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American House Shallowford

7127 Lee Hwy, Chattanooga, TN 37421

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(866) 374-4058
8.7
Review score
56 reviews
Add review
8.7
Review score
56 reviews
  • 5 star
    58%
  • 4 star
    27%
  • 3 star
    9%
  • 2 star
    2%
  • 1 star
    4%
See all reviews
8.8
Review score
2885 reviews
56 facilities
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American House Shallowford
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Carole

Spouse or partner of resident/client

5.0 out of 5 stars

The Best of the Best!

This place has wonderful care givers and staff! The food is great, the RA's are beyond amazing. They all act like they really care about us. I would give them all tens if I could!!! Fantastic. Caring. Helpful.

Read all reviews

American House Shallowford

This charming assisted living and memory care community is located in the quiet suburb of Shallowford, Tennessee, just minutes from downtown Chattanooga. The beautifully maintained community offers maintenance-free living, a family-friendly atmosphere, and comfortable, well-appointed apartments. Residents enjoy easy access to the entire property, which includes two private courtyards and a community garden.

Residents at American House Shallowford are also in close proximity to all that Shallowford and downtown Chattanooga have to offer. Seniors often take trips to the Chattanooga Zoo or the Hamilton Place Mall. This community is also located just minutes from Erlanger East Hospital, in case of emergency.

The skilled, compassionate team at American House Shallowford provides nurturing, individualized care to assist with activities of daily living. They also offer daily activities, paved walking paths, and cozy, indoor spaces to enhance residents’ lives. For those with Alzheimer’s or other forms of dementia, American House Shallowford offers secure memory care units and specialized life enrichment programs.

State Licensing Information

To explore the licensing information and compliance histories of senior living communities in the state of Tennessee, visit the Tennessee Health Care Facilities Directory.

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Beyond...

Senior living options offered

  • Assisted Living
  • Memory Care

American House Shallowford

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for American House Shallowford

8.7 out of 10
Review Score56 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.3
Friendliness
4.6
Care Services
4.1
Staff
4.0
Meals & Dining
3.7
Activities
4.3
Value for Cost
4.3

A Place for Mom has scored American House Shallowford with 8.7 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, American House Shallowford has 56 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 56 reviews

Last Updated: 10/21/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Kelly C

Assisted Living

Family/friend

October 21, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Would NOT recommend

My father was not given the amount of care we expected. We were told things would happen but they didn't. Ex: RX could be provided by us and not their pharmacy. They were required by law to check on everyone every few hours but they didn't. If someone doesn't report their findings, it didn't happen. They are short staffed and only care about the money. Charge you for items they said were free!! My dad passed after only 2 months. We could have kept him home and he would have lasted at least 6 months! Since he passed, 5 or 6 other men have passed from that facility!! I would highly NOT recommend this place to anyone that loves their family! This doesn't even cover the damage and stress it caused my mother!

Carole

Assisted Living

Family/friend

October 6, 2025

5.0 out of 5 stars
Verified Review

The Best of the Best!

This place has wonderful care givers and staff! The food is great, the RA's are beyond amazing. They all act like they really care about us. I would give them all tens if I could!!! Fantastic. Caring. Helpful.

Keisha W.

Assisted Living

Family/friend

September 30, 2025

4.0 out of 5 stars
Verified Review

.Peace of mind during a hard season.

What I think other families should know before choosing American House Senior Living is that it truly felt like a community for my dad, not just a facility. The staff showed patience, compassion, and respect even during difficult health transitions. They kept me informed and made me feel like a partner in his care, which gave me peace of mind. I would encourage families to pay attention not just to the building or amenities, but to the people, because the caregivers and team are what make the difference. For us, it mattered that my dad felt seen and valued as a person, not just as a resident.- Thanks

Dixie L

Memory Care

Family/friend

August 12, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

So far so good.

My mother is very happy there. Everyone is very nice to her and checks on her often, never letting her forget to eat or go to an activity. She was very lonely in her home and now has a community. She is so busy that I rarely find her in her room when I call.

Barbara

Assisted Living

Family/friend

July 23, 2025

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Staff
5.0
Meals & Dining
5.0

Not the right fit

My 69-year-old sister is suffering from a rather sudden-onset mental illness that we thought might be dementia, so we moved her into American House. She lasted one night. We got a call the next morning saying she was threatening self-harm and needed to go to the ER. She was hospitalized for 2 weeks in a psych unit and we realized that assisted living wasn’t right for her. She does not have dementia. So she’s staying with me and getting outpatient care.

Mary C

Assisted Living

Family/friend

July 3, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Great Place to Live!

The staff!!! Absolute perfection! I can't say enough about how they cared for my mother! Kind, empathetic, got to know her interest, she loved them all! The aides that help with showers were amazing, the admin was in-tune with what was happening with my mom and changes in her health, etc. I hope to go go there one day!

Debbie

Memory Care

Family/friend

June 27, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
2.0
Meals & Dining
3.0

NOTED OPPORTUNITIES

1- If In-house physician and pharmacy are in- network with resident insurance. 2-On average how long have the staff been employed with the facility? Resident- to-caregiver ratio? 3-Yearly reviews be posted on the website. 4-Backup plan should facility become inoperable. (i.e. broken water pipe ) 5- If an annual rate increase and the average amount? 6- Designated complaint process?

Anonymous

Assisted Living

Family/friend

June 5, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very satisfied family member! Truly A Place for MOM

We chose American house Shallowford mostly because it was within budget; but they made us feel very comfortable. The Staff has been wonderful! My mother-in-law has been there a year now, and she is happy. Best move we made for her and us!

Lisa H

Assisted Living

Family/friend

May 16, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very nice place.

People there are very nice. The rooms are clean. Food is good too. My mom loves it there. I can’t think of anything I would change about American House. My mom is 91 and has dementia so she is not able to take advantage of some of the activities but it’s a great place to be.

Anonymous

Assisted Living

Family/friend

January 15, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
4.0
Meals & Dining
3.0

American House Shallowford review

There seems to be a high turnover of staff so it's difficult to maintain a stable relationship with any of them as it relates to residents individual needs. Some (not all) staff ignore caring for bathroom reminders or undergarment changes for those who need that assistance. Staff on the weekend seems to be more inclined to this, possibly because they are short handed on weekends. IDK (?) Other staff really seem to care and try to do a good job, however.

Mary C

Assisted Living

Family/friend

September 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Big Hearts!

My mother, [name removed], fell in love with the staff very quickly. The nurses, aides and administrators were quick to help her feel welcomed, valued and respected. Mom loved the food, her aides that assisted with showers and the meal assistance she received when she didn’t feel well enough to go to the dining room. Staff was not adequate on the weekends, in Mom’s opinion. I usually visited on Sundays so the weekends weren’t so long. My visits throughout the week were wonderful! I was always greeted very kindly and the aides always filled me in with any concerns as well as her success! I hope I get to stay at American House when I can no longer stay alone. Thank you so much for all the love through my mother’s final days.

Antoinette M

Assisted Living

Family/friend

June 5, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

All the staff is very helpful and supportive.

My mom seems more happier at American House she is eating better and doing a lot better. The facility is clean and they have enough staff to support the residence. The staff gladly assist the residence with daily needs and they have a lot of patience with all the people that lives at American House.

Anonymous

Assisted Living

Family/friend

May 24, 2024

4.0 out of 5 stars
Verified Review

Good if you can care for yourself

They were good when mom was still able to take care of herself. She misses her friends there. I wish she was still there and taking care of herself. Staff was short handed for the amount of residents. Faculty was not around on weekends. Need more people on weekends. Plus more entertainment.

Anonymous

Assisted Living

Family/friend

January 5, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

would not recommend

My dad had to help a nurse get a patient off the floor when they fell because there were no other staff members to help her. I would not recommend them to anyone. We moved my grandfather out of American house due to staffing and care issues and he has since passed away. We had difficulty with meds going missing and were also very displease with how other residents were treated. There were also issues with roaches

Alicia

Assisted Living

Family/friend

October 20, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for American House Shallowford

They were the only one that would accept my stepdad. Due to his dementia he had become quite mean and spent almost two weeks at a hospital that could deal with that. No one else would accept him, so we ended op here.

DD

Assisted Living

Family/friend

October 6, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for American House Shallowford

My brother picked it. He liked [name removed] & the food he brought him from the chef.Very nice & friendly. The food is good & my brother gets seconds. It's a nice place & smells good. Not like most assisted living places.

Anonymous

Assisted Living

Family/friend

July 14, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly Staff and a Nice Community

We moved our loved ones furniture in, but our loved one had passed away before he could move in. However from what we experience at American House Shallowford, everything was great. I had one friend already there, so I mostly had some good visits with her. Interaction with the staff was very good.

Anonymous

Assisted Living

Family/friend

May 17, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Our experience at American House

There's a severe nursing shortage here especially. Certain nurses don't believe there's any hurry to aid a resident!!! I was told that I was going to pay around $[removed]/month..... my first bill was for $[name removed]!!! I Can't afford that.

Alicia M

Assisted Living

Family/friend

May 25, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.5
Care Services
3.0
Staff
4.0
Meals & Dining
2.0

Has potential, but needs better oversight

American House is severely short-staffed for their clients. The lack of staff has effected several of the caregivers. They usually only had one caregiver in the memory care unit at a time. Although they said there would be two during the day and one at night. Many of the caregivers had never been around memory care residents and didn't know their names or how to care for them. A caregiver approached me one day asking if there was meat in the soup, she said that a resident couldn't have meat but didn't recall who it was. Their record keeping was very laxed and my step-father was taken to the E.R. because he had 4 liters of urine in his bladder. He almost passed; the doctor said if they didn't bring him in when they did, then he would've died that night. This was a result of them not knowing that he hadn't urinated in some time. When he was discharged from the hospital, the doctor(s) refused to release him back to American House. They accepted him after their initial evaluation, although he was beyond the level of care they could safely give. He fell several times a week and had about 4 to 5 E.R. visits in total. The staff were trying, they just didn't have enough people so they were shuffling employees around. They were also using outside sources, but they weren't familiar with the residents either. There were only 8 residents in memory care; I thought that they would've had a better oversight. A note book or a chart with the residents names, allergies, etc. would've been helpful. Overall, they didn't have enough people and management staff often didn't know what was going on with my step-dad. Everyone we came across were super nice, they were just lacking in staff and everyone was running ragged.

PS

Assisted Living

Family/friend

December 1, 2021

5.0 out of 5 stars
Verified Review

Our Experience

It has worked out well. Our loved one is happy here. It's clean. The staff is personable and kind. It's a small enough community that you feel like they really know the patients and the families. I appreciate the more personal touch. And this is the only place that our loved one has not complained about, which says a lot.

American House Shallowford

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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