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Brookdale Hagerstown

20009 Rosebank Way, Hagerstown, MD 21742

For pricing & availability:
(866) 374-4058
8.5
Review score
85 reviews
Add review
8.5
Review score
85 reviews
  • 5 star
    50%
  • 4 star
    25%
  • 3 star
    7%
  • 2 star
    4%
  • 1 star
    14%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Hagerstown
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Brookdale Hagerstown
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Anonymous

Loved one of resident/client

5.0 out of 5 stars

A comforting embrace!

unable to rate the activities personally as our loved one was bedridden. However we saw lots of folks playing bingo, puzzles, signup for weekly outings! Based on what we saw I would rate a 5. Our loved one required a lot of special care. The aides, CNA's, Med techs and nurses were wonderful! The ladies from the dining room popped in daily to say hi to my father-in-law and to provide encouragement too! The Nurse Practitioner was very proactive in advising us of additional services needed and ensured the need was quickly met. Hospice team & Brookdale nursing team partnered with his care. We were very pleased with our experience!

Read all reviews

Brookdale Hagerstown

Experience person-centered care and daily support when you reside at Brookdale Hagerstown. Whether you’re in need of memory care or assisted living services, we can accommodate your needs, both now and in the future. Our trained team is equipped to assist with bathing, dressing, grooming, and other personal care services you may benefit from. Memory care residents can enjoy life with added support from our staff, who are available 24 hours a day, seven days a week to be alerted to any emergencies. A 24-hour security system and keypad entryways have also been installed for your protection. Wherever your care journey takes you, we’ll be there every step of the way.

You can find our nostalgic community in an elegant building that resembles a grand hotel of the past. The main living room features a brick fireplace, comfy couches, and a convenient hospitality station. Grab a coffee, tea, or snack to enjoy in the colorful garden or courtyard. You’ll notice we’re surrounded by the countryside, including farms and beautiful wooded areas. Additionally, we’re close to the downtown area, providing easy access to a variety of cultural opportunities, businesses, and local events.

Community Services and Amenities

Residents have a lot to look forward to...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Hagerstown

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Hagerstown

8.5 out of 10
Review Score85 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
3.8
Staff
4.5
Meals & Dining
4.2
Activities
3.9
Value for Cost
3.8

A Place for Mom has scored Brookdale Hagerstown with 8.5 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Hagerstown has 85 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 85 reviews

Last Updated: 9/9/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 9, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A comforting embrace!

unable to rate the activities personally as our loved one was bedridden. However we saw lots of folks playing bingo, puzzles, signup for weekly outings! Based on what we saw I would rate a 5. Our loved one required a lot of special care. The aides, CNA's, Med techs and nurses were wonderful! The ladies from the dining room popped in daily to say hi to my father-in-law and to provide encouragement too! The Nurse Practitioner was very proactive in advising us of additional services needed and ensured the need was quickly met. Hospice team & Brookdale nursing team partnered with his care. We were very pleased with our experience!

Cynthia

Assisted Living

Family/friend

September 8, 2025

5.0 out of 5 stars
Verified Review

Review for Brookdale Hagerstown

It's just the right size facility - not too big with too many people. All the staff know all the residents, and this is a very clean, well kept facility.

Patricia

Assisted Living

Family/friend

July 29, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Our family experience

The staff is very patient and knows what each resident requires. I have never seen a staff member be nasty or mean to a resident. That is one of the most comforting things about this facility. I know when I leave my mom she is in good and capable hands. The faculty is open to concerns and does follow through. We just had an ED change so we are still getting to know him.

S.W.

Assisted Living

Family/friend

May 23, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Happy Over All

My grandmother [name removed] spent her final years here. Through it all she received excellent care and friendly treatment by the staff. She participated in the therapy services, and took part in activities that were offered. I am so very thankful for the attention she received right up to the end.

Chuck E

Assisted Living

Family/friend

April 7, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Truly a place for Mom

I have found the staff to be very friendly and helpful. Room sizes and amenities are more than adequate.

Anonymous

Assisted Living

Family/friend

March 26, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale Hagerstown

Everyone was super helpful and friendly. Cleanliness of facility. Happy residents. Spontaneous interactions between all levels of staff and residents. The atmosphere was truly one of family

Anonymous

Assisted Living

Family/friend

December 5, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
4.0

More about money than people!

Brookdale’s priorities are messed up! They used to care about the people living there, now they care more about money and filling the rooms with a staff that could care less. They have certainly changed over the past 3 years!

E.

Assisted Living

Resident/client

September 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Resident

My problem is that I am having trouble gaining weight due to my metabolism and medication. Sometimes I still feel hungry after meals. I gave a five to all categories except meals/dining where I gave a 3 out of 5.

Anonymous

Memory Care

Family/friend

September 10, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Review for Brookdale Hagerstown

Things have certainly changed at the facility since my family member moved in as a resident. But if I had a better option I would take it. Initially they presented better on the tour. I liked the fact that when my family member was in standard AL room she could have her cat. Big sell point for me and her. Also they have basically eliminated activities for the memory care residents. That wasn't the case when I chose them. But the Director left and now they don't do anything.

Anonymous

Assisted Living

Family/friend

August 20, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Brookdale Hagerstown review

Our family member enjoyed living there but moved in February of this year to South Carolina just a couple miles from our house. I would recommend this community to other families. It was smaller than where she lives now and we actually prefer the new place and its grounds. However, when we were looking, it far surpassed other local facilities we visited who had immediate availability. It was very clean, no foul smells, bright and well decorated. Meals were OK if not outstanding and employees were responsive to her needs.

Anonymous

Assisted Living

Family/friend

August 6, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Care Services
3.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Brookdale Hagerstown review

Mom has had all her money stolen, her wedding g rings and her entire jewelry box. They did find the jewelry box but all gold jewelry had been taken. After the third theft they told us we could put cameras in her room. Brookdale does not have any cameras in their facilities, nor do they have any outside of the facilities monitoring who goes in and out. Cleanliness: In the beginning I would have said a 5 but now it's more between 2-3 they have had a lot a staff turn over. Friendliness of Staff: Most staff I would give a 3 but there are a few who are a 5. Quality of Care: Mom only needed help with meds up until about a Month ago. Meals and Dining: The meals are the worst. We bring mom groceries weekly for her to eat. Even the staff say the food is not good. The meat is dry and most food is very spicy. Activities: The activity director quit a few months ago and they are in the process of hiring a new one. Value for Cost: average. Her cost went up by [fee removed] last month when she needed help with bathing and dressing after a short hospital stay. Her total is up to about [fee removed] /month.

Anonymous

Assisted Living

Family/friend

July 30, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Activities
1.0
Staff
5.0
Meals & Dining
3.0

Improvements needed - very disappointed with the facility.

Negative is you never know if there will be a med tech on duty because it's unbelievable how many times they don't show up or they come in late. Same with room assistance . Communication is not good either. They can't keep an activity director so many days there is nothing for the residents to do. Only positive thing is the nice residents out there.

Anonymous

Assisted Living

Family/friend

May 22, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Recommended

My mom was previously a resident at Brookdale Hagerstown and overall it was a very good experience for her. The cleanliness and care services were good. The friendliness and the staff were both great. Brookdale Hagerstown was very helpful and took wonderful care of my mom. I would recommend the facility to others.

Barbara R

Memory Care

Family/friend

May 26, 2023

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great communication and caring staff

We moved our Mom from a facility in NC back to her hometown of Hagerstown. We were so disappointed and discouraged with the care she received in NC that we were hesitant to start the process all over. After interviewing 6 facilities in the Hagerstown area we settled on Brookdale. In the year our Mom has been a resident of the memory care facility at Brookdale we have been impressed with how well they communicate with us, their caring attitudes, and all the activities they do with the residents.

Don B

Memory Care

Family/friend

May 17, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
1.0
Staff
4.0
Meals & Dining
3.0

Theft of property

My father was in Brookdale Hagerstown when he passed. I'd recommend that if your loved one was near death to remove all valuables from their room. He died on a Monday and when we went on Tuesday to collect his things the three most valuable were missing. An "investigation" supposedly occurred but we were never notified nor items returned.

Patsy

Assisted Living

Resident/client

March 9, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Year Living Here

My favorite thing about living here is the laundry service - silly but true! I love the clean linens and clothes. I think the food is really good and I love the puzzle table and all the activities. The birds in the programming room are a wonderful thing to have around too! So far so good...

Dolores G

Assisted Living

Resident/client

March 9, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Words from a Brookdale Resident -

I moved into Brookdale a little over a month ago. Everyone has been super nice, staff and residents included. The food is great and all of my needs are met. I was hesitant at first, like most are, but coming here ultimately was a very good idea.

Anonymous

Assisted Living

Family/friend

February 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Place That Truly Is A Place for Mom

I would recommend the community to others for their loved ones. My loved one has commented that they are pleased with the care they receive, the residents are nice, and the food is good. My loved one has settled in nicely in to the community. There are three meals a day served to the residents and there are choices for the residents to choose. They have snacks available as well. The staff communication with the family has been good, and they even do care meetings to keep the family updated on our loved one even do re-evaluations. There is a monthly calendar of activities that are planned. These activities are varied to keep the residents interested. There are pictures and comments sent to the families of the residents weekly by the Executive Director.

PTM

Assisted Living

Family/friend

January 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
3.0
Activities
5.0
Staff
3.0

Early Feedback

They are friendly. The activities are outstanding. They had the most avalability and the ease of getting in quick. Overall, I would recommend to other families. A Place for Mom has been great.

CB

Assisted Living

Family/friend

November 14, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Mom Enjoys It

Mom enjoys it, which is the most important thing. The staff do what they can for her, which is also important. Sometimes they have an issue with communication with me. But if I have an issue and take it to them, they correct it right away.

Brookdale Hagerstown

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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