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Brookdale Colonial Heights

400 Professional Park Drive, Kingsport, TN 37663

For pricing & availability:
(866) 374-4058
9.6
Review score
32 reviews
Add review
9.6
Review score
32 reviews
  • 5 star
    66%
  • 4 star
    28%
  • 3 star
    6%
  • 2 star
    0%
  • 1 star
    0%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Colonial Heights
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Brookdale Colonial Heights community exterior
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Mary J

Child of resident/client

5.0 out of 5 stars

A great place when this decision has to be made.

This was better than expectations. The staff is very friendly and happy to help in any way. They really try to engage all the residents in memory care to help them feel happy and safe. The rooms are kept clean and there are many activities that are planned just for them. It does take time to make this kind of decision and time to adjust. It we are very grateful we found Brookdale Colonial Heights. It is an answer to prayer.

Read all reviews

Brookdale Colonial Heights

With a wide selection of vibrant amenities and compassionate staff close by to make your days easier, residents are able to savor their golden years at Brookdale Colonial Heights. Here, you have access to assisted living and memory care services under one roof to help you or your loved one age easily in place. Would you benefit from assistance with bathing before bedtime, getting dressed in the morning, or managing your daily medications? All of your individual care needs can be met promptly under one roof. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to an emergency. Keypad entries and an emergency alert system are also used here to promote additional safety. All residents can look forward to individualized plans and a person-centered approach to care. Each individual is given a comprehensive assessment upon moving in, which means you pay for the care you need — and not a penny more. Some additional perks to look forward to here include transportation assistance, help with housekeeping, trash removal services, home maintenance, and restaurant-style meals.

Community Services and Amenities

One of your toughest decisions may be determining how to spend your time. Residents in assisted living...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Colonial Heights

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Colonial Heights

9.6 out of 10
Review Score32 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.8
Friendliness
4.9
Care Services
4.6
Staff
5.0
Meals & Dining
4.5
Activities
4.5
Value for Cost
4.5

A Place for Mom has scored Brookdale Colonial Heights with 9.6 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Brookdale Colonial Heights has 32 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-20 of 32 reviews

Last Updated: 6/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

June 12, 2025

3.0 out of 5 stars
Verified Review

Review for Brookdale Colonial Heights

We like that it's a smaller facility. The meals are pretty good.

Mary J

Memory Care

Family/friend

May 8, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A great place when this decision has to be made.

This was better than expectations. The staff is very friendly and happy to help in any way. They really try to engage all the residents in memory care to help them feel happy and safe. The rooms are kept clean and there are many activities that are planned just for them. It does take time to make this kind of decision and time to adjust. It we are very grateful we found Brookdale Colonial Heights. It is an answer to prayer.

Anonymous

Memory Care

Family/friend

April 10, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Our families experience

What we like the most about Brookdale Colonial Heights is the friendly staff, their personal attention and that the food is mostly good. Yes, we would recommend Brookdale Colonia Heights to other families based on the experience we have had so far.

Anonymous

Memory Care

Family/friend

March 19, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Positive experience

We found their staff to be very responsive when we had questions or concerns. My mother seemed happy while she was there. I'm now moving my mom from that facility to a place closer to me so really don't have more than a couple of months of experience with them. It's a smaller and older facility so it doesn't have some of the amenities that are in larger ones. I think there is benefit to considering Brookdale because it is smaller and a little more intimate than a larger facility

Karen

Memory Care

Family/friend

February 25, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly and Caring Staff

There is no place I would rather have my husband. The communication back and forth regarding my husband's care. Staff are attentive and compassionate. They love what they do. The Executive Director and Health & Wellness Coordinator or their designees are available 24/7 to listen and respond to my questions and concerns. The facility is generally very clean. They have medical and psychiatric providers to deliver care on site as appropriate if families choose to use these providers. They have activities and programs available. They have exercise time with light weights as well as hallway walking. Residents get mental and physical stimulation. The Memory Care facility is secure. The facility is pretty

Sharon Hoover

Memory Care

Family/friend

December 23, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale Colonial Heights has been a great fit for my husband. They do a great job of taking care of patients.

Brookdale has been a good fit for my husband. The staff has been wonderful. They are very kind and attentive to his needs. I would highly recommend this place for anyone looking for a memory care facility.

Anonymous

Assisted Living

Family/friend

November 7, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

The staff is wonderful. They are patient and friendly. The activities are great! Would like to have been more. Love this place highly recommend.

Carolyn W

Memory Care

Family/friend

October 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Great staff

Love the staff. So sweet to my mother and they take great care of her!! Always clean - a very clean facility. Always smells great too! Great at cleaning her room. Good administration, a great team! Everyone is so friendly! They make you feel like you’re part of the family

Leigh Anne

Memory Care

Family/friend

October 5, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Brookdale Colonial Heights

Overall, they have been more than helpful from the very beginning. From having the furniture delivered and setup to dealing with getting her settled in. There have been a few snags but we have gotten things worked out. I would recommend Brookdale Colonial Heights to others.

Judi M

Assisted Living

Family/friend

August 28, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Nice and personal

Brookdale Colonial Heights is a very nice place. It's small and personal and meets mom's needs. Good staff and workers. Everyone has made mom feel at home and welcomed. They have been very helpful. The nurses are very understanding

Karen

Memory Care

Family/friend

March 28, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent Caregiving

My husband has been at Brookdale for approximately two months. His care has been excellent. He enjoys joining other residents walking in the hallways, listening to guest musicians and vocalists, working jigsaw puzzles, and playing bingo. He loves the food and sometimes eats extra servings. When I have expressed concerns about medications or missing remotes or clothing, they have been addressed immediately and to my satisfaction. Staff genuinely care about the residents and families.

Leslie

Assisted Living

Family/friend

March 26, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

Loved one is comfortable and at home

Small, intimate and feel comfortable knowing what's going on with the facility/employees and other residents- I love the smaller and personal aspect of Brookdale in Colonial Heights. Staff was super friendly and personable. The size of the facility was perfect for our situation. Parking is horrible if busy or raining and you have to take your loved one out of facility

Dana R

Memory Care

December 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Community

Great Community and wonderful staff! Awesome food and very clean community. Very wonderful community and very much reccommend!!

Carissa B

Assisted Living

Family/friend

December 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A home when home is no longer an option

When someone you deeply love experiences the less tender side of aging and are no longer able to take care of themselves, the worry and stress truly set in. For someone that has given so much and invested in you as a person to grow, learn, and become the best you can be it is only acceptable that they get the most individualized and quality resident care. A place where they can still be independent and branch out socially, but still have people at the ready to step in and assist who are medically qualified and really care about your loved one. This place really helps ease the whole process as well as help alleviate the stress and anxiety. The staff is truly amazing, I’d like to shout out clay. Overall, I truly recommend this place even if just for consideration for a loved one.

Verena J

Assisted Living

December 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale family

Brookdale Colonial Heights is the best. My Aunt has been a resident since March of this year. We toured several facilities and chose the best one! She is very happy and we are delighted that she is safe and happy . The staff is fantastic and there are plenty of activities . She loves the food as well .

Mike G

Assisted Living

Family/friend

December 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

So Friendly, like part of the family!

The Staff at Brookdale in Colonial Heights are so Friendly and Helpful at every turn! They make every effort to accommodate the needs of all of the residents! The Staff work hard to provide a variety of events to keep everyone entertained. We have enjoyed each of the Staff and wish them all a Merry Christmas!!

Kathy

Assisted Living

Family/friend

December 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Nice home for Mother

I feel my mother is well cared for and enjoys her neighbors, the activities and trips provided. I even think I’ve made friends here too! We lost my Daddy soon after my parents moved in. The support we received from the staff was amazing and my mother has continued to thrive.

Anonymous

Assisted Living

Family/friend

October 17, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I'm very happy with them

This community - Brookdale Colonial Heights is BY FAR the very BEST assisted living facility I've found! The staff is amazing! It's clean, the food is unbeatable! My father is SO happy. If we could give it a 10 (5+++) we would!

Gary L

Assisted Living

Family/friend

October 6, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Care for my Mother

My Mom has been at Brookdale for over a year and we have been very pleased with the quality of care she has received.The staff is very professional and caring. They have a small amount of turnover in employees.My mother has been very complementary about the food and activities.

Clay G

Memory Care

Family/friend

November 11, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review

My Aunt developed Alzheimer's and the staff are phenomenal! My aunt can be a challenge but she is doing great! She goes to every activity and has made friends. The Executive Director is amazing and our family could not be happier. So glad we chose this community

Brookdale Colonial Heights

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Map of the neighborhood around Brookdale Colonial Heights

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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