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Charter Senior Living of Fredericksburg

20 Heartfields Ln, Fredericksburg, VA 22405

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(866) 374-4058
7.7
Review score
21 reviews
Add review
7.7
Review score
21 reviews
  • 5 star
    43%
  • 4 star
    42%
  • 3 star
    5%
  • 2 star
    0%
  • 1 star
    10%
See all reviews
8.3
Review score
1894 reviews
69 facilities
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Charter Senior Living of Fredericksburg
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Charter Senior Living of Fredericksburg
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Anonymous

Loved one of resident/client

4.0 out of 5 stars

Great staff

The staff is very friendly and patient. The location is great. [name removed] says he does not like the food but he always cleans his plate.

Read all reviews

Charter Senior Living of Fredericksburg

At Charter Senior Living of Fredericksburg, seniors enjoy a vibrant lifestyle filled with life-enrichment programs, chef-prepared meals, and luxurious amenities. With the inviting cafe, charming courtyard, and private living spaces, residents are happy to call this community home.

With an emphasis on wellness, residents can have peace of mind knowing they’ll receive 24-hour, custom-tailored assisted living and memory care services from licensed and professional nurses. Plus, physical, occupational, and speech therapy as well as personal fitness programs are available on-site.

Residents who opt for memory care receive personalized care through the exclusive Flourish℠ program, which promotes residents’ self-esteem through five key points:

  • Velocity program — Daily activities and events keep residents stimulated and engaged.
  • Oshibori experience — A daily routine that provides aromatherapy and serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation, a family oriented program that encourages families to bring in personal items to share and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio, video, engagement, as well as comfort stimulation and redirection.

Seniors can thrive every day at Charter Senior Living of Fredericksburg!

State Licensing Information

To explore the licensing information and compliance histories...

Senior living options offered

  • Assisted Living
  • Memory Care

Charter Senior Living of Fredericksburg

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Charter Senior Living of Fredericksburg

7.7 out of 10
Review Score21 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.2
Care Services
3.8
Staff
3.9
Meals & Dining
3.5
Activities
4.0
Value for Cost
3.9

A Place for Mom has scored Charter Senior Living of Fredericksburg with 7.7 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Charter Senior Living of Fredericksburg has 21 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 21 reviews

Last Updated: 2/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

February 17, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Great staff

The staff is very friendly and patient. The location is great. [name removed] says he does not like the food but he always cleans his plate.

Anonymous

Assisted Living

Family/friend

January 28, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

We have had a great experience

They have been taking great care of my grandma, Yes, we would recommend this community to other families based on the experience we have had so far.

Anonymous

Memory Care

Family/friend

December 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Overall, a good community for your loved one.

What we like the most about Charter Senior Living is that everyone seems to care and we would recommend this community to other families who may need a place for their loved ones

Mary P

Memory Care

Family/friend

September 18, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
2.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Raise the Standard

There are a few great caregivers at Charter Senior Living. However, this place is one big health crisis. Just this year alone, they have had a bed bugs and scabies outbreak. If you didn't already know, scabies is a parasite that embeds itself in your skin and leads to an unbearable amount of itching. Residents hardly ever leave the facility and unfortunately most family do not visit enough, so these issues are most likely coming from the worker(s). They do not clean and or deep clean this building nearly enough- there's a very distinct smell. Many patients are not receiving the minimum level of care that they are paying for and the food is disgusting, small portions too. Every resident at Charter pays for a certain level of care. For example if they are at a level two, a caretaker may help them take a shower. This can be costly and sometimes the residents are not even receiving the level of care that they are paying for. The meals are poor quality even for an institutionalized place.

Anonymous

Assisted Living

Family/friend

October 19, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Charter Senior Living of Fredericksburg

If they could fix some of the issues my loved one has encountered, it would be very good. I picked this community because of the convience. The schedule was reliable. The weekday medicine was delivered on time during the day but the weekend staff didn't seem to be inadequate. There wasn't much in the way of activities on the weekends. I wasn't sure the evening staff delivered all of the proper medication. There was some activities most mornings and afternoons. On occasion the options weren't adequate for everyone's needs or wants.

anonymous

Assisted Living

Toured community

April 4, 2022

4.0 out of 5 stars
Verified Review

Tour experience

We had a very nice tour with Charter Senior Living. The marketing director who took us around was very knowledgeable and also compassionate with what we were going through as a family. She knew all the residents by name and knew things about them, so we could tell that she was very engaged. The facility was also in a great location for our family and pretty much met all of our standards. We were going to go with them, but unfortunately my mom declined to a point where they were not going to be able to care for her needs.

anonymous

Assisted Living

Toured community

February 18, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and we loved Charter Senior Living, the gal helping us out was amazing. It is a beautiful place and we saw a ton of activities going on during the tour. However the location was just not convenient for us, due to our loved ones health state we wanted to be very close by and this was just to far.

Gary G

Assisted Living

Family/friend

July 27, 2021

1.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
3.0

Experience with Heartfields

I would recommend that anyone looking into this facility gets an independent assessment before deciding on a residency decision. They have some questionable nursing staff and I would not recommend to others at this point.

anonymous

Assisted Living

Family/friend

July 2, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0

The move to Heartfields was a good choice for my loved one.

Overall, it's very good. We like the people. They have a good attitude and mean well. They try hard. The care plan is good and they have outstanding people, but they've been a little inconsistent at times, although nothing major. Things like they don't make the bed every day, and they've have some staff turnover. So I would say their overall supervision or training is a little lacking.

Anonymous

Memory Care

Toured community

March 8, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

The virtual tour scheduled for [date removed] had to be scheduled to an in-person visit on [date removed]. A very good visit. [name removed] was warm and welcoming and provided lots of useful information about the facilities, services, and activities available at Heartfields. We were able to see several different room layouts and some of the common areas. The layout of the building is nice and seems conducive to residents interacting regularly. The location of Heartfields is nice, surrounded by trees and near I-95 and downtown Fredericksburg and Central Park shopping. This looks like an ideal place for my Dad.

Anonymous

Memory Care

Family/friend

June 12, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

HeartFields At Fredericksburg

The staff was great here. From the top down, from the administrative staff to the care giving staff, everything was always positive. They were always warm and caring. When we would visit our mother, she was always nice and clean and smelled good and worked with her very carefully with her appetite and found things she liked eating. There were always people cleaning and organizing, even her room and bathroom especially. The meals were always good. On the non-memory care side, each room has their own courtyard so that they can go outside. They were always paying very close attention to the residents and making them comfortable. Even when there were no families there, the staff would visit with the residents and engage with them. The community itself is very relaxed and comfortable. Anytime we had questions about our mother's care or medications, they would talk with us on the spot and find us answers. They were very clear about all her care from day one. The hospice team here was amazing as well. I would recommend HeartFields for anybody looking for their loved one. Even from the very beginning, the assured us that they would never kick her out because of her financial situation.

Susan Lancaster Weimer

Memory Care

Family/friend

April 21, 2017

2.5 out of 5 stars
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

Not A Five Star

Nursing Med Staff and CNA's do not put in place procedures to adequately provide consistent care. Following through on In-House Doctors orders for new medications or tests is constantly overlooked. Nursing aide assistance is inadequate which includes coming within a reasonable amount of time when a residents pushes their help call button. (I was told within 15 minutes sometimes we have waited for an hour).Giving my mom her twice a week showers is a hit or miss. I'm not notified if my Mom's medications run out and if I am its after they have run out (I discover for myself she's not getting them) I visit my Mom almost everyday so I have first hand knowledge of the inconsistent care my Mom has received. It all depends on what nurses and CNA's are on the floor because some do their jobs professionally others don't. Directors have been informed of these shortcoming but nothing improves. The Dining Room Food preparation and selection needs improvement. I feel as if I have to visit my Mom everyday just to make sure she is properly cared for as I was promised she would be. Our family now takes her home each Friday,Saturday & Sunday just so we can make sure she's not [Removed].For those residents that don't have loved ones visiting I'm concerned about who is their advocate. My Mom has been a resident for over 3 months. Also we are still waiting on the wheel chair that was ordered the 3rd week of January.

Anonymous

Memory Care

Family/friend

October 11, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great Price and Home Environment

My In-laws seem very happy here. The meals seem to be good for them. They provide housekeeping for their room and the facility is kept clean. My parents seem to enjoy the activities and outings they have. The staff seem more caring and involved with residents. They are less expensive and have more of a home environment. Their room has great layout, in the shape of an "L".

Anonymous

Memory Care

Family/friend

August 19, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

My Dad Is Okay

I am happy with the level of care my dad gets here. He is doing okay too. The community is kept clean for all the residents. My dad is eating well, from what the community makes. There is plenty of activities and my dad has tried a few of them. I would recommend this community.

Anonymous

Memory Care

Family/friend

May 3, 2016

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

So Far Everything Is Going Good

So far everything is going very well for my mother at this community. She seems to have adjusted well and I am pleased. The community looks great and everything looks nice and clean. I really enjoy the staff they have been very helpful and welcoming. She has tried some new activities. The activities are really geared to simulate the brain. The food is very good, they do sever a nice well balanced meal. They are doing the best they can to care for my mother. I would recommend it.

Anonymous

Memory Care

Family/friend

March 31, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Friendly, welcoming staff

Overall I think things have gone very well with HeartFields Assisted Living! They really put a lot of effort into making the transition easy for my loved one, and everyone here is very friendly and professional! The facility itself is well kept and clean, and she even really seems to like the food! My only complaint so far is that I wish they would keep me a bit more in the loop when it comes to her day to day activities.

Anonymous

Memory Care

Family/friend

May 14, 2014

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.0
Care Services
4.5
Activities
4.5

Nice place -- friendly people -- and ...

Nice place -- friendly people -- and caring.

Anonymous

Memory Care

Family/friend

March 7, 2014

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.5
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Caring Community

Everyone is extremely helpful and friendly. They truly care about those who reside there. Would recommend Heartfields to anyone!

Shallbe

Memory Care

Toured community

January 27, 2014

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5

This had the look and feel of a nursi...

This had the look and feel of a nursing home. We were not looking for that type of environment.

Kitty

Memory Care

Family/friend

October 9, 2013

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

Everyone was very helpful

Everyone was very helpful

Charter Senior Living of Fredericksburg

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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