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Brookdale Western Hills

3902 West Adams Avenue, Temple, TX 76504

For pricing & availability:
(866) 374-4058
9.1
Review score
33 reviews
Add review
9.1
Review score
33 reviews
  • 5 star
    49%
  • 4 star
    36%
  • 3 star
    15%
  • 2 star
    0%
  • 1 star
    0%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Western Hills
SaveShare
Brookdale Western Hills
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street view of Brookdale Western Hills

Brookdale Western Hills

Located near many local shops, restaurants, and scenic parks, Brookdale Western Hills lies 65 miles north of Austin, Texas in the town of Temple. This evolving city is known as a regional medical center, as it houses three major hospitals of the area. Aside from the convenience this offers in making medical appointments, families and residents can find additional peace of mind knowing that Brookdale’s staff is available 24 hours a day, seven days a week to be alerted to an emergency. A 24-hour security system and keypad entries have also been installed for added safety.

Brookdale Western Hills provides a host of helpful services to ease your daily burdens. With plush conveniences like on-site postal services, and transportation assistance provided to doctor’s appointments and events, residents are encouraged to spend their days living comfortably on their own terms, and with fewer worries. Other diverse care services are also provided, such as assistance with medication management, bathing, grooming, and more, giving residents more time to take advantage of community amenities, or explore local attractions like the Temple Railroad and Heritage Museum. While at home, book an appointment at the on-site beauty and barber shop, then grab your favorite book and relax...

Senior living options offered

  • Assisted Living

Brookdale Western Hills

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Western Hills

9.1 out of 10
Review Score33 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.3
Friendliness
4.4
Care Services
4.3
Staff
4.3
Meals & Dining
4.4
Activities
4.4
Value for Cost
4.1

A Place for Mom has scored Brookdale Western Hills with 9.1 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale Western Hills has 33 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 33 reviews

Last Updated: 10/27/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Brett

Assisted Living

Family/friend

October 27, 2025

5.0 out of 5 stars
Verified Review

Mom's favorite place.

They have been great to my mom and I honestly believe their consistent care and attention have improved her life dramatically. I would recommend. I don't what else I could say. Just give the place a chance and you will see for yourself.

Lewis

Assisted Living

Family/friend

August 8, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A safe home for Mom.

We feel like Brookdale Western Hills is a place where our Mom is safe and taken care of. The facility is clean and has nice amenities for the elderly. The staff as well as the residence are friendly. Brookdale has given us a peace of mind and would recommend this facility to others.

Sherri M

Assisted Living

Family/friend

April 1, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful

I have been thoroughly impressed with this facility. Management and all staff are professional, loving, kind, very good listeners,accommodating and personable. My Mother adapted very quickly because of all of these things. Her apartment is very nice. The meals and dining facility are above standard. The entire facility is like a huge house. Comfortable, clean and it always smells nice. I reviewed 14 different facilities before we chose this one. I am very pleased and more importantly my Mother is very pleased. I highly recommend this facility.

Anonymous

Assisted Living

Family/friend

April 1, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
4.0
Staff
2.0
Meals & Dining
4.0

Things to know and have on your radar before moving in

Be sure that if you are paying for additional services that you report/complain when something isn't done/not timely. Visit often to keep an eye on things. They need consistent staffing levels, need timely communication between admin and staff doing hands on care, need to be professional in dealings with patients and family, need consistent safety protocols to be followed at all times. Need honesty and transparency about care plans, compassion, and changes so nothing is missed.

Anonymous

Assisted Living

Family/friend

October 30, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

our family's experiences

The friendliness of the staff as well as the meals and dining both get a 5+. The care services received a 4 but is gradually improving. When it come to the activities those received a 3 is gradually improving; got a new activities director in the past couple months Yes, I would recommend this community to other families and my Mother-in-law tells everyone she sees/meets that she enjoys living there and that they would love it too!

Anonymous

Assisted Living

Family/friend

February 23, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Recommended

Everything is very good. My sister gets ample help from a loving staff.

Anonymous

Assisted Living

Family/friend

January 18, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Safe secure facility

We chose Brookdale Western Hills due to the great staff and the fact that is is a safe, secure facility. The staff are very helpful and friendly. I would recommend Brookdale Western Hills to others looking for care for a loved one.

Anonymous

Assisted Living

Family/friend

December 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

a positive experience

The friendliness of the staff is something our family likes most about the Brookdale Western Hills community, they get a 5+ !! Plus, how our mother (mother-in-law) feels so safe and comfortable. One more - the communication from the staff. The reason we gave the activities a 3 out of 5, is just because they could have a little more for the residents.

Anonymous

Assisted Living

Family/friend

October 2, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Western Hills

Very kind, friendly, and caring staff. Daddy has been making friends with the residents also. The apartment is just what my father wants and needs. Daddy picked this one because it feels like his home, not too fancy like a hotel.We are happy with Brookdale, and my father doesn't want to move. He had said that several times. It was a good fit for us.

Pam

Assisted Living

Family/friend

April 4, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Place You Can Call Home

The staff is remarkable at Brookdale Western Hills! They're so caring and compassionate. The meals are quite nice. The activities keep everyone engaged and are so much fun. Highlighted activities each week are so popular. This facility is very peaceful and such a family-like community. Brookdale Western Hills is a special place for our family.

anonymous

Assisted Living

Toured community

September 29, 2022

5.0 out of 5 stars
Verified Review

Tour experience

The tour experience that we had with Brookdale Western Hills was great. My drawback for them was shared rooms. For mom I knew that wouldn't work.

anonymous

Assisted Living

Toured community

May 2, 2022

5.0 out of 5 stars
Verified Review

Tour experience

Brookdale Western Hills was our second choice, we really liked the facility and the staff. It is smaller with less residents and we liked that. We toured on a sunny day and the hallways were a little dark which is what ultimately made us choose another place. The staff here are amazing and still calling and checking in with us to make sure mom is happy where she is at. This would be a great place for anybody.

Lorraine B

Assisted Living

Toured community

November 29, 2021

5.0 out of 5 stars
Verified Review

My tour review

This community was fine it just came down to the price at the end of things.

Anonymous

Assisted Living

Family/friend

November 12, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

My Review

Everyone is very friendly and helpful. They are so kind to my mother.

anonymous

Assisted Living

Family/friend

October 21, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
2.0
Activities
4.0
Staff
2.0
Meals & Dining
5.0

Fair

My loved one who has Parkinson and Alzheimer's really likes it here. The communication is poor between the staff members and things take a while to be resolved. They have activities like bingo, musicians , painting , flower arranging and trips to the store to keep the residents busy.

anonymous

Assisted Living

Family/friend

June 21, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

Experience with Brookdale

We chose Brookdale Western Hills because of the value for the money. The room sizes at the facility are pretty good. They could use improvement on the food, he has a hard time chewing and they are constantly giving him food that is too tough and everything is covered with gravy.

David L

Assisted Living

Family/friend

March 26, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
3.0

A good place for my mom

We thought they did an overall good job, they were responsive to our calls whenever we had questions or needed assistance with our loved one. We sure would recommend the Brookdale Western Hills community to others.

Anonymous

Assisted Living

Toured community

January 17, 2020

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

I was pleasantly surprised. A nice atmosphere, good community space, adequate rooms. [Name removed] was very easy to talk to, and informative. Seems most needed services were covered in base rate, and good 24 hour living options should Gran get restless at night.

BILL FENDRICK

Assisted Living

Family/friend

December 13, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Moms stay

Excellent facility with warm and genuine care takers.

Anonymous

Assisted Living

Toured community

June 30, 2018

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Older, drab, brown carpet, beige walls, very small rooms, no bedroom door

Brookdale Western Hills

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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