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The Laurels and The Haven in Highland Creek

6101 Clarke Creek Pkwy, Charlotte, NC 28269

For pricing & availability:
(866) 374-4058
8.3
Review score
52 reviews
Add review
8.3
Review score
52 reviews
  • 5 star
    31%
  • 4 star
    32%
  • 3 star
    17%
  • 2 star
    12%
  • 1 star
    8%
See all reviews
9.2
Review score
5169 reviews
142 facilities
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The Laurels and The Haven in Highland Creek
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The Laurels and The Haven in Highland Creek
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Stacey B

Child of resident/client

5.0 out of 5 stars

Love the Laurels!

To say putting your parents in assisted-living is a difficult decision is putting it mildly. From the minute I we walked into The Laurels, it felt like home. My mind was instantly put at ease when we sat down with [name removed] and went through our options. Not only was she patient and kind, but [name removed] was positive and energetic about the Laurels lifestyle. She took us on a tour which ultimately sealed the deal for us. My mom and dad are loving their “new normal” at the Laurels. Thank you to [name removed] and the staff for making them feel so special every day. I’m truly the most grateful daughter ever.

Read all reviews

The Laurels and The Haven in Highland Creek

Feel a sense of security and belonging at The Laurels and The Haven in Highland Creek — a community offering a continuum of care, including custom-tailored assisted living, respite care, and outpatient rehabilitation services. For those with memory loss, this community offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia program. In addition to individualized assisted living and memory care, dedicated team members also offer convenient housekeeping services, which enable seniors to focus on their favorite hobbies and pastimes. Exercise classes as well as daily recreational and social activities are also available to help residents increase their mobility and cognitive stimulation.

This charming community is nestled in a quiet suburban neighborhood. Here, residents can enjoy restaurant-style dining prepared by a talented chef and socialize with their friends and family in the quaint common areas, complete with cozy furnishings and plenty of natural light. Seniors can choose from a variety of private and semi-private apartment homes, all of which can be decorated with their own personal items.

Fill every day with joyful memories, entertaining activities, and friendly fellowship — at The Laurels and The Haven in Highland Creek.

State Classification

The Laurels in Highland Creek is an adult care home, which in the state...

Senior living options offered

  • Assisted Living
  • Memory Care

The Laurels and The Haven in Highland Creek

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Laurels and The Haven in Highland Creek

8.3 out of 10
Review Score52 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.9
Friendliness
4.2
Care Services
3.8
Staff
3.7
Meals & Dining
3.9
Activities
3.9
Value for Cost
3.7

A Place for Mom has scored The Laurels and The Haven in Highland Creek with 8.3 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, The Laurels and The Haven in Highland Creek has 52 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 52 reviews

Last Updated: 10/1/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Wendy

Assisted Living

Family/friend

October 1, 2025

1.0 out of 5 stars
Verified Review

The Laurels and The Haven in Highland Creek

Our parents out of The Laurels at Highland Creek because it was horrible.

Anonymous

Assisted Living

Family/friend

September 30, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

The Laurels and The Haven in Highland Creek

What the community could improve on would be the attentiveness of staff and regular contact with family.

SP

Assisted Living

Family/friend

September 29, 2025

3.0 out of 5 stars
Verified Review

Very Dissatisfied

They have had many problems. Difficult workers, lack of care etc. Since the state came in I believe they have tried to change bit still ongoing problems. The memory unit is very small without much freedom or care. Our time there was very unsatisfactory from staff, food on down. I hope that good changes are coming for the residents in both units.

Stacey B

Assisted Living

Family/friend

August 24, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Love the Laurels!

To say putting your parents in assisted-living is a difficult decision is putting it mildly. From the minute I we walked into The Laurels, it felt like home. My mind was instantly put at ease when we sat down with [name removed] and went through our options. Not only was she patient and kind, but [name removed] was positive and energetic about the Laurels lifestyle. She took us on a tour which ultimately sealed the deal for us. My mom and dad are loving their “new normal” at the Laurels. Thank you to [name removed] and the staff for making them feel so special every day. I’m truly the most grateful daughter ever.

Charlotte S

Assisted Living

Resident/client

August 19, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Happy resident that found her forever home

I moved to The Laurels four years ago from Washington, DC to be closer to my daughter. One of my favorite things is the three provided meals per day. We have a chef and she does a great job providing quality/nutritious food. We always have games and interactive activities to increase your brain activity. You will never be bored! Everyone here is kind and goes out of their way to make you feel comfortable.

Ann M

Memory Care

Resident/client

July 27, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
3.0

Don't Recommend !! Much Better Going Somewhere Else.

Though the actual facility is lovely, the place has a terribly toxic environment. The employees hate the administration. They are understaffed and just cited by the State in a recent review. Employees are tired. Money is their primary motive, not care of residents. My husband's room was always filthy. I felt I had to go every day just to be sure he was ok. The administration will not answer questions or respond at all. Caregivers mean well but your loved one will not get even basic care at this place. Very disappointing. I moved my husband and cannot recommend this place at all.

Anonymous

Memory Care

Family/friend

June 16, 2025

1.0 out of 5 stars
Verified Review

Review for The Laurels and The Haven in Highland Creek

They are understaffed. My mother has not been treated well. There a few caregivers that are wonderful. But that's it. They currently are not allowed to bring in new residents.

Donna

Memory Care

Family/friend

April 24, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
2.0
Meals & Dining
4.0

Pros and cons

The day-to-day staff at both facilities are great, very helpful and caring. The Laurels facility is beautiful, well maintained, and inviting. The Haven is in desperate need of more regular staffing (nurses, CNAs, etc) so each neighborhood can be fully staffed. Right now, they pull other staff (I.e.) activities staff, to fill holes. Or bring over staff from the Laurels (who are not trained to be with memory care patients) to fill empty spots.

Anonymous

Memory Care

Family/friend

April 7, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
2.0
Meals & Dining
3.0

Review for The Laurels and The Haven in Highland Creek

The caregivers are fantastic, however management dismisses complaints about low staffing levels. Due to staff being overworked, the turnover rate is very high.

Anonymous

Assisted Living

Family/friend

March 26, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

The Laurels and The Haven in Highland Creek review

There were some issues at first - staff turnover and pharmacy they were using - but they have a new executive director and she has really turned things around.

Lisa F

Assisted Living

Family/friend

March 20, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Overall would recommend

The Laurels has been great! The people are all very caring and family oriented. She has an alcove for her bed so it's perfect. They have a lot going on and more planned as the weather warms up.

Anonymous

Assisted Living

Family/friend

February 18, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Our experience

We chose to find other accommodations due to safety concerns at The Laurels and The Haven in Highland Creek.

Susan E

Memory Care

Family/friend

January 10, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

It’s not perfect, but it’s working

Our loved one is being cared for better than we could manage. We do have some issues with The Haven. She suffered a fall between breakfast and lunch and it was not discovered until lunch was brought to her. She ended up going to the hospital and needed four stitches above her eye. Could have been worse. There are no fall detection cameras in the rooms, so a fall may go unnoticed for a period of time. We don’t know what she’s involved in on a daily basis. They do have an open door policy and the ability to email them at any time for information. But we have to ask for it. However, our loved one is suffering from ideations where she thinks people are out to harm her and they seem to be managing that for us very well. We were told we could install our own security camera to watch our loved one, but we were unable to connect to the facility’s WiFi successfully, and no one seems to be able to help us with this issue. Generally, we are satisfied, but some improvements might be in order.

Gregory

Memory Care

Family/friend

October 3, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Resident focused home

Good programs and supporting staff focused on residents quality of life. They try to meet the residents where they are in their dementia journey. Some turnover in senior staff and administration makes communication slow at times. However complete attention to family needs are addressed when meeting/phone calls occur.

DF

Assisted Living

Family/friend

October 1, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Review for The Laurels and The Haven in Highland Creek

This was a great option for us since is was close to our house. The staff were very nice and knew my mother-in-law by name. However, we had a few issues regarding a sprinkler leak, and having regular access to going outside.

Anonymous

Assisted Living

Family/friend

September 23, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
5.0
Value for Cost
2.0
Care Services
2.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Review for The Laurels and The Haven in Highland Creek

I am horrified at the way 5 Star runs the Haven and treats their staff. My loved ones bill is over [amount removed] a month. I would love to know what all he gets for this because the building is in disrepair and the staff are on a revolving door because of the work environment.

Renee M

Assisted Living

Family/friend

September 16, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

Still happy after one year

In general staff seem competent My mom does not need a lot of care and oversight. But they know each resident. They respond appropriately in emergencies They have a point system which they share which determines level of care and any additional cost The medication management has improved as has administrative communication They have resident meetings each month They take the residents to doctors appointments which is very helpful The kitchen and dining staff are very sweet and the food is plentiful , taste good and good portions and they serve a lot of fresh fruit along w all types of meat and full healthy breakfasts every day in addition to a flexible menus if the resident doesn't like the specials for the day. Snacks are avail 24/7 in the activity room

Lori S

Assisted Living

Family/friend

September 11, 2024

4.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

Understaffed presently affecting services

The staff that works with the residence is phenomenal. Every resident there is happy and loves the staff. As the caregiver, my issues are supposed to be done twice a week have been times when they haven’t done it once a week. Rooms are supposed to be cleaned once a week bed linens changed, it took three weeks at one point. I think this is a staffing issue. The director just left so hopefully this is a short term problem when you send an email to the appropriate person it does get handled but right now as a caregiver I have to stay on top of it.

Anonymous

Memory Care

Family/friend

August 20, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
1.0
Meals & Dining
3.0

Very disappointed

The staff is great. Very attentive to their clients. However the staff is not treated well by the administrators and turnover reduces service levels. That was my primary reason for relocating my client. Upon departure after giving ample notice to terminate residency and departing on the final day an administrator approached me and the departing resident only to deliver her displeasure with the termination and a vowel to retaliate. This was delivered in front of service staff members and one administrative staff member. I had difficulty getting good information during the stay and was referred to staff outside of the resident center to get answers to questions. Another family member regarded the entire admin staff as mere paper pushers . It went all the way to headquarters because that woman even tried to charge me beyond the stay even though we left the building the night of the residents last official day.

JulieZ

Assisted Living

Family/friend

June 25, 2024

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

Quality of care is lacking

Before we moved to the Laurels, I asked very specific questions of how care is provided as my mom had a stroke and is paralyzed on one side. She is incontinent and needs help bathing, dressing and transferring. I was assured when her call bell was pressed, she would wait no longer than 15 minutes for someone to come to her assistance. We moved her in on [date removed] and in those few months, the quality of care has proven to be very bad. Today I filed a complaint with the state. There are times she waits over an hour for someone to come, once three hours. My father has had to walk the halls looking for a staff member to assist on dozens of occasions. I have personally met with the Ex Director and Head of Nursing and addressed this issue and no action is ever taken. At this point they are not answering my emails and treating my father with a very hostile attitude. I’m just shocked that this place is run this way. There is a complete lack of leadership. Many residents agree.

The Laurels and The Haven in Highland Creek

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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