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Brookdale Vernon Hills

145 North Milwaukee Avenue, Vernon Hills, IL 60061

For pricing & availability:
(866) 374-4058
9.0
Review score
127 reviews
Add review
9.0
Review score
127 reviews
  • 5 star
    59%
  • 4 star
    31%
  • 3 star
    6%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Vernon Hills
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Brookdale Vernon Hills community exterior
20 photos12 floor plans
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street view of Brookdale Vernon Hills

Anonymous

Loved one of resident/client

4.0 out of 5 stars

Happy home at Brookdale of Vernon Hills

The staff is generally very friendly. The caregivers have all been wonderful. Unfortunately, there are sometimes some lags in communication/organization at the beginning and we definitely are still advocating for our family member when she cannot.

Read all reviews

Brookdale Vernon Hills

Look forward to healthy homemade meals, personalized care services, and gorgeous green views when you reside at Brookdale Vernon Hills. Whether you prefer an independent lifestyle or desire additional daily assistance, you can find the right combination of care and guidance to live your best life. Brookdale Vernon Hills offers assisted living, independent living, and memory care, all under one family-friendly roof. Each resident is given a customized care plan that outlines their specific wants, needs, and goals. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an alert system is also in place to promote added safety.

To simplify residents’ days even more, Brookdale assists with transportation, errands, meal preparation, and home maintenance. A fitness center, general store, beauty and barber shop, and indoor pool are also available to use as needed. Residents are encouraged to reserve the community room for private parties and events, and there’s a convenient guest suite for visiting loved ones to stay in. Seniors can enjoy the captivating scenery of the six-story rainforest atrium, which features an abundance of greenery and natural light. This atrium is longer than a football field, making it one...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Brookdale Vernon Hills

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Vernon Hills

9 out of 10
Review Score127 reviewsWrite a review
Overall Experience
4.4
Cleanliness
4.5
Friendliness
4.6
Care Services
4.4
Staff
4.3
Meals & Dining
4.0
Activities
4.5
Value for Cost
4.4

A Place for Mom has scored Brookdale Vernon Hills with 9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Brookdale Vernon Hills has 127 reviews with an average "overall experience" of 4.4 out of 5.

Filters

1-20 of 127 reviews

Last Updated: 10/22/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Resident/client

October 22, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
4.0
Meals & Dining
1.0

Food Services

Poor on Sunday 1 person new more.

Pat M

Assisted Living

Resident/client

October 22, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

New Home

Great place for friendship activities and living.

Anonymous

Assisted Living

Resident/client

August 7, 2025

4.0 out of 5 stars
Verified Review

Great Facility

Highly recommend this facility.

Anonymous

Memory Care

Family/friend

June 19, 2025

4.0 out of 5 stars
Verified Review

Happy home at Brookdale of Vernon Hills

The staff is generally very friendly. The caregivers have all been wonderful. Unfortunately, there are sometimes some lags in communication/organization at the beginning and we definitely are still advocating for our family member when she cannot.

Anonymous

Assisted Living

Family/friend

May 29, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Would not recommend.

They are veery short staffed, especially memory care. That is a big problem. Not a good value for the money. Actually I think these places should screen their potential clients first to assess what level of care is needed. And better communications with the family.

Mardianne C

Assisted Living

Family/friend

November 12, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Awesome caring staff. Highly recommend

Brookdale was an awesome facility for my Mom. However, she passed away on [date removed] at 98 years old. I will always recommend Brookdale as a great place. Many fun events for residents and families - Mother's Day Brunch, Movies, and a super Carnival for Grandparent's Day.

Anonymous

Independent Living

Family/friend

October 14, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Care Services
3.0
Staff
3.0

Would not recommend

Broken Brookdale sign out front isn't a good look on cleanliness. That and spilled food in the atrium that I hope it cleaned by now.

Anonymous

Independent Living

Family/friend

June 4, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Great facility - beautiful property

We have been happy with Brookdale Vernon Hills. The staff is friendly, courteous and very helpful. The facility is great with the rainforest being a very unique fixture of the property. Activities seem to be great with a nice variety to choose from.

Gail S

Independent Living

Family/friend

May 30, 2024

2.0 out of 5 stars
Cleanliness
5.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
1.0

Don't move here!!

My mom lived here and she has since moved. The tropical forest is nice, but that is all that is nice. The apartments are small and overpriced. The food is cold. They serve a box dinner on Sunday which is a sandwich and it isn't wrapped in cellophane, so the bread is dry and most residents throw it away. They charge you for every tea bag, yogurt, muffin or whatever that you want to take to your apartment. Many people have had jewelry and other things stolen and when they report it, Brookdale tells them that they must have misplaced it. It has happened to too many people though. I have asked them many times to provide more activities and made suggestions such as We Bowling, more bingo and cornhole and they just ignored myself and my mom. My mom made an appointment for a meeting with them to talk about a different apartment and they just ignored her and didn't show up for the appointment and didn't make another one. This made her so angry that she decided to move.

Anonymous

Assisted Living

Family/friend

May 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for Brookdale Vernon Hills

Despite paying for the service their room cleaning is 1 out of 5, and I constantly have to hound them to do it properly--and it's a studio! Probably not unique to Brookdale, but they have some fees that are ridiculous, like [amount removed]+/month just to dispense his prescriptions.

Scott S

Assisted Living

Family/friend

March 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

"Fabulous Indep. Living Experience"

[name removed] experience has shown the result to be excellent across the board. Everyone has been attentive, when called upon the needed service is forthcoming, sometimes immediately, other times - perhaps, the next day. Priorities are usually well judged and aligned with the appropriate responsiveness.

Nancy V

Memory Care

Family/friend

January 31, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Extremely well-cared-for

My mom was in Brookdale for over six years, first in [removed], and then when she needed memory care, she moved to Vernon Hills. It was an overwhelmingly positive experience - first, when she was fully "together," she enjoyed all of the activities, the food, the accommodations, etc. Everyone was wonderful. Then, as she progressed to memory care, and her experience became different, I found a whole new group of incredibly caring, capable staff. I would highly recommend Brookdale facilities to anyone; these two in particular.

Evelyn L

Independent Living

Resident/client

December 29, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The antidote for social isolation

I came to Brookdale Vernon Hills in 2022 because I was totally lonely. I am still thrilled with the way of life here. There are so many activities during the day and evening that I have no time to get bored. I have found friends here that I enjoy spending time with. I can also just stay in my apartment when I need down time. The food is very good. Eating communally is so much fun. The management team seems very committed to making our lives the best it can be. The staff are friendly and helpful…every one of them. The front desk takes concierge duties to another level. And no one falls through the cracks. Staff meet regularly to identify people who need more help. My kids are thrilled that I’m here. And I haven’t been lonely or bored since ai moved in.

Sara H

Assisted Living

Resident/client

December 29, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Everybody Knows My Name

I live at Brookdale VH with my husband. We love being a part of the community. I walk down the hallway, and everyone says hello. I have breakfast with a group of friends every morning and we laugh over coffee. It's home.

Sylvia B

Independent Living

Resident/client

December 29, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

[name removed] and [name removed] Place

We moved here in March 2023, after having done a fair bit of research on other senior living facilities. We found a community that genuinely seems to care about the well-being of its residents. Programs are available and plentiful, and the resident may participate to whatever extent he/she wishes. (There are many extra activities and wide-ranging outings optional.) Meals are nutritious and varied. Apartments are appropriately spacious, comfortable and secure. Nursing and other assistance is available to whatever degree required. Over all, we feel we've made the correct choice, and would do so again. Highly recommend Brookdale Vernon Hills.

Anonymous

Assisted Living

Family/friend

September 7, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

An excellent community.

Brookdale Vernon Hills has been an excellent community for my mother. What has made it such an excellent experience so far is the cleanliness, the excellent food and menu choices and the fun activities they have planned. Based on the experience we have had so far, we would recommend this community to other families.

Scott

Independent Living

Family/friend

May 17, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A Mutally Good Fit

The staff were attentive in working to find the right accommodations we were seeking for my Mother-in-law. The familiarization meeting was not rushed, but accounted for time to give and get explanations to enable collaboration. That enabled us to find, together, a mutually beneficial set of community attributes to persuade ourselves that this was a location fitting our criteria. The marketing, sales and facility management worked well together to satisfy some unique requirements, and consequently earned our trust, and gave my Mother-in-law the confidence to make a commitment to move in to Brookdale Vernon Hills. After 5 weeks there, now, most all of the expectations are satisfying, the facilities and community are welcoming. As a new resident, my Mother-in-law is still making friends, enjoying many of the activities, while also finding time to relax, enjoying the community environs. As an aside, less than timely maintenance initiatives, viz., not being able to manually control (turn off) the bathroom baseboard heater has not been fixed, rather it was fully shut off. To not be able to turn the heater off posed a concern, as a possible fire hazard. Now that it is off is OK, until the autumn, when it will be needed. But, then the heat rheostat/thermostat still won't calibrate to the appropriate setting. It'll need to be addressed, in due course. Yet, if it was operating properly in the first place, then being repaired properly wouldn't be a projected concern.

Anonymous

Memory Care

Toured community

May 16, 2023

5.0 out of 5 stars
Verified Review

Tour experience

We toured with Brookdale Vernon Hills and it was absolutely terrific. I would have been just fine choosing this facility for my loved one. They were really wonderful and there was not one negative thing we saw during our tour experience.

Anonymous

Independent Living

Toured community

May 4, 2023

3.0 out of 5 stars
Verified Review

My Tour Experience at Brookdale Vernon Hills

The community seemed like it was a giant factory. As big as the community was, I didn't see any residents during the tour in the atrium, common areas or outside.

Anonymous

Assisted Living

Toured community

March 22, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Staff
5.0

I have been invited for activities and luncheons. Seems a very happy place with good appearance and care.

Brookdale Vernon Hills

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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