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Charter Senior Living of Hermitage

4131 Andrew Jackson Parkway, Hermitage, TN 37076

For pricing & availability:
(866) 374-4058
7.9
Review score
54 reviews
Add review
7.9
Review score
54 reviews
  • 5 star
    46%
  • 4 star
    24%
  • 3 star
    9%
  • 2 star
    4%
  • 1 star
    17%
See all reviews
8.3
Review score
1894 reviews
69 facilities
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Charter Senior Living of Hermitage
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Charter Senior Living of Hermitage community exterior
13 photos5 floor plans
Charter Senior Living of Hermitage in google map

Georgia B

Resident/client

5.0 out of 5 stars

Truly Exceptional Care and Community!

From the moment we walked through the doors at Charter of Hermitage, we knew we found the right place for our loved one. The staff is warm, attentive, and truly treats each resident like family. The leadership team is hands-on and genuinely committed to providing outstanding care and meaningful engagement every single day. The building is clean, welcoming, and thoughtfully designed, and the activities offered keep residents active, social, and smiling. Communication with families is excellent, and we’ve always felt informed and supported. It’s clear that Charter of Hermitage is more than just a senior living community—it’s a place where people are respected, valued, and cared for with heart. We are so grateful to have found this home!

Read all reviews

Charter Senior Living of Hermitage

Charter Senior Living of Hermitage is committed to helping residents live an active and enticing lifestyle. Whether seniors prefer independent living, assisted living, or memory care, they can find just the right level of support. Charter Senior Living of Hermitage features a cheerful color scheme, an inviting front porch, and beautifully landscaped grounds.

This pet-friendly community provides seniors with a supportive environment that meets their evolving needs. Licensed, 24-hour nurses offer quality care tailored to individual needs. Chef-prepared meals, engaging activities, convenient amenities, and other helpful services are also provided daily. Those in need of memory care can benefit from the Flourish℠ program, which promotes residents’ self-esteem through five key points:

  • Velocity program — Daily activities and events to keep residents stimulated and engaged.
  • Oshibori experience — A daily aromatherapy routine that serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous, small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation, a family-oriented program that encourages families to share personal items and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio and video engagement, as well as comfort, stimulation, and redirection.

Experience the Charter difference today!

State Licensing Information

To explore the licensing information and compliance histories...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Charter Senior Living of Hermitage

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Charter Senior Living of Hermitage

7.9 out of 10
Review Score54 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.9
Friendliness
4.0
Care Services
3.5
Staff
3.8
Meals & Dining
3.9
Activities
3.7
Value for Cost
3.6

A Place for Mom has scored Charter Senior Living of Hermitage with 7.9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 54 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 54 reviews

Last Updated: 10/14/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

B Lanier

Assisted Living

Family/friend

October 14, 2025

5.0 out of 5 stars
Verified Review

Review for Charter Senior Living of Hermitage

I would highly recommend Charter to anyone. Everyone there has been amazing and so helpful with my brother. They are amazing

Anonymous

Assisted Living

Family/friend

September 29, 2025

1.0 out of 5 stars
Verified Review

Review for Charter Senior Living of Hermitage

Our family's experience here was very difficult. Even with extra support, our loved one did not receive the level of safety and care we expected. The outcome was heartbreaking, and we feel that the most basic responsibility-to keep residents safe-was not met. Families considering this place should ask direct questions and look beyond appearances.

Georgia B

Assisted Living

Resident/client

June 3, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Truly Exceptional Care and Community!

From the moment we walked through the doors at Charter of Hermitage, we knew we found the right place for our loved one. The staff is warm, attentive, and truly treats each resident like family. The leadership team is hands-on and genuinely committed to providing outstanding care and meaningful engagement every single day. The building is clean, welcoming, and thoughtfully designed, and the activities offered keep residents active, social, and smiling. Communication with families is excellent, and we’ve always felt informed and supported. It’s clear that Charter of Hermitage is more than just a senior living community—it’s a place where people are respected, valued, and cared for with heart. We are so grateful to have found this home!

Michael

Assisted Living

Family/friend

June 2, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
4.0

Not fit for residents with cognitive decline

I wouldn't send anyone to this facility that has any level of mental decline. Their administrative staff are liars, and they fully refunded [name removed] move-in fee after being caught in lies multiple times. I wouldn't drop my garbage off at this place. The care staff were nice, but they were unable to provide [name removed] the care that was promised that would help him thrive as someone with cognitive issues.

Anonymous

Assisted Living

Family/friend

May 6, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Would recommend

I like how friendly people are. When there is an issue they try to address it promptly. They have a system where my dad picks out ideas he wants for his meal the next day. He doesn't always get what he's requested. At times it's hit and miss. Overall though I feel that they do a very good job here and care about the people who live her. This means a lot

Rachel H

Assisted Living

Family/friend

February 14, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Felt like family

A 5 for every category. The facilities, medical and ancillary staff were all amazing! The staff treated my Mother in law like family. They were very compassionate.

Yega

Assisted Living

Resident/client

January 4, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
3.0

Don't do it

Best thing going for this place is the smallness and one level. They do not monitor what they eat. Residents are given a menu in the morning to pick for tomorrow. Do not have a diabetic or congestive heart failure choices. Management - where to I begin. Just do not do it - go elsewhere. They want your business but not the task of educating the resident and family members how things work. Noone is really sure what the left hand or right hand is doing. On my moms move in day she had to be there at 1pm - not sure why. I thought there would be a tour or briefing or something - nothing - just verbal welcome and come have some lunch. If you do decide to go here DO NOT DO OUR MEDICINCE THRU NAUTILUS!!!!!! If your loved one comes home it is not a flip of the switch like [name removed], executive director makes it out to be. Is a nightmare and noone at charter knows the protocol and noone wants to accept responsibility for their error. Seems to be a ongoing problem.

Tirzah A

Assisted Living

Family/friend

July 23, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Quality care, amazing staff

Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informed us of everything along the way, including a transition from a regular room, to separate beds, and eventually to memory care where my mother spent her final days with hospice. I didn't really know what to expect from senior care as I didn't have much time to figure it out. Ultimately, we choose Charter because of cost and because of the staff and nurses. Everyone was so friendly, and helpful during and extremely difficult and unexpected time.

Mitch R

Memory Care

Family/friend

May 21, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Genuine staff, lovely facility

They are caring and very involved and my dad's care. Always accessible. [name removed] and [name removed] were so welcoming. I would highly recommend charter and a place for mom!!

Rachel H

Assisted Living

Family/friend

March 28, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Better than I could imagine!!

The care my Mother in law received was wonderful. The staff was so friendly, they went above and beyond every shift. The food was delicious with a great variety. They frequently emptied the garbage and kept the facility very clean. They have a lot of activities for the residents. I highly recommend Charter to care for your loved one.

Helen

Memory Care

Family/friend

March 5, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
5.0

Constant turnover

My husband was there. He had some dementia and they kept sending him to the ER when he wouldn't cooperate. And he then wound up in a psychiatric hospital. Several times. Too many personal items disappeared. Constant turnover of staff. Promised snacks not always provided. Food however was very good; especially the choice of entrees presented at each meal. Courtyard outside had no shade.

Dean Watkins

Memory Care

Resident/client

November 15, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Treat you like family until they get your money!

I wouldn't drop my garbage off here for them to take care of! Everyone was incredible and then they took our money! Fed my diabetic father cupcakes. Found mounds of soiled clothes hidden in his closet and when confronting the staff, suddenly, things got worse. He was there for 3 weeks, they took [amount removed] from us and are now suing us for another[amount removed]. There will be more to come... I gave them weeks to return the money and the director who was previously a CULINARY director was let go (no surprise) They claimed they were going to take care of my dad and cater to his dietary needs as a diabetic fed him CUPCAKES! because it was another residents birthday. So lets make your father's blood toxic in the name of someone's birthday. His first meal they tried to feed him was deep fried fish and french fries with a dessert! He was transported to the hospital multiple times and his blood sugars were near 400!!!!! There were 2 residents with the same name, my dad had just had surgery on his his and co

Ashlyn W

Memory Care

Family/friend

November 13, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

DONT DO IT

This community has awful care givers. They speak to Alz and Dementia patients with such anger. My dads closet was full of used depends and soiled clothing. His sugar levels were emergency levels! This even being a diabetic as well. My dads health quickly declined here. He didnt last long at all. This community also owes we over 3k in refunds and they refuse to return calls. Leadership refuses to return calls when your express concern. They will ship your loved ones out in an ambulance vs giving them the care they need in the first place, causing even more bills for you. The incompetence of the staff is overwhelming.

Anonymous

Assisted Living

Toured community

June 22, 2023

3.0 out of 5 stars
Verified Review

Our Tour

We toured Charter Senior Living of Hermitage when searching for an Assisted Living facility for our loved one. The residents and staff were friendly. However, it was more expensive than our other top choice and the rooms seemed to be about the same size. Ultimately, my loved one chose the other facility that we had looked at/toured.

Colleen

Assisted Living

Family/friend

May 1, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0

Special place for my mother

We picked this facility, because it was a small community and Mother could bring her cat. They are responsive and resident focused. They offer, a salon onsite, tons of activities of all kinds. Something for everyone. I would recommend to other families.

Anonymous

Memory Care

Family/friend

April 27, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Staff
3.0
Meals & Dining
5.0

Good Experience

I think the way the food is presented and served is good. It appears that there are several activities available for the residents to participate in, and the staff seem to try to engage the residents in the activities. The nurse on the night shift is very hard to understand when speaking to the family on the phone.

anonymous

Memory Care

Family/friend

September 14, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place for loved one.

The entire staff treats the residents, especially the ones in the memory care unit, like it was their own mom and dad. They really take good care of them. The facility is great. I don't have anything I would say they need to improve on.

Kim G

Independent Living

Family/friend

August 6, 2022

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

Do not recommend Charter

The new property Director is terrific (he has his work cut out for him). The Sales Manager will be your friend right up until you sign the dotted line then no more return calls. Took my mom to see if there was interest in the community. We decided not at the time (I was working with her drs. because of her worry issues). I let the lady filling in for the sales person know that I was her POA. We left and I took her home. Another resident called her and put the guilt trip. So she went to the office with her and had my mom sign the contract with the knowledge that I was the legal POA. They do not do assessments on the patient prior to moving in the independent living section (aka Villa’s). My mom was having memory problems and should have never been allowed to sign that contract without my knowledge. The villa’s are old and outdated , the one resident is a bully! Charter is aware of her and yet do not address it situation. I moved her to another facility and now she is thriving and happy.

anonymous

Assisted Living

Family/friend

June 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

Highly recommend

The staff is very friendly and personable and make an effort to get to know the residents as well as their family members to make it more of a home like experience. I think that is very important. I would absolutely recommend Charter to others looking.

Jan

Assisted Living

Family/friend

April 27, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Very caring and wonderful place for my mom

They are wonderful people at this community. They are very caring and they have made the transition with my loved one much easier. The tour was wonderful, they were very accommodating, very warm and open with me and they made it a great experience for me. I would refer other people to this community also. There are also nursing staff available for the residents all the time which helps.

Charter Senior Living of Hermitage

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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