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Benchmark Senior Living at Forge Hill

4 Forge Hill Road, Franklin, MA 02038

For pricing & availability:
(866) 374-4058
9.6
Review score
46 reviews
Add review
9.6
Review score
46 reviews
  • 5 star
    56%
  • 4 star
    33%
  • 3 star
    7%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
8.8
Review score
2275 reviews
68 facilities
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Benchmark Senior Living at Forge Hill
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Benchmark Senior Living at Forge Hill
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Beverly S

Sibling of resident/client

5.0 out of 5 stars

My Brother's Keepers - Support at its best

Most important: communication was excellent, transparent and timely. As caregiver I was always informed well and in advance or in the moment (a fall, for example) so that decisions could be made that were best for my brother. Collaboration was helpful and welcome. There was always a nurse there and she led the team professionally and with understanding for the situations of all parties. I can't speak highly enough of her and how she did her work. Also the other nurses, just wonderful. The way the team of aides worked had structure; I always knew who 'had' my brother on a particular day and how he was doing. The accommodation was lovely and the food was fine. If I am honest, that's more important to us, the caregivers, than to the patients with advanced dementia. They appreciate people connections more than trendy colors or biological food. The facility had a doctor there visiting patients every week and on-call always; a pharmacy connection, a hairdresser, provision for a car and accompanying aide for specialist appointments. There were activities and opportunities for making connections; the days had structure and lightness, Lots of smiles, laughter. And a lot of understanding. I recommend the facility with no reservations. The director told me: in en interview, I ask these young people WHY they want to do this work. Training is always possible, but motivation is most important. That was reflected in the atmosphere,100%.

Read all reviews

Benchmark Senior Living at Forge Hill

Just under an hour outside of Boston, Massachusetts and Providence, Rhode Island, Benchmark Senior Living at Forge Hill sits in the historic town of Franklin, Massachusetts. Our community features cozy common spaces, an outdoor courtyard, and an array of care services. As Franklin’s first senior living community, we’ve provided our surrounding community with award-winning assisted living and memory care services for over 23 years.

Located less than a mile from Route 140 and Interstate 495, residents enjoy our easy access to local dining, shopping, and entertainment options. Spend your days exploring the Franklin Public Library — considered America’s first public library. Soak in the sun at Chilson Beach on Beaver Pond, play a game of best ball at Franklin Country Club, or enjoy nature at Franklin State Forest. While Franklin offers plenty of exciting attractions to visit, staying on campus provides you with relaxing amenities as well as supportive services designed to maximize independence and encourage a healthy, active lifestyle.

Community Amenities and Services

At Forge Hill, we work hard to provide exciting activities that keep residents active and engaged each and every day. With help and care when you need it, you can spend time focusing on social, mental, and physical wellness....

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Benchmark Senior Living at Forge Hill

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Benchmark Senior Living at Forge Hill

9.6 out of 10
Review Score46 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.2
Staff
4.7
Meals & Dining
4.2
Activities
4.2
Value for Cost
4.2

A Place for Mom has scored Benchmark Senior Living at Forge Hill with 9.6 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Benchmark Senior Living at Forge Hill has 46 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 46 reviews

Last Updated: 10/20/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Beverly S

Memory Care

Family/friend

October 20, 2025

5.0 out of 5 stars
Verified Review

My Brother's Keepers - Support at its best

Most important: communication was excellent, transparent and timely. As caregiver I was always informed well and in advance or in the moment (a fall, for example) so that decisions could be made that were best for my brother. Collaboration was helpful and welcome. There was always a nurse there and she led the team professionally and with understanding for the situations of all parties. I can't speak highly enough of her and how she did her work. Also the other nurses, just wonderful. The way the team of aides worked had structure; I always knew who 'had' my brother on a particular day and how he was doing. The accommodation was lovely and the food was fine. If I am honest, that's more important to us, the caregivers, than to the patients with advanced dementia. They appreciate people connections more than trendy colors or biological food. The facility had a doctor there visiting patients every week and on-call always; a pharmacy connection, a hairdresser, provision for a car and accompanying aide for specialist appointments. There were activities and opportunities for making connections; the days had structure and lightness, Lots of smiles, laughter. And a lot of understanding. I recommend the facility with no reservations. The director told me: in en interview, I ask these young people WHY they want to do this work. Training is always possible, but motivation is most important. That was reflected in the atmosphere,100%.

Anonymous

Assisted Living

Family/friend

October 13, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Forge Hill offers a Home & Community

What we like the most about the community is that they are proactive with individualized care plan; very professional and courteous staff ; commitment to client was apparent; thorough admission and assessment process.

Anonymous

Assisted Living

Family/friend

July 11, 2025

5.0 out of 5 stars
Verified Review

A great choice.

It has been a great place for my brother. He is very happy. The Franklin location is well run and maintained. The staff is consistently pleasant, patient and very caring.

Anonymous

Assisted Living

Family/friend

June 27, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

patient and compassionate staff

I would recommend Benchmark to anyone. Let's just say my wife was adamant that she didn't want to be in assisted living, and the staff certainly heard about it. Benchmark was understanding and patient with her, and after 6 weeks there, my wife has adjusted pretty well. I'm very pleased with Benchmark and with A Place for Mom in helping place my wife after she was rejected by the initial recommended facility.

Anonymous

Memory Care

Family/friend

May 30, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent choice for our mom

Over all we are very happy with our choice. My mom attends all activities and is kept busy all day. Staff is very helpful and friendly. Everything is very clean. Mom is content. The rooms in memory care vary in size, moms is a smaller one but she doesn't spend much time in it anyway, it's more than adequate.

Monet U

Assisted Living

Family/friend

November 7, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

"The staff truly care about the residents"

Benchmark is a wonderful place. The staff really look out for the residents. They care a lot and provide wonderful activities and lots of fun. It's like a big family.

Anonymous

Assisted Living

Family/friend

October 29, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Staff, the best

I have made recommendations to other families about Forge Hill, one family moved their dad in.

Anonymous

Independent Living

Family/friend

October 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Highly recommended

The staff has been consistently professional, caring and responsive. My brother has a studio apartment which is fine for him. He has a bed, a comfortable chair, his television. There is room for a small dining set. He has a small kitchen with a refrigerator, a cooktop and a sink.

Anonymous

Assisted Living

Family/friend

August 27, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Benchmark Senior Living at Forge Hill

Okay on experience, no additional comments and yes on recommendations.

Elaine M

Independent Living

Resident/client

August 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Great choice for a positive experience!!

We chose Benchmark because of the facility's ability to provide services according to the progression of needs. The apartments vary in size and configuration. Some have full kitchens (ours) some are studio. There are only 3 2 bedrooms in the entire facility. We have been waiting for one since we came. In the meantime we are managing. Storage space is very minimal!! (That would be the only negative thing about the facility )

Tara

Assisted Living

Family/friend

August 9, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

Quality Care

The apartment on 3rd floor was very warm. Could not adequately control temperature in the apartment. Overall staff was wonderful. Great with my mom and responsive to me. The nursing staff were very responsive. The food was ok. Mom only ate in her apartment. Delivered in styrofoam containers. Not always warm and times of delivery were inconsistent. Seemed like good activities but mom would not participate. The cost did increase significantly within several months Note: mom transitioned out of Benchmark in [date removed]after 10 months. Moved to [community name removed] L for 7 months. Then [community name removed] for a month. She passed in [date removed]

Anonymous

Assisted Living

Family/friend

June 12, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Benchmark Senior Living at Forge Hill

She has a one bedroom and the rooms are really nice and spacious. The kitchen is well equipped, although she doesn't really use it. The grounds are beautiful. She does go and sit outside once in awhile. The library comes in handy for her as she reads a lot and can't always find books on her kindle. And I found your website very helpful and all the places that responded were also very helpful.

Anne A

Assisted Living

Toured community

May 6, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

moving in

I will be moving in to Benchmark Senior Living at the end of the month. If I could rate this experience at a 10 out of 5 stars I would. I had no experience with this and no idea what to expect or look for. Working with [name removed] has been great. She has made a stressful time less stressful.. She is patient enough so that any questions I have she answers, like finding a dog sitter and finding a mover. The facility itself is beautiful and they have a lot more to offer than other places I've seen. [name removed] was not a hard sell so I could trust her to be fairly objective. [name removed] and other staff I met were very welcoming. I believe I will be very happy there.

MG

Assisted Living

Family/friend

March 21, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Benchmark Senior Living at Forge Hill

Very kind and caring staff, pleasant surroundings, no smell, would recommend.

Chris R

Assisted Living

Family/friend

January 23, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

no better place for a loved one, exceeded all expectations, caring community

If you want a great, caring place to send a loved one, Forge Hill is the place to go. Second to none. [name removed] is a great manager, and it's clear how much he truly cares about the residents. All of the nurses and medical staff, the CNA's, the maintenance staff etc., are all great, caring people. My mother had MS and other health issues which severely limited her mobility, and never once did she have a bed sore nor complain about the staff. As a matter of fact, she loved them all. And she was hard to please. When she passed, there were so many staff that were heartbroken, as they really cared about her. None of the negative things you hear about Assisted Living facilities apply to Forge Hill. I recommend it to anyone and will continue to sing their praises and refer them.

Anonymous

Independent Living

Resident/client

September 29, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Our new home

We are currently residents at Benchmark Senior Living at Forge Hill and overall things have been good for us here at this facility. Our move in process was timely and efficient. The staff here are very friendly, positive and efficient. The variety of meals is unlimited. However, they are often only lukewarm. I've already spoken to one of the chefs about that. The facility is very clean. So far overall, I have no complaints. However, many of the other residents are extremely negative about everything.

MIchael

Assisted Living

Toured community

July 25, 2023

4.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with Benchmark Senior Living and we thought they did a very nice job on the tour experience, we liked them but it was another communities location that was going to be the better fit

Karin

Assisted Living

Family/friend

July 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Good Experience

It looked like a beautiful facility. My loved one, has a 1 bedroom with kitchenette, and it is quite nice. Of course, not what she was used to, but very adequate for her needs. She has been joining in some of the activities, which is a bonus as she had lost her few contacts over the past years for various reasons. It's good to hear of her participation.

Anonymous

Assisted Living

Family/friend

June 7, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Gracious Living--At a Price.

I would recommend if you can afford it. We picked this community because, it's a good location, continuous dining 7 am to 7 pm, and attractive facilities. It's very friendly and homey, but expensive. They keep in very close touch with family of residents.

Anonymous

Memory Care

Toured community

February 14, 2023

5.0 out of 5 stars
Verified Review

My Tour Experience at Benchmark Senior Living at Forge Hill

This was a very nice community. My loved one required more care than they could provide.

Benchmark Senior Living at Forge Hill

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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