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Viva Care by Serenity Care Health

2489 Serrano Road, San Bernardino, CA 92405

For more information about senior living options:
(866) 374-4058
5 reviews
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6.1
Review score
12124 reviews
26418 facilities
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Viva Care by Serenity Care Health
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Viva Care by Serenity Care Health
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Anonymous

Family/friend

5.0 out of 5 stars

Mom is super happy

I know they keep her busy at .Viva Care Cottage I. Mom is super happy and so is the family. I was concerned with location at first but now I am so glad we chose this facility. The staff have bent over backwards to accommodate us. When i need to pick her up for a doctors appointment they have her all ready to go. It has just really been a pleasant experience. It has taken a relief off of all of us really. Everything at this facility has just gone really well.

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Viva Care by Serenity Care Health

Viva Care by Serenity Care Health in San Bernardino, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Memory Care
  • Residential Care Home


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Reviews

for Viva Care by Serenity Care Health

Overall Experience
2.6
Cleanliness
2.8
Friendliness
2.8
Care Services
2.3
Activities
2.3
Value for Cost
2.6

A Place for Mom has scored Viva Care by Serenity Care Health with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Viva Care by Serenity Care Health has 5 reviews with an average "overall experience" of 2.6 out of 5.

Filters

1-5 of 5 reviews

Last Updated: 9/24/17

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Nancy King

Memory Care

Resident/client

September 24, 2017

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Don't come here

Experiences here not good. I got little or no help wiith showering, wound care, transportation, prescriptions. Mail was lost including a bill. Food was poor, mostly fast food. Place smelled bad. Poor value for the price.

Anonymous

Memory Care

Toured community

January 12, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Enjoyable Staff!!

The staff was very friendly and made sure to take there time with my mother and I during our visit. They had a great complex with lots of accommodating amenities available for all of the residents. I just did not feel that it was the right fit for us and was very pricey for what they had to offer.

Anonymous

Memory Care

Family/friend

August 5, 2016

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

It Was Not Well For Us

This community did not take good care of my friend. It seemed that some staff had their heart in it but did not have to skills to follow through with care. My friend ended up in the hospital and during transition, I was not informed of her being relocated to another facility. We had a horrible experience.

Anonymous

Memory Care

Toured community

October 8, 2015

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0

Some Improvements Can Be Made

First of all I think that their pamphlet was misleading; they don't have any activities. Also transportation has been a big fiasco. I guess my main complaint would be that they are spread too thin. The manager is like a chicken with his head cut off. He's hardly ever there. They just do not deliver. My loved one's biggest complaint is that the food is just horrible. Overall it does look clean enough and they are pleasant enough.

Anonymous

Memory Care

Family/friend

September 2, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Mom is super happy

I know they keep her busy at .Viva Care Cottage I. Mom is super happy and so is the family. I was concerned with location at first but now I am so glad we chose this facility. The staff have bent over backwards to accommodate us. When i need to pick her up for a doctors appointment they have her all ready to go. It has just really been a pleasant experience. It has taken a relief off of all of us really. Everything at this facility has just gone really well.

Viva Care by Serenity Care Health

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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