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Hillside Terrace Retirement

1939 Jackson Ave, Ann Arbor, MI 48103

For more information about senior living options:
(866) 374-4058
6.0
Review score
11 reviews
Add review
6.0
Review score
11 reviews
  • 5 star
    55%
  • 4 star
    0%
  • 3 star
    18%
  • 2 star
    9%
  • 1 star
    18%
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Hillside Terrace Retirement
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Hillside Terrace Retirement
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Jesse F

Resident/client

5.0 out of 5 stars

Hillside motto of their family sharing life with your family is true!!

My mom lived here for 16 months with rapidly advancing dementia. I visited her nearly every day and had the opportunity to meet many staff and observe their interactions with my mom. Due to her disease she could become very difficult and the staff was always so kind and patient with her. She would light up when the aides and nurses came into the room! The Hillside motto of their family sharing life with your family is true. I was so grateful for the love and compassion showed to my mom, as well as to me and my family. I was confident that I could be away and know that mom was getting excellent care and attention. That was truly peace of mind for me after having cared for her myself for as long as I could. I am grateful to Hillside for keeping my mom as comfortable as possible at the end of her life. I highly recommend Hillside Terrace for assisted living and memory care.

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Hillside Terrace Retirement

Hillside Terrace Retirement in Ann Arbor, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living


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Reviews

for Hillside Terrace Retirement

6 out of 10
Review Score11 reviewsWrite a review
Overall Experience
3.6
Cleanliness
3.6
Friendliness
3.6
Care Services
3.3
Staff
3.7
Meals & Dining
3.6
Activities
3.6
Value for Cost
3.3

A Place for Mom has scored Hillside Terrace Retirement with 6 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Hillside Terrace Retirement has 11 reviews with an average "overall experience" of 3.6 out of 5.

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1-11 of 11 reviews

Last Updated: 3/3/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

March 3, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
1.0
Staff
3.0
Meals & Dining
2.0

A nice community with room for improvements

It hasn't been the best placement so far. We feel a little lied to about activities and events - those are things that were really important to us & they aren't happening. I know staff is hard to come by but there are hardly any residents here - why were we told there was such limited space? I don't think he's being mistreated, but when my mom was at [community name removed] the communication and programming was much much better.

Peter

Assisted Living

Toured community

February 8, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Staff
5.0

Very Helpful and Very Responsive

[name removed] at Hillside Terrace Senior Living was very helpful and responsive to our needs. A friend needed to be promptly transitioned from a rehab facility to assisted living. [name removed] met with me when I walked in the door, we covered all the bases, and he quickly arranged for my friend to be able to move into Hillside Terrace within 48 hours. [name removed] arranged for a number of helpful items of furniture to be placed in my friend's room at Hillside. I couldn't be more pleased with the level of service [name removed] and the other staff at Hillside Terrace provided.

Jesse F

Memory Care

Resident/client

February 7, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Hillside motto of their family sharing life with your family is true!!

My mom lived here for 16 months with rapidly advancing dementia. I visited her nearly every day and had the opportunity to meet many staff and observe their interactions with my mom. Due to her disease she could become very difficult and the staff was always so kind and patient with her. She would light up when the aides and nurses came into the room! The Hillside motto of their family sharing life with your family is true. I was so grateful for the love and compassion showed to my mom, as well as to me and my family. I was confident that I could be away and know that mom was getting excellent care and attention. That was truly peace of mind for me after having cared for her myself for as long as I could. I am grateful to Hillside for keeping my mom as comfortable as possible at the end of her life. I highly recommend Hillside Terrace for assisted living and memory care.

Gwen K

Memory Care

Family/friend

August 24, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
3.0

Horrible Experience

After respectfully sharing some concerns about the care my loved one was receiving, I was targeted and harassed until we moved out the end of June. Mother, [name removed] & daughter, [name removed] are rude, unprofessional and dishonest. I was called in the night, denied access to the building, lied to and about, and when I said we were on a waiting list somewhere else, was told to get out sooner. Staff is not adequately trained, and the memory care residents do not get the care or life enrichment that is promised. Emails are sent pressuring residents to give money so they can pay Xmas bonuses to their staff, even suggesting they set up a monthly payment plan. Don’t be fooled by “family owned” and the new facility. There’s a reason 3 families moved their loved ones out within 6 weeks (June-July). Our experience is well documented and is being investigated! There’s good help out there, Please take your loved one somewhere else.

Knuby

Assisted Living

Family/friend

May 14, 2023

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
3.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Not always satisfied

Residents like the food. A good variety of meals. A large variety of activities for residents. This building, unfortunately, is not not entirely barrier-free (compared to more recently built / newer Assisted Living buildings) and that poses challenges for those needing wheel chairs. The grounds surrounding the building are not always well-maintained - each resident should do the gardening outside of their room door themselves. Hard when in a wheel chair. Furthermore, the aesthetic appeal diminishes as windows of the building are too infrequently cleaned. The administrative side is difficult.

anonymous

Independent Living

Toured community

August 10, 2021

5.0 out of 5 stars
Verified Review

Tour of Hillside Retirement

We toured Hillside Terrace and it is a big beautiful facility. My mom was looking for something smaller and I did not see many residents out of their rooms doing activities during our tour.

Jeanie G

Assisted Living

Family/friend

January 20, 2021

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Best personalized care around!!

Hillside Terrace is by far the best independent living, assisted living, and memory care in all of Washtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.

Jean Gill

Memory Care

Family/friend

November 24, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Family owned and operated TRULY CARING Community!

Hillside is a wonderful Senior Living on the westside of Ann Arbor. It has been a staple in the community for more than 50 years! Now that says resilience and dedication to seniors and the community! It has been a family owned and ran senior living for the past 20 years and the owners are present on site. This place is not 1 of the big box corporate ran Senior Livings which makes their care and services delivered that more accountable to their staff, management and ultimately their family owners! Not too often can you find a family owned and operated Senior Living "Mom and Pop" home so if you can get on their move-in list, I promise you you will be grateful!

Don Wilbarger

Memory Care

Family/friend

January 7, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

What a wonderful community

What a wonderful community. The staff and residents are so warm and friendly. They make difficult conversations easy and you can feel the genuine affection they have for wanting to care for your loved one. I got to sit in on a bingo game with the residents and could not stop giggling. The young lady calling the numbers made it engaging and the residents played right along. Everyone one was having a good time. They even have beautiful birds on display and residents have pets to warm your heart. It gives me comfort knowing this is a safe, happy and engaging community

Jenny B

Memory Care

Family/friend

November 17, 2017

1.0 out of 5 stars
Cleanliness
1.5
Friendliness
1.0
Value for Cost
0.5
Care Services
1.5
Activities
4.0

Hillside Terrace - Assisted Living (NOT a Nursing Home)

Not happy, thus the overall 1-star review. In my opinion, management is very rude. It took several phone calls leaving messages for a director (family member, since it's a family business) asking for an explanation of charges - this was NOT a complaint; it was a REQUEST for the INFORMATION). However, to repeatedly dodge calls and simply not provide the information, then need your boss (your mother) on the call when you finally return a call weeks later is very unprofessional. Bigger issue - I received messages from more than one staff member from hospice (outside, independent agency coming in to assist with our relative's care) regarding issues with her care as far as keeping areas clean and dry. A new Hillside staff member was somehow allowed to place shoes on her - in spite of the fact that she had a severe ulcer on the bottom of her foot, and is in a WHEELCHAIR; she does not WALK! If your loved one has any severe illness that may progress later, such as dimentia, Parkinsons, Diabetes - consider whether he/she may be better off in a nursing home in the long run. Hillside is NOT a nursing home. While they do offer many activities, at this point our relative is able to participate in very few of them. Two dogs were presented during our tour. The larger one is no longer on the premises, and the smaller one, from what we can tell on visits, is NOT taken room to room by any means; [Removed] is simply [Removed] going to work with her owner (a nurse) and comes and goes as she pleases.

R M

Memory Care

Toured community

January 29, 2014

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Did not like the layout

We toured this location when we were looking into options for my loved one. It seemed very dark, and was depressing. It was a maze of hallways on the upper floor of a building, so there would be no easy access to outside areas. I did not think it would a good match for my loved one.

Hillside Terrace Retirement

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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