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Holbrook Sugar Hill

5135 W Broad St, Sugar Hill, GA 30518

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(866) 374-4058
8.0
Review score
6 reviews
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8.0
Review score
6 reviews
  • 5 star
    33%
  • 4 star
    33%
  • 3 star
    17%
  • 2 star
    17%
  • 1 star
    0%
See all reviews
7.2
Review score
120 reviews
12 facilities
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Holbrook Sugar Hill
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Holbrook Sugar Hill
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Anonymous

Family/friend

5.0 out of 5 stars

Feels like home

I love that my mom adores the staff, that they are always so cheerful and loving. I do dislike that there does seem to be a high staff turnover rate. So we end up with staff that we absolutely adore and then all of a sudden they're gone. I wish they had more activities during the middle of the day. For example, I know my mother would love to play bridge more than just twice a week.

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Holbrook Sugar Hill

Holbrook Sugar Hill is a beautifully designed senior living community in Sugar Hill, Georgia. The newest of the Holbrook senior living communities, Holbrook Sugar Hill opened in summer of 2022. The campus is within walking distance of Sugar Hill’s city center, which features restaurants, shopping, grocery stores, an outdoor amphitheater, a skating rink, a performing arts center, and more.

Holbrook Sugar Hill offers accommodations for assisted living and memory care, as well as short-term post-operative care, respite care, and adult day services. The campus also offers accommodations for spouses of residents who do not require care but still want to live with their loved one. Each resident’s personalized care plan is created and overseen by on-site professional nurses. Residents enjoy thoughtfully designed and beautifully decorated ergonomic suites, with studio and one-bedroom options, and private patios available. Residents receive dignified assistance with activities of daily living, ambulatory care, diabetic care, and more. The campus also features an Inspirations Neighborhood – a secure living unit for residents in need of Alzheimer’s and dementia care.

Holbrook Sugar Hill features stunning grounds with walking paths and beautifully landscaped gardens. Residents enjoy restaurant-style dining, on-site salon and barber services, holistic wellness and fitness programs, laundry and housekeeping...

Senior living options offered

  • Assisted Living
  • Memory Care

Holbrook Sugar Hill

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Holbrook Sugar Hill

8 out of 10
Review Score6 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.7
Friendliness
4.3
Care Services
3.7
Staff
4.0
Meals & Dining
3.3
Activities
3.8
Value for Cost
3.5

A Place for Mom has scored Holbrook Sugar Hill with 8 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Holbrook Sugar Hill has 6 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-6 of 6 reviews

Last Updated: 3/6/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

March 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Feels like home

I love that my mom adores the staff, that they are always so cheerful and loving. I do dislike that there does seem to be a high staff turnover rate. So we end up with staff that we absolutely adore and then all of a sudden they're gone. I wish they had more activities during the middle of the day. For example, I know my mother would love to play bridge more than just twice a week.

Anonymous

Assisted Living

Family/friend

March 6, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Review for Holbrook Sugar Hill

The facility is clean and beautiful. However, they've had some staffing challenges and they seem to want to go up on rates at the drop of a hat when guests have illnesses or challenges short term.

Heather T

Assisted Living

Family/friend

May 4, 2023

2.0 out of 5 stars
Cleanliness
5.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
2.0

Sadly disappointed.

This is THE MOST BEAUTIFUL facility. Everything aesthetically is 10/10. However, they have been severely understaffed for months and their push to hire new help is resulting in only warm bodies who do not care about the residents. This includes Med Techs: (my loved one was not given PM & AM meds & their BP was thru the roof).Patient Care Techs:(bored, rude & they do not seem qualified or interested in the residents). Waitstaff: the dining room is understaffed and the food is UNACCEPTABLE. Not even appetizing. One elevator seems to be broken a lot which is inconvenient as that leaves only one in operation for meal times. No transportation to get residents groceries/essentials or to doctors appointments.. some residents rent a car for 24 hrs bc it’s cheaper than ubering. I have met w the managers who assured me ‘they meet the states standards’. We pay a PREMIUM and i did expect better service all the way around. I’m disappointed to say we are researching other facilities.

Anonymous

Assisted Living

Family/friend

April 3, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Overall Its the best facility my loved ones have been in by far.

We've noticed they are having trouble with staffing lately. Also the meal quality has dropped off lately. Last week they served Tuna fish sandwiches for dinner. It's okay for lunch I suppose but not dinner. I would recommend to others. It just seems the pandemic negatively affected service level attitudes and workforce numbers.

Jane D

Memory Care

Family/friend

February 6, 2023

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Looks can be deceiving.

Holbrook Sugar Hill is a beautiful facility. It feels like you are in a fancy hotel lobby. Beautiful furniture and artwork all throughout. The first day I walked in I was amazed. No "nursing home" odor. The resident rooms are comfortable and ready to make your own. The move in experience was easy and comforting. The first few weeks were hard for our loved one but that is only normal when this process. After a few weeks the beautiful environment was becoming less noticeable as the reality of our surroundings set in. They are understaffed and those who are there are over worked. Management nods in agreement but not much else. Being apart of a corporation, the location management can't just fix their own problems. There are staff members that are not suitable for the environment they are working in. Meal times are sad, not because the residents are sad but because some are treated like annoyances rather than residents. Beware, not all thing that glitter are made of gold.

Elizabeth

Assisted Living

Family/friend

October 21, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Costly but worth every penny.

Holbrook Sugar Hill has everything you would need for the care of an elderly adult. My parents are very happy there. My mom has friends finally. And they are both getting hydrotherapy from the pool they have there - which is not something a lot of facilities have. The food is good overall. They're just having problems getting breakfast out in the mornings. It's expensive but definitely worth every penny!

Holbrook Sugar Hill

Neighborhoods

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Map of the neighborhood around Holbrook Sugar Hill

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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