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The Enclave of Newell Creek

7900 Center Street, Mentor, OH 44060

For pricing & availability:
(866) 374-4058
8.2
Review score
44 reviews
Add review
8.2
Review score
44 reviews
  • 5 star
    55%
  • 4 star
    18%
  • 3 star
    11%
  • 2 star
    0%
  • 1 star
    16%
See all reviews
8.5
Review score
1533 reviews
32 facilities
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The Enclave of Newell Creek
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The Enclave of Newell Creek community exterior
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street view of The Enclave of Newell Creek

Anonymous

Child of resident/client

4.5 out of 5 stars

Would overall recommend

There is a $5 charge to get meals in room, $5 charge if residents need to be wheeled to meals. My mom said the cook no longer works there which is a shame the food was phenomenal. The do a lot of family gathering activities very well planned

Read all reviews

The Enclave of Newell Creek

Located just northeast of Cleveland on a campus with beautiful gardens and breathtaking oaks, The Enclave of Newell Creek is a senior living community designed for those looking for the simple life, along with discreet, round-the-clock professional support. In addition to independent and assisted living services, Enclave of Newell Creek offers Memory Care for individuals living with Alzheimer's or other forms of dementia.

Each day welcomes new opportunities for fitness, fun, creativity and connection. And because Enclave of Newell Creek takes care of the cooking, cleaning and home maintenance, residents have more time to pursue their passions and discover new ones.

Every day is a chance to make new memories. Residents can enjoy a conversation with neighbors over a chef-prepared breakfast. Meet up in the grand parlor for a piano sing-along. Or, if they're in the mood, they can even have an adventure with friends at Mentor Lagoons Nature Preserve and Marina.

Senior living options offered

  • Assisted Living
  • Memory Care

The Enclave of Newell Creek

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Enclave of Newell Creek

8.2 out of 10
Review Score44 reviewsWrite a review
Overall Experience
3.9
Cleanliness
3.9
Friendliness
4.1
Care Services
3.8
Staff
4.1
Meals & Dining
3.7
Activities
4.0
Value for Cost
3.8

A Place for Mom has scored The Enclave of Newell Creek with 8.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Enclave of Newell Creek has 44 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 44 reviews

Last Updated: 6/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Donna

Memory Care

Family/friend

June 16, 2025

5.0 out of 5 stars
Verified Review

CARING

They were very caring. My father in law was not even there 2 months before he passed. I would recommend to others.

janet m

Memory Care

Family/friend

January 18, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

awful place

posted a review on the actual website as well this place is no place for your loved ones the sad thing is after you signed to stay,. you. realize it. I visited a family friend in memory care; the care i have witnessed with my own eyes is unbearable. The nursing supervisor doesn't care much. I'm unsure how this place is up and running please look at other assisted living or memory care this place is no place for your loved one because of the amount of falls, the treatment, and cold food they sit in soiled briefs for hours, skin breakdowns is no way to live the nursing director is no help she acts like she cares, but I can ensure she has made this place worse from day one and the ED he don't care either never are they on these units interacting with us families nor do they care of the complaints an horrific things that go on here its awful and all they want is the money

Jd

Memory Care

Family/friend

January 17, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
3.0

Not recommended

Facility is not equipped to handle memory care needs of all patients. They kicked out family member just over 30 days and would not negotiate on 4,000 community fee deposit even though they performed evaluation on the resident before moving in. They kept all of it after only 30 plus days in facility. Unbelievable Additional funds above base rent were withdrawn from patient bank account with no explanation before it was taken out. Upper management very unprofessional in my opinion.

Anonymous

Memory Care

Family/friend

December 18, 2024

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Care Services
4.5
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Would overall recommend

There is a $5 charge to get meals in room, $5 charge if residents need to be wheeled to meals. My mom said the cook no longer works there which is a shame the food was phenomenal. The do a lot of family gathering activities very well planned

Nancy Z

Assisted Living

Family/friend

June 29, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Outstanding Community!

I am so grateful to have The Enclave community here in Lake County. I have had the opportunity to spend time with a close friend here for over two years, and have observed the skilled staff and professional environment consistently. The Enclave is warm and welcoming, with many cozy indoor and outdoor areas that invite social gatherings and activities. All of the Team members - Concierge, Nursing, Caregivers, Housekeeping, Dining, Maintenance, Life Enrichment - and the Directors, are very engaged with the Residents and are always visible throughout the Community. This past year I researched and toured 13 individual Assisted Living Communities in Lake County, as I was preparing to move my Mom from her home in Florida to be close to our Family in Ohio. Many appeared polished and professional, but none compared to The Enclave when I was talking with them about details and the needs I wanted to meet for my Mom. The Enclave Team Members truly have heart in addition to their knowledge and ski

Ann

Assisted Living

Family/friend

June 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

The meals are fair. They were better at the beginning. I think the kitchen staff changed. They could use a different chef. Food quality is fine. It's just the flavor of dishes can be lacking. Housekeeping is good during the week. Weekends can be tough. Hard to find and keep good help. The staff is great. Very caring. My father-in-law passed away [date removed]. The whole staff who knew him were in tears. The activity driver is pulling together a group to come to the funeral. Amazing to me that they were so invested in him. There's a new General Manager who has made big improvements. The wellness director also changed for the better. It seems more organized. The new activity director has an amazing memory for names/faces. He was there when Tom first moved in then left. He returned after all the recent management changes. He knows all the residents and their likes and dislikes. He's the best. At this point, I'd say it would be hard to beat what the Enclave offers. A few residents left to a new facility nearby. They came back. It's never going to be like being at home in your house, but it's a really nice place when you need extra help.

Anonymous

Assisted Living

Family/friend

May 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
5.0

Lovely staff and facility

The facility is very nice. They take pride in it, and it shows. There was a nice garden area we could take Mom to get her outside. The staff was friendly, and cared about the residents. As all places, they struggle to keep staff. The main caregivers were there during the week. The weekends were a little dicier, because they weren't there in a regular basis like the weekday staff. It still nice. Really liked the person who is responsible for the memory care unit.

Mary

Memory Care

Family/friend

August 18, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Best Community Around

We moved our mom to Enclave 3 years ago during the middle of Covid. It was such a hard decision to make and we were so worried that we did window visits every day because in the beginning we weren’t allowed in. We’ve seen the good and the bad and are grateful for all they have done and are doing for mom. She’s now in their memory care and the Director is wonderful. She has a lot of activities they do and they are working hard to find the right staff not just anybody. I’ve heard horror stories from a friend of mine who’s mom is in another facility and even though Enclave isn’t perfect it’s HOME. I can actually go out of town now to visit my grandkids and not worry about her.

Ann

Assisted Living

Family/friend

August 17, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

A great place for Dad

The staff at The Enclave of Newell Creek is wonderful. They are very caring and helpful. The activities coordinator is super responsive in Life Loop. Anyone working the front desk gets ahold of appropriate staff when we need something. The button works too, but my loved one won't use the button. Nurse [name removed] is very good at creating a customized plan for each resident. Helpful tip for new families: ask nurse [name removed] to walk through daily schedules for your loved one. That way you understand what to tell them regarding when care givers will be walking into the apartment to clean, grab laundry, change bed, etc. Also, schedule a follow up several months after move in to walk through changes you might want and go through personal observations to get a more customized care plan in place. Never feel like you're bothering the staff. They have a quick easy way to communicate with Life Loop. Nurse [name removed] is better with email. We would recommend the facility. The food could be better, but it is nice to have food available all day.

Anonymous

Assisted Living

Family/friend

July 6, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Overall nice place, but some improvement is needed.

We are struggling with some of the hygiene issues, and that they rotate staff such that it's a mixture of caregivers. They're extremely nice, but we feel like they don't hear us and what is needed for my mom. Doesn't always get her medication, teeth not brushed regularly, infrequent showers so her scalp is getting bad, etc. Nice place overall, and I'm sure part is staffing issues, but a little frustrated at this point. (Very hard on my dad.)

Maeve J

Assisted Living

Family/friend

March 20, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
2.0

Poorly run facility

We had Mom in both the assisted living and memory care at the Enclave. During that time we experienced a range of issues, from poor housekeeping to inconsistent care of my Mom. Garbage overflowing, trays of food left in her room for days, sheets not changed weekly, were just some of the issues we experienced. Mom was found more than once with feces on her clothing. Although we paid extra for more care for Mom, she was still found most days without her hearing aids on, and not wearing her call pendant. I believe the Enclave at Newell Creek suffers from understaffing and poorly trained management.

Anonymous P

Memory Care

Family/friend

March 7, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Terrible Experience

My mom lived in both Newell Creek's assisted living and memory care units. My family and I had problems from the start, ranging from overflowing trash, laundry not done and bedsheets not changed, to serious issues with my mom's personal care. These issues included her being left in clothing dirty with feces and urine for extended periods of time and employees incorrectly reporting her as having attended activities - even on the day before she died when she spent the day in bed in her room, with me at her side. Management and administration were unwilling/unable to fix the issues with my mom's care. Mgmt/admin were seemingly unwilling/unable to adequately supervise staff, and completely ignored my specific requests for care plans that addressed the care issues we were having. While some Newell Creek employees seemed to genuinely care about the residents, other Newell Creek employees were among the most uncaring and callous people I have ever met.

anonymous

Memory Care

Family/friend

March 6, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Staff
4.0
Meals & Dining
5.0

A comfortable place that was really good for him

At times you could tell they were understaffed just like many places right now, so the staffing was not always great but the staff were very friendly. Our loved one had previously been in a rehab facility and in comparison the value here is very good. The meals and dining service was very good for our loved one. We have already recommend this community to other families and we will continue to do so. We have just raved about this place.

anonymous

Memory Care

Family/friend

January 31, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

Would recommend, but be sure to visit and look into staffing levels before making a decision.

My mom was only there for a couple of months, and she went in on hospice care. So she didn't get to experience the activities and was on highest level of care there. When she would press her call button, we were frustrated that it took a long time for someone to respond. I know they've had a lack of staff - they're trying to hire more people and can't. I understand that a lot of places are currently experiencing that. The staff they did have were all good. They were friendly. They were just overworked and couldn't get to everywhere they needed to be. Also related to staffing, we had some concerns with cleanliness and noticed a smell in the memory care unit sometimes. I always thought the assisted living portion of the facility seemed really nice, and I wish that my mom could have experienced that. We were very happy with all the people we met at The Enclave, and when she received care, it was great. It was just often a long wait to get that care.

anonymous

Assisted Living

Family/friend

October 24, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Lovely community, just a few dining Issues.

Everyone has been very nice. The apartments are clean and pretty. A few issues with kitchen not being able to really accommodate my mom's celiac disease.

anonymous

Memory Care

Toured community

August 10, 2022

4.0 out of 5 stars
Verified Review

Tour experience

We had a nice tour experience with The Enclave of Newell Creek, but we just felt it did not fit our loved ones needs as well as another facility that we were looking into.

anonymous

Assisted Living

Toured community

June 27, 2022

5.0 out of 5 stars
Verified Review

Tour experience

We had a very good tour experience with The Enclave of Newell Creek, the facility was really nice.

anonymous

Assisted Living

Toured community

February 16, 2022

4.0 out of 5 stars
Verified Review

My tour review

This would have been my second choice for a community. It was a little more expensive and this pushed me away from it.

D. Mattson

Assisted Living

Family/friend

January 27, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellence extraordinaire= Enclave

This is a beautiful community and very elegant. The people are very friendly at this community and it is well taken care of. My loved one is very very happy at this community and she is thriving.

anonymous

Assisted Living

Toured community

January 27, 2022

4.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and it was nice but it felt more like a resort. This would be a really good place for families who loved ones are very social and like to be in an active community.

The Enclave of Newell Creek

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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