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Ellen's Home of Germantown North

N113 W16358 Sylvan Circle, Germantown, WI 53022

For pricing & availability:
(866) 374-4058
2.0
Review score
18 reviews
Add review
2.0
Review score
18 reviews
  • 5 star
    28%
  • 4 star
    28%
  • 3 star
    22%
  • 2 star
    11%
  • 1 star
    11%
See all reviews
6.8
Review score
100 reviews
13 facilities
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Ellen's Home of Germantown North
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Ellen's Home of Germantown North
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J.K.

Child of resident/client

4.0 out of 5 stars

Would recommend!!!

Things are going well at Ellen's place. Dad is acclimating well. The staff cares a great deal, and they also treat my dad with respect. They watch over him and make sure that his needs are met! They don't always come soon enough when he needs them, but that is to be expected.

Read all reviews

Ellen's Home of Germantown North

At Ellen’s Home of Germantown, Wisconsin, your loved one can gain another family in a small, tight-knit community with a high staff-to-resident ratio. A maximum of 20 residents live in this assisted living and memory care community, enabling one-on-one attention from caregivers and meaningful connection with neighbors.

Built in 2013, the Germantown residential community is one of three locations part of Ellen’s Home, a company caring for seniors in the eastern Wisconsin area for more than two decades. Another assisted living community is in Germantown while the third is in Port Washington.

The community is located just off a main thoroughfare with popular stores, coffee shops, restaurants, and health care options, including, Ascension Columbia St. Mary's Ozaukee - Germantown, Froedtert Germantown Health Center, and dentist offices.

Ellen’s Home of Germantown Services and Amenities

Ellen’s Home offers residents a host of amenities intended to help them feel at home and ensure their mental and physical wellbeing.

A pharmacy service will provide your loved one medications without the need to make special arrangements to obtain them. Lab and radiology services are available to cut down on medical appointments outside the home. A podiatrist responds to foot and nail concerns, and physical therapists are around to help seniors...

Senior living options offered

  • Assisted Living
  • Memory Care

Ellen's Home of Germantown North

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Ellen's Home of Germantown North

2 out of 10
Review Score18 reviewsWrite a review
Overall Experience
3.5
Cleanliness
3.9
Friendliness
3.8
Care Services
3.1
Staff
3.3
Meals & Dining
3.1
Activities
3.4
Value for Cost
3.6

A Place for Mom has scored Ellen's Home of Germantown North with 2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Ellen's Home of Germantown North has 18 reviews with an average "overall experience" of 3.5 out of 5.

Filters

1-18 of 18 reviews

Last Updated: 8/14/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 14, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
1.0

Not the best

I was very disappointed with my visit. The moment you walk in, there’s a noticeable odor, and the place isn’t clean. Staff are hard to find when you need them—most seem to gather outside, either smoking or on their phones. The food was poorly prepared, and even the cups were unclean. Overall, this location falls far below expectations.

Anonymous

Assisted Living

Family/friend

April 14, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
4.0
Meals & Dining
3.0

Needs improvement

We did not use activities. I feel this facility is geared more for people who can walk, go to the cafeteria, engage with others. My mother was in bed most of the time and needed help for everything. I do not feel she received the kind of care we had hoped for her.

Anonymous

Assisted Living

Family/friend

February 7, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Would recommend

It's a small facility, 25 beds I believe. I would say when my dad was there, most people had Alzheimer's so the care seemed okay. Truthfully none of us want to have to be in this situation :( Overall I would recommend High Point to others looking.

Laura Khweis

Assisted Living

Family/friend

September 20, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

My mother should never have gone through this

At High Point Germantown South, my mother was placed into Covid isolation, without symptoms, on [date removed]. She had a long-standing untreated UTI made much worse when almost no one came in to bring her food, water, or medications. She was bedridden after three days from leg pain. My sisters and I were not allowed by the healthcare director to visit or even talk to her on the phone but assured daily by staff she was up and about and doing well. In the ER on [date removed], my mother thought she would die from the dehydration and the leg pain and she was hospitalized for this. From this ordeal, she basically lost the ability to walk.

Sandy D

Assisted Living

Family/friend

June 4, 2024

2.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Staff
2.0
Meals & Dining
2.0

Ellen’s Home

My mother was at Ellen’s for 2 weeks before she passed. The care was subpar, very inattentive staff. She was left on the toilet for an hour, we had to ask for food trays, water, a pack of crackers was on the floor the entire time spent there. The hospice staff was great. Would I recommend? If you can sit with your loved one 24/7 and over see the care and ask for what you need, then yes. If your loved one is mobile and alert with minimal health problems, then yes. I would not recommend for an ill person that needs help with day to day care.

Anonymous

Assisted Living

Family/friend

May 30, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
1.0
Care Services
3.0
Activities
1.0
Staff
3.0
Meals & Dining
3.0

Review for Ellen's Home of Germantown North

Apparently a lot of changes in this facility since no longer privately owned .. perhaps if patient is advanced memory care and the location is convenient for family I would say it could be considered, otherwise social aspects are terribly lacking for cognitive individuals and I would not recommend.

Anonymous

Memory Care

Family/friend

May 3, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Ellen's Home of Germantown review

The 1st shift staff and manger are very good, but the rest are questionable. My mother ended up with a broke hip and no one knew when it happened. She is now in hospice care what little there is. She will die soon. Was it their fault we can't say. It is tough. There is definitely room for improvement has it looks great on the surface

J.K.

Assisted Living

Family/friend

February 6, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Would recommend!!!

Things are going well at Ellen's place. Dad is acclimating well. The staff cares a great deal, and they also treat my dad with respect. They watch over him and make sure that his needs are met! They don't always come soon enough when he needs them, but that is to be expected.

Anonymous

Assisted Living

Family/friend

September 8, 2022

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Was a excellent place but things changed

My mother was there for approximately 6 years. Most of the years management and staff were excellent...I never had to worry about my mom being taken care of. Clean place ..caring staff..good food...great attitude and atmosphere. Then ABOUT a year or so they hired a women don't know if she is a nurse or cna....my mom did not like her at all...my mom would not tell me why...and I have to watch what I say so I don't get in any legal trouble...99 percent of the staff there is awesome and caring...but because of the ONE bad apple that the management seems to defend....I would be afraid to put my loved on in there because of her. And I am speaking of the sylvan circle location. I would put a camera in the room to be safe...I wish I would have done that ...but by the time I knew I could...my mom had passed. Let me be clear my mom had 5 awesome years there till the bad apple showed up...the rest of the staff is awesome....

Alicia B

Assisted Living

Family/friend

January 29, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful!!!

I had to find a place that gave end-to-life care for my 90 year old aunt who had many cognitive disabilities. She needed a small place that could provide everything as she couldn’t be moved again. Ellen’s Home was perfect!!! It truly has a homey feeling, nice sized rooms, and a comfortable setting. However, it was the care she received and the communication I received that really stood out!! Every care giver formed a special bond with my aunt and they all treated her caringly. In the end, hospice was brought in and Ellen’s Home took care of everything. I am grateful to Rllens Home for making the last 3 years of my aunts life comfortable, happy, and safe!!!

Diane F

Assisted Living

Toured community

December 6, 2021

4.0 out of 5 stars
Verified Review

My tour review

This community was nice but I just did not get the feeling that this was the place for my loved one when I walked in.

ds

Assisted Living

Toured community

August 11, 2021

4.0 out of 5 stars
Verified Review

my review of Ellen's Home of Germantown

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. We did not feel rushed at all and they took their time with our family.

Anonymous

Memory Care

Toured community

April 26, 2017

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Nice facility and people, but they didnt have room for Mom at this time. Also, they didnt know I was coming for the appt.

Anonymous

Memory Care

Toured community

March 20, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Tour was Nice, But not the Right Fit for Us

My tour of this community was pretty nice. Everything went well, and the experience was a nice one. The community looked good. From what I saw everything appeared to be well maintained. My tour went well, but this was not the right fit for my parents.

Anonymous

Memory Care

Toured community

March 18, 2016

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Review of Ellen's Home of Germantown - Germantown, WI

This was a wonderful place and the director was super. The only reason we didnt choose here was because our need was now and there was a waiting list

Happy Family

Memory Care

Family/friend

November 5, 2013

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Good Communication

I like it a lot! I really like Wendy and I think they've been communicating well.

Susan

Memory Care

Family/friend

August 23, 2013

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Excellent, personalized memory care

It's a lot of money but it's worth it to spend. She's being taken care of 24/7 and I think that she's very well placed. They have more staff and there's more structured activity. I would recommend it to anybody, they kind of view the home as the residents home, not as a place that they work at so they try to find out thigns about the residents like what they were interested in before they were stricken by Alzheimer's or dementia. My mother liked to sew so they went and got something like a child's sewing kit to keep her mind going and they cook and they do everything they are able to do at their stage of the disease. The staff all has a sense of humor, they are very lighthearted, they know how to deal with people with advancing disease and they know that residents aren't really in control of what they do or say so they're very well equipped.

A Place For Mom Customer

Memory Care

Toured community

December 12, 2012

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

The nurse was great! Very clean, nea...

The nurse was great! Very clean, neat up-to-date. Safe. Loved it

Ellen's Home of Germantown North

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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