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Brookdale Jackson Oaks

3131 North Highland Avenue, Jackson, TN 38305

For pricing & availability:
(866) 374-4058
8.8
Review score
33 reviews
Add review
8.8
Review score
33 reviews
  • 5 star
    46%
  • 4 star
    30%
  • 3 star
    6%
  • 2 star
    9%
  • 1 star
    9%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Jackson Oaks
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Brookdale Jackson Oaks community exterior
9 photos5 floor plans
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Anonymous

Child of resident/client

4.0 out of 5 stars

Review for Brookdale Jackson Oaks

Some of the staff is wonderful but some of the staff isn't so great. It's hit or miss. I would recommend it and the memory care building is fairly new. The assisted living part is pretty old though.

Read all reviews

Brookdale Jackson Oaks

Redefine what independence means to you, at Brookdale Jackson Oaks. With assisted living, memory care, and independent living services available, you can find the exact support you need, whether that be assistance with bathing, dressing, medication management, or other personal tasks. Before you move in, Brookdale’s team works directly with you to create a flexible care plan tailored to your lifestyle. Rest assured, your needs can be met here in a timely manner. Staff is available 24 hours a day, seven days a week to be alerted to any emergencies, and an alert system and keypad entries are also in use, for added security.

In addition to meeting residents’ expectations and care needs, Brookdale’s team goes above and beyond to manage housekeeping chores, transportation, and meals. Say goodbye to dusting, grocery shopping, and other tedious tasks. Instead, prepare to spend your time hosting parties in the community rental space or playing your favorite board games in the game room. A beauty and barber shop, a therapy room, and a lovely courtyard and garden are all available to use anytime, as well as the community meeting rooms, the well-stocked library, and the cozy living room. On-site postal services are also provided, for...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Brookdale Jackson Oaks

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Jackson Oaks

8.8 out of 10
Review Score33 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.2
Friendliness
4.0
Care Services
4.0
Staff
4.3
Meals & Dining
4.1
Activities
4.0
Value for Cost
3.8

A Place for Mom has scored Brookdale Jackson Oaks with 8.8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Jackson Oaks has 33 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 33 reviews

Last Updated: 8/11/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 11, 2025

4.0 out of 5 stars
Verified Review

Review for Brookdale Jackson Oaks

Some of the staff is wonderful but some of the staff isn't so great. It's hit or miss. I would recommend it and the memory care building is fairly new. The assisted living part is pretty old though.

Anonymous

Assisted Living

Resident/client

June 25, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Brookdale Jackson Oaks

Still getting settled in. I Feel very blessed here! Best thing is I have my cat with me. He's my best friend. Yes, I would recommend this community to other families based on the experience so far. Only been here [date removed] but very impressed.

Sandra

Independent Living

Resident/client

April 18, 2025

4.0 out of 5 stars
Verified Review

1. It has been good. 2. For the cleanliness, the only problem I see is outside. The pavement is in dire need of repairs. 3. Majority of the staff is very nice and friendly. 4. I am in independent living. If they have not seen me during the day they always check on me either by phone or in person. 5. Friendly and outgoing. 6. Good. 7. I haven't participated in much. We in the villas don't receive the schedule, so it's not easy to know what is going on.

Michael P

Assisted Living

Family/friend

March 18, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend

The director and her staff are very friendly and helpful. The facility is well kept. Highly recommend Brookdale Jackson Oaks.

Michael K

Assisted Living

Family/friend

February 25, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Overall a Good Experience

The staff are friendly and helpful. They have awesome activities Monday-Friday. The activities are enriching and the staff are the best!!! The food choices offer a good variety and are balanced. Facility is neat and clean. Housekeeping services are solid. They all do great work. The nurses and their aids do a heroic job! On the down side, my issues are with responsiveness of outside nursing. Not the PT or OT personnel, but the NP. It is nearly impossible to talk to them. I have left numerous messages with zero follow up…unless I catch them in the facility. The other item is the noisy dining environment from the kitchen. The dining staff are less than friendly and treat some residents disrespectfully. Unlike everyone else in the facility, I firmly believe they hate their jobs.

Anonymous

Memory Care

Resident/client

January 16, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

My experience

The staff are very friendly and the activities are excellent. I don't have any way to assess the value for cost. I think it's ok but I don't know what other places charge or how to compare cost/value. We definitely would recommend. I can't overstate how much the activities director and her staff contribute to my satisfaction. They are truly an excellent team, actively soliciting residents' participation.

Alice H

Independent Living

Family/friend

November 5, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Good decision

We weren’t sure at first what to expect, but they have gone above and beyond. If we had a concern, they were right there to help. We really appreciate the dining room as she doesn’t have to shop, cook, or cleanup. They do laundry and light housekeeping which is all she needs. Mom loves it there. At 96, it keeps her busy!

Sandra W

Memory Care

Family/friend

August 26, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
2.0
Staff
4.0
Meals & Dining
5.0

My Man Cared For

Most individuals in memory care at Brookdale show a gentleness toward the patients. They serve the meals in a respectful manner and seek to make it an enjoyable experience. Meal time is important for it brings everyone together and there can be some communication that goes on. Although many patients sleep a lot, it would be good to have designated activities in the morning and afternoon. There hasn’t been much thus far. Will see with the new Activities Director. Would be nice to show more wholesome tv programs & not just Netflix.

Carol

Assisted Living

Family/friend

July 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Jackson Oaks

I would recommend to a friend. My mama is involved in many activities and has met so many nice people there.

Paige

Independent Living

Family/friend

April 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

My loved one is currently a resident at Brookdale Jackson Oaks and the experience has been great. The staff are wonderful. They are super helpful and supportive. Based on our experience, I would recommend this facility to others.

K W

Independent Living

December 30, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Staff
1.0

definitely does not deserve 9.0 rating

Forced to pay for amenities that you do not want. Also, I can’t believe that said maintenance is on top of things that is definitely not true. Pipes busted maintenance. Didn’t have a clue what to do. Had to fight to get a licensed plumber to come out and fix it was a hot mess Management does not care at all and that is the worst part the paying this outlandish price for things that you don’t want you are still forced to pay for cost way too much to live at this place oh, and also, staff is definitely not friendly. I would not recommend anybody moving in here and I am shocked at the rating of this place.

anonymous

Independent Living

Family/friend

December 14, 2022

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Peace of Mind

My father lives in Independent Living. He does have Alzheimer's but doesn't need memory care yet. He is well cared for and the staff is very good to him. Maintenance requests are completed promptly. He has help with meds and that gives us peace of mind.

Paul B

Independent Living

Family/friend

October 4, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

It feels like home

Brookdale Jackson Oaks has independent living and assisted care in the same building, which is very useful for what my mom needs. If needs to transition she can stay right here with her friends. If she needs to go to assisted living, it's in the same community. The staff are excellent, very nice and informative. They have a whole bunch of activities and my mom goes to quite a few of them. I would recommend Brookdale Jackson Oaks to others!

anonymous

Memory Care

Toured community

September 20, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and we thought the tour experience went really well it was a top choice for our loved one

Vivian

Independent Living

Family/friend

September 19, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Great place for loved ones

We really liked the overlook of the community and the staff have been nothing less then welcoming. They have been so helpful, accommodating and responsive since our loved moved in, they just gave us a great feeling from the get go. The only reason the meals and dining services get a 4 out of 5 is because they don't really have any alternative food options for those with dietary restrictions it is all pretty much generic meals. We would absolutely recommend this community to other families looking for a place for their loved ones

Anonymous

Assisted Living

Toured community

August 24, 2022

2.0 out of 5 stars
Verified Review

Review for Brookdale Jackson Oaks

The place was too big for my loved one, and did not seem to be a good fit.

Anonymous

Assisted Living

Family/friend

August 5, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale Jackson Oaks

Best place for the ones you love. Very welcoming experience

Melissa

Independent Living

Family/friend

August 5, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

a great place for your loved one

All the staff is wonderful, kind and helpful. From the director down to the clean staff, they are all amazing. I would recommend this community to others based on my experience

Joy G

Assisted Living

Family/friend

May 26, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
4.0

The people around him have treated him with respect

From what we are being told our loved one is eating very well there, so we have to assume the food is very good. The room our loved one is in is just the right size for him, and everything is easily accessible. Also he is able to have his own space and own privacy.

anonymous

Independent Living

Family/friend

March 11, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Meals & Dining
5.0

Good experience

We chose Brookdale Jackson Oaks because the staff members sold me. The apartment sizes here were nice and our loved one had no complaints about the food. I would recommend to others looking.

Brookdale Jackson Oaks

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Brookdale Jackson Oaks

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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