4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Care Services

4.0

Activities

5.0

Staff

4.0

Meals & Dining

3.0

Alto Grayslake

The food needs improving. The actual community was very nice. Yes. I would recommend this community to other families based on the experience so far.

4.0 out of 5 stars

Verified Review

Loving and kind Memory Care

The facility is exceedingly clean. The caregivers, nurses, front desk staff--and basically all employees I have encountered, are amazingly friendly and kind to both the residents and their visitors. The only reason that I didn't give Alto a rating of 5 is because they seem rather understaffed.

4.0 out of 5 stars

Verified Review

Dedicated Staff

I think the staff is helpful as they can be. They make every attempt to involve my mom in social activities as she has not adjusted well (no fault of Altos). The dining staff and front desk go to great effort to know and use the residents names which makes them feel special.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

3.0

Activities

4.0

Staff

3.0

Meals & Dining

2.0

Satisfied.

The facility is open and bright. I like how it is on the third floor. The views with the open windows are very pretty. Most memory care units are on the first floor. I am having some issues with billing. She has been in there since [time frame removed] and the administrative staff failed to fill out a form correctly. Now she is behind on her insurance reimbursement.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

3.0

Meals & Dining

4.0

Exceptional Care with Some Exceptions

Our experience of Alto's memory care unit has been extremely positive for the most part, with a few exceptions. A huge draw of this facility was the care they put into making the memory care wing feel just as important as assisted living. One huge example is the rooftop garden and greenhouse, available only to memory care residents, while assisted living residents have some garden boxes outside on the ground floor. The rooftop location is so special, and our loved one was a big gardener throughout her life. So it's a great way to keep her mind and body engaged. The activities director, [name removed], has been nothing but supportive. She gives us thorough updates on the care of our loved one, and is always available with ideas to make her living space more accessible and successful for her. Huge shout-out to you, [name removed]! The space is beautiful with lovely views on one side of the building (try to get a view of the forest, not the parking lot!). The interior is well decorated and beautifully maintained. And they have spectacular events for both the memory care and assisted living wings, many of which encourage family and friends to attend, so we love showing up for those. For example, their holiday meals are so well done and make residents feel special on days it's easy to feel lonely. We have had some concerns about transparency from the nursing staff. Namely, we've had an ongoing issue with adult diapers we order depleting far faster than we can make sense of. We suspect the nursing staff is tapping into our supply when other residents run low, which we have been told is not allowed and that this pattern will be looked into. Sadly, we haven't seen resolution after 6+ months of reporting the same issue. We are having to hold them accountable, and that has broken some trust. This setback hasn't defined our experience; overall it's been a great fit with several incredible staff members going above and beyond. But other staff members take extra work to hold in line, and we shouldn't have to be doing that. I'd highly recommend them. And, like at any facility, you need to communicate with staff when you have concerns and follow up as needed.

1.0 out of 5 stars

Verified Review

Alto Grayslake

Alto may be ok if a person is mobile, but other than that not. The second day my mom was there, someone defecated on her bathroom walls. It couldn't have been my mom, since she couldn't get up on her own. The bad thing is that none of the staff was going to clean it. The room smelled absolutely horrible and they told me the cleaning staff left already (this was 5pm). I had to keep going to different people until finally a nurse cleaned it since the aides refused. If I wasn't there, they would have left it until the next day. My mom got fractured back there, and they said no fall occurred. I got there and I could see my mom was in extreme pain. They were only going to give her Tylenol and said the doctor was not able to be reached. I made them call an ambulance and sure enough she had fractured vertebrae with ligament damage. My mom thought she had to pee a lot and the staff would get mad because they were short handed. My mom's memory was bad, but she did remember traumatic things. When her back got fractured, I asked if she fell and she said no, which matched what Alto said. However she said "They were mean to me when I couldn't pee". Fractured backs could occur just from odd movements with osteoporosis, but my mom also has ligament damage so something happened, which was denied. I am guessing that the staff may have put her back into her chair aggressively after she didn't pee, but I will never know. If I was to do it all over, I would have a camara installed in the room. It is probably the only way to better protect your loved one.

Response from Alto Grayslake

November 14, 2024

Hello and thank you for sharing your concerns about your mother’s experience at Alto Grayslake. First and foremost, we’re deeply sorry that this situation caused distress for you and your mother, as this is not the standard of care we strive to provide. We take all feedback seriously and want to address the points you raised. We have reviewed the events and, based on our records, it appears that some of the concerns mentioned may have taken place prior to the current leadership team and management changes at the community. For instance, the back issue you referenced occurred before we took over the community, and the resident’s doctor confirmed it did not occur at Alto Grayslake. If it had, we would have followed all necessary protocols and reported the incident immediately. Regarding the bathroom incident, we understand how upsetting that situation must have been. To clarify, this involved a resident in their own unit, and while our housekeeping staff had already left for the day, a nurse stepped in to assist as it was after hours. Our team works hard to ensure that all cleanliness standards are maintained, even in difficult situations, and we regret any confusion this caused. We also want to reassure you that we support our residents in all aspects of their care, including toileting assistance. We have ongoing staff training to ensure that our team members handle every situation with compassion and professionalism. That said, it’s concerning to hear that there was no communication with our leadership team during this time, as we prioritize open dialogue with families. We encourage any family members who have concerns to reach out to us directly so we can address them promptly. We cannot alleviate any problems if we are simply unaware. We appreciate your feedback and will continue to work towards providing the highest level of care for all residents. If you would like to discuss this further or if there’s anything else we can do, please don’t hesitate to contact our management team. We’d love the opportunity to discuss any of these situations in their entirety to make any progress we can towards a solution - that’s always our focus! Please take care.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Review for Alto Grayslake

I would definitely tell them to take a look. Inquire about services. Have a meal there and ask to see a room and the activity schedule! There are monthly family night activities which my siblings and I have attended every month!! Nice touch!! Their activity director, is fantastic!!

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Excellent Facilty and Staff - I Highly Recommend

The staff there was very nice and accommodating. Especially Kate. I heard that she was retiring though. The service from the staff at Alto made my mother's stay there so much easier. And the facility itself is top notch.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Definitely recommended

The staff at Alto Grayslake are very friendly and helpful. The move in process was easy. Housekeeping was good. They cleaned the rooms once a week and laundry is done once a week. Daily activities including bingo, games, special events that includes family. The food is very good. They post daily lunch and dinner items, but you can also order off of a menu. I would definitely recommend Alto Grayslake to anyone looking for an assisted living arrangement!

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Staff

5.0

I'm very pleased with my mother's transition from my care to Alto

Mom feels at home at Alto. We enjoy visiting her there. It's a very warm & welcoming atmosphere. Mom really enjoys the socializing. I'm happy for her and relieved to have such a caring team around her especislly after I was her primary caregiver for 4.5 years in her home. Couldn't be more pleased with Alto and the staff.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

4.0

Great activities

One of the main reasons we chose this facility over others was because of the men's club that they have. They also have a great variety of activities provided for the residents.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.0

Care Services

3.0

Activities

4.0

Staff

3.0

Meals & Dining

4.0

Review for Alto Grayslake

We picked it based on the environment and fresh atmosphere. Hopefully, things improve with communication between family members and staff.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

3.0

Care Services

5.0

Staff

4.0

Meals & Dining

4.0

Review for Alto Grayslake

Very good, not over the top concierge type communication. But very responsive to questions and needs. I picked this community because of the type of care, facility amenities (sun room, green house, floor layout), and cost was fair.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

A great option for a loved one.

Staff is very friendly and attentive to family member's needs. Their attention to detail stands out compared to other facilities we have had experience with. For respite, there is typically, a two week minimum stay, but they worked with us on the minimum stays because of the number of stays we will be meeting in the future. I would recommend Alto Grayslake to other families looking.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great Facility

Great clean facility. Love the different activities, especially the men's club for my dad. Like like the personal touch that many of the care for caregivers give. Would recommend to anyone.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

4.0

Happy with our choice, friendly atmosphere

We chose Anthology of Grayslake because of the closeness to my house and we also liked the way it looked and felt when you walked in. The people are all very friendly and it really is a nice place to be. The staff and residents are super inclusive and they make you feel very welcome. We have come to know a lot of the residents here. I would recommend Anthology of Grayslake to others looking.

1.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

3.0

Meals & Dining

1.0

Don't trust your loved one in this facility

They did a good job with explaining, what they thought their services were, which was completely the opposite. They had limited activities for my loved one. There was limited staff to take my loved one, to participate in the activities. They need to do a better job with matching residents with someone, who handle their cognitive needs. The food was horrible, and was often cold. Overall, It was a bad experience.

1.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

1.0

Value for Cost

1.0

Care Services

3.0

Activities

1.0

Staff

3.0

Meals & Dining

1.0

Review for Anthology of Grayslake

It wasn't a right fit for my loved one. The food was not good. They did not have cable available in the memory care unit. They promised things and did not follow through. I would not recommend to other families.

2.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

2.0

Value for Cost

2.0

Care Services

2.0

Activities

2.0

Staff

2.0

Meals & Dining

2.0

Wouldn't Recommend

We thought it was good in the beginning, but there were things occurring we didn't know about at first. I would not recommend them. We experienced theft - our loved one's rings were literally taken right off of her hand. They were short in staff, and she was not getting the are she needed. They said they would do things and never did them. One Friday night, her fire alarm battery kept beeping in her room, and they told her she would have to deal with it until Monday when maintenance was there. We ended up having to take care of it ourselves. If a person didn't have family able to monitor things, I can't imagine what it would be like. For a very fragile population, it's sad that they don't improve their services.

2.0 out of 5 stars

Verified Review

Community Tour

We didn't see people around at all, so we didn't get to see any communication between the staff and the residents. The one time we saw residents, they were kind of just "not there."