Donna
Memory CareFamily/friend
June 16, 2025
CARING
They were very caring. My father in law was not even there 2 months before he passed. I would recommend to others.
7900 Center Street, Mentor, OH 44060

Anonymous
Child of resident/client
Would overall recommend
There is a $5 charge to get meals in room, $5 charge if residents need to be wheeled to meals. My mom said the cook no longer works there which is a shame the food was phenomenal. The do a lot of family gathering activities very well planned
Read all reviewsThe Enclave of Newell Creek
The Enclave of Newell Creek
Total monthly costs depend on room type, select services, and the level of care needed
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Get a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored The Enclave of Newell Creek with 8.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Enclave of Newell Creek has 44 reviews with an average "overall experience" of 3.9 out of 5.
Donna
Memory CareFamily/friend
June 16, 2025
They were very caring. My father in law was not even there 2 months before he passed. I would recommend to others.
janet m
Memory CareFamily/friend
January 18, 2025
posted a review on the actual website as well this place is no place for your loved ones the sad thing is after you signed to stay,. you. realize it. I visited a family friend in memory care; the care i have witnessed with my own eyes is unbearable. The nursing supervisor doesn't care much. I'm unsure how this place is up and running please look at other assisted living or memory care this place is no place for your loved one because of the amount of falls, the treatment, and cold food they sit in soiled briefs for hours, skin breakdowns is no way to live the nursing director is no help she acts like she cares, but I can ensure she has made this place worse from day one and the ED he don't care either never are they on these units interacting with us families nor do they care of the complaints an horrific things that go on here its awful and all they want is the money
Jd
Memory CareFamily/friend
January 17, 2025
Facility is not equipped to handle memory care needs of all patients. They kicked out family member just over 30 days and would not negotiate on 4,000 community fee deposit even though they performed evaluation on the resident before moving in. They kept all of it after only 30 plus days in facility. Unbelievable Additional funds above base rent were withdrawn from patient bank account with no explanation before it was taken out. Upper management very unprofessional in my opinion.
Anonymous
Memory CareFamily/friend
December 18, 2024
There is a $5 charge to get meals in room, $5 charge if residents need to be wheeled to meals. My mom said the cook no longer works there which is a shame the food was phenomenal. The do a lot of family gathering activities very well planned
Nancy Z
Assisted LivingFamily/friend
June 29, 2024
I am so grateful to have The Enclave community here in Lake County. I have had the opportunity to spend time with a close friend here for over two years, and have observed the skilled staff and professional environment consistently. The Enclave is warm and welcoming, with many cozy indoor and outdoor areas that invite social gatherings and activities. All of the Team members - Concierge, Nursing, Caregivers, Housekeeping, Dining, Maintenance, Life Enrichment - and the Directors, are very engaged with the Residents and are always visible throughout the Community. This past year I researched and toured 13 individual Assisted Living Communities in Lake County, as I was preparing to move my Mom from her home in Florida to be close to our Family in Ohio. Many appeared polished and professional, but none compared to The Enclave when I was talking with them about details and the needs I wanted to meet for my Mom. The Enclave Team Members truly have heart in addition to their knowledge and ski
Ann
Assisted LivingFamily/friend
June 20, 2024
The meals are fair. They were better at the beginning. I think the kitchen staff changed. They could use a different chef. Food quality is fine. It's just the flavor of dishes can be lacking. Housekeeping is good during the week. Weekends can be tough. Hard to find and keep good help. The staff is great. Very caring. My father-in-law passed away [date removed]. The whole staff who knew him were in tears. The activity driver is pulling together a group to come to the funeral. Amazing to me that they were so invested in him. There's a new General Manager who has made big improvements. The wellness director also changed for the better. It seems more organized. The new activity director has an amazing memory for names/faces. He was there when Tom first moved in then left. He returned after all the recent management changes. He knows all the residents and their likes and dislikes. He's the best. At this point, I'd say it would be hard to beat what the Enclave offers. A few residents left to a new facility nearby. They came back. It's never going to be like being at home in your house, but it's a really nice place when you need extra help.
Anonymous
Assisted LivingFamily/friend
May 1, 2024
The facility is very nice. They take pride in it, and it shows. There was a nice garden area we could take Mom to get her outside. The staff was friendly, and cared about the residents. As all places, they struggle to keep staff. The main caregivers were there during the week. The weekends were a little dicier, because they weren't there in a regular basis like the weekday staff. It still nice. Really liked the person who is responsible for the memory care unit.
Mary
Memory CareFamily/friend
August 18, 2023
We moved our mom to Enclave 3 years ago during the middle of Covid. It was such a hard decision to make and we were so worried that we did window visits every day because in the beginning we weren’t allowed in. We’ve seen the good and the bad and are grateful for all they have done and are doing for mom. She’s now in their memory care and the Director is wonderful. She has a lot of activities they do and they are working hard to find the right staff not just anybody. I’ve heard horror stories from a friend of mine who’s mom is in another facility and even though Enclave isn’t perfect it’s HOME. I can actually go out of town now to visit my grandkids and not worry about her.
Ann
Assisted LivingFamily/friend
August 17, 2023
The staff at The Enclave of Newell Creek is wonderful. They are very caring and helpful. The activities coordinator is super responsive in Life Loop. Anyone working the front desk gets ahold of appropriate staff when we need something. The button works too, but my loved one won't use the button. Nurse [name removed] is very good at creating a customized plan for each resident. Helpful tip for new families: ask nurse [name removed] to walk through daily schedules for your loved one. That way you understand what to tell them regarding when care givers will be walking into the apartment to clean, grab laundry, change bed, etc. Also, schedule a follow up several months after move in to walk through changes you might want and go through personal observations to get a more customized care plan in place. Never feel like you're bothering the staff. They have a quick easy way to communicate with Life Loop. Nurse [name removed] is better with email. We would recommend the facility. The food could be better, but it is nice to have food available all day.
Anonymous
Assisted LivingFamily/friend
July 6, 2023
We are struggling with some of the hygiene issues, and that they rotate staff such that it's a mixture of caregivers. They're extremely nice, but we feel like they don't hear us and what is needed for my mom. Doesn't always get her medication, teeth not brushed regularly, infrequent showers so her scalp is getting bad, etc. Nice place overall, and I'm sure part is staffing issues, but a little frustrated at this point. (Very hard on my dad.)
Maeve J
Assisted LivingFamily/friend
March 20, 2023
We had Mom in both the assisted living and memory care at the Enclave. During that time we experienced a range of issues, from poor housekeeping to inconsistent care of my Mom. Garbage overflowing, trays of food left in her room for days, sheets not changed weekly, were just some of the issues we experienced. Mom was found more than once with feces on her clothing. Although we paid extra for more care for Mom, she was still found most days without her hearing aids on, and not wearing her call pendant. I believe the Enclave at Newell Creek suffers from understaffing and poorly trained management.
Anonymous P
Memory CareFamily/friend
March 7, 2023
My mom lived in both Newell Creek's assisted living and memory care units. My family and I had problems from the start, ranging from overflowing trash, laundry not done and bedsheets not changed, to serious issues with my mom's personal care. These issues included her being left in clothing dirty with feces and urine for extended periods of time and employees incorrectly reporting her as having attended activities - even on the day before she died when she spent the day in bed in her room, with me at her side. Management and administration were unwilling/unable to fix the issues with my mom's care. Mgmt/admin were seemingly unwilling/unable to adequately supervise staff, and completely ignored my specific requests for care plans that addressed the care issues we were having. While some Newell Creek employees seemed to genuinely care about the residents, other Newell Creek employees were among the most uncaring and callous people I have ever met.
anonymous
Memory CareFamily/friend
March 6, 2023
At times you could tell they were understaffed just like many places right now, so the staffing was not always great but the staff were very friendly. Our loved one had previously been in a rehab facility and in comparison the value here is very good. The meals and dining service was very good for our loved one. We have already recommend this community to other families and we will continue to do so. We have just raved about this place.
anonymous
Memory CareFamily/friend
January 31, 2023
My mom was only there for a couple of months, and she went in on hospice care. So she didn't get to experience the activities and was on highest level of care there. When she would press her call button, we were frustrated that it took a long time for someone to respond. I know they've had a lack of staff - they're trying to hire more people and can't. I understand that a lot of places are currently experiencing that. The staff they did have were all good. They were friendly. They were just overworked and couldn't get to everywhere they needed to be. Also related to staffing, we had some concerns with cleanliness and noticed a smell in the memory care unit sometimes. I always thought the assisted living portion of the facility seemed really nice, and I wish that my mom could have experienced that. We were very happy with all the people we met at The Enclave, and when she received care, it was great. It was just often a long wait to get that care.
anonymous
Assisted LivingFamily/friend
October 24, 2022
Everyone has been very nice. The apartments are clean and pretty. A few issues with kitchen not being able to really accommodate my mom's celiac disease.
anonymous
Memory CareToured community
August 10, 2022
We had a nice tour experience with The Enclave of Newell Creek, but we just felt it did not fit our loved ones needs as well as another facility that we were looking into.
anonymous
Assisted LivingToured community
June 27, 2022
We had a very good tour experience with The Enclave of Newell Creek, the facility was really nice.
anonymous
Assisted LivingToured community
February 16, 2022
This would have been my second choice for a community. It was a little more expensive and this pushed me away from it.
D. Mattson
Assisted LivingFamily/friend
January 27, 2022
This is a beautiful community and very elegant. The people are very friendly at this community and it is well taken care of. My loved one is very very happy at this community and she is thriving.
anonymous
Assisted LivingToured community
January 27, 2022
Our family had an in person tour and it was nice but it felt more like a resort. This would be a really good place for families who loved ones are very social and like to be in an active community.
The Enclave of Newell Creek
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.