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Ecumen North Branch

5379 383rd Street, North Branch, MN 55056

For more information about senior living options:
(866) 374-4058
4 reviews
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8.1
Review score
97 reviews
45 facilities
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Ecumen North Branch
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Ecumen North Branch community exterior
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Ecumen North Branch in google map

Ecumen North Branch

Ecumen North Branch in North Branch, MN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Ecumen North Branch

Overall Experience
1.9
Cleanliness
3.3
Friendliness
2.1
Care Services
0.8
Staff
2.0
Meals & Dining
1.0
Activities
2.5
Value for Cost
1.9

A Place for Mom has scored Ecumen North Branch with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Ecumen North Branch has 4 reviews with an average "overall experience" of 1.9 out of 5.

Filters

1-4 of 4 reviews

Last Updated: 8/9/22

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Tjn

Assisted Living

Family/friend

August 9, 2022

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
1.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
1.0

Lack Good Quality Care

Poor care, never really fix a problem. Many medication errors. Difficult to get into building after hours. Had emergency once and it was terrible waiting as knowone answered phone that is supposed to be used to gain entry into building. Another time waited with resident who was concerned about how she would back get in. Unfriendly staff, some plain rude. Weekends are scary, it's a ghost town. Staff express their frustration to family that they don't have enough help. Stressful leaving your loved one knowing that they may not get services they require. Food below average. If you have any special needs or requests, forget it. Get a camera, seeing is believing. Leadership appears too busy to assist with issue after issue. They complain about too many complaints. A small handful of staff are very good and show examples day after day of how this facility should be run. No value added service. Plain below average care that lacks quality and consistency.

Kristina Murphy

Assisted Living

Family/friend

July 9, 2022

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
4.0
Staff
2.0
Meals & Dining
1.0

Terrible Experience for Family

Inconsistent, lack quality of care, many occasions of short staff. They never really fix a problem. Some staff are rude and have no common sense with respect to helping residents. Took staff a year to perform per service agreement. No personalize care or attention to detail. Leadership is pretty much worthless. Not sure why they have an Executive Director as he doesn't want to be bothered. Pass the buck attitude. Food stinks, not tasteful, not appealing visually. Overall not a great place to choose if you are looking for quality and warm, caring staff. There are a handful that are excellent. Get a camera, it will be a blessing. Several medication issues.

Karishore

Memory Care

Family/friend

June 11, 2018

0.5 out of 5 stars
Cleanliness
2.0
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Vulnerable adult mistreatment; by my experience. My Dad was better off when he was alone in his house

My poor Dad was miserable at Ecumen North Branch Memory Care. His care was BELOW quality. Missed showers, mixed up clothes, Unattended falls... a few the aides did not know about. He had a severe infection on his foot that NO ONE noticed until I peeled off his wet sock.... sheets never changed or washed (I had to bring them home), money missing from his wallet... By our experience, staff was virtually non-existent; and NEVER there when you needed them. Twice I arrived for a visit and found my Dad on the common area floor. No one was around and I could not find anyone for help. One time I was able to pick him up; the other, I pressed the emergency button and again, nothing.... 5 minutes, went by and I went around looking for help again to find several of the aides congregating in an office... it took several moments of me knocking before an aide opened the door.. never noticed the emergency button went off. I (as well as other resident families) were constantly trying to find an aide for help or for questions. The aides are on their own and seemingly, their own boss. There were never two stories the same when an incident arose. (I have recordings). THIS PLACE IS A MESS as far as organization and management goes. We moved him as soon as we could and things are so different for him now... Back to his happy state of mind. This place does not deserve their $6000+ we paid monthly... I could go on and on and I do have audio and some video recordings that back up all and more than what I stated here. FROM OUR EXPERIENCE; NEVER PLACE YOUR LOVED ONE AT ECUMEN NORTH BRANCH.

Karen Olson

Memory Care

Toured community

October 30, 2013

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0

The manager who showed us around was ...

The manager who showed us around was very efficient and could explain our answers.

Ecumen North Branch

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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