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The Gardens at Town Square

933 111th Avenue Northeast, Bellevue, WA 98004

For more information about senior living options:
(866) 374-4058
9.2
Review score
26 reviews
Add review
9.2
Review score
26 reviews
  • 5 star
    69%
  • 4 star
    15%
  • 3 star
    12%
  • 2 star
    0%
  • 1 star
    4%
See all reviews
8.3
Review score
188 reviews
8 facilities
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The Gardens at Town Square
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The Gardens at Town Square
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street view of The Gardens at Town Square

Marc M

Child of resident/client

5.0 out of 5 stars

Highly recommended

The Gardens has been a wonderful experience all the way around & if we were doing it all over again, we would do everything exactly the same. There may be options that cost less but I believe we are getting what we pay for with high-end value in all respects.

Read all reviews

The Gardens at Town Square

The Gardens offers assisted living and independent living services in an active community setting. Located in the heart of downtown Bellevue, Washington, The Gardens is just steps from some of the region's finest shopping, restaurants, and art galleries.

There are 167 apartments, ranging from spacious studios to expansive penthouse suites. In addition to independent living and assisted living, The Gardens' integrated campus offers secured memory care residences for seniors with dementia, Alzheimer's, or other cognitive impairments. The memory care community features 26 private studio apartments, enabling residents to maintain their independence and privacy.

This community offers a maintenance-free lifestyle for residents to enjoy.  The services and amenities include a full-service restaurant with a chef, an on-site wellness center, weekly housekeeping, and scheduled transportation. Plus, residents can choose from nearly 200 life enrichment activities. This community also offers a Wellness and Active Aging program, which was developed in collaboration with the University of Washington School of Nursing to provide an innovative approach to senior living.

Era Living is a respected and recognized leader in retirement living throughout Puget Sound. Since 1987, Era Living has been dedicated to providing exceptional health care services and enriching activities in their communities.

State licensing information

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Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

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Reviews

for The Gardens at Town Square

9.2 out of 10
Review Score26 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.7
Friendliness
4.5
Care Services
4.1
Staff
4.2
Meals & Dining
4.4
Activities
4.6
Value for Cost
4.3

A Place for Mom has scored The Gardens at Town Square with 9.2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Gardens at Town Square has 26 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 26 reviews

Last Updated: 11/13/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marc M

Assisted Living

Family/friend

November 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommended

The Gardens has been a wonderful experience all the way around & if we were doing it all over again, we would do everything exactly the same. There may be options that cost less but I believe we are getting what we pay for with high-end value in all respects.

Anonymous

Assisted Living

Family/friend

November 11, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly elegance

Solid 5's, all across the board. My Mother has such a good life with plenty of pals and meaningful activities at The Gardens at Town Square. We couldn't be happier. The location is ideal for us. Bellevue is safe, beautiful and walkable. The Gardens are in the center of the Bellevue universe!

Anonymous

Memory Care

Family/friend

January 18, 2024

5.0 out of 5 stars
Verified Review

Pleased with the care

I was pleased with the care that my loved one received at The Gardens at Town Square. The staff were attentive, kind and caring. I think the ratio of caregivers to number of residents is really good.

Anonymous

Assisted Living

Family/friend

December 21, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for The Gardens at Town Square

My mom has happily established herself in the community, and it's a delight to see her thriving with new friends and activities. The staff and care are top of the line. The facility is immaculate, well run and so classy.I want to thank your organization as well, your help was absolutely invaluable to our family in a terribly hard time.

Anonymous

Assisted Living

Family/friend

June 23, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Staff
2.0
Meals & Dining
5.0

Review for The Gardens at Town Square

The Gardens would work for people who want just an apartment building. The rooms are bright and well laid out, very clean hallways and public areas. I have to say after looking at so many places this was the best choice for my loved one.

Anonymous

Independent Living

Family/friend

May 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Caring staff make The Gardens a special place.

The staff is the best - they are caring, respectful, compassionate, and very helpful. They really make The Garden's a special place. It's a very well-run facility.

Katherine K

Assisted Living

Family/friend

February 8, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Dad early February

I appreciate the responsiveness and caring from the staff. The desk manager is amazing in her familiarity with all the resident’s circumstances. I encountered some of the caregivers in the hall and they reaffirmed the treatments and care I understand my father is receiving.

Kim B

Memory Care

Family/friend

December 14, 2022

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Memory care

If your loved one needs memory care- do not bring them here. They will not give them the care they deserve. Not sure if just short of staff - but if they call themselves memory care providers, they should stand up to that need! Especially for the cost! My dad was starving because they would bring food and just leave and not assist him, if he wanted to stay in his room, he was left alone for hours!

Mark M

Assisted Living

Family/friend

November 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great overall experience

Everyone is very friendly and always willing to help out. And I feel like that culture also trickles down to the residents. I would definitely recommend The Gardens at Town Square to others.

Anonymous

Memory Care

Toured community

October 13, 2021

3.0 out of 5 stars
Verified Review

My Review of The Gardens at Town Square

Good community, not memory care only.

L. Stulz

Independent Living

Toured community

September 29, 2021

5.0 out of 5 stars
Verified Review

Our tour experience

Our family was able to have an in person tour and we really did like this facility. It is in a great location, and everyone we met with was nice, gracious and did a good job showing us around.

anonymous

Assisted Living

Toured community

August 2, 2021

4.0 out of 5 stars
Verified Review

My review of The Gardens at Town Square (Era Living)

Our family had an in person tour and it was a good experience the ladies who showed us around and spoke with our loved one were very lovely. However this community did not have the aging in place that we were looking for.

anonymous

Independent Living

Family/friend

March 22, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

This was an excellent choice

They had an excellent response time during the pandemic with keeping everyone informed. The activities were limited, but they tried their best to make up for the limitation and for all the amenities that were originally offered before the pandemic. The food had to be delivered to their rooms because the residents have limited access to the dining facility this past year.

Anonymous

Memory Care

Toured community

July 30, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

[Name removed], the head chef conducted our tour and she was amazing. Answered all my mom's questions and even ate lunch with us. Food was delicious. My mom wanted a place where she could walk outside without being in the heart of the city.

Anonymous

Memory Care

Toured community

December 22, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Beautiful, big rooms with lots of light

I toured this facility when looking for a place for my Mom. The facility is brand new so it’s very bright and shiny. Everything’s new and looks super fancy. The marketing person that showed us around was very professional and seemed to know a lot about what the facility had to offer. The rooms looked beautiful and were big enough to feel comfortable and very bright. The rest of the facility had lots of windows to let light in and was very clean.

Anonymous

Memory Care

Toured community

May 3, 2017

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Super nice place, a great fit other than it is not a walkable neighborhood. Would be a good place when [Removed] is a little older. She still wants to lead an active lifestyle.

Anonymous

Memory Care

Family/friend

April 27, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A wonderful place to live!

My loved one's experience at The Gardens is going great! The facility is clean and the staff is friendly. This is a wonderful place for my loved one to live!

Anonymous

Memory Care

Toured community

April 21, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

One of our top choices!!

This was one of our top choices of different communities that we had looked at for my loved one. They had a lot of great amenities available to all of there residents and a wonderful dinning experience. The staff was also very polite during our visit and made sure not to make us feel too pressured. There was just not enough memory care help that she would have needed in this facility.

Anonymous

Memory Care

Resident/client

March 20, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Very good food!

The Gardens at Town Square has been a good fit for my husband and I. There have been a couple of things that we are not satisfied with like the counter space and the older appliances. I think when they built the place they had in mind that everyone would have their meals in the dining area. Other than that, things have been going well.

Loving daughter

Memory Care

Family/friend

February 8, 2017

2.5 out of 5 stars
Cleanliness
5.0
Friendliness
3.5
Value for Cost
1.5
Care Services
1.5
Activities
4.0

Do your homework, be prepared!

My review is for Memory Care. After living at the Gardens independently, our mom was very suddenly moved to memory care. We were unprepared for other options at the time, so our advice is BE PREPARED. DO YOUR HOMEWORK. After two years, it was delicately suggested that mom would probably be happier elsewhere. Why? Her advanced dementia was causing problems in the dementia area. That is my biggest gripe. Staff is ill prepared to deal with advanced dementia patients unless they are drugged and compliant. Due to our moms religious views, we used only the lowest level of drugs. We actually got a phone call asking us to come over because mom was yelling and had soiled herself. At almost 6K a month, they damn well had better be trained how to handle this, but they weren't. And no, we did not go over. Care is limited to what the patient will allow. So, inch long toenails, no shower for over a week (we actually showered her when we'd visit), lost weight because she did not want to get out of bed, UTIs because she was not toileted frequently enough. The care is a la carte and believe me, it adds up FAST! The staff means well, but there's a high turnover and residents don't have a chance to get used to anyone. The manager position changed three times in two years. The topper for us was while waiting for furniture movers in the lobby, I ran into the manager and went to say hello. She did not ask about mom, so I told her that she was doing very well in her new place. The woman did not even know mom had moved. TWO DAYS LATER!!! Like I said, do your homework.

The Gardens at Town Square

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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