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Autumn House West

914 W Market St, York, PA 17401

For pricing & availability:
(866) 374-4058
7.7
Review score
52 reviews
Add review
7.7
Review score
52 reviews
  • 5 star
    31%
  • 4 star
    43%
  • 3 star
    10%
  • 2 star
    8%
  • 1 star
    8%
See all reviews
8.5
Review score
125 reviews
2 facilities
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Autumn House West
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Autumn House West
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Anonymous

Child of resident/client

5.0 out of 5 stars

Great and Friendly Staff; Your Wish is Their Command!!!

5 on each. Although Mom was only there for a short time care was excellent and everyone was so friendly. I was impressed either way the entire experience. I was sorry that Mom was not in a position to participate in any of the activities.

Read all reviews

Autumn House West

Autumn House West is an assisted living community located in York, Pennsylvania. At our home, we offer a wide variety of community features. From regularly scheduled on-site activities to off-site events and adventures, we want our residents to enjoy all that life has to offer. We don’t expect you to move in without your furry companion, so we welcome dogs and cats in resident rooms. Our purpose-built community provides supportive individualized care to each and every resident. The attentive care staff of Autumn House strives to create an environment that caters to everyone's unique needs. Visiting loved ones are more than welcome to utilize our free guest parking spaces. If you’d like to learn more about what Autumn House can offer you, contact a Senior Living Advisor!

Community Services

At Autumn House West, we provide a restaurant-style dining experience with a personal chef and kitchen staff who prepare three meals a day. We also offer specialized dining programs designed to help seniors meet their nutritional needs. To help ensure residents enjoy a diverse cycle of events and recreation, we employ a full-time activities director, and love to celebrate holidays and birthday parties and provide regular musical entertainment. Our specially curated on-site activities...

Senior living options offered

  • Assisted Living
  • Memory Care

Autumn House West

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Autumn House West

7.7 out of 10
Review Score52 reviewsWrite a review
Overall Experience
3.8
Cleanliness
4.0
Friendliness
4.1
Care Services
3.7
Staff
4.1
Meals & Dining
3.9
Activities
4.0
Value for Cost
3.9

A Place for Mom has scored Autumn House West with 7.7 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Autumn House West has 52 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 52 reviews

Last Updated: 10/24/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marcia M

Assisted Living

Family/friend

October 24, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
3.0

Minimum care for assisted living

I was very unhappy with the management at this facility. My mother gets not even the minimum care. Med techs are the only people I see when I stop after 6 pm. I have sent letters to both Resident care coordinated and also acting site supervisor since my mother arrived [date removed]. I do not feel there was any attempt to address the issues and have Never been contacted by either of these persons. We are leaving this facility at the end of Oct and would not refer to this facility at this time

Anonymous

Assisted Living

Family/friend

September 16, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great and Friendly Staff; Your Wish is Their Command!!!

5 on each. Although Mom was only there for a short time care was excellent and everyone was so friendly. I was impressed either way the entire experience. I was sorry that Mom was not in a position to participate in any of the activities.

Connie

Assisted Living

Family/friend

September 3, 2025

3.0 out of 5 stars
Verified Review

Review for Autumn House West

They need to understand they are not babysitters. They need to remember it is not a nursing home, but a retirement community.

Anonymous

Assisted Living

Family/friend

August 29, 2025

3.0 out of 5 stars
Verified Review

Review for Autumn House West

The staff is very nice and listens to concerns. Seems like they may need more staff to take care of patients. Takes longer than 5 minutes to get someone to respond and sometimes had to hit the button more times. Had concerns where they didn't shower her for over a week the one time so you have to aware of what's going on so you can let them know. Had an instance where the bathroom toilet was left very dirty and had to bring it to their attention 2 times. My mom was only there 2 months and loved the gentleman on the second floor. He was always there to help her. They were very good at letting me know if something was out of the ordinary and they had to call 911.

Anonymous

Assisted Living

Family/friend

June 5, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Autumn House West

Recommend using a doctor that is able to take care of all medical needs and comes to the "home". Especially if staff is administering insulin or other special needs. Staff needs training on insulin administration. We had various life threatening issues due to staff's lack of understanding insulin and special needs.

Anonymous

Assisted Living

Family/friend

May 7, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
5.0
Staff
3.0
Meals & Dining
3.0

Room for improvements

No actual nurses on site over weekends. Evening shift too busy chatting with other staff members to pay attention to call buttons. Usually takes up 2 hours to answer on night shift. We have regrets. Activity personal are top notch!

Anonymous

Assisted Living

Family/friend

April 18, 2025

1.0 out of 5 stars
Verified Review

Autumn House West

This place was not very good--she was only in there for a very short time but the time she was there they weren't very responsive. The ladies in the office were extremely nice though. It was a pretty old facility. We pulled her out in less than a month.

Steven

Assisted Living

Family/friend

March 14, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
1.0
Meals & Dining
2.0

Would Not Recommend! Don't Waste Your Money!

I would give the staff category a lower rating if I could. The place was pretty clean. Other than that, I don't have much good to say about the place. Definitely would NOT recommend it! My parents definitely didn't like it

Lars L

Assisted Living

Resident/client

January 10, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

It's ok

Always difficult to get healthy meals for diabetics. Some equipment fails: one elevator was out for 2 weeks emergency generator has been out for months I love to sing but there are not enough other singers to sing 4 part harmony.

Anonymous

Assisted Living

Family/friend

November 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Autumn House West review

Our experience was much better when we switched doctors that would come into the facility. Also, when Mom began hospice care, it was a godsend. The hospice staff took care of a lot of the personal needs that she was not able to do herself. I feel the staff is better suited for a resident that has a lower need of assistance. Our mother had a high level need of assistance and the call bells were not answered in a timely manner. I must say, I feel most of the staff was very caring

E N

Assisted Living

Family/friend

June 22, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Nice lower income facility with good staff

Staff is experienced and friendly. Nice facility for those with limited income/financial savings. Regular activities for residents. Facility could use some updating as it is an older building. Overall very pleased.

Anonymous

Assisted Living

Family/friend

May 7, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Hoping for improvements

My mother complains a lot about everything. She says that the food is bad, they lose a lot of clothing, not happy with the care, and I guess they have mice. Based off of our experience, I would not recommend Autumn House West.

Gareth

Assisted Living

Family/friend

April 23, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A retirement community that truly cares

In short, they were amazing! All the way up until her passing on [date removed] She's with Jesus now so it's bittersweet! I'll see her again! Some of the things I liked about Autumn House West: Catered to her every need. Communicated with me and kept her privacy when people would call or visit. (They didn't tell anyone about her dementia, had to ask me her POA) . Clean rooms! . Internet for their gizmos and gadgets... Plenty of activities! She was a Bingo queen! Made lots of friends even though she was only there for 8 months; the staff practically forced her to participate once she was settled in! Haha! It took almost 2 months but she "surrendered" and ended up really enjoying herself! They were compassionate about her every need. Frequent trips for the residents to do. Residents (as long as not a "flight risk") would have freedom to walk to the stores downtown. (CVS, dollar general, local shops!). Left her alone if she wanted. Allowed cell phones and iPads and most creature comforts we take for granted. Lastly, it didn't smell bad! ANYWHERE. [name removed] is running an amazing place.

Anonymous

Assisted Living

Toured community

May 2, 2023

5.0 out of 5 stars
Verified Review

Great!

I toured Autumn House West when seeking Assisted Living for my loved one. The tour and the facility were great! The cleanliness and friendliness were very good. The atmosphere and my tour guide were great, also!

Terri

Assisted Living

Family/friend

April 25, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Would Recommend

We've had an overall great experience with Autumn House West. The staff are very friendly, rooms are nice, and it's an excellent value for the money spent.

K B

Assisted Living

Family/friend

April 20, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

Helpful and Caring Staff

I really do think they try to make everyone feel welcome. From Day 1, they would call my brother by his name which I know made him feel good! Nursing staff is good with meds, they have a few that there have been issues with, but honestly if you talk to the head nurse, she takes care of it. I would say that I email them if I have any concerns and they are very good at addressing them!

Anonymous

Assisted Living

Toured community

February 20, 2023

4.0 out of 5 stars
Verified Review

My tour of Autumn House West

I toured this community and it was good!

Jennifer L

Assisted Living

Family/friend

October 17, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

I like it there.

David

Assisted Living

Family/friend

September 19, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Friendly Staff

My loved one seems like to like the food. They have Bingo, and different activities for the residents. The other residents have been very nice, and are very friendly. I picked this place because of the great location, they had an opening available , and theywere able to meet the needs of my loved one. They seem to work with you and make accomodations for your loved one.

anonymous

Assisted Living

Family/friend

July 27, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

5 star review

Overall we have had a good experience at Autumn House West. I would tell others just make sure you have all of the information before moving in.

Autumn House West

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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