5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great

It was a big change for everybody in the family, but we made it! Mom is all settled in and happy in her new spot. She seems to be really thriving. I’m very happy with the care she is getting and manager has been so helpful.

5.0 out of 5 stars

We moved our dad here from another facility where they would not let him go back to his room in the day to take a nap. Everything there was done on the schedule of the facility, not based on what my dad needed. At Bel Air Assisted Living, the staff does things the way my dad wants. It has been such a positive change for him and he is so happy!!

5.0 out of 5 stars

Great place. My mom is really happy and well taken care of. Moving her here was a good decision. Thanks.

5.0 out of 5 stars

Really nice place. Beautiful, comfortable, and very responsive to what my mom asks for. She has adjusted well to the move.

5.0 out of 5 stars

Highly satisfied. Great staff. Very responsive manager. Mom's happy.

5.0 out of 5 stars

Very nice place. We moved Mom from somewhere else. They react quickly here when my mom needs something. At the other place she had to wait a long time for help. Communication is excellent with weekly written updates from manager. We feel very supported. What they tell you on the tour here actually is true.

5.0 out of 5 stars

Excellent staff, great facility, friendly place, everything is good, I would recommend.

5.0 out of 5 stars

Thank you, everyone there is really wonderful. Our family is very satisfied.

5.0 out of 5 stars

Thank you for all you do. I am very happy living here. The food is really delicious and I feel like all the staff really care about how I am feeling.

5.0 out of 5 stars

I really feel like we made a great choice bringing my mom here. She has adjusted well to the change and it really is thanks to your staff.

5.0 out of 5 stars

Excellent care, tons of staff and really responsive to personal situations of my mom. A pleasure to work with. Thanks for all you do.

5.0 out of 5 stars

Verified Review

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

my review

It a small community and we like that. I feel they get more personalized attention. the staff is very friendly and the food is good. They have activities for the residence to participate in. I would recommend this community to others.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Staff

4.5

Easy location to go and visit

For the most part they've been awesome. I did have a problem with their weekend care providers. I've noticed a bit of a discrepancy in what they say they offer vs. what's occurring. But that could be due to Covid, or due to my loved one having a hard time adjusting. It's hard when you can't randomly stop by. Other than that they've been great. They seem to have a lot of patience with my loved one. I haven't been able to go in except for a few times, but from what I have seen, everything seems clean and taken care of. Everyone seems very nice. They just got a new activities coordinator who is planning to ramp up the activities.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Meals & Dining

5.0

a great place for a loved one

The community resident to staff ratio is good. The assisted living manager is very conscientious. The food is good and I would recommend this community to others.

0.5 out of 5 stars

Cleanliness

0.5

Friendliness

0.5

Value for Cost

0.5

Care Services

0.5

Activities

0.5

Bel Air Assisted Living review

We placed my grandmother in this facility, believing she would be safe and well cared for by a skilled, honest and compassionate staff. We were mistaken. Realizing our error, we began the process of moving her out and into a credible continuous care facility, while following Bel Air Assisted Living's Termination of Contract protocol. During this time, our loved one failed to receive the level of care she required when the extra assistance was needed the most. Her health declined as a direct result of poor communication between management and an improperly trained/certified staff. Had it not been for our family's relentless intervention, our mother, grandmother, great-grandmother would not be with us today, months after her shameful ordeal, as I write this review. DON'T be fooled by an idyllic setting. Luxury living DOES NOT necessarily equate to employing a Quality staff that gives Quality senior care. DON"T be misled into a false sense of security by inflated advertising or from management's boastful claims. RESEARCH. To find the quality measures and complaint history for a specific Maryland assisted living residence in the Maryland Guide to Long Term Care Services, I urge you to go to the Maryland Health Care Commission website before finalizing your decision. You DO NOT want to subject your senior loved one to the ill-treatment ours endured.

Response from Bel Air Assisted Living

February 28, 2022

We certainly enjoyed having your grandmother with us for the 14 months during which we took care of her. Your concerns have been reviewed in detail by our supervising nurse. She has confirmed that our staff appropriately followed all orders given by your grandmother’s treating physicians. Our supervising nurse also reviewed all aspects of staff training and she has confirmed that all training is up to date and available for anyone’s review. We were particularly surprised by your statement that our staff is inadequately trained, because your family approached one of our staff members to care for your grandmother privately after she left our facility. We are restricted by HIPAA privacy laws from discussing the details of your grandmother’s care or the specifics of the disagreements your family had with the orders provided by your off site physicians. Most families choose to use the physician that comes to our facility, rather than a physician who is not able to provide on site evaluation and treatment. The physician that comes on site to our facility has a higher level of availability than physicians in the community, and working with him typically helps things to proceed more smoothly between the physician and family members. Residents and families are typically highly satisfied with the care we provide, as you can see from our numerous positive reviews. We made every effort to address your family’s expectations during the frequent meetings we had with your family during your mother’s time with us. It is unfortunate that you did not attend any of these meetings to voice your concerns, as it is not possible to make any adjustments at this point. It is highly unusual for a family to have such difficulty adjusting to the transition of their loved one to an assisted living. Prior to the pandemic, you and various members of your family were in the facility for multiple hours almost daily including participation in meals and activities. We gladly welcome all families, but this level of family-member presence in the building unfortunately could not continue during the pandemic. Most families have been able to accept the state-mandated restrictions on visiting during the pandemic, despite this being difficult for all concerned. We are disappointed that your family’s expectations were not met by our numerous accommodations to meet your family’s requests, however, we are never able to meet requests that go against doctor’s orders or state-mandates. It is unfortunate that things did not end on a more positive note. We wish the best to your grandmother and your family as your move forward down other avenues.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Review of Bel Air Assisted Living

They have been reaching out a lot because we can't come in to visit. It has been really nice to have video chats with my mom and we have come to visit on the porch, too, which is a nice spot. It is obvious they are being really careful and keeping everyone up to speed. My mom is doing great here. Just a lot of communication and that has been helpful.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Review of Bel Air Assisted Living

They are really helping us with the ipad visits and set things up so that I can visit on the front porch. I feel that they are being really careful to keep everyone safe and [name removed] the manager sends out a lot of information about what they are doing and I like that it is a smaller place so there are fewer people coming and going in an out of the building and even though it is a really scary time in the world they haven't had any cases and I feel good having my mom stay there and all the staff are really nice.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Review of Bel Air Assisted Living

Beautiful building - the staff are so caring and I have gotten to the point where I know all of them by name and can see how well they know my mom and how she likes things. I'm really glad we made this decision.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Review of Bel Air Assisted Living

We moved my mom here from a bigger place. They do a better job here responding to residents and monitoring for medical problems. We are happy we moved. My mom is doing better here and seems to like it. Flowers outside are really pretty.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Review of Bel Air Assisted Living

My father was there for respite. They did a great job. He likes the food and people. We had a great trip and didn't worry about him. Really nice place.