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Arbor Village at Hillcrest

1093 S Hilton St, Boise, ID 83705

For pricing & availability:
(866) 374-4058
8.4
Review score
58 reviews
Add review
8.4
Review score
58 reviews
  • 5 star
    51%
  • 4 star
    24%
  • 3 star
    5%
  • 2 star
    3%
  • 1 star
    17%
See all reviews
7.5
Review score
186 reviews
12 facilities
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Arbor Village at Hillcrest
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Arbor Village at Hillcrest indoor common area
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street view of Arbor Village at Hillcrest

Anonymous

Child of resident/client

5.0 out of 5 stars

Review for Arbor Village at Hillcrest

Staff is wonderful. [name removed] was great in assisting what my mother in law requested. Dr on staff and nurses.. I would recommend to others

Read all reviews

Arbor Village at Hillcrest

Retire in a neighborhood-style setting in Arbor Village at Hillcrest for independent living, assisted living, and respite care options. Located in Boise, Idaho, this community’s updated campus features lively, homey interiors, fun amenities, and lies close to parks, shopping, and restaurants.

Community Amenities and Services

To accommodate every resident’s individual needs, Arbor Village at Hillcrest takes a personalized approach to care that focuses on residents’ abilities, needs, and preferences. Compassionate staff members are available around the clock to ensure that your loved one always has access to the care they need, and emergency call systems ensure constant safety.

In the dining room, residents can enjoy chef-prepared menu options that can fit a variety of dietary restrictions and specialty diets for heart conditions and diabetes. With each dish made with senior health in mind, your loved one can eat healthy without sacrificing flavor. And with weekly housekeeping and laundry provided, you or your loved one can explore all the community has to offer stress-free.

Cozy up with a good book from the library, play bridge with friendly neighbors in the game room, tend plants in personal garden spaces, or explore Boise with assistance from the community’s concierge service.

Living Arrangements

Arbor Village at Hillcrest offers studio, one-,...

Senior living options offered

  • Assisted Living
  • Independent Living

Arbor Village at Hillcrest

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Arbor Village at Hillcrest

8.4 out of 10
Review Score58 reviewsWrite a review
Overall Experience
3.8
Cleanliness
3.6
Friendliness
3.9
Care Services
3.7
Staff
4.1
Meals & Dining
4.0
Activities
3.9
Value for Cost
3.8

A Place for Mom has scored Arbor Village at Hillcrest with 8.4 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Arbor Village at Hillcrest has 58 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 58 reviews

Last Updated: 10/6/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 6, 2025

5.0 out of 5 stars
Verified Review

Review for Arbor Village at Hillcrest

Staff is wonderful. [name removed] was great in assisting what my mother in law requested. Dr on staff and nurses.. I would recommend to others

Anonymous

Independent Living

Family/friend

September 10, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
4.0

Room for improvement

The admin and medical staff are amazing, they have resident ambassadors that help integrate new residents. The dining staff are the only issue I have. The servers are young and unfamiliar with communicating with elderly residents and the cook is fairly useless

Anonymous

Assisted Living

Family/friend

July 15, 2025

5.0 out of 5 stars
Verified Review

Amazing staff

We live out of state and placed my father in law there (he didn't want to leave Boise) almost everything was done over the phone and through the staff. They were always kind and super helpful! He always said how great the food was!

Angela

Assisted Living

Family/friend

June 5, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Wrong meds and zero communication

It all started when they gave the wrong meds to my mom. No care conferences after multiple falls and ER visits with 4 broken ribs . She had a UTI for 5 months before it got treated and after we started getting the state involved as well as the ombudsman they raised her rent with out telling us and then said it was a mistake and then gave her an eviction notice to vacate with in 24hrs . We had to scramble to find another place and hire private care to be with her while she was still at Arbor .... after getting her moved with in 4 days of the notice ,its been 2 months and they still will not refund us our prorated rent for the month of April. This place is a total nighmare for the elderly !!! If you want your love ones to not be taken care of and given the wrong meds then this is the place for them !! I strongly suggest going else where!!

Anonymous

Assisted Living

Family/friend

May 6, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

A good fit

My brother seems to really like it there and I have heard no complaints from him.

Anonymous

Assisted Living

Family/friend

March 21, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Arbor Village at Hillcrest

The staff were kind and caring to my mother. The facility was safe and clean. I think they were on a tight budget and not all food choices were always available. The management changed in the 6 weeks my mother was a resident.

Joanne J

Assisted Living

October 3, 2024

1.0 out of 5 stars
Cleanliness
1.0

Problem with medication administration

It looked nice,but problem with medication mismanagement prevented me from staying there. The facility appeared to have an outdated list and i was not able to confirm the correct list. I turned down a medication i no longer need,which led to difficulties and also led to my deciding to leave,plus their attempt to evict me. I left prior to any eviction,and would have fought that if i wished to stay. Under these circumstances i cannot assess living there.

Pamela W

Assisted Living

Family/friend

September 19, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Dad is happy

There are a lot of excellent services and our dad is very happy with care, activities and food. He is a religious man, so Sunday services give him extra support. He has made friends and enjoys the outings. His health has improved since moving in. His apartment is comfortable and well maintained.

Anonymous

Assisted Living

Family/friend

September 18, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Long response times

Lower score for quality of care due to that is takes forever to receive response from senior staff, especially to answer availability to Medicaid beds. Understanding those are not immediate, but when the money drops below [removed]K, what happens next? Overall they are very friendly.

Cindy D

Independent Living

Family/friend

September 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Arbor Village

We had a great experience with Arbor Village from the beginning. My husband and I live out of state so we were in a situation where we depended heavily on the staff to get my father-in-law moved in and all settled. [name removed] was amazing! She went above and beyond her job to be sure we felt completely comfortable with this difficult transition. The facility is clean and the food looks great. I love the variety of activities available for the residents to participate in and the care that is available if needed. Our entire experience with Arbor Village has gone way above my expectations. I would highly recommend it to anyone looking to place their loved one in assisted living.

MM

Assisted Living

Family/friend

August 2, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Arbor Village at Hillcrest

They care about you and your loves that move into one of the rooms. The staff help me when I needed to put my mom on hospice and the staff was right there as soon as we needed anything. Staff was very good. Some got very emotional when she passed, and she was only there for a very short time.

Anonymous

Assisted Living

Family/friend

March 28, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Activities
4.0
Staff
2.0
Meals & Dining
2.0

Friendly staff and great activities with serious red flags

Initially good, but three months into stay and they haven't fixed problems they promised to fix on check-in, with several reminders; had a worker using my mom's TV when she wasn't there and without permission; with left body weakness they failed to diagnose a stroke or call ambulance; and recently, a worker asked my mom to write a will to give my mom's dog to the worker

Cindy

Independent Living

Family/friend

January 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Cautiously optimistic

I like how it seems to be a whole community versus a skilled nursing or hospital-like facility. They seem to have a variety of activities and are open to suggestions for more. People are moving about throughout the day, so I think it provides a lot of opportunity for interaction with other residents. I really like the director(Jason) and dining staff. The PR gal, [name removed], left about the same time we signed the contract, which was a bummer, but she was a big reason we visited the facility in the first place.

Anonymous

Assisted Living

Resident/client

December 14, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
1.0
Meals & Dining
3.0

Things to consider when looking for Assisted Living facilities

I really like this place for the activities, but the care plans are too vague and for the money, are really expensive for the quality of care you receive. It makes me wonder if it is the CNA staff. The staff do as little as possible. They have to be told every move to make, or the resident does the work the staff is supposed to do. Maybe more training? For a simple Assisted Living with a care plan that includes meals and activities, it is great. I feel the care plan is too expensive for what you get in return. The kitchen is very cheap. The drink machines break down a lot. There is little variety in the meals. The breakfast plates are cold, which makes the meal cold. The popular meals on the menu run out before the meal time ends. So, if the resident comes on the end of the time frame, they are not able to receive the popular entrée. The kitchen staff do not like to use the steam tables because they are hard to clean? The dinner plates are heated. The staff gets a lot of complaints, but do nothing to change. When confronted, the staff has a lot of excuses. In fact, all the staff here is full of excuses when confronted and do nothing to change, or alleviate the problem. The housekeeper does minimum care, spot clean, sweep, and vacuum the middle of the room. She only does more if specifically asked to. The communication with the family is tell them what they want to hear, and change nothing. I have a lot of changes. The biggest one is re-evaluate the budget. Especially on the kitchen and meals. This place is the least expensive place I found, but I guess you get what you pay for. Cheap, especially the staff and care plan. I really like this place for the atmosphere, the service and care, not so much. I would not recommend this place if the resident needed any care above meals and help if you fall. Maybe for medicine regiment.

Anonymous

Assisted Living

Family/friend

October 11, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommended

Arbor Village at Hillcrest is a very nice facility. My loved one is happy there. My wife and I visit her weekly. The facility was renovated, it is very clean. Cost wise, it costs less than most other surrounding facilities. The staff is very attentive for all of the resident's needs. They take pride in their duties and are very positive. The housekeeping is great. Everything is kept very clean. Communication with family members is great, we've had no problems. The meals are pretty good. My loved one states that they have a different variety. I would highly recommend Arbor Village at Hillcrest to all.

Anonymous

Independent Living

Resident/client

October 10, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A good fit for me

And area that Arbor Village at Hillcrest could improve on would be to have more staffing. Also they could have better use of digital environment for the residents. However with those improvements I would recommend Arbor Village at Hillcrest to other families.

Maria Waldron

Independent Living

Family/friend

October 2, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Arbor Village at Hillcrest has been nothing short of EXEMPLARY!

We've recently moved my beloved Momma into this residential community and they have been nothing short of EXEMPLARY! From the initial tour to the contract signing, to generous assistance in getting her settled into her well adorned and nicely appointed respite room and eventually into her permanent accommodations - the staff's warm, welcoming and genuinely caring attention in all aspects has been just remarkable! Truly... Thank you to [name removed], [name removed] and all the staff for making this difficult transition SO much more enjoyable and peaceable. Our immense gratitude!

Aaron

Assisted Living

Toured community

June 28, 2023

5.0 out of 5 stars
Verified Review

Tour of Arbor Village

We toured Arbor Village at Hillcrest during our search for an Assisted Living facility for our loved one. This facility was nice. The amenities and services offered at this facility were great. We liked this facility!

anonymous

Independent Living

Toured community

November 16, 2022

5.0 out of 5 stars
Verified Review

Tour experience

I had a great tour with Arbor Village at Hillcrest. I saw on the news recently tat they are trying to re-zone and so this facility will then just turn into regular apartment buildings. There are about 117 residents who live there so they will all have to move. After seeing that, it makes me glad that I did not choose this facility because I would have had to move my loved one out and find a new place.

anonymous

Assisted Living

Family/friend

October 4, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
5.0
Meals & Dining
5.0

Our experience at Arbor Village

I think that they could improve on their response time when requests for room repairs are made.

Arbor Village at Hillcrest

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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