Stan K
Memory CareFamily/friend
September 16, 2025
a good place for a loved one
The staff are very good with the residents, it's very clean, and they offer a variety of activities for those who wish to participate.
220 S Pantops Dr, Charlottesville, VA 22911

Please enter a valid name.
Please enter a valid email address.
Please enter a valid 10-digit phone number.
By clicking “Submit”, you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Assisted Living
Memory Care

220 S Pantops Dr, Charlottesville, VA 22911

2600 Barracks Road, Charlottesville, VA 22901

491 Crestwood Drive, Charlottesville, VA 22903

250 Nichols Ct, Charlottesville, VA 22901
Active promotion
No
Active promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
for The Heritage Inn
A Place for Mom has scored The Heritage Inn with 9 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Heritage Inn has 21 reviews with an average "overall experience" of 4 out of 5.
Stan K
Memory CareFamily/friend
September 16, 2025
The staff are very good with the residents, it's very clean, and they offer a variety of activities for those who wish to participate.
Philip David Dowell
Memory CareFamily/friend
August 12, 2025
You have been very helpful. Services at Heritage Inn has been great. Room for my father is big like home. Room is decorated nicely and clean. Staff is very helpful making my father comfortable, happy and making sure visitors are happy.
Anonymous
Assisted LivingFamily/friend
April 4, 2025
I think all places are short staffed, so I can't knock them for that. Wish they had a shuttle service available and a hairdresser who comes once a week like Commonwealth did where they used to be.
Anonymous
Memory CareFamily/friend
December 3, 2024
The Heritage Inn is very efficient with their entry to the facility. They have friendly personnel.
Billie Dutram
Memory CareFamily/friend
May 31, 2023
From the second we stepped out of our vehicles until we left The Heritage Inn after a tour conducted by a tour leader Dad and us 4 children knew this was the right place for our mother. Mom entered The Heritage Inn in [date removed] and just passed away on [date removed] following our Dad's passing in September. There are not enough good words to describe the above and beyond care our mother was given. From Nursing staff, office, physician attendance, dining room staff, activities, maintenance, housekeeping, laundry and outstanding front desk reception and night staff where everyone was always smiling it goes without saying we could not have felt more comfortable knowing Mom was in excellent care. Being a resident who was dealing with memory loss we know there were days Mom was a definite contest, but everyone always were the best. My family and I want to express our thanks and appreciation to The Heritage Inn for all the special angels who cared for our mother.
Anonymous
Memory CareFamily/friend
March 19, 2020
Beware of “BAIT AND SWITCH” at this facility. You move your loved one To the “nicer” of the two facilities there at The Heritage Inn, but at any time the management can tell your loved one needs to be moved to the locked dementia unit “Daybreak”. This happened to my family member after being there about a week although he seemed to be adjusting nicely to his new surroundings. We were given no choice! And it’s a completely different atmosphere - NO comparison with the main facility and I never would have moved him to The Heritage Inn if I had any inclination that he would have to move over to Daybreak. Be sure to check out both facilities before moving your loved one to The Heritage Inn because I have since learned that this has happened to many of the residents that are now in the Daybreak LOCKED facility.
Anonymous
Memory CareToured community
December 15, 2018
The Heritage Inn has warm and caring staff. They pride themselves in giving excellent care. Residents are clean, well fed and happy. The environment is warm and loving. There is a great indoor living space and several different outside spaces for activities. I’ll continue to have my loved one living there.
Anonymous
Memory CareFamily/friend
September 23, 2016
My loved one is doing well here at this community. From what I've heard she is doing well. They are taking good care of her and her needs. The community looked nice and well maintained. They have a good staff, they have been good to work with. So far everything is working out well. It is a nice community with kind people.
Anonymous
Memory CareFamily/friend
March 28, 2016
The Heritage is an older place, it was noisey, the rooms are nice and large but they didn't offer private rooms at the time and it was hard for family to visit in a small shared room. Other family members who visited her Mom didn't like the place. My Mom was only there for 5 days.
Anonymous
Memory CareFamily/friend
October 19, 2015
We're very pleased with how things have turned out at The Heritage Inn! The caretakers here are very friendly, and they've done a great job looking out for my loved one. The facility itself is nice and clean, and they have a lot to provide for their residents. I would recommend them to other families!
Anonymous
Memory CareFamily/friend
July 9, 2015
My father was in the memory care wing at The Heritage Inn. Facility was clean and staff were great. They are very accommodating and willing to work with you to meet your requests. Facility is slightly older and doesn't have the frills of other places, but the care your loved one receives is more important. The facility is very open and residents can move about freely and feel comfortable. However if your parent is not comfortable with "wanderers" in their room that may be a concern. Staff does help in these situations and keep everyone corralled for activities throughout the day. Great place if you need dimentia/Alzheimer's care!
Anonymous
Memory CareFamily/friend
May 12, 2015
They do a wonderful job at The Heritage Inn, we're very happy with them! They're a very family oriented community, they keep me up to date on the status of my loved one and they are always happy to answer any questions we have about the care he is receiving. I feel like they are as good to my Mom and I as they are to my Dad, who lives here! He's had somewhat of a hard time settling in, but they've been very accommodating and worked hard to help him feel at home.
Kacey Troyer
Memory CareIndustry reviewer
January 16, 2015
The Heritage Inn is full of caring compassionate and responsible staff I always have a sense that in someone's home based on the amount of love in the building. The smiles, smells, design and decor are inviting and comfortable. I would recommend it to anyone who wants to avoid the big company institutional type communities.
BJ
Memory CareFamily/friend
August 5, 2014
Overall they've done a great job at Heritage Inn. All of the aides and caregivers who work with Mom are very friendly, and you can tell by the way that she responds to them that they work well together. I guess my only complaint is that there can be a lot of standing around waiting to be let in or out of the locked memory care area when we visit.
Loved One
Memory CareFamily/friend
May 19, 2014
I found Heritage Inn to be most welcoming during my initial search. They were pleasant, and Danielle really went out of her way to make me feel welcome during the tour. Kelly the operations director worked with me to make sure we could get our loved one in. She helped work through some legal issues other communities might have turned us away for. They always seem to have activities going for the people, and the food is fantastic.
Cora Schenberg
Memory CareFamily/friend
March 22, 2014
Mom's just been at Heritage for a week, but she's off to a great start. She's an Alzheimer's patient and not the easiest to deal with, but the staff are warm, friendly, and patient. They'll help her look for her shoes or whatever she thinks is lost or stolen. They puree her food and then puree it again when she says it's too lumpy. When she forgets she's eaten and asks for food between meals, they find her something she likes and serve it to her with smiles. They tell me she's a sweet lady, and they mean it. They know how to find the good in people and to treat them with kindness and affection. We were glad to see they discontinued the Halidol Mom was given at another facility, agreeing that she no longer needed it. Also, when we suspected Mom had a UTI, the nurses tested her right away, and when the test came back positive, got her started on the antibiotics she needed. This was a great relief. The only wrinkle we've come across is that relatives often call and cannot get through to Mom. The phone in the Daybreak unit will ring continuously, sometimes 25 times, with no one picking up. That said, this is likely because the staff are busy with the patients, rather than the phone. We're hoping they iron out that wrinkle, but believe Heritage has its priorities straight, in taking care of the patients first.
Kathryn
Memory CareFamily/friend
October 20, 2013
My grandmother was left to dehydrate and starve. She was treated brutishly and without regard to her sensibilities. The level of care she was to receive was misrepresented by the marketing staff.
A Place For Mom Customer
Memory CareToured community
October 10, 2013
Too many add on charges. Outside area is very small. Nice and clean. Shower in the room.
A Place For Mom Customer
Memory CareToured community
September 29, 2013
We did not care for this facility. The Memory Care unit lacked interest and was a bit depressing. The outdoor space was awful.
SCA
Memory CareFamily/friend
August 1, 2013
I cannot say enough good things about The Heritage Inn. My mother previously had lived at two other Charlottesville assisted living facilities--they do not even compare. I will admit that at first glance, it isn't as fancy as some, but if that is the only reason someone goes elsewhere, they have made a huge mistake. The entire staff is so involved with each person that lives at the Heritage Inn. The staff and residents are like family. The care is way beyond anything that we paid extra for at the other two facilities. They have gone out of their way to help her adjust and be involved in activities. My mother is very happy at The Heritage Inn.
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Virginia regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Virginia regulations for Assisted Living.
The Heritage Inn offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored The Heritage Inn 8.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (434) 977-0002 to reach a resident at The Heritage Inn.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
Back to top