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Brookdale The Heights

2121 Pinegate Drive, Houston, TX 77008

For pricing & availability:
(866) 374-4058
7.7
Review score
62 reviews
Add review
7.7
Review score
62 reviews
  • 5 star
    51%
  • 4 star
    27%
  • 3 star
    15%
  • 2 star
    5%
  • 1 star
    2%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale The Heights
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Brookdale The Heights community exterior
8 photos4 floor plans
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street view of Brookdale The Heights

Anonymous

Child of resident/client

4.0 out of 5 stars

Good fit for my dad

It is apparent they genuinely care about their residents. They strive to meet all of their needs: physical, emotional, and social. Offering options for most meals would be helpful.

Read all reviews

Brookdale The Heights

Brookdale The Heights offers families and residents the right support at the right time. Here, the trained team members support residents' individual journeys by providing tailored care services, healthy meals, housekeeping, and engaging activities along the way. Residents in the early or mid-to-late stages of dementia can find support through exclusive programming and consistent care assignments. Additionally, a variety of engagement areas have been sprinkled throughout the community to provide opportunities for gardening, kitchen work, handyman help, and other meaningful and familiar tasks. Residents’ needs and safety are monitored day and night, and the caregivers are prepared to assist with medication management, bathing, grooming, and other activities of daily living. Best of all, the staff is available 24 hours a day, seven days a week to be alerted to an emergency. An emergency alert system is also used to provide peace of mind.

Thanks to lively activities and amenities, each day can be filled with endless fun. Join the pizza club or attend game nights, brain fitness classes, bowling, and more. The beauty is that you ultimately decide how to schedule your time. Enjoy a peaceful night reading in the library, cozy fireside living room, or reserve the community room to...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale The Heights

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale The Heights

7.7 out of 10
Review Score62 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.3
Care Services
4.1
Staff
4.7
Meals & Dining
4.5
Activities
4.1
Value for Cost
4.1

A Place for Mom has scored Brookdale The Heights with 7.7 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Brookdale The Heights has 62 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 62 reviews

Last Updated: 9/3/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 3, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
1.0
Care Services
2.0
Staff
4.0
Meals & Dining
2.0

Brookdale The Heights Review

The medication is one of the main issues we had with The Heights. There was a time they were going to give my mom my dad's prostate meds. Thank God she was able to recognize it before she took it! Also, there were constant issues with medication refills. Also, communication and follow-up with the head of medication/medical was inconsistent at best. We did not feel accurate/current information was being recorded and maintained.

Anonymous

Assisted Living

Family/friend

March 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Good fit for my dad

It is apparent they genuinely care about their residents. They strive to meet all of their needs: physical, emotional, and social. Offering options for most meals would be helpful.

Anonymous

Assisted Living

Family/friend

March 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great management, caring staff

I believe the director, [name removed], makes the facility run the (excellent) way it does. We CC transferred my mom to a different Brookdale when we relocated and had a VERY different experience.

Jackie

Assisted Living

Family/friend

November 3, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale The Heights

We picked this community because it was close to home, activities to keep him busy and it was feasible with our budget. It is nice. People are friendly and they keep you informed of your loved ones' care.

Anonymous

Assisted Living

Toured community

June 26, 2023

4.0 out of 5 stars
Verified Review

Tour experience

The virtual tour of Brookdale was very pretty, but first impression was more stiff and formal with a very strong "sales" approach where [name removed] was bright and welcoming and made me feel like they wanted to help me. For someone able to spend more and wanting a more formal atmosphere it would be great, but my uncle is a more casual kind of guy. It was also considerably more expensive- out of my uncle's price range. I could give it a 5 but hesitate just because it was a little to sales oriented instead of making me feel it could be my uncle's new home. The person did a nice job of showing me around.

Anonymous

Memory Care

Family/friend

June 22, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

Not a fit

My loved one was previously a resident at Brookdale The Heights for several months and it was not a good fit for him. Suggestions for improvement: better communication and clear lines of the chain of command would help. I would not recommend this facility to others.

Anonymous

Assisted Living

Toured community

June 13, 2023

5.0 out of 5 stars
Verified Review

Review for Brookdale The Heights

It wasn't 100% memory care. My dad did not like being confined to a small area when he knew that others could move about freely. It was lovely people there.

Julie F

Assisted Living

Family/friend

February 13, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Sister of new resident

My sister has numerous and unique debilitations. The management and caregiving staff at Brookdale Heights have been very sensitive to her needs. My sister feels safe and well cared for. I feel so grateful that the staff is very open to communicating with me and tweaking their care plan as they get to know her to provide the best care possible.

S M

Assisted Living

Toured community

December 23, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

I'm planning on moving in there1

I rarely do reviews, but I think this place, Brookdale, The Heights deserves my enthusiastic comments. First, to me, is one of the most important...I felt warmly received in a clean and healthy environment. The staff seemed to be very attentive, caring, and warm with the residents. And, they've got chickens! Seems like a unremarkable thing, but to me it shows the staff's attention to the interest and hobbies of the residents. I strongly felt like (name removed), I think she's the manager, would always be very responsive to my needs. I'm planning on move in there.

Jeff Kluttz

Assisted Living

Toured community

December 23, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Lovely & peaceful

I've visited a friend at this facility. It's lovely, clean, and has a very friendly and knowledgeable staff. The layout is nice and spacious and the residents I encountered seemed truly at home. I also love that they have pets and even raise chickens at a nice outdoor coop for the residents to enjoy.

E Santamarina

Assisted Living

Family/friend

December 23, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

They Grow on you...

Not going to lie, I was skeptical. When looking for a nursing home, all places preach of their benefits, but you have to pick someplace. Brookdale has grown in our estimation. It's tough to let go of responsibilities you've assumed caring for your elderly parent. Whether it's Vaccination access, meds administration, Medicare recs, Brookdale the Heights has demonstrated they have the resident's and their family's interest at heart. What is most important however is how much staff truly cares for residents. My Mom was hospitalized and returned and has been moved to the memory care unit as she's in hospice care now. But almost all staff at her old building have come by to say hello, one member asking me if I wanted pictures he has of her (she's a regular at bingo now). That kind of affection is priceless. The management has been flexible and worked with us as we managed the transition from assisted to hospice. It's been a great support. I wish I could give 6 stars for staff friendliness.

Mary W

Assisted Living

Resident/client

December 22, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place

The place has cooks that cook good food. The grounds are lovely as well with lots of green space. The activity director, (name removed) does a great job! I appreciate how they keep the place clean as well.

Derek V

Assisted Living

Industry reviewer

December 22, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

It’s a yes for me

Brookdale the heights is a beautiful community located conveniently inside the loop. Employees are well trained and passionate about elderly care. This is exactly where I’d want my parents to live. Highly recommend!

Tonya R

Assisted Living

December 22, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

HAD A GREAT TIME WHILE ON A VISIT

THE STAFF WHERE SO NICE AND FRIENDLY AND THE FOOD WAS GREAT I SAW RESIDENT'S DOING ACTIVITIES AND THEY WHERE ENJOYING THERE SELF'S. IT'S ALSO CONVENENT FOR ME CAUSE IT'S NOT TO FAR FROM WHERE I LIVE SO I CAN STOP BY ANYTIME

Mary B

Assisted Living

Resident/client

October 14, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Friendly and Beautiful

I’ve lived here for a year and the staff are really friendly and helpful. I enjoy taking daily morning walks, there’s beautiful outdoor space. The food is better than I expected and it’s just been nice to have more people to socialize with.

Joseline M

Assisted Living

Industry reviewer

May 16, 2022

5.0 out of 5 stars

Community is clean, well kept, friendly/caring staff and have events to keep residents engaged. They handled the ongoing pandemic so professionally and made it top priority to keep residents & staff safe.

V H

Assisted Living

Family/friend

April 27, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Great Value for the money

The value for the cost at this community is very good. They have activities like a cowboy day, they also have puzzle activities and more for the residents to do to stay occupied and busy in the community. The staff try very hard, I feel like at times they may have been stretched thin but they all try really hard in the community with the residents.

Annie W

Assisted Living

Family/friend

April 1, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale Heights gets thumbs up

My brother needed a place to recover from several medical issues and in a short time we found Brookdale Heights and their team who guided us through the set up process, loaned furniture and made him feel right at home. We highly recommend Brookdale Heights for the caring staff, lovely setting and good meals.

Kenneth M

Assisted Living

Family/friend

March 25, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Family

The caring nature of the staff. Everybody goes above and beyond and everyone is there to help. The food is nutritional and tastes good. I feel if I do have concerns they’re addressed in a timely manner. I truly don’t think my mom could be at any other place; this is the 4th place my mom has lived in and by far the best. This is about as close to a family as a community can get.

Debbie L

Assisted Living

Toured community

March 15, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Extra Mile

Visit was very informative without pressure. The food was excellent and they went beyond for us. The place is beautiful with lots of natural light and very clean.

Brookdale The Heights

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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