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The Willows

18171 Rosita Street, Tarzana, CA 91356

For more information about senior living options:
(866) 374-4058
6 reviews
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  • 5 star
    17%
  • 4 star
    50%
  • 3 star
    0%
  • 2 star
    0%
  • 1 star
    33%
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The Willows
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street view of The Willows

Anonymous

Resident/client

4.0 out of 5 stars

I had a very good experience

The Willows was a very nice community that had plenty to offer. It has more of a family feel and more of a home atmosphere than even some of the other board and care homes. The owner makes her guests feel like family.

Read all reviews

The Willows

The Willows in Tarzana, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Residential Care Home


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Reviews

for The Willows

Overall Experience
3.0
Cleanliness
3.0
Friendliness
3.5
Care Services
3.0
Activities
2.8
Value for Cost
3.3

A Place for Mom has scored The Willows with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Willows has 6 reviews with an average "overall experience" of 3 out of 5.

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1-6 of 6 reviews

Last Updated: 3/12/19

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Residential Care Home

Family/friend

March 12, 2019

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
2.0
Value for Cost
1.0
Care Services
0.5
Activities
0.5

Look for a better alternative

The facility and the administrator are showing their age. The facility is dirty and infested with insects - see CA state licensing complaints. The staff are pleasant and capable, however they only cover ~10-12 hrs of each day. The rest of the time, its just the administrator, and she frequently didn't respond to calls made by my dad in the middle of night. There were also some personality clashes, but that's just the way my dad and the administrator were - both too old to change. If you're local and able to visit often and regularly, might be OK. Look elsewhere if your loved one is bedridden or in need of constant supervision - this facility is not equipped to handle full time care. If you're squeamish about dirty food prep areas, don't go in the kitchen - in addition to being dirty, I frequently witnessed leftover food left out for several hours before being refrigerated. If you're an architect or in the know about structure stability, don't study the hillside (slowly sliding away from home), the exterior elevated walkways (rickety), nor the cracks in the walls. And don't be late with your payment - that makes the administrator VERY cranky.

Anonymous

Residential Care Home

Toured community

October 30, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0

Committed Staff

I think the staff management who run it are very patient and willing to ignore a lot to make sure that the residents are comfortable. They are very committed and they seem to work hard to make sure they are getting proper care.

Anonymous

Residential Care Home

Toured community

April 16, 2015

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0

dirty, unacceptable

Anonymous

Residential Care Home

Resident/client

April 8, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

I had a very good experience

The Willows was a very nice community that had plenty to offer. It has more of a family feel and more of a home atmosphere than even some of the other board and care homes. The owner makes her guests feel like family.

Satisfied Customer

Residential Care Home

Toured community

August 22, 2013

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Great Community

The Willows is a very good community. They are very on top of things. The woman in charge does a very good job. She has a sense of humor that you will either really like or dislike. We really liked it. Some might say that she is strict but you can tell she is just looking out for the well being of the residents. I would recommend this community to anyone looking to laugh and have a good time. If you are visiting during meal times you better be ready to eat because you will be invited to enjoy a meal.

Joanne

Residential Care Home

Family/friend

July 29, 2013

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
5.0
Care Services
4.5
Activities
4.0

Very Happy!

Nothing is perfect but they're pretty good. They are the only place that we looked at that even offered a shared room and encouraged it. You get more for your money there. It has more of a family feel and more of a home atmosphere than even some of the other board and care homes. The owner makes her guests feel like family. She encourages shared rooms and bonding with other residents. Having a shared room has been better for my mother at this point in her life. She feels more secure. The food is fabulous and they have an excellent open door policy. Everytime I go over there my mom says "Come on, have lunch with us!" The owner and caregivers are really conscientious and very sensitive to the emotional needs of the clientele there. We're very, very happy!

The Willows

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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