1.0 out of 5 stars

Verified Review

Review for Legacy Village of Athens

These are my thoughts on Legacy Village : If you have a loved one who needs just a little bit of attention - this is alright. I personally would give it a C+ If you have a loved one that needs help of almost any kind dealing with mobility, then I'd give them a D+. The food was NOT GOOD at all. Everything that they served tasted as if it was straight out of a can - no seasoning, neither hot nor cold - room temperature. The only staff that I noticed that seemed happy to be there were the front staff that you see when you came in. The other staff complained and didn't have a good word to say about the other staff. It just seemed, on a whole, not a good place to be for the workers or the patients. Some rooms smelled of urine when you went by the door. My husband regularly saw those huge water bugs in his room, a long with ants from time to time. He complained, but only saw an exterminator once. They were supposed to do laundry, but my husband's clothes piled up and I began taking them home and washing them. When my husband didn't go eat in the dining area, he had arranged for them to bring him a tray, but it usually arrived an hour or more after the dining time. My husband was only there approximately a month, but as it got closer to the time, most of the services that he was supposed to receive, were nonexistent. For the price that I paid, Legacy Village really made out substantially off our family. It is awful to write a review like the one above, and that is why I hesitated so long before sending it to you. Maybe things have changed since last year. I really hope that they have because it's such a beautiful facility and I would hate to see it go down because of the staffing and\or the main administrators or administration.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

3.0

Activities

3.0

Staff

5.0

Meals & Dining

4.0

Definitely would recommend

Best: lots of windows: natural light + sky, clouds,trees,seasons, weather. Excellent choice of colors, cheerful and bright. Huge photos of local sights on the walls. Great room opens on a pretty garden with benches and a table and bird feeders. Young multi ethnic staff. The 2 women in charge are dynamite and fired an aide who had behaved unethically. It is [removed]$ cheaper than other facilities where I would not put my worst enemy!! I would like more activities but I understand that with a group of dementia patients it might be difficult. I would like visits from a dog.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

5.0

Value for Cost

5.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

4.0

Concerns after first 60 days at Legacy Village

Ways that the facility could improve include: 1) clearly communicating What services and amenities are provided before a resident moves in. 2). Hire more staff 3). My mom requires standby assistance for showering and they only have staff to provide her with two showers per week, which is not enough for people like my mom who wear incontinence briefs 24-7 4) not enough outings---not enough opportunities for physical activity We would be gladly willing to pay more money if they would provide my mom with more frequent showers during the week. Families at Legacy Village have to hire third-party companies like Visiting Angels to provide caregivers to come and assist with caregiving that legacy village is not able to provide---due to not having enough staff. 5). An additional concern (regarding safety) is that it's very easy for anyone to walk in to Legacy Village and walk into any of the resident rooms. Visitors sign in at the front desk and then just go into the building. Some of the residents are really friendly, vulnerable, and trusting and they would just leave with some stranger easily. I would also like to add positive feedback: 1) Nursing staff are excellent 2). Overall morale of residents is pleasant and jovial 3). All staff are generous, accommodating, compassionate, caring, and show high levels of initiative. Staff strive to provide individualized needs for each resident 4) Front desk receptionist, [name removed], is organized, ready to assist, and knows all about each resident so she can make them feel welcomed and supported.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Our families experience

The Executive Director at Legacy Village was very accessible in glass office with the door open, and offering to meet with me, in fact - bringing up the idea of a meeting to me, to discuss questions Mom and I had in order to assimilate. I believe the total living experience of an Assisted Living place starts from top management and flows down the chain of command. The Executive Director/Manager/Chief Nurse are one person. Her philosophy is a delightful open glass door policy. She is energetic and can be seen helping out - ie: giving an extra hand in the kitchen, to the nursing staff, and to the med tech staff. When I had a question/concern she - the manager - suggested a meeting with herself, Mom, myself, and the Med Tech Manager. We met and the meeting went wonderfully because her attitude is one of making absolutely sure that her residents are cared for exactly as they need be. The Nursing and Prescription Management have been expert and no 'fumble' has occurred. The Med Techs (those who are most hands-on with the residents) are kind, concerned, and helpful to the residents. I visit my Mom every other day. The caregivers at Legacy will tell me how Mom is doing today, on my way in. When Mom went to the hospital, and I stopped by Legacy to pick up a few things for Mom, they asked about Mom and how she was doing. The physical facility is clean and also very attractive and updated. Christmas is an extra delightful time to be at Legacy Village. The decorations are beautiful. Finally, the food is tasteful and nutritious. Mealtime is especially important to the residents as it is a time to socialize as well as a time to enjoy well prepared food. The Thanksgiving Celebration meal was especially great and the Executive Director, whom I have mentioned previously, even made the Dressing herself. It was sooo good! I look forward to their Christmas meal. I would encourage anyone who is questioning where they have placed their loved one, to not wait any longer, but to look into other options, and make a move for the better! I have found that Mom still has so much to give, and at Legacy Village, she is LIVING, instead of declining.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

2.0

Management failure

No staff scheduled per rules, new owners July horrible management and decrease in staff. Was told that the staff works unrealistic schedule And management doesn’t care. Resident care is horrible and sad.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

3.0

Good Experience So Far

It has been a good experience at St. Gabriel Athens. My room is spacious and has extra storage built in. They repainted it a lovely color for me. I just really like it. The only problem has been the food. Sometimes the food that's supposed to be hot is not hot when you get it. And sometimes it's just not tasty. But they have a monthly meeting where the residents can go in and talk about any problems, and they do listen to us and try to work on things. So I'm hopeful the food will improve.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Very pleased with the staff and have enjoyed getting to know the other residents

Our aunt really enjoys that St. Gabriel's promotes a sense of community which is something we appreciate. We have not had first hand experience with the meals but speaking with our loved one she seems to really enjoy them. She also enjoys all of the activities that are offer. they have a very busy and full activities calendar. They have different games, movie nights, social events, weight lifting classes, bible studies and they go out to local restaurants. We have recommended this community to other families and we will continue to do so.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Love St. Gabriel's!

I really like them. It's a very good place. For the food, you can order a la carte, and it's good clean food (not processed). For example, you can order a nice piece of salmon, potatoes, veggies. Most of the staff is excellent. The one negative is they don't communicate well between their internal groups, and you just don't know who you need to talk to when you have an issue. I would love to see them put together a roadmap so you can see how everything works. But it's a nice place overall.

4.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Staff

4.0

Life Saver

It was exactly what we needed. My mom had shoulder surgery and needed to be someplace where she could be monitored and fed and have help if she needed it for a two-week period. They were the only place nearby that offered respite care for a logical amount. I thought it was a great value, and the cheapest we found.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

4.0

Meals & Dining

5.0

Highly recommend

We looked at 4 facilities and we chose St. Gabriel because it is really close to my home so I can get here quickly and I met with the director and I really liked him and how he interacted with the residents. My mother moved in right after covid was kind of ending, so they were still trying to get staff back up. I am very pleased with the level of care that she is receiving. The food is very good, I was able to eat quite a few meals with her, they are chef prepared. I have recommended them to several folks. I really like how things are done here and the informality of it.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great community

The staffing has greatly improved at this facility, they truly care about the residents and treat everybody like family.

5.0 out of 5 stars

Verified Review

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Staff

5.0

Excellent Staff

My loved one seems happy here. They are now opening visiting your loved one by appointment. The staff is excellent to work with and are helpful.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Taking Mom and Dad there, Think this will be best option.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Not a good place to call home

This is really just assisted living with a locked door in the memory care unit. The layout is not conducive to easy navigation for your memory impaired loved one. The staff is ill trained in memory care and some were so uncaring, made my dad cry a lot. If I hadn't bathed my dad, he would have smelled bad all the time. They would put clean clothes on him over soiled skin and never brushed his teeth. Lack of supervision at night is appalling. I stayed over night several times before we moved dad.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Observer

The staff as a whole is wonderful. My most experience is with the weekend staff, [removed names]. They're a great team. Very helpful, alert and patient with residents. They multi-task, despite their job title. Residents feel their love and concerns for them. It's seen on the residents face, they feel protected and loved. Thank You!!

1.5 out of 5 stars

Cleanliness

1.5

Friendliness

1.5

Value for Cost

1.5

Care Services

1.5

Activities

1.5

Nice building, not-so-nice quality of care

The quality of care that my 90-something mother received at Thrive during the 6 months that she lived in the Memory Care wing there was, frankly, a little shocking to me. The staff seemed mostly young, mostly not very experienced, but okay for the most part (professional though not particularly compassionate); they tried to do their jobs, but there never seemed to be enough of them on the floor at any given time, so they always seemed rushed and too often seemed annoyed that they had to deal with frail elderly people. The administrators were hands-off, unresponsive, and bizarrely out to lunch -- *hugely* different than the admin I encountered at both the assisted care community where my mother lived before coming to Thrive and the memory care community where she went after Thrive (both of which, luckily, were lovely, extremely professional, and very easy to work with). Honestly I've never seen anything quite like it. After 6 months of watching my mom's health and peace of mind deteriorate, my husband and I moved her to another (really wonderful) memory facility in Jefferson where -- thank goodness! -- both staff and administration were superb, and (not surprisingly) my mother did much better. I just wish she hadn't had to spend half a year in a place where a whole lot of thought and attention (and money) seemed to have been spent on a pretty, new building and so very, very little seemed to have been spent on enhancing the quality of the lives of the elderly people who lived in it.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Our experience has been just great. Everything the community does is terrific. The community is new, fresh, and clean. Everyone is real considerate, the staff take pride to their job and I see them being courteous and attentive with the residents. Once they offered to make coffee and they always go out of the way to make them feel cared. My mom is thriving and looking much better.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Please with Thrive

Overall, I have been very pleased with Thrive. It is active, friendly,clean, and organized. It is such a relief to know that my family is safe and we'll attended. It is different from other facilities that I have known and visited; and that is all the difference in his life.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Good value and quality care

My mother-in-law moved here recently and things are going well. She's participating in many of the activities that the community offers and is adjusting well. She thinks the food is good but I have not tried it. We chose this community because it was a good price for what they offer. It's close to loved one's and where she lived as well.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Getting Adjusted to the Community

My mother is starting to adjust to this community. She is mingling with the other residents,and starting to get all settled into the community. This is a nice community, I know she is being cared for very well here. The staff is great. There are activities offered for the residents. They do serve well balanced meals. This is a community I would highly recommend, it has worked out very well for us.