Anonymous
Assisted LivingFamily/friend
October 24, 2025
Well Being Community
The staff was excellent, patient, especially [name removed](I think that's her name). The room was a good size and exactly what my mom was looking for.
2006 Five Mile Line Road, Penfield, NY 14526

The Village at Penfield
The Village at Penfield
Total monthly costs depend on room type, select services, and the level of care needed
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Get a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for The Village at Penfield
A Place for Mom has scored The Village at Penfield with 9.4 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Village at Penfield has 100 reviews with an average "overall experience" of 4.2 out of 5.
Anonymous
Assisted LivingFamily/friend
October 24, 2025
Well Being Community
The staff was excellent, patient, especially [name removed](I think that's her name). The room was a good size and exactly what my mom was looking for.
Anonymous
Assisted LivingFamily/friend
September 23, 2025
The Village at Penfield
But I can tell you it is a very nice place. The staff is wonderful. Many activities. The food is good. My mother is very happy there and thriving since her move.
Anonymous
Assisted LivingFamily/friend
September 16, 2025
Review for The Village
The staff is friendly. The food isn't as good as my mom's other residence and there aren't as many outings. There also was more of a variety in activities. There is no happy hour. Some of the residents seem to need more than assisted living care.
Anonymous
Assisted LivingFamily/friend
September 12, 2025
The Village at Penfield
They said they have a doctor the doctor is 80.00 a month whether you use him or not. My loved one likes the food, but she is bored with the activities. I would recommend this facility, but ask good questions. I would like to say a [name removed] was very informative and always got right back to me
Anonymous
Assisted LivingResident/client
August 6, 2025
The Village at Penfield...Staff office & professional.??
Anonymous
Assisted LivingFamily/friend
March 18, 2025
The Village at Penfield
Every was great. They met our every need. They are friendly and professional. Yes, we would recommend The Village at Penfield to other families based on the experience we have had so far.
Fran S
Assisted LivingFamily/friend
March 7, 2025
There’s always bad among the good
When mom first moved in last year, all was well. Then a month or two later, there was a change in management positions and things started going downhill. As of today, we are still having issues with lack of supervision and too many mistakes being made. Some that could be detrimental to someone’s health. If my mom didn’t have us to advocate for her, not sure what would happen to her. We are now in communication with the president and VP of Willow Ridge to try to get things straightened out.
Karen S
Assisted LivingFamily/friend
January 25, 2025
Wonderful
A family friend was at this facility for 4 months. Her room was like a cozy bedroom. It was immaculate, the whole place is spotless. The staff is very unique in that everyone from the custodial staff to the medical staff were caring, kind and professional. The food was great as well. Loved that it is a smaller building that fosters a family like environment. Would highly recommend .
Anonymous
Assisted LivingFamily/friend
January 22, 2025
Mom is pleased
The only thing my Mom has hoped would have been better is the food. Other than that, she has been pleased.
Anonymous
Assisted LivingFamily/friend
December 19, 2024
The Village of Penfield review
The staff is fantastic. The maintenance guys are also great. They are all very kind to my mom as well as others. Mom is very happy there. Is it perfect? No. But any issues I've seen or brought to attention have been remedied right away. For the price, I think this is an excellent solution for my mother.
Dave C
Assisted LivingFamily/friend
November 5, 2024
Fantastic Staff
All the staff has been fantastic helping my parents transition from their own home into assisted living. The staff helps dispense medication and makes their bed daily. The laundry is done weekly, but needs help with keeping residents clothes from getting mixed up and lost, however I would highly recommend the Village at Penfield.
Elizabeth S
Assisted LivingFamily/friend
October 3, 2024
Excellent facility
The price can't be beat. The staff truly cares about the residents. The Community Relations director, [name removed] has nearly 30 years of experience welcoming residents and coaching families to fill out necessary forms. Doctors Making House Calls is a great organization coming to our Mom's room when requested along with regular checkups. Meals are delicious with 3 choices at each meal, served restaurant style. Their theme is "what can I do to make you happy?" Highly recommend!
Anonymous
Assisted LivingFamily/friend
August 6, 2024
Review for The Village at Penfield
My loved one is doing great. She loves it there. I would recommend to others.
Anonymous
Assisted LivingFamily/friend
June 18, 2024
Review for The Village at Penfield
There seem to be a lot more residents. The dining experience is more crowded. It can get loud during the meal.Newer residents seem to have more medical issues. My Mom is well cared for. The staff is very caring.
Janice D
Assisted LivingFamily/friend
April 30, 2024
Wonderful experience
We were not planning on moving my Mom, but we ended up having to move her quickly. It was such an easy process, everything was explained and everyone we worked with was helpful and very caring and kind.
Stacy
Assisted LivingFamily/friend
April 30, 2024
Review for The Village at Penfield
Would definitely recommend.
Anonymous
Assisted LivingFamily/friend
February 28, 2024
Good for the price
One level, right size overall. Upkeep and lack of follow up from facility when my mother has issues or needs medical type attention and follow up from the outside they say they take care of it all but they don't. My family still has to coordinate and make sure she gets to appointments or when she's needed x-rays or urine test or things like that they're not taking care of it. You get what you pay for.
Anonymous
Assisted LivingFamily/friend
December 27, 2023
Wonderful Place
The community is nice and very welcoming. It's tucked in a little neighborhood off a main road but is walkable. The high school sports filed is in the back, patients like to watch the kids games. They really try to make sure that the residents are included in different events and have some social time. The only thing that I feel needs work is the food. Not a lot of fresh foods and a lot of fried foods. Can be challenging with dietary needs. Understand that they are cooking for 100+ people. More healthy choices are needed in my opinion. Otherwise it is a fantastic place. Some of the rooms offer sliding doors out to a semi private courtyard. They can even plant flowers if they like
G & E
Assisted LivingFamily/friend
October 11, 2023
Amazing!
The Village at Penfield, a Willow Ridge Senior Living Center has been so kind and caring to our brother. He is a younger resident (67), dealing with brain cancer and they have gone above and beyond to make him feel special and loved. They take the time to listen and hear his thoughts and feelings. They even have made him special meals, upon his request. He feels safe and supported but maintains his autonomy. We are very fortunate to have found this place to care for our brother so we can be his siblings again, instead of his caregivers. They say it takes a village to care for someone you love and we have found our village…in Penfield. We cannot say enough about this place!
Jerry
Assisted LivingFamily/friend
July 6, 2023
Going downhill
This used to be a great senior living facility. It is now under new management and is awful. We were thrilled with the management company that held a meeting in October to explain what they would bring to the facility and then "poof" they disappeared and Willow Ridge came on the scene. They are new and do not have their act together. Check out the reviews on their other communities...awful. We are currently looking for another place for our parent.
The Village at Penfield
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.