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Willow Springs and Arbors at Willow Springs

1040 Campbell Station Parkway, Spring Hill, TN 37174

For more information about senior living options:
(866) 374-4058
17 reviews
Add review
  • 5 star
    47%
  • 4 star
    47%
  • 3 star
    6%
  • 2 star
    0%
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Willow Springs and Arbors at Willow Springs
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Willow Springs and Arbors at Willow Springs
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Jeanne S

Child of resident/client

5.0 out of 5 stars

Great staff

We chose Willow Springs because it is a smaller facility and they are very caring. Whenever I call I am always able to get through to someone and they have been great with communication. It is easy to get continuum of care, the doctors come there so we don't have to take her out and the medicines are ordered through the pharmacy. The only downside is that after 6, they do not have a nurse on staff. Overall I would recommend. [name removed]the nurse is absolutely fabulous, she is a go getter and so thorough. The manager [name removed] is wonderful as well.

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Willow Springs and Arbors at Willow Springs

Willow Springs and Arbors at Willow Springs in Spring Hill, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care


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Reviews

for Willow Springs and Arbors at Willow Springs

17 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.3
Friendliness
4.4
Care Services
4.8
Staff
5.0
Meals & Dining
5.0
Activities
4.6
Value for Cost
4.3

A Place for Mom has scored Willow Springs and Arbors at Willow Springs with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Willow Springs and Arbors at Willow Springs has 17 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-17 of 17 reviews

Last Updated: 1/19/22

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Jeanne S

Assisted Living

Family/friend

January 19, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Great staff

We chose Willow Springs because it is a smaller facility and they are very caring. Whenever I call I am always able to get through to someone and they have been great with communication. It is easy to get continuum of care, the doctors come there so we don't have to take her out and the medicines are ordered through the pharmacy. The only downside is that after 6, they do not have a nurse on staff. Overall I would recommend. [name removed]the nurse is absolutely fabulous, she is a go getter and so thorough. The manager [name removed] is wonderful as well.

Anonymous

Memory Care

Toured community

February 20, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Extremely nice director and staff. It is a great location and a small setting that feels very home like. The only thing is that the room was small for two people. Will keep in mind for the future.

Anonymous

Memory Care

Toured community

April 11, 2017

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5

Great Facility!!

I thought this facility was really nice and had a lot of great amenities they had to offer all of there residents. They had a nice open floor plan with a great dinning room as well as dinning room. The staff was very professional and gave my mom and I lots of detailed information of there community. It was just out of our price range that we had budgeted for.

Anonymous

Memory Care

Family/friend

September 12, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Good Experience Here, But Their Meal Program Needs Improvements

It has been good experience for father here at this community. I know he is safe and in good here. It is a good looking community, they do a good job with the cleanliness. There are nice activities offered for the residents. I will say that I think their meal program needs improvements. They have a kind staff here, they are good at what they do. It is a smaller community compared to others, but it has worked out very well. This is a community I would recommend.

Anonymous

Memory Care

Toured community

October 8, 2015

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0

Some Improvements Needed

I found that they were not bathing and showering the residents like they should have been. The food is not particularly good either. The residents do not have many choices, what they have is what they have. The staff is pretty good.

Anonymous

Memory Care

Family/friend

October 2, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

all inclusive services

Willow Springs Assisted Living are being very good to us about the price they are giving us. Just having the all inclusive services at this facility is huge. The director Pam is phenomenal. The staff are wonderful. The customer service rep went out of her way to meet with us. Across the board they have been helpful. The staff even helped us move my parents in. The whole package here is just phenomenal. I am very pleased.

Anonymous

Memory Care

Family/friend

July 7, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Nice place!

Overall I think they do a good job at Willow Springs Assisted Living. The facility itself is well kept and clean, and I like that it is on the smaller side. The staff is friendly and professional, and the residents seem well cared for. I do wish there was a bit more range in the medical services they provide, however.

Anonymous

Memory Care

Family/friend

April 28, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0

Very friendly, kind, and loving

My mom is very happy there at Willow Springs Assisted Living. They are very nice to her. The director, Pam, is amazing. Very friendly, kind, and loving. She is really a wonderful gal. Everyone there is just really very sweet. They have been very good to mom. They are very good at responding any time we have any questions or requests.

Anonymous

Memory Care

Family/friend

April 4, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Willow Springs

I think so far its doing good. It a very clean facility and friendly staff. The lady that helped find this place is a awesome lady and wouldnt ask for anyone else.

Anonymous

Memory Care

Family/friend

March 3, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I am very pleased with them

I had already interviewed them before. I chose them because I was in a emergency situation with my husband and they were very helpful. They were very understanding and it was a clean place. They helped me in every way they could. I am very pleased and I would use them again.

Anonymous

Memory Care

Toured community

December 19, 2014

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

I got a very nice feeling when I entered this facility. It is small compared to some but very homey and the staff and residents spoke and all seemed happy. The director had people poking their head into her office as we met and it seems like one big family. There is two different facilities, one with basic assisted living and another with more intense care for memory residents. The rooms were spacious and all had walk in showers. There is not fee for level of care. It is all included. The only down side was they are small so no van to transport residents to outing. Pam Williams, the Administrator said they take residents in their personal cars to Walmart, etc for outing.

Susan R.

Memory Care

Family/friend

August 8, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Wonderful Assisted Living in Spring Hill TN area

My families experience with Willow Springs has been excellent in all regards. The staff is always friendly and ready to help or answer questions. They were infinitely patient with my mother who was NOT thrilled to be moved at first but came to really enjoy the staff, other residents and many activities. The facility is always clean and neat as a pin and my mom says the meals are very good. I especially liked that most services are available at Willow Springs. My mother is 95 and taking her out is hard on her so having most things taken care of in house was wonderful. I would highly recommend Willow Springs to anyone who needs some help with care of your loved ones.

Son

Memory Care

Toured community

September 16, 2013

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

No Door Locks

It's an assisted living place. It was okay. The only thing I didn't like was the didn't have any door locks because it's assisted living, not independent living. The place is nice. It just wasn't what I was looking for.

A Place For Mom Customer

Memory Care

Toured community

June 9, 2013

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Staff was friendly and faci...

Staff was friendly and facility was very clean. Alzheimer's residents are in a separate building. All rooms the same size with furniture furnished. Cost covers all services and they do not recommend TV nor phones in rooms. Nice setting room for residents in the center of building for residents to watch TV. Large outside area well secured. Cost is $165 per day for private room or $131 for semi-private. The Day Care service is $10 per day. extra. Has 14 rooms.

A Place For Mom Customer

Memory Care

Toured community

December 25, 2012

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

we visited this location today. We w...

we visited this location today. We were very impressed. I think it would be a perfect fit for them. Small population and rooms still available, but filling fast - this is a brand new faciliity. Very reasonable for what you get - it seems. Doctors appointments have to handled by family. No transportation to doctor's visits or other outings. Breakfast served on demand- no set time. Immaculately clean and residents we saw looked happy.

A Place For Mom Customer

Memory Care

Toured community

December 22, 2012

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Very nice. One bedroom would have be...

Very nice. One bedroom would have been perfect, but 2 people are not allowed by the fire marshall in the one bedroom. The "Alcove" is the next best choice. Waiting list right now. nonrefundable deposit (unless your needs change). They have furniture is desired at no additional expense. Meals have nice options for picky eaters and breakfast can be at any time.

A Place For Mom Customer

Memory Care

Toured community

December 12, 2012

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

beautiful facility; friendly staff; m...

beautiful facility; friendly staff; met several residents; may not be affordable without sharing a room

Willow Springs and Arbors at Willow Springs

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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