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Woodland Retirement and Assisted Living Community

4532 Intelco Loop Southeast, Lacey, WA 98503

For pricing & availability:
(866) 374-4058
8.4
Review score
63 reviews
Add review
8.4
Review score
63 reviews
  • 5 star
    38%
  • 4 star
    38%
  • 3 star
    13%
  • 2 star
    6%
  • 1 star
    5%
See all reviews
8.4
Review score
966 reviews
28 facilities
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Woodland Retirement and Assisted Living Community
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Woodland Retirement and Assisted Living Community outdoor common area
7 photos13 floor plans
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Karen

Loved one of resident/client

4.0 out of 5 stars

Our families experience.

It may be same in most assisted living facilities but there has been A LOT of staff turn over in the year that we have had our loved one there, from director on down. Staff retention has suffered. It is a very nice facility and we are still happy that we chose it. Hoping existing issues straighten out.

Read all reviews

Woodland Retirement and Assisted Living Community

Situated off a quiet road in Lacey, Woodland offers residents a peaceful setting for retirement. Emerald trees tower over the beautiful community enabling residents to enjoy shady walks amongst nature. The interior is timeless, yet luxurious, offering residents refreshing comfort. Neighboring parks and country clubs also offer plenty of entertainment for residents to enjoy in their free time.

Woodland Retirement and Assisted Living Community is a proud member of Bonaventure Senior Living. Bonaventure is family-owned and has served the retirement community for over 20 outstanding years. They strive to provide a fulfilling retirement by fostering an engaging environment through Retirement Perfected™ — a commitment to providing high-quality dining, luxurious amenities, and exceptional services. Woodland Retirement and Assisted Living Community currently offers independent living and assisted living options to easily accommodate residents as their care needs change.

Community Amenities and Services

Retaining independence is important when aging, so the community personalizes its services to meet each individual’s care needs. All residents can benefit from basic services including weekly housekeeping, laundry, maintenance, and transportation. Cooking is also taken care of by expert chefs who provide up to 12 nutritious choices per meal to accommodate residents’ dietary preferences. The community also offers...

Senior living options offered

  • Assisted Living
  • Independent Living

Woodland Retirement and Assisted Living Community

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Woodland Retirement and Assisted Living Community

8.4 out of 10
Review Score63 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.4
Care Services
3.8
Staff
4.0
Meals & Dining
3.3
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored Woodland Retirement and Assisted Living Community with 8.4 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Woodland Retirement and Assisted Living Community has 63 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 63 reviews

Last Updated: 8/13/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Dissatisfied

Assisted Living

Family/friend

August 13, 2025

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Activities
2.0
Staff
5.0
Meals & Dining
3.0

Do not get what you pay for.

My Parents have been residents of Woodland for several months. They do not, and have never gotten the services such as housekeeping and transportation that they signed up for and pay for monthly. There is NO Housekeeping, they have not been able to keep a staff. The food could improve and they run out of basic items during meal times in the dining room daily. The facility is nice looking, but needs major cleaning.

Karen

Assisted Living

Family/friend

July 16, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Our families experience.

It may be same in most assisted living facilities but there has been A LOT of staff turn over in the year that we have had our loved one there, from director on down. Staff retention has suffered. It is a very nice facility and we are still happy that we chose it. Hoping existing issues straighten out.

Anonymous

Independent Living

Family/friend

June 6, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Overall a decent place.

We chose Woodland Retirement because of the cleanliness, personnel, and value for the money. They are always changing the personnel. Don't get me wrong, the ongoing personnel is good but it seems whenever I call in the past it's always someone different.

Anonymous

Assisted Living

Family/friend

May 21, 2025

4.0 out of 5 stars
Verified Review

Friendly staff

Staff seems friendly. Facilities are clean. Only negative seems to be that they have a lot of staff turnover.

Kate

Independent Living

Family/friend

May 7, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

We would definitely recommend Woodland. The management went the extra mile to help us transition Mom to a place.........

When my mom started they had a gardening club and a choir offered, but the person running them was let go. Mom tried to get someone to help her with the exercise bike but the girl had no clue. Recently, I went to the Sequoia's and was super impressed with Bingo and their programs... So I think 3 is very fair for Woodland... We would definitely recommend Woodland. The management went the extra mile to help us transition Mom to a place where should still retain some independence.

Richard B

Independent Living

Family/friend

December 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Things to know

Pay attention to services that are "offered", but not currently staffed. (A barber/hair stylist was offered, but since moving in (date removed) have yet to see one). We are having issues with getting a credit applied for the 2 weeks the room was not acceptable to live in. Food quality has gone down since my dad moved in... House keeping was supposed to be weekly, and so far has been more like every 2 weeks after making complaints.

Anonymous

Independent Living

Resident/client

September 30, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Staff
3.0
Meals & Dining
1.0

High staff turnover

Food is bad. Staff turnover causes food servers and housekeeping to miss often. I hope other places are better but I'm got nothing but stories to compare to. Not sure I can really expect any to be better.

Mary F

Independent Living

Toured community

September 5, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Staff
3.0

Sales did an excellent job in selling me this community.

The Sales mgr (at the time) sold me on this place. The amenities down to their friendliness. They came through 90% of their promises. 10% shy because the place wasn’t thoroughly cleaned as promised. As of cleaning, to this day, I think my brother hasn’t been on a regular cleaning .., he moved in 4 months ago. After a month I had to chase down my sales person to remind them of the cleaning service offered. The office personnel keeps changing… and because of that, I feel the residents are getting lost in the shuffle. That’s my opinion…. Wish your company had more choices of homes to choose from.

Jen

Independent Living

Resident/client

August 20, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A Great Place to Spend the Rest of My Life

The facility is clean and well maintained. The staff is great … caring, knowledgeable and supportive. The residents are friendly and fun … definitely people I enjoy spending time with. There are lots of activities here … always something going on. My apartment is quiet and comfortable when I need a quiet place to myself. Assisted living is available here, so I’ll still have a home surrounded by friends as I grow older and need more assistance with day to day living. All in all a great place to spend the rest of my life.

Anonymous

Assisted Living

Family/friend

July 10, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Feels like a good choice for my mother.

Very friendly. Seems like they are short staffed. Great value for the money compared to others. Great location as well.

Anonymous

Assisted Living

Family/friend

October 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Retirement and Assisted Living community that I chose

My loved one is currently a resident at Woodland Retirement and Assisted Living Community and everything has been great for her at this facility so far. The cleanliness and friendliness are great. The staff, meals and activities are also great. As for the value for cost, Woodland is far better for the cost compared to the places in Seattle that I have experience with. I would recommend Woodland Retirement and Assisted Living Community to others.

Anonymous

Assisted Living

Family/friend

October 10, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Recommended

My loved one is currently a resident at Woodland Retirement and Assisted Living and overall things have been good for her at this facility so far. The friendliness is great! The staff, cleanliness and activities have been good. The care services, food and value for cost are okay. Communication with the family is not good, there is a lack of communication with the family. However, overall I would recommend Woodland Retirement and Assisted Living to others.

Anonymous

Assisted Living

Family/friend

June 5, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Woodland Retirement and Assisted Living Community

My loved one is getting the care he needs and my parent has plenty of opportunities to interact with the community without the worry of leaving my loved one alone.The care staff is great. Very responsive to my loved ones needs and quick to form a bond with them. The service staff is adequate. Every place is struggling to find and keep good service staff. Woodland seems to have at least a small core of good, dedicated service staff that makes up for the lack of numbers they really need. To me, the management team is the weakest link in the staff. We have struggled with communication with the management team and had a difficult time settling into a care plan and scheduling services. My family has expressed concerns about the lack of response to questions/concerns they have raised. I do not believe they have an individual management member that handles onboarding, following up with new residents to make sure everything is in place and that their needs and wants are getting addressed.

Kay

Assisted Living

Family/friend

April 11, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Woodland Retirement Home

The experience with the community, has been very good. They have happy hour with music, bingo, and other activities. We were very happy with staff and very good food. I would recommend to other families.

Linda

Assisted Living

Family/friend

March 21, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Would not recommend.

It was NOT a good experience. I could not get my mother out of there fast enough! Misinformation; NO follow-through on anything; inexperienced or inept maintenance workers tried 3 times to repair leak under bathroom sink, when hooked up washer and dryer tightened hoses with his hands so first time washer used sprayed water all over; mother was there 3 months, never got name tag for her door; was told Wi-Fi provided but never worked and no adjustment given just said room too far from equipment - not our problem; new chef and food terrible, many complaints from residents; halls not vacuumed regularly. Provided feedback to management who apologized but did nothing nor did they return calls! And worst of all on 2 occasions my mother was taken to hospital and there was no notification to me.

Kaye E

Independent Living

Family/friend

January 26, 2023

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Fall monitoring

It is concerning to me this facility does not provide monitoring for falls for its independent residents. If you are in assisted living you can get it but if you are independent you cannot. Most rooms do not have landlines so alert systems are not an option. People have laid on the floor all night [name removed] was found deceased a day later. I would think it is required to have an option for all residents.

anonymous

Independent Living

Toured community

December 5, 2022

4.0 out of 5 stars
Verified Review

Community Tour

Based on our tour, I thought Woodland Retirement was fine. They just didn’t have the 2-bedroom 2-bathroom availability we were looking for.

Anonymous

Independent Living

Resident/client

November 18, 2022

1.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
1.0
Activities
2.0
Staff
4.0
Meals & Dining
1.0

Think very carefully

I finally have a regular housekeeper and he does a great job, so I gave cleanliness a 5. As far as the facility cleanliness, I'd rate that at a 2. The staff really does try here, but the management is terrible. There is no communication within the staff. Communication with residents isn't good, either. For example, the other day I went to use the elevator and it was shut down. I use a walker and rely on the elevator, but it was off. I finally made it to the front desk to tell them. They said that they were aware, that it was shut down for yearly inspection that was happening sometime during that day. That was never communicated to the residents, we had no idea. They could have at least posted signs by the elevator doors to let us know. The food is horrible. It's not good quality, variety, or quantity. The menu seems to be made for a 14 year old boy. Full of junk and processed food. They serve pre-cooked, processed, reheated food. I don't eat it anymore, I make my own meals, But I still pay for it as 2 meals a day are part of the monthly cost, whether you eat them or not, it's not an optional cost. They try with the activities. We usually have one per month, maybe, and most of them are led by residents. We do have a new executive director, so we'll see. I feel so bad for the staff, they try so hard but there just isn't enough of them. You can only do so much with nothing. They're worked to death, get yelled at, and most end up just quitting and leaving. The monthly cost for what I'm actually getting here is outrageous. But I don't want to move. I make it work in Independent Living. My apartment itself is very nice and the pharmacy and gym are both within walking distance and I really like that. However, I wouldn't recommend this place to anyone. They talk a good talk, but don't deliver anything they promise. I'd say think very carefully and beyond the promises they make during the tour. Also, if you find yourself needing long term care you have to move to the Assisted Living side. That's one of the things I asked about prior to moving in and they weren't truthful with me about it at all.

Nicole

Assisted Living

Family/friend

November 10, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Great Experience

It has been a great experience. They have been very patient with my Mom.

C G

Assisted Living

Family/friend

May 19, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Home like setting for reasonable value

They provide the care that is needed at a reasonable cost at this community in a very clever fashion. They have activities like book clubs, music, themed weeks like cruise ship week and more for the residents to do to stay busy and active in the community. They always have a huge list if you want to be active you can be very involved.

Woodland Retirement and Assisted Living Community

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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