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Elderwood Village at Bassett Park

245 Bassett Rd, Williamsville, NY 14221

For pricing & availability:
(866) 374-4058
8.4
Review score
75 reviews
Add review
8.4
Review score
75 reviews
  • 5 star
    39%
  • 4 star
    37%
  • 3 star
    19%
  • 2 star
    5%
  • 1 star
    0%
See all reviews
7.9
Review score
351 reviews
18 facilities
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Elderwood Village at Bassett Park
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Elderwood Village at Bassett Park
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street view of Elderwood Village at Bassett Park

Marcia Z

Sibling of resident/client

5.0 out of 5 stars

Review for Elderwood Village at Bassett Park

Elderwood has always been there when I need them...which has been very comforting. [name removed] and [name removed] are so pleasant and accommodating and I don't worry about [name removed] when she stays there. I love the location of the facility and the rooms are very bright and pleasant. The staff is friendly and they are quick to make room for my sister to stay while we go out of town. I appreciate having Elderwood as a good option.

Read all reviews

Elderwood Village at Bassett Park

Elderwood Village at Bassett Park welcomes seniors to a single-story adult home surrounded by wooded greenery. The brick building is located in the small town of Williamsville, New York, and less than a mile from the local hospital.

The adult home offers long- and short-term care for those in need of assisted living or memory care. On-site care is provided by round-the-clock trained caregivers and nursing staff. Included in this personalized care are a wide range of services, which can include lab services and assistance with activities of daily living. Additionally, the community has a wellness program that encourages residents to live a safe and active lifestyle.

While living at Elderwood Village at Bassett Park, residents have a variety of amenities, as well as a fully scheduled activity schedule. The community has 83 pet-friendly, private rooms with safety features like grab bars and emergency call systems. In addition to homelike bedrooms, residents can relax in the beauty salon and barbershop and the landscaped courtyard. An additional feature is the restaurant-style dining room where residents can socialize while eating together daily. When residents are not socializing during mealtimes, they can participate in multiple club meetings and daily activities like religious services, coffee socials,...

Senior living options offered

  • Assisted Living

Elderwood Village at Bassett Park

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Elderwood Village at Bassett Park

8.4 out of 10
Review Score75 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.0
Friendliness
4.3
Care Services
4.1
Staff
4.7
Meals & Dining
4.3
Activities
4.3
Value for Cost
4.0

A Place for Mom has scored Elderwood Village at Bassett Park with 8.4 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Elderwood Village at Bassett Park has 75 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 75 reviews

Last Updated: 8/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marcia Z

Assisted Living

Family/friend

August 12, 2025

5.0 out of 5 stars
Verified Review

Review for Elderwood Village at Bassett Park

Elderwood has always been there when I need them...which has been very comforting. [name removed] and [name removed] are so pleasant and accommodating and I don't worry about [name removed] when she stays there. I love the location of the facility and the rooms are very bright and pleasant. The staff is friendly and they are quick to make room for my sister to stay while we go out of town. I appreciate having Elderwood as a good option.

Anonymous

Assisted Living

Family/friend

September 25, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Elderwood Village at Bassett Park

I honestly don't know if I would recommend the facility at this point. We have had several issues with communication w them because of the high turnover of both staff and administrators. My mom is doing well there because of the caring staff now in place. We have had issues w billing, medication administration, and transportation to appointments. Hopefully, the new administrator and staff will stay longer than a few months but I'm highly doubtful.

Anonymous

Assisted Living

Family/friend

September 10, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Elderwood Village review

Staff turnover had been crazy for awhile, but the past month or so things seem to be improving.

Anonymous

Assisted Living

Family/friend

February 23, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

My loved one has settled in to Elderwood Village. Things are great and I would recommend this facility to others.

Anonymous

Assisted Living

Family/friend

January 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Elderwood Village

I would recommend Elderwood Village to others looking for care.

Anonymous

Assisted Living

Family/friend

January 3, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Our Experience

Staff is wonderful. Very Friendly and attentive. But, communication is not the greatest. Need to ask, versus being updated. The food is okay, as per my mom. They need to watch her Lactose Dairy Free Diet. They don't always follow it and she ends up sick. The housekeeping stinks, her room is never clean. I do her laundry, change her bedding, and clean her room and bathroom. All in all, I know she is safe. Bad timing right now, as they have several residents and staff with Covid. Leaving my mom in her room on lockdown and more staff shortage.

Kathy

Assisted Living

Family/friend

December 20, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
4.0
Meals & Dining
5.0

Awesome facility for my mom

Staff is very friendly. Housekeeping and maintenance do an excellent job. Communication with family is lacking at times, but has definitely improved after my mom has been there for a few months. My mom enjoys the food and has even become more social since moving there. She has also started to become more active in the offered activities, which is awesome. My one suggestion is to have better direct communication with families after someone moves in. I would definitely recommend the facility to other families.

anonymous

Assisted Living

Toured community

October 4, 2022

4.0 out of 5 stars
Verified Review

Tour experience

WE had a great tour experience with Elderwood Village at Bassett Park. I thought it was a very nice facility, but I toured anther that I just found to be a better fit for my loved one.

Anonymous

Memory Care

Toured community

September 6, 2022

4.0 out of 5 stars
Verified Review

Tour of Elderwood

I toured Elderwood Village at Bassett Park and it was good there, I can't say it was not. The community was okay, but we chose some place else because Elderwood was further from where our loved one lived.

Denise S

Assisted Living

Family/friend

June 9, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.5
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I Would Highly Recommend The Community

We have had a very pleasant experience so far. The peace of mind has been wonderful. My loved one has been very happy here. The staff are very helpful, and helped with a smooth transition into this community. The staff communication with the family is very good. The community is able to provide medication management, bathing, dressing, and hygiene care is some of the care they are provided.

Andrew

Memory Care

Family/friend

June 2, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0

The Entire Process for Memory Care Has Been Hell, Not with the Community

They are doing a remodel currently. My loved one is kept busy with activities. It is an okay community. The staff is very friendly and they have been good at calling when an issues arises with my loved one.

Stuart L

Assisted Living

Family/friend

March 29, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

If You Want Your Loved One Well Cared For Place them at Elderwood at Bassett Park

I would tell others that the community had been helpful. My loved one has been there about a year, and enjoys it. The friendliest of the staff is a standout to me. Most of the time my loved one gets help, there are occasions where they have to call the nurses back in. The activities are limited due to the pandemic. There are some meals that my loved one doesn't care for; however, for the most part the food is decent.

Margaret M

Memory Care

Family/friend

March 18, 2021

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Happy MOM, happy family

The staff is very compassionate to the residence and the family. Their communication is very good between the staff and the families they keep us well informed and call back quickly. The community is always busy with something going on. I would recommend this community to others

Anonymous

Memory Care

Family/friend

September 3, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Family atmosphere

My sister in law was in the memory care unit. We chose Elderwood Willage at Bassett Park because of the availability, the location, as well as we heard some good feedback from a family member who knew someone who was here. The room sizes were smallish but adequate. I would want people to know when looking into this community that they were very helpful in explaining the process and giving a tour. They were very cooperative and it made the process easy on us. I would recommend to a friend or family member.

Scott Van Wyk

Memory Care

Toured community

October 2, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Review of Elderwood Village

I was very pleased with the tour, [name removed] has been very helpful. Looking forward to getting my mom into your facility/community. Thank you.

Linda Persico

Memory Care

Family/friend

July 12, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Dad’s Palace

This facility was recently changed to Elderwood at St. Gregory Court. The staff is amazing and very attentive to all of my Dads needs . Dad calls it his “palace” and not only is he happy with his new home but we are thrilled with the level of personal care he is receiving! I highly recommend Elderwood at St. Gregory Court!

Jane Smith

Memory Care

August 14, 2018

2.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0

CLEANLINESS

Bathrooms in residences are filthy and not sanitary..cleaning staff doesn’t wash bedspreads. Someone needs to look at the cleanliness of these rooms. Blinds have 2 inches of dust on them.

Anonymous

Memory Care

Family/friend

August 21, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Good care

We like the care at this community. The staff has always been caring. The community needs to be kept up more. The menu was nice. They staff tried to get my mom involved with the activities that were available for the residents who wanted to participate. We would recommend this community for good care for other families.

Anonymous

Memory Care

Toured community

August 16, 2017

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Like most of the Brookdale's this does predominantly only offers rooms or studios, not real apartments for those who need assistance. We have been told that there are a few one bedroom units, and if any of these are available, we will go and take a tour. Nicely, the people as the Kenmore said they would look into it for us...as my mother still has friends in the Williamsville area, that would make more sense to us than moving them up to Kenmore.

Anonymous

Memory Care

Toured community

August 15, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Not the Right Fit For Us

I toured this community for my mother, and her needs. The community was decent, but this was not the community for my mother.

Elderwood Village at Bassett Park

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Map of the neighborhood around Elderwood Village at Bassett Park

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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