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Brookdale Pensacola

8700 University Parkway, Pensacola, FL 32514

For pricing & availability:
(866) 374-4058
6.0
Review score
46 reviews
Add review
6.0
Review score
46 reviews
  • 5 star
    49%
  • 4 star
    26%
  • 3 star
    17%
  • 2 star
    4%
  • 1 star
    4%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Pensacola
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Brookdale Pensacola
8 photos3 floor plans
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Candy

Child of resident/client

5.0 out of 5 stars

Amazing staff and community

Residents are more "mobile" seniors even with walkers/wheelchairs. Housekeeping and maintenance, and administration do an amazing job with a smile and hello for everyone.

Read all reviews

Brookdale Pensacola

Find passionate caregivers, reliable support, and plenty of charm when you reside at Brookdale Pensacola. Located just a few short blocks from West Florida Hospital right near the Gulf of Mexico, you can find all of the charming characteristics of home — and more — at Brookdale Pensacola. Here, residents' individual needs are prioritized and their independence is preserved through tailored care plans. Trained caregivers are readily available to assist with medication management and activities of daily living such as bathing, dressing, and grooming. If needed, staff can also coordinate with your outside healthcare providers, as well. Families can rest easy knowing professional staff is available 24 hours a day, seven days a week to be alerted to an emergency. A 24-hour security system and keypad entries have also been installed to provide additional safety.

Many residents find additional relief because assistance with meals, transportation, housekeeping, laundry, and home maintenance are all provided. With less items on your daily to-do list, you can spend quality time with grandchildren, relaxing with friends in the screened lanai, or gardening in the community garden. Stay in and relax, or be as active as you’d like — at Brookdale Pensacola, it’s all about your wants...

Senior living options offered

  • Assisted Living

Brookdale Pensacola

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Pensacola

6 out of 10
Review Score46 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.1
Friendliness
4.1
Care Services
4.0
Staff
4.3
Meals & Dining
4.0
Activities
3.9
Value for Cost
3.7

A Place for Mom has scored Brookdale Pensacola with 6 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Brookdale Pensacola has 46 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 46 reviews

Last Updated: 8/26/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

CS

Assisted Living

Family/friend

August 26, 2025

3.0 out of 5 stars
Verified Review

Currently Concerned

Recently had a full administrative change which has not been a good experience for the residents totally wondering what was going on. Many good workers left as well. The food that is served is many times tough and/or cold. Recently, a new "chef" has been hired with high hopes of improvement. I'm hopeful for improvements and have expressed concern. At this time, I'm hesitant to recommend and wishing things were a little different.

Anonymous

Assisted Living

Family/friend

July 18, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
3.0
Activities
1.0
Staff
2.0
Meals & Dining
3.0

Review for Brookdale Pensacola

I do not recommend this place to anyone. Not a single employee is the same. No one in administration, nursing, food service, maintenance, no one. They haven't had any activities in months. There is no activities staff. There have been a few positive changes in the past 60 days, but minimal. For the money being paid, it's inexcusable.

Anonymous

Assisted Living

Family/friend

May 20, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
2.0
Staff
2.0
Meals & Dining
3.0

has room for improvement

When we first placed my loved one there things were good. But in the [date removed] my loved one has been there the staff has changed several times in certain position and all administrative personnel are brand new. The services my loved one pays for are falling by the wayside ie...laundry , house keeping and activities. Something is just not right at this moment in time.

Candy

Assisted Living

Family/friend

November 4, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Amazing staff and community

Residents are more "mobile" seniors even with walkers/wheelchairs. Housekeeping and maintenance, and administration do an amazing job with a smile and hello for everyone.

Anonymous

Assisted Living

Toured community

August 4, 2023

4.0 out of 5 stars
Verified Review

Review for Brookdale Pensacola

It is a lovely facility but just a little out of our budget. They did try to get the costs down for us but our dad's health needs were high.

Anonymous

Assisted Living

Family/friend

July 11, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Brookdale Pensacola Review

I absolutely love the employees and their interactions with the residents. I would highly recommend Brookdale Pensacola. Once the food situation is solved, they should have a 10 in every category.

Anonymous

Assisted Living

Toured community

March 28, 2023

4.0 out of 5 stars
Verified Review

We liked it, but it's small

We toured Brookdale Pensacola and we liked the facility. The facility was clean. The friendliness was great from what we saw. However, their Memory Care unit was very small. The sitting area that they have for the Memory Care residents was small and not enough to accommodate the number of residents in the unit.

anonymous

Assisted Living

Toured community

September 26, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and it was a very nice community, overall it was a great experience. The director was great, and it would be a nice place for those who want something a little smaller or needs more assistance. The apartment our loved one would of had was extremely small, for what they call a one bedroom apartment we would not even call a studio apartment. It just felt extremely claustrophobic.

anonymous

Assisted Living

Toured community

August 12, 2022

5.0 out of 5 stars
Verified Review

Tour experience

We had a very nice tour experience with Brookdale Pensacola. The facility is smaller and offered fewer activities (which looking back now, I think this might have been a better fit for my loved one). Because of its size, it had a much more homey, comfortable atmosphere.

Nancy L

Assisted Living

Family/friend

August 4, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

What I like about Brookdale. I immediately felt welcome when I walked in the door of Brookdale. [Name removed]was very welcoming and very friendly. She treated my niece and I with the utmost respect. The facility was clean and bright, and full of activities and people wandering around happily. I would tell my friends to visit there first, and then don't hesitate about putting your parents or grandparents at Brookdale in Pensacola. The facility was the best we found in the area.

P H

Assisted Living

Family/friend

May 11, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Peace of Mind After a Long Awaited Search

It has been a wonderful experience for my loved one and family. I was able to find an environment that suited my loved one needs without it being a nursing home. There was no communities I could find in Alabama and this was the closest. The staff are very good to work with and I have a close relationship with them and the care they provide for my loved one. I like the physician assistant that sees my loved one, and they have become my loved one's primary care provider. The follow up with the provider is very good. They have prevented my loved one from going to the hospital on a couple of occasions. My loved one is at the highest level of care and this is an additional fee each month. The apartment, all the meals, activities, utilities (except for phone and cable), housekeeping, changing of linens, and laundry is included in the monthly fee for rent. There is a kitchenette in the apartment and a large walk-in shower. One thing that sold me on the community was the activities. Church, entertainers, field trips to shopping and more, happy hour, exercises, and more are some activities for the residents to choose from. They have a beautiful courtyard and a screened in porch for the residents to utilize. The community has to allow visitors in, and out with entry system. This community is better than what my loved one anticipated. The food has been good or a little better for my loved one.

Stacey W

Assisted Living

Toured community

May 10, 2022

5.0 out of 5 stars
Verified Review

My tour review

We really liked this community and it was really nice but they required a 30 day stay and we just needed a little less than a week and this community was not able to make this work with us.

Anonymous

Assisted Living

Family/friend

February 28, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Nice Staff

I would recommend the community to others for their loved ones. The staff stand out to me. The staff are available if I have questions or concerns about my loved one. The food is okay for my loved one. The community has activities for the residents to participate in.

anonymous

Assisted Living

Family/friend

February 25, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

They are very warm and make a point to know the families name

The staff members and their care services are beyond 5 stars, we strongly recommend this community. We love that the staff do not hesitate to contact us if there is ever something wrong or a concern they have. They give us a full explanation on what they are going to do and their different procedures. No matter how small they tell us everything we need to know. Right now the activities are pretty limited still, but we are hoping they start to come back quickly.

anonymous

Assisted Living

Toured community

October 6, 2021

5.0 out of 5 stars
Verified Review

Tour of Brookdale

Our tour with Brookdale Pensacola was great, but I was just not as comfortable here as I was at another we looked at. I just felt like I was being sold, they made it about them and not about us and our needs so we decided against them.

anonymous

Assisted Living

Toured community

September 23, 2021

3.0 out of 5 stars
Verified Review

Tour of Brookdale

After touring other places and then touring Brookdale, we felt that the value for what you were getting was not there.

anonymous

Assisted Living

Family/friend

September 22, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale

My husband has lived at Brookdale for seven months . He has several health issues that have been treated accordingly by the medical staff. He looks forward to his meals but shies from his showers that require staff help. Brookdale is the best place he can be.

Anonymous

Assisted Living

Toured community

July 2, 2021

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0

Can not accommodate my needs. My legs must be able to bear my weight.

Deborah

Assisted Living

Family/friend

May 13, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

They gave me my dad back

We chose Brookdale Pensacola because when I called to speak with the sales manager, she was just very helpful and informative. Then as she was showing the facility, I realized this was the place where my grandmother had been so even though management changed, I knew the facility and how nice it was. She loved it here and he is actually in the same apartment that she was in, so we know we made the right choice. The other residents participate in the activities and enjoy themselves. As covid starts relaxing they can reintroduce outings that they did previously. My dad has had a miraculous recovery since being here, they offer great care and we could not be more pleased. I would definitely recommend to other families.

Kelly A

Assisted Living

Family/friend

March 9, 2021

5.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
3.0
Care Services
5.0
Staff
4.0
Meals & Dining
3.0

Highly Recommend

The community was very clean. The staff were very accommodating to the family. During our stay it was during the pandemic.

Brookdale Pensacola

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Map of the neighborhood around Brookdale Pensacola

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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