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Homewatch CareGivers of Keller Grapevine, TX

2200 Pool Rd, Suite 102, Grapevine, TX 76051

For services offered:
(866) 374-4058
3.5
Review score
8 reviews
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Homewatch CareGivers of Keller Grapevine, TX
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Homewatch CareGivers of Keller Grapevine, TX
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Anonymous

Child of resident/client

4.0 out of 5 stars

Reliable care

Overall, Homewatch CareGivers was reliable. We had a couple of miscommunication that led to missed service. Overall, the caregivers were excellent. We ended up putting my father in a memory care center near my home last June, and he passed away in October.

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Homewatch CareGivers of Keller Grapevine, TX

Senior living options offered

  • Home Care

Homewatch CareGivers of Keller Grapevine, TX

Pricing

Total costs depend on select services and the level of care needed

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*Prices quoted are hourly charges and are provided by the agencies themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak to an expert advisor to learn more.

Reviews

for Homewatch CareGivers of Keller Grapevine, TX

3.5 out of 5 stars
8 reviewsWrite a review
Overall Experience
3.5
Friendliness
4.2
Care Services
3.8
Value for Cost
3.8

Filters

1-8 of 8 reviews

Last Updated: 5/20/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Ellen G

Home Care

Family/friend

May 20, 2025

2.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
2.0
Care Services
2.5

Overall bad experience

It was an overall bad experience, with the exception of [name removed] who conducted the placement interview and was very professional. But after caregivers were placed with us, there was no continuity of care- it was a different caregiver almost daily: young & inexperienced helpers who did not take initiative with cleaning, cooking or caring. Mostly sat & were occupied with their phones. There were also multiple billing problems that required auditing the bills every week. We were set up on an auto bank draft. After some bills had been manually reconciled with a staff person, their system still reviewed invoices it saw as "partially unpaid" and then re-charged us payments that "seemed" due . This was our experience from [date removed]. It is possible that their business could have improved in the past year.

Anonymous

Home Care

Family/friend

August 1, 2024

2.0 out of 5 stars
Verified Review
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0

Not a good experience

Honestly, I would rate all categories as a 2. It was not a good experience. The billing & continuity of care were the worst of all. There was a manager who scored a 4.5 for her knowledge & compassion. She was awesome but she could not make up for the lazy caregivers who took no initiative & just sat there on their phones. And the billing system was poor. We just got re-billed ( automatic bank draft) for a May bill for some reason. And I had to contact them & get them to correct it and then cancel the bank draft. Which should have been done in June when we discontinued service.

Anonymous

Home Care

Family/friend

January 18, 2024

4.0 out of 5 stars
Verified Review

Reliable care

Overall, Homewatch CareGivers was reliable. We had a couple of miscommunication that led to missed service. Overall, the caregivers were excellent. We ended up putting my father in a memory care center near my home last June, and he passed away in October.

Donna

Home Care

Family/friend

April 15, 2022

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Great

Homewatch Caregivers of Keller have been wonderful to work with. They are there all the time when you need them. Staff are very responsive and answer any questions we have had in timely. We would definitely recommend their services.

anonymous

Home Care

Family/friend

January 28, 2022

2.0 out of 5 stars
Verified Review

Needs more training

I was not very impressed with how they handled things with us. They are good people and they do try. But they lack with other things. They were not able to give my mother a shower and they just need some more training.

Tracy

Home Care

Family/friend

January 21, 2022

5.0 out of 5 stars
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

These are great people

We used Homewatch Caregivers after my dad came home from surgery and needed 24/7 care. They were amazing! [name removed] and his staff worked immediately to make the arrangements to ensure we could get him home immediately with the needed care. I must say that we were extremely happy with every caregiver that was sent. My mother has severe Alzheimers and they were so kind, caring and helpful that we kept them on to help out each day for part of the day even when we no longer needed 24/7 care for my dad. Very reliable, great communication, helpful, polite, kind, we were just so very happy with their service! Most caregivers went above and beyond to help out during their shifts. I have and will continue to recommend them to anyone in need of care for a loved one. We eventually had to place my parents in Assisted Living because they really needed 24/7 constant support but had the circumstances been different, we would of continued to use this company. Totally recommend!!!!

Elizabeth J

Home Care

Family/friend

December 9, 2021

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Dependable Friendly

I have no worries with these services and they work great with my loved one. I would recommend these services if needed for your loved one. They are always on time and patient someone you would want to have take care of your loved one.

anonymous

Home Care

Family/friend

September 30, 2021

3.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0

My review of Homewatch

We have multiple caregivers and sometimes it can be hard to get used to a caregiver when they change so often. The agency is good but sometimes the changes make it hard. They do exercise and walking activities with my loved one and also provide transportation.

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The services and other information that are displayed on this page contain marketing information provided by the agency. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “home care” to indicate that the agency provides in-home care services. It does not indicate that the agency meets official state requirements for any particular license type or scope of services.

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