8525 Urbandale Ave, Urbandale, IA 50322
Kathy
Sibling of resident/client
Great staff, great care
It's one big family, everyone loves everyone. All of the staff cares! The receptionist, [name removed], is exceptional. She's so nice and helpful. We were so pleased with care my brother received, I would recommend Story Point any time.
Read all reviewsGlen Oaks Alzheimer's Special Care Center
Glen Oaks Alzheimer's Special Care Center
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Glen Oaks Alzheimer's Special Care Center
A Place for Mom has scored Glen Oaks Alzheimer's Special Care Center with 9.3 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Glen Oaks Alzheimer's Special Care Center has 52 reviews with an average "overall experience" of 4.2 out of 5.
Kathy
Memory CareFamily/friend
July 31, 2025
It's one big family, everyone loves everyone. All of the staff cares! The receptionist, [name removed], is exceptional. She's so nice and helpful. We were so pleased with care my brother received, I would recommend Story Point any time.
Anonymous
Memory CareFamily/friend
July 18, 2025
The staff and activities are what make this place a great place. The staff are very friendly and caring. The cleanliness can be hit or miss, but I understand this can be difficult with so many patients at such an advanced stage of dementia and memory care issues. My mother in law is in decline but has maintained a pleasant attitude, so this has made our visits easier.
Lori
Memory CareFamily/friend
July 16, 2025
Very good experience so far. Everyone really seems to know my mom and her personality. Yes, we would absolutely recommend StoryPoint Urbandale to other families based on the experience so far.
Renee
Memory CareFamily/friend
March 21, 2025
The staff at Glen Oaks treats every resident with love and respect. Further, their staffing model calls for a much higher staff to resident ratio than most care centers, so the residents receive kind, individualized attention. They offer a range of activities for their residents; there is no such thing as keeping people in bed because there's nothing else to do. My mother was so happy there and I will be forever grateful to her caretakers.
Kathy G
Memory CareFamily/friend
October 22, 2024
My sibling adores the caregivers, they pay a lot of attention to him. For activities, he tells me he has nothing to do. I know that's wrong. He just doesn't seem to want to participate. For value for cost, What can I say? Bottom line: he needs what you can provide and it's easy to see he is happy at Glen Oaks. He pays a lot and he gets a lot! He doesn't complain.
Anonymous
Memory CareFamily/friend
October 4, 2024
Awesome and compassionate staff. It's a difficult job to do day after day. Some staff are better than others. I hit the call button in my mother in law's room and no one came after 10 minutes because she is incontinent. I am concerned what the call button is for. It was evening, which is a busy time there. Hopefully an emergency would be addressed in a timely manner. The meals are nothing special, but I'd rather spend more on quality care. I still ranked Glen Oaks high despite the call button experience, because it is quite busy in the center at night with all the sun downing patients. I am hoping if there was an emergency, we would be notified.
SANDRA
Memory CareFamily/friend
September 11, 2024
Glen Oaks specializes in Alzheimer's Care and there is a definite difference between the care he is getting now which is Alzheimer's specific. If your loved one has Alzheimer's don't be fooled into just choosing a place called "Memory Care" because they are not capable of dealing with an Alzheimer's patient.
Anonymous
Memory CareFamily/friend
May 29, 2024
[name removed] had good care. She was there because her husband had Parkinson's dementia. So she really wasn't with her peers as far as normal mental status. We couldn't get her into a different facility. The staff recognized that and went above and beyond to build a relationship with [name removed]to make the best of her situation. Areas of improvement would be oral care, fingernail maintenance and possibly food choices. She gained quite a bit of weight while there, but she also isn't one to turn down food!. It was a good place. We we able to get into [community name removed] just this week.
Anonymous
Memory CareFamily/friend
May 21, 2024
It's a bright, sunny facility with lots of planned activities for residents. Staff seems to genuinely care for the people that live there.
Peggy
Memory CareFamily/friend
September 22, 2022
They promised the moon, but they don't deliver. They sure as heck try harder than the last place we were at. I know there have been several people from other places who have gone to Glen Oaks. I don't think they are great, but they're doing a lot better than the other choices we have in Des Moines. I had a friend bring her father-in-law here; he's a really tough case and Glen Oaks does a great job on those really difficult clients. I give them a lot of credit for taking the hard cases. We can get kind of lost when we're also a hard case, but we're non-violent and can sit still. It's really hard, but they do a better job than other places. They're not perfect and they could come further up the ladder, but I give them a lot of credit for taking those hard case and for doing they best they can. I just wish they'd do better for my loved one.
Lynda
Memory CareFamily/friend
September 19, 2022
Overall, the facility is clean and the staff is friendly. Staff turnover is fairly high, but I don't blame the facility. It's just a sign of the times. I'm much happier with my husband being here than when he was at home. This place has really helped him. I'm much less stressed and things are going good. I would recommend them to family and friends!
Dan
Memory CareToured community
May 24, 2022
This was a nice community with nice staff. The price was more than we wanted to spend.
Debbie
Memory CareFamily/friend
May 2, 2022
I would recommend Glen Oaks and their philosophy on caring for the residents. The residents are out of their rooms socializing with other residents or participating in activities. The staff are good to work with if the family has any questions or concerns about our loved one. Medication management, dressing assistance, and transfers are some of the care types the community is able to assist with. They are good at assisting the residents. The room, utilities, changing of linens, laundry, housekeeping, and more is included in the monthly rate.
Diane
Memory CareFamily/friend
March 30, 2022
We find the facility very clean. The permanent staff is wonderful and we consider them family, sometimes the outside staff that they bring in can be a hit or miss. We did have a turkey dinner meal there and that was really good, but other than that we do not have any other experience with the meals. The activities are not limited, they bring in special entertainment which is great. We like the fact the change things around every half hour - two or three times our loved one is getting physical therapy.
anonymous
Memory CareToured community
February 21, 2022
I really liked Glen Oaks, we could have easily gone with this facility as well. I enjoyed talking with the director and we got along well. I was impressed with how the staff were all interacting with the residents. Unfortunately they did not have any single rooms available at the time and due to my wife's condition, that was something she was going to need.
anonymous
Memory CareFamily/friend
January 31, 2022
The first impression of the facility is great, but things are not always perfect. Overall it has been a really good experience. We are especially pleased with activities, he is actually participating. For what he is getting the price is most impressive to us. I would recommend to others looking.
anonymous
Memory CareFamily/friend
December 21, 2021
They've met our needs when we needed it. As my loved one's dementia journey is coming to an end, they seem to be able to meet all of the things we need them to do. They do a good job at handling the advanced stages of dementia. The rooms seem to be set up effectively. They have a monitoring system to keep track of the patients, and there's always plenty of staff around to help. The food is wonderful as well.
Christy S
Memory CareFamily/friend
December 6, 2021
My husband has only lived here for the past two months and I am very pleased with the attention he receives-both socially and on the care given on a daily basis.
Connie
Memory CareFamily/friend
October 11, 2021
My Mother was admitted to Glen Oaks a month ago as Hospice wanted her to have a higher level of care. We are VERY happy with Glen Oaks. Workers speak when you walk in, RN is very caring and actually feeds residents HERSELF as do other workers. They have planned activities and do not let residents sit all day. Mom is eating, so presume food is very satisfying. Workers have mom clean and her hair done every day.
Cindy H
Memory CareFamily/friend
January 28, 2021
Glen Oaks has been absolutely amazing. We chose this facility because of the staff, I toured 10-12 dementia units in our area and I always kept coming back to Glen Oaks. The staff and their interaction with the residents was amazing. I also took my mom here before she moved in and she absolutely loved it. They have been doing zoom visits, so they do offer that with your family member which are absolutely wonderful. They are doing everything they can to still keep you in contact and you can call at anytime. My mom since this has never been locked in a room, sequestered away, they have not had any cases in the facility. They have a big courtyard and when it was nice out, they had family members come out and participate in activities with their loved ones. They just have TONS of activities and my mom is always busy doing something.
Glen Oaks Alzheimer's Special Care Center
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