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Charter Senior Living of Hazel Crest

3701 W 183rd St, Hazel Crest, IL 60429

For pricing & availability:
(866) 374-4058
9.5
Review score
51 reviews
Add review
9.5
Review score
51 reviews
  • 5 star
    57%
  • 4 star
    27%
  • 3 star
    6%
  • 2 star
    4%
  • 1 star
    6%
See all reviews
8.3
Review score
1894 reviews
69 facilities
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Charter Senior Living of Hazel Crest
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Charter Senior Living of Hazel Crest community exterior
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Anonymous

Child of resident/client

5.0 out of 5 stars

Charter Senior Living experience

Charter is a great place with excellent staff, great food...the head nurse is amazing and the head of activities she's also amazing...the staff has always help me with getting my mom to the doctor and talking her out for outings

Read all reviews

Charter Senior Living of Hazel Crest

Charter Senior Living of Hazel Crest’s goal is to enhance each resident’s spirit by providing seniors with personalized, around-the-clock assisted living and memory care services that meet their evolving needs. Residents enjoy the well-lit common areas and homelike living spaces this single-story, boutique-style community has to offer. There’s also a lush, landscaped courtyard complete with comfortable seating and raised garden beds for residents to enjoy.

Residents can also enjoy engaging activities, chef-prepared meals, and other convenient services. Memory care residents can also benefit from the exclusive Flourish℠ program, which provides custom-tailored care that promotes residents’ self-esteem through five key points:

  • Velocity program — Daily activities and events to keep residents stimulated and engaged.
  • Oshibori experience — A daily, routine activity that provides aromatherapy and serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation, a family oriented program that encourages families to bring in personal items to share and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio, video, engagement, as well as comfort stimulation and redirection.

Seniors can thrive every day at Charter Senior Living of Hazel Crest!

State Licensing Information

To explore the licensing information and...

Senior living options offered

  • Assisted Living
  • Memory Care

Charter Senior Living of Hazel Crest

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Charter Senior Living of Hazel Crest

9.5 out of 10
Review Score51 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.5
Care Services
4.2
Staff
4.6
Meals & Dining
4.2
Activities
4.1
Value for Cost
4.2

A Place for Mom has scored Charter Senior Living of Hazel Crest with 9.5 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Charter Senior Living of Hazel Crest has 51 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 51 reviews

Last Updated: 9/25/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 25, 2025

5.0 out of 5 stars
Verified Review

Charter Senior Living experience

Charter is a great place with excellent staff, great food...the head nurse is amazing and the head of activities she's also amazing...the staff has always help me with getting my mom to the doctor and talking her out for outings

Anonymous

Memory Care

Family/friend

August 26, 2025

4.0 out of 5 stars
Verified Review

Review for Charter Senior Living of Hazel Crest

Facility is great. Multiple things for a senior to do. Staff is mostly okay. My parent's dementia was aggressive and as was she and they really struggled with that. I had to appear more than once to assist them. They'd even send her out to receive treatment at hospitals as they weren't really equipped to assist. I enjoyed the place. For any senior who was normal or just early stage dementia they are all equipped. 5/5. It's just our situation was tougher

QH

Assisted Living

Family/friend

July 21, 2025

5.0 out of 5 stars
Verified Review

Hidden Gem.

Charter Living is a hidden gem. The staff makes the place seem like home. [name removed] the memory care coordinator, arranges high energy activities to keep the residents engaged and her laughter is contiguous! The facilities are well maintained and the food is good. All in all, Charter has been great for my mom and my family.

Anonymous

Assisted Living

Family/friend

June 24, 2025

4.0 out of 5 stars
Verified Review

Resident and Environment

No one is perfect and there's always room for improvement, but they have been doing a good job with my step-father. I'm happy with the services. The staff really trying with my step-father; he's clean when I go to visit and I go often; the place is not too big or small, just right; it's not smelly; I love the fact that he has his own room. They do the laundry, but I often take his clothes home and wash and iron them. I just really like it there.

Anonymous

Assisted Living

Family/friend

March 17, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Charter Senior Living of Hazel Crest

What we like the most about Charter Senior Living is the care and respect that was shown to our Dad and our family was wonderful. Dad was only there for 6 days, but we went there daily and the staff always took the time to assist us and all the residents!

Lawrence C

Assisted Living

Family/friend

March 7, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Felt like home

Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.

Anonymous

Memory Care

Family/friend

February 24, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
4.0

Glad I found Charter

Don't bring anything of value to decorate their room because items do get passed around by the other residents. Make sure your female loved one is okay with having a male caregiver because Charter allows men to clean and change female residents. Label everything.

Dorette B

Memory Care

Family/friend

December 19, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
2.0
Meals & Dining
3.0

Horrible Experience

The TV room, furniture and carpet where the Residents live smell of urine. I would spray the furniture with Lysol and the carpet with Febreze. They never shampoo or vacuum their carpet, nor do they clean their furniture. Very short staffed. The Residents are not toileted, as I witnessed them and my mother soaked and smelling of urine. I washed my mother's laundry but her clothes kept coming up missing although her closet was locked. I took my complaints to management and they were never addressed! To keep my Mom from walking around so much and risk for falls, they increased her meds and confined her to a Broda chair. Lastly, they recommended that my mother be placed on Hospice to make their job easier. "To get extra help" It got much worse after that. Unbeknownst to me, my Mom was overly medicated. Slept all day. Her pm Seroquel was increased and she was given Xanax without my knowledge. Once I moved her out, I got my Mom back. She is alert, she walks, talks, uses the toilet.

Crystal C

Memory Care

Family/friend

August 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Amazing staff and a great place for your love one.

The relationship my family developed with the staff was very helpful during his time there. I have referred the facility to other families. I do think the food menu could have used some better selections.

Anonymous

Assisted Living

Family/friend

August 5, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Top notch

Fives all the way around!!! He, Mr. [name removed] passed away charter living of hazelcrest is a fair and balanced representation of senior living with dignity.

BC

Assisted Living

Family/friend

June 24, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for Charter Senior Living of Hazel Crest

I was overall happy with the care, accessibility, communication, cleanliness and set up of the facility. Food service could be better. My sister has transitioned to her own place, but I would recommend Charter to others, and would use them again.

Larry

Assisted Living

Family/friend

May 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

My mom's room is spotless. She really likes the meals. The staff truly cares. There is great communication with me. The OT in house is excellent. Staff knows everyone's name. I would definitely recommend Charter Senior Living of Hazel Crest. My dad, who also visits mom, likes the place.

THayes

Memory Care

Family/friend

May 7, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Wonderful staff with great communication

The Director is very open, honest and friendly, and has a genuine care and concerned for her staff and everyone at the facility. The staff that I have worked with has been very caring and kind. And willing to listen and course correct if there is a concern. The staff and the nurses were very patient and helpful. Also in my dad's transition to their facility. It was not easy however they gave the comfort that was needed and communicating everything that was needed along the way.

Kathy

Assisted Living

Family/friend

April 29, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Recommended

Charter is a phenomenal space! When I started my research into places, I wanted to make sure to stay away from the "nursing home " feel. Both my mom and I were so pleasantly surprised by the friendliness and the cleanliness! The staff were wonderful with helping us through the transition of moving my cousin from her home. I love Charter of Hazel Crest.

Dawn

Assisted Living

Family/friend

April 9, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Charter Senior Living of Hazel Crest

It's a very nice facility. The people were awesome. It's extremely clean and the food was better than most other facilities'. [name removed] was kept clean and in clean clothes. I would certainly recommend Charter Senior Living. [name removed] was only moved because of her inability to maintain the self-pay situation.

Anonymous

Assisted Living

Family/friend

March 28, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Charter Senior Living of Hazel Crest

The staff at Charter Senior Living of Hazel Crest was amazing. My father was there for a brief time. The level of care he was given was exceptional. Everyone at Charter was professional, positive, and very caring with our father and family. We were so grateful that our dad was able to be in hospice at this facility. They worked well with our hospice nurse and CNA to deliver skilled and compassionate care. We felt supported and well informed during this extremely difficult time.

CD

Assisted Living

Family/friend

February 28, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Review for Charter Senior Living of Hazel Crest

They've just been wonderful since she's been there .I would recommend it. It was 100% better than the other facility she was in and we could afford it. The other places were much more expensive.

Anonymous

Assisted Living

Family/friend

August 22, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
2.0
Staff
4.0
Meals & Dining
3.0

Needs improvement. More family involvement needed

The reason for our ratings is because not everything has been what we were told during the initial tour. They have a high turnover of staffing, and there is no push to include activities for the residents.

Tanya H

Memory Care

Family/friend

June 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

5 star facility, a great fit, positive experience

The thing that sticks out most about Charter Senior Living of Hazel Crest is the staff. They are friendly, helpful, supportive and caring towards the residents. They have also been wonderful with communications to the family. I would recommend Charter to others looking for memory care for their loved ones.

Marko

Assisted Living

Family/friend

May 25, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend Charter

5 stars for all categories. The things that stick out most would be that the staff is friendly and responsive to all of my loved ones needs. The facility itself is also very clean and well-maintained. I would definitely recommend Charter Senior Living of Hazel Crest!

Charter Senior Living of Hazel Crest

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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