5475 Westshire Circle, Waunakee, WI 53597
anonymous
Child of resident/client
Ups and downs
There have been a lot of issues finding and maintaining staff just like everywhere else right now. They do their very best - but it has been a struggle. They are having a hard time finding an activities director so there is not a lot going on. The cook that they have right now is really good. The director is amazing, she is great as far as communication with the family and addressing issues as much as she can.
Read all reviewsSylvan Crossings in Westshire Village
Sylvan Crossings in Westshire Village offers seniors assisted living and memory care services from a knowledgeable and attentive care team. The senior living community is in Waunakee, Wisconsin, close to various neighborhood amenities, businesses, and attractions. Daily living activities include incontinence care, hygiene care, medication management, and more. The care team prides itself on forming strong bonds with residents and is skilled in addressing behavioral issues, diabetic care, and other specialized health care services. The senior living community is a comfortable and secure environment where residents spend their time however they want while receiving the care they need.
Along with providing physical and health care services, staff also plans and organizes recreational community events and programs that help seniors stay active and involved. The senior living community also has recreational spaces for residents to enjoy and utilize as they please. There are comfortable seating areas, outdoor walking paths, and courtyards where residents spend time relaxing with one another.
Off campus, residents have numerous amenities, attractions, and businesses to explore and utilize nearby. Running errands and attending appointments is easy, with hospitals, pharmacies, and medical facilities a short distance from the community. There are also parks, walking trails, shopping centers, and restaurants a...
Sylvan Crossings in Westshire Village
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Sylvan Crossings in Westshire Village with 1 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Sylvan Crossings in Westshire Village has 28 reviews with an average "overall experience" of 3.5 out of 5.
Anonymous
Assisted LivingFamily/friend
May 24, 2024
The food there was terrible, most of the staff didn't speak English, and the alarms were never on. The place was horrible. They didn't check on the residents and wouldn't bathe them in a timely manner. Luckily, we went down to see my dad daily or every other day. I would never put someone there. It was awful.
Anonymous
Assisted LivingFamily/friend
January 24, 2023
They don't do their job like they should. They don't follow through with things. We have had issues with the care services since my love one has moved in. My loved one hates the food. They serve hot dogs, and childlike food. They just started with the activiites. Memory care and asssited living is not separate. This is not a place that I would recommend.
anonymous
Assisted LivingFamily/friend
July 19, 2022
There have been a lot of issues finding and maintaining staff just like everywhere else right now. They do their very best - but it has been a struggle. They are having a hard time finding an activities director so there is not a lot going on. The cook that they have right now is really good. The director is amazing, she is great as far as communication with the family and addressing issues as much as she can.
Lisa Ruetten
Memory CareFamily/friend
July 27, 2018
No Hot water for the first month my dad has been here. Owned by Fleming Corporation. The pleas from staff have been unanswered. Now they are trying to get my parents to give a 30 day notice with no promise of hot water. I can't even give them one star. How are they getting dishes clean???
Anonymous
Memory CareToured community
January 20, 2018
Facility seems a bit more chaotic as everything and the gathering areas are all as you walk in. It lead to what seemed to be a louder environment. The rooms were much quieter, and there were other common areas that were much more calm. Overall we did like the facility, however it did not fell as much like "home" as some of the other we toured.
Anonymous
Memory CareToured community
August 24, 2017
The facility was nice enough, with decently sized room, good closet space and good amenities. It's in a quiet location. My reason for three stars is that I just don't like the always-locked doors. I understand why that's done, but I don't want to put my mother in a place that doesn't allow her easy access to the outdoors.
Anonymous
Memory CareFamily/friend
April 13, 2017
The care at this community is good for care for my mom. The staff is caring and I like that they keep me informed on her progress. She is happy with the variety of meals. The community is clean and it is good knowing that she is happy here. They offer her a lot of activities with the other residents. We would recommend other families to see this community for the care and the value that is offered here.
Rose Yaroch
Memory CareFamily/friend
March 21, 2017
My mom moved into Sylvan Crossings - Westshire about a month ago and I cannot express how happy I am that she is living there. Most importantly she is getting the care she needs, she feels at home there and making new friends and she loves the many activities that are available. The staff provide exceptional care for my mom and the new Facility Director, [Removed] is doing a great job managing the facility and is a pleasure to work with. I am so happy my mom is living at Sylvan Crossings - Westshire. It is a blessing. [Removed]
Anonymous
Memory CareFamily/friend
March 16, 2017
It has been a work in progress for us since my mothers move to this community. Since we have been here there has been a change in management, but I do feel it was a change for the better. The old management did not follow through on things they promised us. The new management has been kind, and helpful. I feel she is safe, she has a pull cord on if she needs any help. I don't know if I would recommend this community, but things are looking up for us here.
Anonymous
Memory CareFamily/friend
January 25, 2017
My wife is being cared for very well at this community. For the most part I'am comfortable with her move here. It is a very nice place, everything is very well maintained. They do a very good job with the cleanliness. I really like the staff. They have been very helpful, and great to work with. I know she is safe, and in good hands. I don't see why I wouldn't recommend this community, it is a nice place.
Phil Beck
Memory CareFamily/friend
December 6, 2016
My family and I are pleased with the support and care being given to our family member. The environment is comfortable and the staff have been caring and helpful. We needed a place that understands the difficulties around advancing dementia and the staff here have worked well with our family member. We have been kept updated and are included in the care planning.
Anonymous
Memory CareFamily/friend
September 6, 2016
The staff at Sylvan crossing in Westshire Village are really terrific. They are very helpful and friendly. Our loved one is doing fine since the move to Sylvan Crossings. The community is very well kept and clean. The meals served are decent nothing too special. The location of the community is very far away from family and far from the city. They don't offer transportation to doctors appointments making it very difficult for our family.
Anonymous
Memory CareFamily/friend
August 18, 2016
The staff very seldom checked on him. The food was horrible. When I asked about living there and if they offered assisted living they said yes. After I was there for a short time I realized the people there had greater needs than myself. There was less socialization and they never addressed my care plan. I would not recommend this community.
Anonymous
Memory CareFamily/friend
July 11, 2016
Everything is working out very well for my mother here at this community. We are very satisfied with everything they have done for us. It is a good stable community. She has adjusted very well to it. A place for mom was great with all the help they provided. A lovely experience so far.
Connie Starch
Memory CareFamily/friend
May 26, 2016
My mother with Dementia was placed there on Respite care, the staff was very understanding and accommodating . They showed compassion and support to the family and my mother during this difficult transition. Their alarm system is very loud and obnoxious. I hope they will definitely look into some other means of alert. Food needs revamping as well. Our concerns or questions seem to be addressed in a appropriate timely manor. Would recommend
Anonymous
Memory CareToured community
March 17, 2016
Very nice clean place. Knowledgeable staff as well
Anonymous
Memory CareFamily/friend
March 9, 2016
Sylvan Crossings was very accommodating for us. The facility is very nice. They did offer activities, but my Father-in-law did not participate. My Father-in-law was just not happy there and has since moved back home.
Bruce Karr
Memory CareToured community
February 7, 2016
Was impressed with the facility, very clean and well managed.
Timely
Memory CareFamily/friend
September 17, 2015
It's always good to start with the positive. My mother enjoys the CNA staff. They listen to her, provide needed assistance when asked, and give her a welcoming feeling. They are warm to her. I believe that the frontline staff in any organization are the ones who know the most, who can either create a welcoming atmosphere or a hostile and/or neglectful one. Sylvan Crossings has a pleasant atmosphere made possible by the CNAs. The setting is pleasant, as pleasant can be in such an environment. It's clean, has nice and well kept furniture. Management staff do try to listen to family members and have been helpful during trying and confusing times. We appreciate that. Areas we believe would benefit the residents if improved. First, the food quality is mediocre and the menu needs more attention. Hot dogs and bologna are made of highly processed meat. Not good when pursuing good healthy eating. Vegetables daily (cooked/uncooked), fruit daily and whole grains help to move food through the GI system. I saw very little of all of these items. Yes, the older one gets the less one tastes their food, but I'm suggesting food that's not only tasteful but healthy. The residents are sedentary thus require fewer carbs. Brown rice vs white rice. The exercise program has not captured my mother's interest. Partly, I believe, because of the few exercises provided, type of exercises and frequency. Upper body strength is one of the major problems my mother has. There are other ways to gain this beyond the ball toss. If more is being done, it's not being shared with me. Perhaps consider grouping residents of similar physical capabilities. If you do, thanks. One major complaint is the lack of a variety of activities. I looked at the activity form and was concerned about the type and number of activities available for residents. There are people who may want to engage in other activities but haven't given any feedback on this. Please ask, if it hasn't occurred, yet. Finally, the buzz from the calling buttons is nerve racking. I'm certain Sylvan has pursued alternatives but that constant noise is grating on people's nerves and could possibly create other behaviors that are not desirable. I want to thank the staff for working with us and with my mother during the transition. It was a little rocky and we understand that the problem isn't always what it appears to be. Gathering all the data and pursuing the full picture of a problem(s) is indeed a virtue when working with a place like yours.
Dick McMillen
Memory CareFamily/friend
August 31, 2015
Sylvan Crossing in Westshire Village is really in Westport, not Waunakee. If you have grown up around here you know this area as Westport. This was very confusing to my mother at first. This is a very nice facility. The residents have a nice walking area outside and sitting area on the porch or under the gazebo. Smoking is also allowed outside. This facility has a number of gathering rooms for residents to congregate and watch TV together. The staff is very nice and show real care and concern for the residents. The sign-in setup needs to be changed. They really need one notebook for family and friends to sign in on and another notebook for signing residents out of the facility. As of now this is all in one notebook and is confusing. Mail – all comes to one place and staff is handing it out. This needs improvement also! I have seen my mother’s mail not get to the correct location as requested from time to time. Each resident needs their own secure mail box. Overall it is working out just fine. She receives the care that she needs and is very content at this facility.
Sylvan Crossings in Westshire Village
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.