Cammie H
Assisted LivingFamily/friend
October 15, 2025
Review for Ivy Park at Hayward
The staff is very friendly and caters to the needs of the residents. The place is very clean; they empty her trash twice a day. I wish they had water aerobics.
1200 Russell Way, Hayward, CA 94541

Cammie H
Child of resident/client
Review for Ivy Park at Hayward
The staff is very friendly and caters to the needs of the residents. The place is very clean; they empty her trash twice a day. I wish they had water aerobics.
Read all reviewsMorningStar of Hayward
MorningStar of Hayward
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for MorningStar of Hayward
A Place for Mom has scored MorningStar of Hayward with 8.5 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, MorningStar of Hayward has 49 reviews with an average "overall experience" of 4 out of 5.
Cammie H
Assisted LivingFamily/friend
October 15, 2025
The staff is very friendly and caters to the needs of the residents. The place is very clean; they empty her trash twice a day. I wish they had water aerobics.
David C
Memory CareFamily/friend
August 8, 2025
I would rate my experience with Ivy Park at a NEGATIVE 2. It was an absolute nightmare. WE decided to move [name removed] (my wife's mother) into Ivy Park after my wife decided she could no longer care for her. Someone from Ivy Park came out and did an assessment. At that point it was a dementia issue and everything seemed fine. However, before she moved in, [name removed] fell and we need to have paramedics take her to Washington Township Hospital on [date removed]. This is where the nightmare began. We questioned whether Ivy Park could still care for her she was completely bedridden and could not sit up or use the bathroom on her own. However, a representative from Ivy Park came to the hospital and again reassured us that Ivy Park could take care of her., Making matters worse, the attending physician, [name removed], told us that she could NOT go to an skilled nursing facility because she did not have "the right insurance", even though we were willing to pay out of pocket for it. So, when [name removed] was discharged from the hospital on [date removed], we moved her to Ivy Park. We also signed up for hospice care. We signed up for the highest level of care, bringing the cost to around $[removed]/month. My wife noticed when she was signing papers that the rules at Ivy said, "no bedridden patients". She asked the person at Ivy who said that this was a "grey area" and that we had nothing to worry about. We were concerned the moment she moved in because she was in constant duress. After one day, Ivy called us and told us that they were raising the cost of her car by $[removed]/month... AFTER ONE DAY!!! At this point began seeking out skilled cursing facilities on our own, since the hospital was not going to provide any assistance. We left a messages with two facilities. On [date removed], before we heard back from the nursing facilities, Ivy Park called and informed us that [name removed] had died. After getting partial refunds from Ivy, which took a very long time, we ended up paying Ivy Park about $[removed]for two days where she was in misery the whole time. Ivy Park clearly misrepresented what level of care they were able to provide. It was only the hospice nurse that provided any real care for her. My wife and I were seriously considering taking legal action against Ivy Park, [name removed], and even A Place for Mom, for the expenses we incurred and the misery that [name removed] was put through in her final days. We have decided against that; we just want the matter over and done with so that we can move on with our lives.
Anonymous
Assisted LivingFamily/friend
June 5, 2025
- staff are caring and talk kindly - Dad enjoys the meals (quality and quantity is good) - medications are handled without difficulty - using the pharmacy at the location, automatically, works well - having the option of increasing the level of care that is provided is helpful - offering of activities and entertainment is varied and nice to have - environment/décor is clean and inviting
Thomas
Memory CareFamily/friend
June 2, 2025
I would say 5 all the way across except #6-food. Can always be better and tough to get consistent help. Give it a 3. The staff are very caring in especially tough Memory care. They go way above what is expected. This floor is included in all facility activities. They also have their own separate schedule. Those in assisted living seem pleased although the management transition has given them so pause. Change is tough but we see most as being positive and to make the facility run more smoothly and safer.
Anonymous
Memory CareFamily/friend
May 30, 2025
A new company has taken over management and the practices are corporate focused. Morningstar was family and client led, happy staff, happy clients a really great community. That is shifting and changing is always hard. I prefer a client focused approach to care and we are looking. The food could be improved by adding more vegetables and offering healthier options.
Anonymous
Assisted LivingFamily/friend
December 10, 2024
We picked this community because they offered room accommodations for two.
Anonymous
Assisted LivingFamily/friend
June 13, 2024
I would recommend
Al
Assisted LivingFamily/friend
June 5, 2024
The business office is horrible and will not get back to you, the business office should get back to paying customers. They should offer more of a variety of activities. but the people there are the best.
Ron
Assisted LivingFamily/friend
May 20, 2024
The day to day staff at MorningStar of Hayward is great, the administrative staff is okay. They need to hire accountants that know accounting. As for the food, sometimes it is a 2 (cold food) and sometimes it is a 5 (outstanding steaks). The housekeeping is okay, they don't always clean well. Communication with the family is good. The move in process was okay. They need to clean up the basement and basement access. The 'extra help' charges are a disaster. Everything is points and levels. I have no idea what stuff costs. The first threshold is about $1,000 for just the simplest help.
Tom M
Memory CareFamily/friend
May 2, 2024
A safe, secure and inviting Care facility. Memory Care checks all the boxes. For the price it’s still a great environment for residents and their families. The daily activities welcome family in most cases. In memory care all is inclusive in price. No extras like many facilities and we visited 8. Housekeeping, laundry, meals delivered, 24 hour care are all in monthly cost. All employees from maintenance to the sales people are excellent. They are very patient especially with the demands of dementia folks.
Anonymous
Assisted LivingFamily/friend
August 3, 2023
MorningStar of Hayward has been recently purchased and has been renovated. Many of the aspects (carpeting, walls, bathrooms, all fixtures) are fresh, new and very clean. On the Plus Side: The activities have been great. My parents have been getting involved with lots of different activities such as exercising, bingo, blackjack, etc. The food has been good for all of our visits, but my parents have said that a couple times they had to send food back. My dad gets his daily ice cream, so he is mostly happy. The laundry and housekeeping team is great. Two girls come by each week to change the sheets and take their laundry. The transportation has been working out well. They are getting rides to appointments when necessary. My sister grumbles at the work in trying to figure out issues (the bill, the Internet/WiFi) but she has so much freedom now and has had a great relief of the daily stress of taking care of my parents. The medical staff on the floors have been great. My parents are not fully "Assisted Living" but the medical staff has come by and provided assistance. They have been extremely helpful. On the Minus Side: The financial people there are rather hopeless. My sister has been working with them every month for the first few months to straighten out every bill. They have been doing things that are so wrong that a child could see their error. I think my sister finally talked to the top local administrator and figured out their errors. I think things have been better for the past month. They must be counting on a bunch of mindless people that will just write them checks every month without understanding what the costs are. The WIFI networking in the building has had issues for months now. The cable-TV is just straight broadcast cable, so I encouraged my sister to set them up with a streaming service that offers more programming. The down side is that the WIFI is so horrible that they have a hard time using the streaming service and it keeps disconnecting and causing other issues. They need to get some networking people in there to resolve the issues. As for Personnel, it's a little mixed. [name removed], the "salesperson" that convinced us to sign up, was nice and supportive when we were deciding but I think she only came by once or twice after my parents moved in. We had a MorningStar person come by the house before my parents moved in to "evaluate" my parents for the level of care they would need. My parents are on an "Assisted Living" floor but they don't really need any assistance at this time but they are on the right floor "to be ready" when they do need assistance and so that they do not need to move when they transition to actual "Assisted Living". The lady doing the evaluation at one point said "I don't even know what I am doing here if you don't need assistance". A rather *outrageous* comment for someone that is an ambassador of the company. Although the facility is being re-worked, there are still Security and Safety issues. Someone came in from outside and was roaming the building. This was very alarming. I am not sure how they fixed this but to say Security is lax is an understatement. My sister was able to pull into the underground parking (gated) only to find she could not get out of the parking area and into the building. Phones and instructions there did *not* work. She was starting to panic and soon her only recourse would have been to pull the fire alarm. Not a very good solution to the problem. Overall, I would recommend MorningStar. We have communicated to them that we will all be better off if we have more residents to drive down the costs and make them more profitable and help keep the price increases down. My parent's floor only has about 3-4 apartments occupied out of about 50-ish apartments on the floor. The other floors seem to have a lot of activity and a lot of occupied rooms. If I did recommend MorningStar, I would warn anyone that the accounting is horrible and that they would need to examine every bill, line by line to understand what the charges are. I would warn them to NOT set up any kind of automatic payment and to manually write checks or manually send payments after receiving any bills.
Carroll
Memory CareResident/client
April 20, 2023
I am very satisfied with MorningStar Senior Living of Hayward. The staff are friendly and competent. It's a pleasant environment. Happy to have landed here.
anonymous
Assisted LivingFamily/friend
March 13, 2023
The staff are AMAZING. Very warm. They treat my in-laws like family. I would recommend MorningStar Senior Living of Hayward to others.
Anonymous
Assisted LivingFamily/friend
February 9, 2023
The lady that first talked to us very nice, informative, and the community was welcoming, with fresh light and airy, and they had lots of activities for my mom. They offer activities such as; Bingo, dominos, fitness class, wine and words, communion, floral arrangement, pottery, jewelry making, and art.
Lupe R
Assisted LivingFamily/friend
September 20, 2022
Casa Sandoval has more square footage by a long shot over the other facilities, that was my main driver. It's the ONLY place I could find in the Bay Area that could fit two twin medical beds in the same room. It's also very beautiful, comfortable, ambient and very resort-like. We would definitely pick Casa Sandoval again, but be mindful that each floor has different levels of care with different providers. I say that because we ended up going to a floor that wasn't as conducive. Some floors offer independent living, while others have assisted living. I would tell future prospects to ask questions and see to it that level of care corresponds to what floor you choose for your loved one(s).
Karen
Independent LivingResident/client
June 7, 2022
They are having a hard time finding someone to drive the van so they are going shopping for us, they are trying their best to find someone though. They will personally drive us to church on Sundays and are being really accommodating while they figure it out. The activities are wonderful and they have a lot to offer. I love that there is a lot of wildlife to look at, the setting is in the trees so it is peaceful. We are also very close to the Japanese tea garden, grocery stores, shopping etc. so the location is great. The apartment sizes are slightly bigger than some others that I looked at. I would absolutely recommend Casa Sandoval to others looking.
Merv A
Assisted LivingFamily/friend
April 14, 2022
This community is well managed, clean professional and friendly. The staff are very caring as well. They have activities like live music, crafts, work outs and more for the residents to do to keep busy in the community.
Anonymous
Independent LivingToured community
May 16, 2021
Very friendly staff gave me a virtual tour, showing me the outdoor areas, a model apartment, the common areas, and answering all my questions thoroughly. I was impressed with the courtyard, and the apartment. They are undergoing renovations for a couple of years and have discounts available because of that.
KenYetta
Independent LivingFamily/friend
March 25, 2021
The staff is very nice. They are flexible, understanding, and the location is pretty good. I would recommend you check the community out. Make sure you check the payment and monthly fee as well. They are currently doing renovations on the community. There was an adjustment period due to COVID for my loved one. The community was helpful with getting the vaccines to the residents quickly.
Serena Mull
Independent LivingFamily/friend
April 27, 2020
I feel like it is a place for my mom to live and enjoy life with supportive care. When I looked at other places, if felt likethe people were living there waiting to die, but here, everyone is living to live and that is so important to me. The staff are very caring and willing to do extra things for the resident, not just what is required of them to do. They really do show that they care. The building is a bit older but they are currently remodeling so we are excited about that.
MorningStar of Hayward
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.