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Brookdale Union Hills

9296 West Union Hills Drive, Peoria, AZ 85382

For pricing & availability:
(866) 374-4058
8.6
Review score
43 reviews
Add review
8.6
Review score
43 reviews
  • 5 star
    40%
  • 4 star
    46%
  • 3 star
    2%
  • 2 star
    5%
  • 1 star
    7%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Union Hills
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Brookdale Union Hills community exterior
8 photos3 floor plans
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street view of Brookdale Union Hills

Anonymous

Child of resident/client

4.0 out of 5 stars

Amazing community

Food is EXCELLENT. Homemade from scratch- excellent variety and quality. My loved one talks about the food constantly. The Staff has been very attentive.

Read all reviews

Brookdale Union Hills

Experience enriching memory care services and personalized guidance from passionate, dementia-experienced caregivers at Brookdale Union Hills. Here, residents have access to two fundamental memory care programs — Clare Bridge and Solace. The Clare Bridge program is an exclusive brand of dementia care. It was established more than 30 years ago and continually evolves as new research comes to light. The program provides residents with six planned activities each day, encouraging them to use their current mental and physical skills. The Solace program, on the other hand, provides additional support specifically for residents in the late stages of dementia. It offers assistance with grooming and creates opportunities to engage in activities involving aromatherapy and music.

Regardless of your unique care needs, you can find peace of mind knowing security here is a top priority. Staff is available 24 hours a day, seven days a week to be alerted to an emergency. Plus, the community features additional protective measures, including keypad entries, secured entrances and exits, enclosed outdoor areas, and an alert system. To simplify your days, the community offers on-site postal services, transportation assistance, and freshly prepared homemade meals. The staff also offers assistance with housekeeping, lawn maintenance, and other chores.

Community Services...

Senior living options offered

  • Memory Care

Brookdale Union Hills

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Union Hills

8.6 out of 10
Review Score43 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.4
Care Services
4.1
Staff
4.3
Meals & Dining
3.8
Activities
4.1
Value for Cost
4.0

A Place for Mom has scored Brookdale Union Hills with 8.6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Brookdale Union Hills has 43 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 43 reviews

Last Updated: 9/18/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

September 18, 2025

4.0 out of 5 stars
Verified Review

Amazing community

Food is EXCELLENT. Homemade from scratch- excellent variety and quality. My loved one talks about the food constantly. The Staff has been very attentive.

Anonymous

Memory Care

Family/friend

August 1, 2025

5.0 out of 5 stars
Verified Review

A Community of Caring & Sharing Hearts

Staff was very caring and compassionate there. They really tried to get to know our mom.

Anonymous

Memory Care

Family/friend

May 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful place for your loved one

They were wonderful with mom and me. I wish she lived longer to enjoy it there. Very caring staff. The staff took time to get to know you when I came to visit mom. Even if it was how was your day. I was very comfortable leaving her in their care. Towards the end they always checked on us all the time. Asked if we needed anything. Even a hug.

KB

Memory Care

Family/friend

February 3, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0

Worth Looking At

My loved one did not get a chance to move in. We picked this community because it was close, clean, nice, and convenient, and they accepted Medicaid. I would recommend other families to take a tour and check it out. It's a nice place. Also, they have private rooms available.

Brian

Memory Care

Family/friend

December 5, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would Recommend

The staff are just extremely caring and helpful. They're able to understand the needs of memory care patients and their families better than other places I've been to. And they have better activities as well.

Steve W

Memory Care

Family/friend

October 23, 2022

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

A new age death camp

Well from finding mom naked assleep covered in feces with her diaper away 8ft on her wheelchair for over 40 mins .to over medicating. to not checking her diabetes thus sending her into the er .to now be calling the er and sayin they refuse her back cause peeps are getting upset that a legless dementia persion whos scared yelling for help that a dementia facility cant handle is very strainge and greedy sounding is this were u would want to take your dementia loved one just for at the end for them to call and say we cant handle a dementia persion .think about that before dropping 5 grand a month on this place just to be told we.cant do it

Anonymous

Memory Care

Family/friend

September 21, 2022

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Bad Experience

Don't put your loved one here. They over medicated my loved one. They failed to provide care services that loved one needed. The staff does not attend to the residents right away. I was overcharged on a bill. Often they are understaffed.

Nancy

Memory Care

Family/friend

June 8, 2022

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
1.0
Staff
5.0

Local Facility Is Amazing, Corporate Leaves A Lot to Be Desired

My loved one passed prior to check in and we have continued to check in with thousands of dollars being billed each month to an account that is in probate. Each month it is more thousands of dollars worth of billed; however we haven't paid, as I reach out to corporate, and they tell us not to worry about it and they say the will zero it out. I'm not able to handle this locally. I'm afraid I'm going to have to turn this over to the probate attorney. The marketing director is amazing and is unable to do anything in regards to the billing. The staff I met in person, I would definitely would rate them a 5, and are devoted. The people I have spoken with me over the phone haven't been able to assist me and I would rate them a 1.

Timothy

Memory Care

Family/friend

May 2, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

Satisfied Customer

The staff has been very receptive and very helpful. The care that my loved one is getting has been absolutely appropriate for this type of establishment. She seems to be adjusting well to the environment. They have plenty of activities available. I have no complaints at all. I knew someone who had a loved here previously with positive reviews, which was part of the reason why we chose them.

Kathy P

Memory Care

Toured community

March 3, 2022

5.0 out of 5 stars
Verified Review

My tour review

When it came down to it we just went with another community that we felt met my loved ones needs better. The tour was excellent, there were awesome people running this place. I was looking for the level of the resident and what their level of care was in comparison to my loved one to make sure that she had someone around her also that was like her.

anonymous

Memory Care

Family/friend

September 7, 2021

4.0 out of 5 stars
Verified Review

So far it has been pretty good experience with Brookdale Union Hills. I know that they have very good staff members and also the staff to resident ratio is very high. I would recommend them to other families who are looking.

anonymous

Memory Care

Family/friend

June 22, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Good quality care for memory care patients

Our loved one absolutely loves the meals, and the activities are still kind of limited. It is mostly small group things, watching TV, and playing games. We do think the value for cost though is excellent.

Anonymous

Memory Care

Toured community

April 15, 2021

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Great facility, huge courtyard, they allow a dog which was a huge plus. Scheduled shower times no shower in room was a negative for my Aunt. I personally think this would be a great fit for her

anonymous

Memory Care

Toured community

April 8, 2021

2.0 out of 5 stars
Verified Review

My review of Brookdale Union Hills

We were able to do an in person tour and it went horrible. The community seemed like they just talked down to the residents the entire time.

Anonymous

Memory Care

Family/friend

November 20, 2018

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Brookdale

My mother is a resident at Union Hills. The staff is extremely receptive and invested in all of the residence. They treat them like their own family. The activities director is very hands-on and has activities twice a day every day which is nice... Things like aerobics, trivia, movies and popcorn and entertainment. I would recommend at this community in a heartbeat

Anonymous

Memory Care

Toured community

August 14, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Clean Community!!

I had recently taken a tour of this community for my loved one and I have no complaints of how things had went for her during my tour of this place. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked all of the great amenities they had available to all of the residents as well as the open floor plan. It was just not the right fit for her in the end decision.

Anonymous

Memory Care

Family/friend

June 12, 2017

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Care and Comfort for mom

I am happy with the care that my mom is getting in this community. We find that it is clean and enjoying inside and out. The staff are nice and caring to her needs. We find that the menu is appealing and a nice variety of healthy meals are served. We would recommend that families tour this community for the care of a loved one.

Anonymous

Memory Care

Family/friend

January 28, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Wonderful place!

The nurses and staff are wonderful. They really care and are really just wanting to get the residents stable. The food there is great, I eat lunch there every time I go. So far, we have no complaints and it has been a positive experience.

Anonymous

Memory Care

Family/friend

December 21, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Comfort for my husband!

It has been a rough adjustment period, but they take good care of my husband. The workers there are very nice and understanding. During one of my visits, When I was getting ready to leave my husband wanted to go with me. When I asked one of the staff members to help me, she came and gently took him on her arm to distract him while I left. I am happy with the way they are taking care of him so far.

Anonymous

Memory Care

Family/friend

December 15, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Outstanding Care

I am very happy with the care at this community The staff are very friendly and caring. This commuity is very clean. They have great activities that are enjoyed. The meals are very good and a nice variety. I have recommended others to this community for the value and care that is received.

Brookdale Union Hills

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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