2910 N Swan Rd Suite 203, Tucson, AZ 85712
Anonymous
Spouse or partner of resident/client
Preferred Care at Home
You came late on a Friday afternoon and [name removed] died the next Friday afternoon. By Tuesday night he no longer moved or opened his eyes so there was not much to do. I was pleased with all of the people you sent to me and yes, I would recommend you if someone asked me.
Read all reviewsPreferred Care at Home of Tucson, AZ
Preferred Care at Home Tucson makes it possible for you or your loved one to stay in your familiar, comfortable surroundings, instead of moving into a new surrounding. Our goal is to give you or your loved one a high quality of life in one of their favorite places — their home.
We serve the greater Tucson area and provide several levels of non-medical care. Whether you want a companion for a few hours a week, or need live-in care, we can accommodate you. Our caregivers are screened and chosen to give you access to outstanding care at affordable prices.
Preferred Care at Home offers multiple levels of care to suit your needs, as well as a “virtual transparency room,” an interactive online portal that collects patient data, so that family members can check in on the care their loved one is receiving. In this private space, you’ll be able to view messages from your loved one’s caregiver about how they are doing and what tasks have been completed for the day. For those with Alzheimer’s or dementia, our specialized caregivers will offer your loved one mental stimulation through games, conversation, and encouragement in activities that they enjoy, such as a...
Preferred Care at Home of Tucson, AZ
Total costs depend on select services and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are hourly charges and are provided by the agencies themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak to an expert advisor to learn more.
for Preferred Care at Home of Tucson, AZ
Anonymous
Home CareFamily/friend
August 15, 2025
Would not recommend them
I fired them because their caretakers where no call no shows, they would show up late and missed a lot of work and not worth the amount of money. They always complained very unprofessional.
Anonymous
Home CareFamily/friend
May 7, 2025
Preferred Care at Home
You came late on a Friday afternoon and [name removed] died the next Friday afternoon. By Tuesday night he no longer moved or opened his eyes so there was not much to do. I was pleased with all of the people you sent to me and yes, I would recommend you if someone asked me.
Gail
Home CareFamily/friend
July 15, 2024
Positive experience
The reason for the 4 is the caregiver was young, and didn't cook. So she would always ask me if she could go get food here or there, so it was ok. She was a gentle young woman. I would say that it would be nice if someone could do some light cooking,making coffee tee toast. I believe there was a generational gap. I also believe the company was honest. In addition I would have liked to meet the caregivers, maybe that is impractical.
John
Home CareFamily/friend
May 30, 2024
Outside Distant Family Perspective
Sometimes it is hard to contact management initially; once contacted, very helpful. My son says my parent's house is very clean. Mom's personal assistant is very friendly, maybe to the point my dad may intimidate her to provide help for him (The contract is for my mom only). Mom is pleased with the care services. Mom's long-term care insurance pays
Sherri
Home CareFamily/friend
May 21, 2024
Review for Preferred Care at Home of Tucson, AZ
They were very caring and strives to meet the special needs of my father. They were willing to send a few different care giver till we found a good match. I would recommend their services to others looking for care giving services.
Anonymous
Home CareFamily/friend
January 22, 2024
Preferred Care at Home Review
Don't know the owners but my recommendation is to call out an underperforming resource earlier rather later. The first one we had was good for the first couple weeks then started missing days and always had an excuse. We were happy with the replacement. Unfortunately, these groups turn over people quickly. Perhaps a good question on the front end is "what is your staff longevity and retention rate.
Maryann
Home CareJanuary 24, 2023
Absolutely thee worst company.
Management and staff is very unprofessional, rude and just plain does not care. They are only out for one thing and that is your loved ones money. If I knew what I knew now I definitely would not have gone through them. Luckily we are able to cancel our contract with them and proceed with a much better agency, one who actually cares they hire people who have no idea what they are doing completely baffled by this you have to repeatedly tell some of them what to do some just want to sit and do absolutely nothing. Long story short save yourself some money or spend a little extra going somewhere else Would not and do not ever recommend this company to anyone
James G
Home CareResident/client
April 29, 2022
My review of Preferred care at home
This service was okay for the needs I had at the time.
Cindy
Home CareFamily/friend
April 8, 2022
Service Hours Need Flexibility
I liked the lady they sent out but canceling them was hard. The staff member we had was great and accommodating. This service was needed for a few months. They did take her a doctors appointment for me. They require a minimum of 12 hours a week in 4 hour segments. The staff member was mostly there for companionship and encouragement for ADLS. I think they could improve on placing non smoking staff with non smoking clients as well as lowering the 4 hour segments to 2 hours.
anonymous
Home CareFamily/friend
February 11, 2022
anonymous
Home CareFamily/friend
September 24, 2021
Would not hire them again.
Our mom was in the hospital and needed 24/7 care. We had asked Preferred Care at Home for CNAs only, and we negotiated a rate. At times, the person they sent would show up an hour late, and they would still charge us for that hour. They would sometimes leave an hour to an hour and a half early. We asked for some money back, and they refused. I would never hire them again. It doesn't matter if it's in your home or in the hospital, it's not okay to just leave a patient that requires 24/7 care. Our mother was not safe with them.
anonymous
Home CareFamily/friend
June 1, 2021
I would use them again if needed
The people who are in charge of sales will tell you things that they don't really do to get you to sign on the line . So don't rely on them to do things like contact insurance companies and see that through, because they won't do that kind of stuff. The tell you do they do, and then they sort of do, but they just don't follow through. It took a while to find a caretaker who was a good fit, but we kept trying until we found the right one, and she's been doing a good job. My loved one is very particular and has taken care of her own house for 60 years. So it's very hard for her to find somebody who will do the cleaning and things the way she wants it done. A lot of people when they clean have the mindset that as long as it's clean, what difference does it make how it's cleaned? But to my loved one, it really does matter. Our current caretaker is doing a marvelous job and wants to learn. She gets a list of things to do from my loved one, and then does them exactly how she's been asked to do them. It's expensive paying for the service AND the admin. Right now they're helping with relatively basic tasks like taking a bath, but not fixing meals unless my loved one doesn't feel up to it. If I were more able myself, I would be doing these things for her so we wouldn't have to spend the money on it. But I would and actually have already recommended them to several people who were in much more serious situations than we are.
Pamela B
Home CareFamily/friend
May 26, 2021
Highly recommend
We chose Preferred Care at Home because of the location and I just really liked what I saw when I was looking at everything and talking to staff. They have been great with scheduling. They are all really friendly and amazing and taking wonderful care of my dad. I would recommend to others looking.
anonymous
Home CareResident/client
May 14, 2021
Good experience
We had a good experience with Preferred Care at Home but we stopped using them because the minimum was 4 hours a day 3 days a week so it was just more than what we needed. The caregivers were all friendly and helpful and I would recommend them to others who are looking as long as you need 4 hours minimum.
anonymous
Home CareFamily/friend
April 2, 2021
Disappointing
We had two different experiences with them, with two different caregivers. One woman did an amazing job. She was incredibly caring and kind, and was always on time. She would look for something to do when my mom was occupying herself -reading, etc. This caregiver was amazing. However, the other woman was always late. She took off her mask while she was here, and then told the company that my loved one said it was okay. Which she definitely did not say. We were worried about our loved one falling, yet we were trying to encourage her mobility by going on walks. One evening my loved one was ready to go on her walk, and the caregiver said "You go ahead. My hip is hurting me." This woman left early one night and said my loved one had sent her home because she wanted to go to bed early. When I addressed these issues with the agency, they said she had been a good caregiver for them, and they had talked to her and found no issue. I told them we shouldn't have to pay for the time she wasn't there when she left early, and they said it was at the direction of my loved one. So they charged me as if she had stayed the whole time, which I thought was ridiculous. I was really disappointed in their response. The first caregiver was wonderful, and had that been my only experience, I would have told you they were the greatest. After the second experience, I would say the exact opposite. I would say they were the worst.
Jerry
Home CareFamily/friend
March 10, 2021
I praise God for the ability these people have
We were extremely pleased with Preferred Care at Home Tucson, our family sings their praises. The caregivers that we had were extremely friendly and helpful. They were gracious enough that when we had to put him in a care center, they didn't charge us for the rest of the days in our contract. We were very satisfied, they seemed to seek what your needs are and accommodate those. I would highly recommend them, when they come to do the interview just be open and honest with them.
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