at CSLC

My Dad is very pleased with his situation at CSLC. He has gotten comfortable and styled in. The remodel has really provided him with a modern room . Having three meals provided is a big assistance in his day

Stacey

Independent Living

Family/friend

June 19, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
2.0

Lack of competence

The experience my loved one and I had with this location was beyond comprehension. There were many i unacceptable issues at this facility. The worst was when my loved one fell ill, and in the early hours of the morning needed to be taken by ambulance to the hospital. Where she was immediately placed into ICU, with end of life stages beginning. Myself, as the emergency contact, and the ONLY contact in her file WAS NEVER NOTIFIED. Not one phone call was made to me to let me know that she was even in the hospital. Not only was her emergency contact not notified, her DNR was not sent with her to the hospital. The hospital called Charter to ask if there was a DNR on file, and they said NO! I have records with confirmation of receipt by the Director when the DNR was emailed. How does such oversight happen? What kind of incompetence allows this to happen? There is no excuse not to contact the emergency person on file. The Director never advised how this happened. Do not trust this location.

Anonymous

Independent Living

Family/friend

February 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0

Recommended

Generally, the staff are very good. My sister likes the staff. However, when calling about a billing issue, I was to receive a call back (tried twice.) A few days later, finally did get a call from the financial person. Move in was good. The rent was quoted incorrectly at lease signing, by their staff. But I think the rent is okay and a good value.

Anonymous

Assisted Living

Family/friend

February 6, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

Disappointing

I would tell a friend, that they should look elsewhere. My loved one chose the place. We were sold unrealized promises.The residents do not seem happy, either. It's a sad situation and a dreary place.

Anonymous

Independent Living

Family/friend

August 15, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

If you are looking for a different appoarch to care visit Summit View

Summit VIew truly cares about the residents that live there. They help you advocate for your family member to ensure that they are about to be as independent as they possibly can. Their approach to people who are having cognitive difficulty is not to see them half empty and warehouse them it is to provide stimulating programs that help maintain there functional level. If you are looking at a different approach to care then visit Summit View

J.Latham

Independent Living

Family/friend

March 31, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0

Good Care Given

My parents (mother & stepfather) have been at Summit View in Chattanooga for several years. I have never seen anything but a clean facility that is staffed with caring people. When my mother died, the staff was definitely supportive and concerned for my stepfather's welfare. I live several states away and the staff welcomes my calls to check on 'how are things going' and always takes as much time as needed to talk with me. My visits are always unannounced and I never saw either unclean or with any signs of abuse or lack of care - my mother was incontinent and I never saw her soiled or their room unkempt. All of the other residents seem equally well cared for. 4-Stars because there is always room for improvement but I have no reservations about leaving my step-father in their care.

LS

Independent Living

Family/friend

October 10, 2017

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
5.0
Care Services
5.0
Activities
4.5

GREAT PLACE - GO SEE FOR YOURSELF

I have been to Summit View many times over the last few years visiting a resident there and I have never seen any of the things the other reviewers report. I have been very impressed with the staff, the activities, and the facilities. Go see for yourself.

Dusty

Independent Living

Toured community

January 20, 2017

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5

Truly nasty place

This place is terrible! There's mold every where ceiling is falling in! If that's not enough there's cockroaches every where! Very nasty and trashy.The lady that gave us a tour was rude and very unprofessional!! The owners should be ashamed to call this place a business!! Please do not put any loved ones in here!! "This place definitely needs to be shut down"

LT

Independent Living

Family/friend

September 23, 2016

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Not good enough even for rats!

Do not put your loved ones in this place. Roach bugs, black mold, general nasty. You pay for house cleaning. - but never happens. When going by sat down on couch roach ran across dress.. Roaches so bad even in freezer. In dining room anything you touch sticks to your hands never wipe down anything. I have never seen such a disgrace!! This place needs to be shut down

Sadie

Independent Living

Toured community

August 13, 2015

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5

Repulsed by bugs

Have never been treated so poorly. Is this place seriously a business? They spoke to us as if we were speaking English for the first time. You know that voice where everything said is making you want to run the other way. During our tour there were noticeable live roach bugs as well as some in their artwork. The staff on the second floor where residents have help with daily activities seemed very over worked due to numerous residents in wheelchairs. [removed] Either way they don't have the proper equipment to aid these people and you can tell its overwhelming. You all need help on more then one level.

The Germans

Independent Living

Family/friend

August 9, 2015

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

A joke of a staff

If you want a place for your loved one that drags them out of the bed at 5 am to get dressed for breakfast and sit in the hallway until 8 am when breakfast comes. That is if it isn't late because the chef is late every other day. If you want somewhere that your loved one is given medication and insulin injections by a staff member that is not certified in anyway except for a medical terminology course taught by the head nurse for 2 hours. If you want your loved one to be double diapered by the staff for their benefit. If you don't mind that your loved one is medicated at supper time and then one hour later they are given their night time medication. [removed]. [removed] 0 stars.

Charter Senior Living of Chattanooga

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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