B Lanier
Assisted LivingFamily/friend
October 14, 2025
Review for Charter Senior Living of Hermitage
I would highly recommend Charter to anyone. Everyone there has been amazing and so helpful with my brother. They are amazing
4131 Andrew Jackson Parkway, Hermitage, TN 37076

Georgia B
Resident/client
Truly Exceptional Care and Community!
From the moment we walked through the doors at Charter of Hermitage, we knew we found the right place for our loved one. The staff is warm, attentive, and truly treats each resident like family. The leadership team is hands-on and genuinely committed to providing outstanding care and meaningful engagement every single day. The building is clean, welcoming, and thoughtfully designed, and the activities offered keep residents active, social, and smiling. Communication with families is excellent, and we’ve always felt informed and supported. It’s clear that Charter of Hermitage is more than just a senior living community—it’s a place where people are respected, valued, and cared for with heart. We are so grateful to have found this home!
Read all reviewsCharter Senior Living of Hermitage
Charter Senior Living of Hermitage is committed to helping residents live an active and enticing lifestyle. Whether seniors prefer independent living, assisted living, or memory care, they can find just the right level of support. Charter Senior Living of Hermitage features a cheerful color scheme, an inviting front porch, and beautifully landscaped grounds.
This pet-friendly community provides seniors with a supportive environment that meets their evolving needs. Licensed, 24-hour nurses offer quality care tailored to individual needs. Chef-prepared meals, engaging activities, convenient amenities, and other helpful services are also provided daily. Those in need of memory care can benefit from the Flourish℠ program, which promotes residents’ self-esteem through five key points:
Experience the Charter difference today!
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Charter Senior Living of Hermitage
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisor
Get a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Charter Senior Living of Hermitage
A Place for Mom has scored Charter Senior Living of Hermitage with 7.9 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Charter Senior Living of Hermitage has 54 reviews with an average "overall experience" of 3.7 out of 5.
B Lanier
Assisted LivingFamily/friend
October 14, 2025
I would highly recommend Charter to anyone. Everyone there has been amazing and so helpful with my brother. They are amazing
Anonymous
Assisted LivingFamily/friend
September 29, 2025
Our family's experience here was very difficult. Even with extra support, our loved one did not receive the level of safety and care we expected. The outcome was heartbreaking, and we feel that the most basic responsibility-to keep residents safe-was not met. Families considering this place should ask direct questions and look beyond appearances.
Georgia B
Assisted LivingResident/client
June 3, 2025
From the moment we walked through the doors at Charter of Hermitage, we knew we found the right place for our loved one. The staff is warm, attentive, and truly treats each resident like family. The leadership team is hands-on and genuinely committed to providing outstanding care and meaningful engagement every single day. The building is clean, welcoming, and thoughtfully designed, and the activities offered keep residents active, social, and smiling. Communication with families is excellent, and we’ve always felt informed and supported. It’s clear that Charter of Hermitage is more than just a senior living community—it’s a place where people are respected, valued, and cared for with heart. We are so grateful to have found this home!
Michael
Assisted LivingFamily/friend
June 2, 2025
I wouldn't send anyone to this facility that has any level of mental decline. Their administrative staff are liars, and they fully refunded [name removed] move-in fee after being caught in lies multiple times. I wouldn't drop my garbage off at this place. The care staff were nice, but they were unable to provide [name removed] the care that was promised that would help him thrive as someone with cognitive issues.
Anonymous
Assisted LivingFamily/friend
May 6, 2025
I like how friendly people are. When there is an issue they try to address it promptly. They have a system where my dad picks out ideas he wants for his meal the next day. He doesn't always get what he's requested. At times it's hit and miss. Overall though I feel that they do a very good job here and care about the people who live her. This means a lot
Rachel H
Assisted LivingFamily/friend
February 14, 2025
A 5 for every category. The facilities, medical and ancillary staff were all amazing! The staff treated my Mother in law like family. They were very compassionate.
Yega
Assisted LivingResident/client
January 4, 2025
Best thing going for this place is the smallness and one level. They do not monitor what they eat. Residents are given a menu in the morning to pick for tomorrow. Do not have a diabetic or congestive heart failure choices. Management - where to I begin. Just do not do it - go elsewhere. They want your business but not the task of educating the resident and family members how things work. Noone is really sure what the left hand or right hand is doing. On my moms move in day she had to be there at 1pm - not sure why. I thought there would be a tour or briefing or something - nothing - just verbal welcome and come have some lunch. If you do decide to go here DO NOT DO OUR MEDICINCE THRU NAUTILUS!!!!!! If your loved one comes home it is not a flip of the switch like [name removed], executive director makes it out to be. Is a nightmare and noone at charter knows the protocol and noone wants to accept responsibility for their error. Seems to be a ongoing problem.
Tirzah A
Assisted LivingFamily/friend
July 23, 2024
Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informed us of everything along the way, including a transition from a regular room, to separate beds, and eventually to memory care where my mother spent her final days with hospice. I didn't really know what to expect from senior care as I didn't have much time to figure it out. Ultimately, we choose Charter because of cost and because of the staff and nurses. Everyone was so friendly, and helpful during and extremely difficult and unexpected time.
Mitch R
Memory CareFamily/friend
May 21, 2024
They are caring and very involved and my dad's care. Always accessible. [name removed] and [name removed] were so welcoming. I would highly recommend charter and a place for mom!!
Rachel H
Assisted LivingFamily/friend
March 28, 2024
The care my Mother in law received was wonderful. The staff was so friendly, they went above and beyond every shift. The food was delicious with a great variety. They frequently emptied the garbage and kept the facility very clean. They have a lot of activities for the residents. I highly recommend Charter to care for your loved one.
Helen
Memory CareFamily/friend
March 5, 2024
My husband was there. He had some dementia and they kept sending him to the ER when he wouldn't cooperate. And he then wound up in a psychiatric hospital. Several times. Too many personal items disappeared. Constant turnover of staff. Promised snacks not always provided. Food however was very good; especially the choice of entrees presented at each meal. Courtyard outside had no shade.
Dean Watkins
Memory CareResident/client
November 15, 2023
I wouldn't drop my garbage off here for them to take care of! Everyone was incredible and then they took our money! Fed my diabetic father cupcakes. Found mounds of soiled clothes hidden in his closet and when confronting the staff, suddenly, things got worse. He was there for 3 weeks, they took [amount removed] from us and are now suing us for another[amount removed]. There will be more to come... I gave them weeks to return the money and the director who was previously a CULINARY director was let go (no surprise) They claimed they were going to take care of my dad and cater to his dietary needs as a diabetic fed him CUPCAKES! because it was another residents birthday. So lets make your father's blood toxic in the name of someone's birthday. His first meal they tried to feed him was deep fried fish and french fries with a dessert! He was transported to the hospital multiple times and his blood sugars were near 400!!!!! There were 2 residents with the same name, my dad had just had surgery on his his and co
Ashlyn W
Memory CareFamily/friend
November 13, 2023
This community has awful care givers. They speak to Alz and Dementia patients with such anger. My dads closet was full of used depends and soiled clothing. His sugar levels were emergency levels! This even being a diabetic as well. My dads health quickly declined here. He didnt last long at all. This community also owes we over 3k in refunds and they refuse to return calls. Leadership refuses to return calls when your express concern. They will ship your loved ones out in an ambulance vs giving them the care they need in the first place, causing even more bills for you. The incompetence of the staff is overwhelming.
Anonymous
Assisted LivingToured community
June 22, 2023
We toured Charter Senior Living of Hermitage when searching for an Assisted Living facility for our loved one. The residents and staff were friendly. However, it was more expensive than our other top choice and the rooms seemed to be about the same size. Ultimately, my loved one chose the other facility that we had looked at/toured.
Colleen
Assisted LivingFamily/friend
May 1, 2023
We picked this facility, because it was a small community and Mother could bring her cat. They are responsive and resident focused. They offer, a salon onsite, tons of activities of all kinds. Something for everyone. I would recommend to other families.
Anonymous
Memory CareFamily/friend
April 27, 2023
I think the way the food is presented and served is good. It appears that there are several activities available for the residents to participate in, and the staff seem to try to engage the residents in the activities. The nurse on the night shift is very hard to understand when speaking to the family on the phone.
anonymous
Memory CareFamily/friend
September 14, 2022
The entire staff treats the residents, especially the ones in the memory care unit, like it was their own mom and dad. They really take good care of them. The facility is great. I don't have anything I would say they need to improve on.
Kim G
Independent LivingFamily/friend
August 6, 2022
The new property Director is terrific (he has his work cut out for him). The Sales Manager will be your friend right up until you sign the dotted line then no more return calls. Took my mom to see if there was interest in the community. We decided not at the time (I was working with her drs. because of her worry issues). I let the lady filling in for the sales person know that I was her POA. We left and I took her home. Another resident called her and put the guilt trip. So she went to the office with her and had my mom sign the contract with the knowledge that I was the legal POA. They do not do assessments on the patient prior to moving in the independent living section (aka Villa’s). My mom was having memory problems and should have never been allowed to sign that contract without my knowledge. The villa’s are old and outdated , the one resident is a bully! Charter is aware of her and yet do not address it situation. I moved her to another facility and now she is thriving and happy.
anonymous
Assisted LivingFamily/friend
June 15, 2022
The staff is very friendly and personable and make an effort to get to know the residents as well as their family members to make it more of a home like experience. I think that is very important. I would absolutely recommend Charter to others looking.
Jan
Assisted LivingFamily/friend
April 27, 2022
They are wonderful people at this community. They are very caring and they have made the transition with my loved one much easier. The tour was wonderful, they were very accommodating, very warm and open with me and they made it a great experience for me. I would refer other people to this community also. There are also nursing staff available for the residents all the time which helps.
Charter Senior Living of Hermitage
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.