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The Hearth on James

830 James St, Syracuse, NY 13203

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(866) 374-4058
8.9
Review score
22 reviews
Add review
8.9
Review score
22 reviews
  • 5 star
    63%
  • 4 star
    27%
  • 3 star
    5%
  • 2 star
    0%
  • 1 star
    5%
See all reviews
8.4
Review score
441 reviews
18 facilities
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The Hearth on James
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The Hearth on James
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Julie

Child of resident/client

5.0 out of 5 stars

Our Experience

At The Hearth on James, the staff is their biggest asset. They got to know my parents well, as well as family coming to visit. Both of my parents have had hospitalizations since being there and the nurses were right on it, informing family and meeting our needs. Financially, it is a great value for the room size and the activities offered, compared to a few other places that I looked at. It is a safe and secure building and my parents love the food and meal choices! I rated the cleanliness a little lower due to some painting needs and the outdoor area needing to be kept up better.

Read all reviews

The Hearth on James

Whether you’re considering independent living or assisted living, you’ll enjoy the cozy atmosphere at The Hearth on James. This pet-friendly community has plenty of homey touches, including an intimate reading nook, a veterans wall to honor those who have served our country, and a welcoming lounge perfect for a fireside chat with a neighbor or friend.

From its location in Syracuse, New York, The Hearth on James offers access to plenty of local attractions. Nearby, you can test your wits at the Museum of Intrigue escape room. If you enjoy the outdoors, you can visit the Dr. E.M. Mills Rose Garden, maintained by the Syracuse Rose Society. You can even volunteer to maintain these beautiful blooms if you wish!

Community Amenities and Services

This community provides a variety of activities to keep you physically and mentally active. Offerings include trivia, intellectual conversations, chair yoga, and dancing. You may also want to watch a favorite film in the movie theater, or head to the activities room for a game with a neighbor.

You’ll enjoy restaurant-style meals in the spacious dining room. This community also provides transportation for appointments and outings, and has a convenient on-site beauty parlor and barber shop. Your apartment will...

Senior living options offered

  • Assisted Living
  • Independent Living

The Hearth on James

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Hearth on James

8.9 out of 10
Review Score22 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.4
Friendliness
4.5
Care Services
4.4
Staff
4.3
Meals & Dining
4.3
Activities
4.4
Value for Cost
4.5

A Place for Mom has scored The Hearth on James with 8.9 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Hearth on James has 22 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 22 reviews

Last Updated: 5/15/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Julie

Assisted Living

Family/friend

May 15, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our Experience

At The Hearth on James, the staff is their biggest asset. They got to know my parents well, as well as family coming to visit. Both of my parents have had hospitalizations since being there and the nurses were right on it, informing family and meeting our needs. Financially, it is a great value for the room size and the activities offered, compared to a few other places that I looked at. It is a safe and secure building and my parents love the food and meal choices! I rated the cleanliness a little lower due to some painting needs and the outdoor area needing to be kept up better.

Anonymous

Assisted Living

Family/friend

April 26, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Staff
4.0
Meals & Dining
5.0

would recommend

Our loved one who is a resident at The Hearth on James likes it and based on the experience so far, we would recommend this community to other families.

Diane

Assisted Living

Family/friend

March 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

I enthusiastically recommend The Hearth on James! When I first walked in the door for my tour, I was greeted by [name removed] at the desk, Christmas Carol's and engaged residents in the parlor for morning exercises. I felt welcome immediately! I knew the smaller setting and friendly, active residents and staff, offered the very sense of community that my uncle would enjoy. This would be his new home after leaving NJ to be closer to our family in Central NY. Since he moved in, he has had great care, met other residents and joined in the activities. Staff has been helpful getting him involved and meeting others. The nursing staff has contacted me a couple of times with concerns that we were able to solve together...communication both ways is terrific. My uncle loves the food and I don't have to worry that he's not eating balanced and with good nutrition.

C.D.

Assisted Living

Family/friend

February 1, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Exceeds Expectations

They are fabulous! We are very happy with The Hearth on James!! It exceeded my expectations. The communication from staff is what makes all the difference.

Anonymous

Assisted Living

Toured community

September 6, 2022

4.0 out of 5 stars
Verified Review

Review for The Hearth on James

It was nice but did not seem to be a safe space for my loved one. I had security concerns.

Anonymous

Assisted Living

Family/friend

August 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Very kind and compassionate care

They are easy to work with, they were kind. They helped us through some difficult choices. My mom didn't end up staying there very long, but they were always willing to assist. They were constantly giving feedback. Overall, a very good group of people.

Anonymous

Assisted Living

Family/friend

May 23, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Visit More Than One

I would recommend you look at a lot of different communities and not to make a decision right off the bat. I believe they have promised more than they have delivered to my loved one. They are going through an enormous amount of staff turnover. The reviews from 2016 and 2017 were wonderful about this community. The community is in the city and there is a lot of city noise. The building is lovely, and they keep up the landscaping. They really do the best they can. The highest nurse level they have is LPN, there are no RNs on the assisted living side. They are kind to the residents and families.

anonymous

Independent Living

Toured community

June 28, 2021

5.0 out of 5 stars
Verified Review

Tour of The Hearth

We toured The Hearth on James and loved this facility. The only reason we did not choose it was because of the location, it is in the city and my mom wanders.

Anonymous

Independent Living

Family/friend

November 11, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0

My brothers experience with this community

The cleanliness of the community was very good, and we thought it was a very nice and safe community. The residents seemed very friendly and we didn't see anybody that was really sick or loud or disturbing to others. We would recommend this community. Our loved one did fall a couple and unfortunately had to be transferred to a new community.

Anonymous

Independent Living

Family/friend

September 28, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0

Overall good community

During COVID we have to commend the staff members for being conscientiousness and follow protocol, however we do have two issues that we aren't happy with. The first one, is they are providing outside visits, but we sit at a table in the parking lot with no sun protection. Even if its cold, hot, or raining we have to sit outside on those tables. There is no plan on having the visits indoors with the weather changing. The other thing is, they send our weekly newsletters to the families stating everyone is still COVID free, but with those newsletters they are trying to sell us their cleaning services which is frustrating. However, besides these two things the community is great, its kept very clean and the staff is very professional. The staff is very friendly, and go out of there way to help us out. We did have an interaction with the front desk lady when we came to visit and she was quite snippy with us, but we do feel that our in-laws are at a safe place. They do complain about the food, they say it is not good at all. They are on the second dinner shift where by that point the tend to run out of a lot of items. During Lent they were very excited to eat the fish on Friday's but by the time it was their turn to be served the fish was already gone.

Pattye Hubbard

Independent Living

Family/friend

November 12, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Welcomed!!!

Wonderful. I feel very welcomed by staff and residents.

Anonymous

Independent Living

November 14, 2018

0.5 out of 5 stars
Verified Review
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Let the buyer beware

My husband wasn't at The Hearth on James. He was scheduled to go to Keepsake Village from a hospital setting. They took a $500 processing fee, a security deposit, and the first month's rent. Meanwhile, my husband needed a catheter so they could not accept him as a resident. He never set foot in Keepsake Village yet they kept over a month's worth of rent because the room was reserved for him. They should have given the room to the next one on the waiting list because they knew he wasn't moving in. I lost thousands of dollars & my husband died shortly thereafter.

Charles

Independent Living

Family/friend

August 22, 2018

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Hearth on James

The community is convenient and clean and has everything my loved one needs.

Fred & Ann

Independent Living

Resident/client

August 22, 2018

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Hearth on James

A pleasant setting - friendly employees

Max

Independent Living

Resident/client

August 22, 2018

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Hearth on James

Happy with my space, everyone is nice, like the menus for meals. We have a lot going on, activities, and the exercise room are great and my family loves to visit.

Anonymous

Independent Living

Resident/client

August 22, 2018

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Hearth on James

Very nice, been here 8 years. Husband was 5 in Keepsake. I like the food. Staff treats me well. I would say my friendships I have made here are great.

Violet

Independent Living

Resident/client

August 22, 2018

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Hearth on James

It's great

Anonymous

Independent Living

Toured community

April 17, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This is a medium sized retirement, independent living facility, with lots of personal attention, beautiful furnishings and lovely staff. The food at lunch was terrific!! The activities offered are varied and fun. The local ownership is a plus for assuring quality. I will consider it when I decide to move out of my home. Very nice floor plans.

Maureen E Hewitt

Independent Living

Resident/client

June 27, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I was very nervous when I first arrived here.That didn't remain very long.I never felt more at home by both staff and residents.I felt so comfortable that i ran for president of the resident council won.Surprise! Surprise!

Martha

Independent Living

Resident/client

June 21, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Feels right at home,people are great,Food is wonderful.

The Hearth on James

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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