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Arbor Terrace Willistown

1713 W Chester Pike, West Chester, PA 19382

For pricing & availability:
(866) 374-4058
9.4
Review score
59 reviews
Add review
9.4
Review score
59 reviews
  • 5 star
    49%
  • 4 star
    27%
  • 3 star
    2%
  • 2 star
    7%
  • 1 star
    15%
See all reviews
8.6
Review score
1195 reviews
32 facilities
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Arbor Terrace Willistown
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Arbor Terrace Willistown Community Exterior
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street view of Arbor Terrace Willistown

Jennifer I

Child of resident/client

5.0 out of 5 stars

Friendly and Home like

Arbor Terrace Willistown has been a wonderful home for our loved one. The staff is caring and attentive, and they truly treat residents like family. The community is warm, welcoming, and filled with engaging activities that help our loved one thrive. We feel comfort knowing they are safe, happy, and well cared for.

Read all reviews

Arbor Terrace Willistown

Arbor Terrace Willistown is a blooming senior living community located in West Chester, Pennsylvania. We’re a community that proudly honors and celebrates each person’s individuality. Our goal is to enable residents to maintain their independence for as long as possible while treating them with the dignity and respect they deserve. We can assist with a variety of evolving care and personal needs, including memory care. Our community is located directly in the heart of the Philadelphia suburbs, which features diverse dining and shopping options. Our local area has an abundance of scenic beauty and includes world class museums, trails, and vivacious golf courses.

Community Services and Amenities

Our around-the-clock professional staff is available around all hours to assist, provide relief and peace of mind seven days a week. Our Arbor Terrace wellness program provides medication and disease management and allows residents to ask our licensed nurse any health-related questions. In addition to care, we plan plenty of activities and entertainment just for residents. Feel free to explore our landscaped gardens, try an in-house cooking class, attend a game night, and more. Our additional amenities and services include:

  • Emergency call system with 24/7 response
  • Onsite movie theatre
  • Library and computer lounge
  • Scheduled transportation
  • Exercise and wellness programs
  • Pet-friendly
  • Concierge programs
  • Three...

Senior living options offered

  • Assisted Living
  • Memory Care

Arbor Terrace Willistown

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Arbor Terrace Willistown

9.4 out of 10
Review Score59 reviewsWrite a review
Overall Experience
3.8
Cleanliness
3.7
Friendliness
3.9
Care Services
3.7
Staff
4.3
Meals & Dining
4.3
Activities
3.7
Value for Cost
3.7

A Place for Mom has scored Arbor Terrace Willistown with 9.4 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Arbor Terrace Willistown has 59 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 59 reviews

Last Updated: 8/25/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Jennifer I

Assisted Living

Family/friend

August 25, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Friendly and Home like

Arbor Terrace Willistown has been a wonderful home for our loved one. The staff is caring and attentive, and they truly treat residents like family. The community is warm, welcoming, and filled with engaging activities that help our loved one thrive. We feel comfort knowing they are safe, happy, and well cared for.

Anonymous

Assisted Living

Family/friend

July 1, 2025

5.0 out of 5 stars
Verified Review

Our family loves Arbor Terrace!

Just visited Mom and she loves Arbor Terrace! A few things I really like most about the community are that the Staff is friendly, caring knowledgeable. Facility is beautiful and clean. Activities are great.

Joanne S

Assisted Living

Family/friend

June 30, 2025

5.0 out of 5 stars
Verified Review

Our family's experience

The community is absolutely phenomenal! Friendly staff, all wear name tags. LOTS of activities! Good food choices, clean facility, PT and OT on site. We visited 6 facilities and Arbor Terrace was the best by far

Bill L

Assisted Living

Family/friend

April 5, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Great facility, great care.

We checked out five different places before we decided on Arbor Terrace. All of the facilities looked really good except one, but that one had the best community. ( [facility removed]Senior Living). Arbor terrace had the best combination of community and facilities of all. And after almost 2 months, my wife has really settled in. She has friends and there are activities to keep her busy. The medical care is top-notch- they really make sure everyone is properly cared for. The dining facilities and food are excellent. The Care staff is really cheerful and thorough as well. There is more downtime between activities than I would like to see though. So it would be even better if there were more, better and longer activities. But I realize that can be challenging. That said, they all really engage with the residents, and I am hoping to see some more time allocated for fun activities. All in all, a very welcoming community that that is really competent. I am very pleased.

Davona G

Assisted Living

Family/friend

January 30, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Peace of Mind

Communication is excellent! The staff is familiar with the residents and their families and are always pleasant and involved. I would absolutely recommend Arbor Terrace Willistown to others looking for care for a loved one.

Anonymous

Memory Care

Family/friend

January 30, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
3.0

Friendly and caring staff.

A bit too much sugar in the diet, especially for those with borderline diabetes. Staff not alerting family when increased edema in extremities. Beside these, staff have been excellent, kind, clean and caring. We would recommend this community to other families based on the experience we have had so far

Robyn F

Memory Care

Family/friend

September 11, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

4.5 stars

Nice place, always clean. Nice outside areas to relax and private outside area in memory care. Activities throughout the day in memory care and personal care. Pet therapy and music therapy. Happy hour on Thursdays with live music in the lobby. Staff is very friendly. As with any facility, some aides go above and beyond and treat your loved one like their own. Others are not as passionate about their work. And that’s why I gave 4.5 stars instead of 5.

LBJ

Assisted Living

Family/friend

August 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Review for Arbor Terrace Willistown

I have recommended Arbor Terrace to others already. [name removed] is fabulous. Their food service staff is so very personal. It was what was needed for our folks at the time.

Anonymous

Assisted Living

Family/friend

October 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Recommended

Arbor Terrace Willistown was recommended by a home nurse, our neighbor who is a physical therapist, several CCH ER nurses and the Coatesville VA Medical Center. The staff knew my loved one's names almost immediately and everyone was so very helpful as we moved them into their unit. The meals are terrific and the kitchen makes a special ice cream sundae for my loved one. The housekeeping could use a bit of improvement, as I've needed to take trash out several times. Overall, I would recommend Arbor Terrace Willistown to others.

Anonymous

Assisted Living

Family/friend

September 6, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

our families experience

We loved the Arbor Terrace Willistown community. They treated my father with a lot of kindness. The community was kept clean and the meals they prepared for the residents was good. Based on the experience we had with the community, we would recommend them to others.

Anonymous

Assisted Living

Family/friend

June 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

One of a Kind

My mother is currently a resident at Arbor Terrace Willistown. Our experience at this facility has been great! The care from the staff is the number one reason that I feel comfortable having my mother live here. The cleanliness, friendliness, and meals are also great. This facility truly is one of a kind. I have recommended this facility to several of my friends for their parents/spouses already and will continue to do so!

MC

Assisted Living

Family/friend

March 29, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Arbor Terrace Willistown

Overall, I have been pleased with the experience. We picked this community because of the price, and location. I would recommend to other families.

anonymous

Memory Care

Toured community

June 8, 2022

4.0 out of 5 stars
Verified Review

tour review

Anonymous

Assisted Living

Family/friend

February 28, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Would Highly Recommend

They are warm and welcoming, the staff is caring. We are comfortable to walk away from our loved one to see how they are caring for her.

anonymous

Assisted Living

Resident/client

February 25, 2022

5.0 out of 5 stars
Verified Review

it is everything we expected it to be for our mom

We really like the cleanliness of the community and the staff. I only visit maybe once a week and they know my name and greet me every single time. They are so friendly and very helpful. We like how they set up the meals for the residents and all the activities they have going on throughout the week.

anonymous

Assisted Living

Toured community

February 7, 2022

5.0 out of 5 stars
Verified Review

My tour review

This is an amazing community and this was the second choice for my loved one. The director is amazing and the type of person you want caring for your loved one. I just felt that this would be too small for my loved one. This community is for someone that is used to being in a smaller area.

James

Assisted Living

Family/friend

December 15, 2021

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
3.0

Not worth the money .

Aesthetically looks beautiful with the fresh flowers in the lobby. Unfortunately the care and cleanliness are extremely disappointing. I had to more my father, and thank goodness I did. He is seems so much happier and definitely taken care of better. Please think twice before sending your love ones to the memory care unit.

anonymous

Assisted Living

Toured community

October 28, 2021

5.0 out of 5 stars
Verified Review

Tour of Arbor Terrace

Arbor Terrace looked like a very nice facility but it was just way too expensive for us.

Just another number

Assisted Living

Resident/client

October 8, 2021

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
4.0

The beautiful exterior is very deceiving

My father was a resident in the memory care. They tell you anything to get you in there, but if your loved one truly has dementia or Alzheimer’s they staff is not trained to take care of them. Countless mistakes and neglect to name a few issues they have. Please look elsewhere and don’t get fooled by the initial warm welcome, it turns very quickly.

Steve Douglas

Assisted Living

Family/friend

June 18, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Care for my Mother

My mother was a resident of Arbor Terrace for over 3 years. She recently passed away at the facility due to ongoing medical issues. I can not say enough about how great the staff was in caring for her. She was always well-fed (special diet) with a medical staff that was on top of their game. I would strongly recommend a site visit to Arbor Terrace when choosing a home for continuing care for your loved one.

Arbor Terrace Willistown

Neighborhoods

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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