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Arbor Terrace Norwood

545 Tappan Rd, Norwood, NJ 07648

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(866) 374-4058
8.7
Review score
30 reviews
Add review
8.7
Review score
30 reviews
  • 5 star
    74%
  • 4 star
    13%
  • 3 star
    7%
  • 2 star
    3%
  • 1 star
    3%
See all reviews
8.6
Review score
1195 reviews
32 facilities
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Arbor Terrace Norwood
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Arbor Terrace Norwood community exterior
11 photos3 floor plans
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street view of Arbor Terrace Norwood

Paul V

Child of resident/client

5.0 out of 5 stars

Well cared for and happy to be here

The staff at Arbor Terrace is exceptional. Our mother was well cared for and very happy to be there. As her life became more difficult, the transition to Memory Care was as seamless as could be. Our family is very grateful for the attention and care provided by Arbor Terrace Norwood.

Read all reviews

Arbor Terrace Norwood

Located in a quaint part of northern Bergen County, New Jersey, Arbor Terrace Norwood is a modern community designed to help older adults enjoy the benefits of an active lifestyle and experience greater well-being. Providing dynamic lifestyle options in independent living, assisted living, and memory care, Atria Norwood fosters an environment that aligns with the essential needs and preferences of a diverse population of senior residents. Our convenient location serves for endless opportunities for recreation and leisure, and our campus is oriented to cultivate a fulfilling experience for residents.

Arbor Terrace Norwood is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 185 locations in 25 states and seven Canadian provinces. We are the residence of choice for more than 18,000 residents and the workplace of choice for more than 13,000 employees. We create vibrant communities where older adults can thrive, know their contributions are valued, and enjoy access to make a positive difference in our world.

Community Services and Amenities

Our array of services and amenities make for an enriching experience every day for residents at Arbor Terrace Norwood. Our state-of-the-art fitness center is wonderful for a great workout. The courtyard offers beautiful scenery...

Senior living options offered

  • Assisted Living
  • Memory Care

Arbor Terrace Norwood

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Arbor Terrace Norwood

8.7 out of 10
Review Score30 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.9
Friendliness
4.9
Care Services
4.1
Staff
4.4
Meals & Dining
4.5
Activities
4.5
Value for Cost
4.2

A Place for Mom has scored Arbor Terrace Norwood with 8.7 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Arbor Terrace Norwood has 30 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-20 of 30 reviews

Last Updated: 9/25/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Armina V

Memory Care

Family/friend

September 25, 2025

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
1.0
Care Services
1.0
Activities
5.0
Staff
1.0
Meals & Dining
5.0

Horrible Place

My mother moved into Arbor Terrace Norwood in [date removed]. She walked into the facility with the aid of a walker singing and dancing. In the space of 11 months she fell 3 times. One time requiring 10 stitches to her face. Within 8 months she was confined to a wheelchair and hasn’t walked since. Her basic needs regarding hygiene weren’t met. She had dirty feet, scales, peeling skin and black pitted areas. On one occasion I found bruises on her body that had been there for sometime. It was only because I bought new clothes and took her into her room to try them on that I discovered them. I was told she bumped into a counter . I was denied a copy of the official report. As a result of the falls my mother wasn’t the same anymore. Every fall is traumatic for a dementia patient. It became hard for her to feed herself and so I’d find her dirty with breakfast and lunch remnants all over her. She’s a shell of who she was 13 months ago and I blame Arbor for not keeping her safe. Stay away.

Egzona Krasniqi

Assisted Living

Industry reviewer

June 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Beautiful Facility!

Such a great place to be with the atmosphere being warm and welcoming! The staff are friendly and you can tell they care about the residents! Overall, a great experience and would strongly recommend a loved one to stay there!

Paul V

Memory Care

Family/friend

May 23, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Well cared for and happy to be here

The staff at Arbor Terrace is exceptional. Our mother was well cared for and very happy to be there. As her life became more difficult, the transition to Memory Care was as seamless as could be. Our family is very grateful for the attention and care provided by Arbor Terrace Norwood.

Denise Soranno

Assisted Living

Resident/client

February 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0

My Dad’s new home

We checked into so many places and here was where we decided would be the best place for our Dad to thrive. We worked with [name removed] and she made us feel so comfortable and was able to answer all our questions and put our mind at ease. We knew this was a big move but felt like we were in good hands. The comfy cozy feeling of this place was our first impression. All family had agreed on this place. Unfortunately our Dad passed unexpectedly while we were finalizing the paperwork but rest assured this was going to be the place for his final years.

Margaret Taranto

Assisted Living

Family/friend

January 9, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Very happy with Arbor

One standout aspect of our experience has been the staff. They are compassionate, attentive, and genuinely seem to care about the well-being of the residents. A special mention goes to [name removed] at the front desk, who has been incredibly welcoming and helpful. Her friendly demeanor makes a significant difference in the overall experience. We would also like to express our gratitude to [name removed] from the office. She played a crucial role in making the transition from my mother-in-law's private home to the facility seamless and stress-free. Her professionalism and dedication truly stood out, and we appreciate her efforts in ensuring everything went smoothly. We highly recommend it to others looking for a supportive and nurturing environment for their loved ones.

Anonymous

Assisted Living

Family/friend

January 4, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Custodial care

It is effectively " custodial" care. Basically my mom is cared for, but the thin staffing, low pay and nature of the work mean that details are often missed

Melanie H.

Memory Care

Family/friend

December 9, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A great find in Bergen County.

Arbor Terrace in Norwood has been a great find for Memory Care for my elderly mother. The staff is caring, attentive and experienced. I feel that she is cared for and her needs are communicated with me in a timely manner.

Amy B

Assisted Living

Family/friend

April 8, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
5.0

Peace of mind

While looking into facilities for our loved one, Arbor Terrace just seemed to be the best fit - and it has been! My aunt is very happy there. They do seem to have a lot of staff turnover happening.

Anonymous

Assisted Living

Family/friend

March 27, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Peaceful home for our family member

It was a wonderful place for our family member. She was peaceful there and taken care of. We knew when we couldn't be with her, all her needs were met and she was looked after by people whom cared about her and us. (She passed away in Sept, so my feedback on her time there will be less helpful as time goes on.)

Anonymous

Assisted Living

Family/friend

February 27, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
3.0
Staff
5.0
Meals & Dining
4.0

Experience so far

The staff is well meaningful and kind, but sometimes there is a lack of diligence, in terms of coordination of details and services.

Anonymous

Memory Care

Toured community

June 23, 2023

5.0 out of 5 stars
Verified Review

Tour of Arbor Terrace Norwood

We toured Arbor Terrace Norwood when searching for a Memory Care facility for our loved one. It was a really nice facility. The staff was also very nice. However, we didn't feel like the Memory Care unit was a big enough area for our loved one.

Alisa

Assisted Living

Toured community

May 22, 2023

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with Arbor Terrace Norwood and overall we thought the tour experience as well as the community we excellent!

Pat

Assisted Living

Family/friend

March 28, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would Recommend

Overall the experience at Arbor Terrace Norwood has been positive. There were a few hiccups in the beginning with laundry and cable issues, but it was resolved in a timely manner.

Amy B.

Assisted Living

Family/friend

March 20, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
3.0
Meals & Dining
5.0

Needing Relocation Advice

I would recommend them, but you need to stay involved with the staff to make sure everything is going as expected. If they say they will do something , you need to follow up to make sure it was done.

Michael

Memory Care

Toured community

March 7, 2023

4.0 out of 5 stars
Verified Review

Our family had an in person tour with Arbor Terrace Norwood, and the tour experience was nice but we just did not really like the community as much so we just knew at the end of the day it was not going to be the place for our loved one.

Charles W

Assisted Living

Toured community

May 17, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Top Notch Tour with the Sales Director

I had a tour last week with there Sales Director [name removed] and it was very informative. He actually took the time to learn about me and my situation as well as then hearing & learning about my dad. It was refreshing to have someone care and ask questions, rather than try to sell me something like a few other places that I regrettably went to the week before. I am gathering all the additional information on my fathers finances but [name removed] gave me some great suggestions and options on how to make the transition affordable. I am looking towards September so that we can get all the logistics in place but I am SOLD on Arbor Terrace Norwood. Chalres W.

Laura V

Assisted Living

Family/friend

May 3, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Highly recommend Arbor Terrace

The best thing I did was find Atria, now Arbor Terrace in Norwood. I placed my 87 year old father there in Nov 2019. He loved it.! Took him a short time to get used to it, but he did. He made many friends with the residents. He made friends with all the staff. They all loved him. I was so happy the first time I heard my Father call Arbor, “Home”. It indicated to me that they did a very good job making him feel comfortable enough to think of it as his “Home”. Arbor in Norwood is beautifully decorated. You would think you were walking into a 5 star hotel. The staff is extremely helpful, caring and very pleasant. They have activities for the residents. My father enjoyed Senior yoga, the Exercise Room. Hungry? He would go to the restaurant, look at a menu & order himself a meal. Laundry would get done for him, Housekeeping would clean his room. He didn’t have to worry about those tasks. I couldn’t ask for more, knowing my father was in a safe, pleasant Home. Thank You Arbor Terrace!

Jeffrey C

Assisted Living

Family/friend

February 25, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
2.0
Staff
4.0
Meals & Dining
3.0

Very pleased with care

My husband is a resident here. The place has growing pains but the executive director is top notch and addresses all concerns immediately. The medical staff is mostly very professional and does wonderful job. So does the girls who shower and dress my husband. The place is immaculate and the girls at the front desk when you enter are great.

Billy

Assisted Living

Family/friend

December 10, 2021

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
1.0
Care Services
3.0
Staff
5.0
Meals & Dining
3.5

Mixed reviews

The management team is very good, but the friendliness of the staff can vary depending on who you talk to. The head nurse is not the most friendliest - doesn't give off that warm and fuzzy feeling. They have recently gone through owner changes so there is some internal communication issues, and because of that their evaluation process might not be the most accurate. At the moment it is not running as smoothly as we would of hoped, but we still are comfortable with our loved ones being there. The place is very clean and well kept, and the receptionist [name removed] is tremendous, she really goes out of her way to make our family feel welcomed.

anonymous

Independent Living

Family/friend

June 7, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0

I would recomend it

It was very comfortable, and a wonderful experience for my loved one. I would recommend it. The staff was friendly, and that was most important to us. It was Covid times, but there were still plenty of activities.

Arbor Terrace Norwood

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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