28550 Westlake Village Drive, Westlake, OH 44145
Anonymous
Child of resident/client
Great experience
What we like the most about the community is that everyone is so friendly. Food was pretty good although we only had a couple of lunches. Hasn't even been a week but so far, we are very happy!
Read all reviewsBrookdale Westlake Village (Offering HealthPlus)
At Brookdale Westlake Village, residents and their families receive one-on-one support, enhanced security, and peace of mind. Whether you're seeking skilled nursing services, independent living, memory care, or assisted living, look no further. We can accommodate many specific needs, and our skilled staff makes it easy to age in place. As an added bonus, our community offers multiple layers of security. We have a 24-hour security system, keypad entry, a daily check-in system, and emergency response systems in each room. Our compassionate team members are also available 24 hours a day, seven days a week to be alerted to any emergencies.
With an abundance of resources under one roof, you can celebrate the feeling of watching your worries melt away. Through our exclusive Brookdale HealthPlus program, residents receive comprehensive care that’s right for them. We build relationships with doctors and nurse practitioners who can provide care on-site. Our specialized program allows you to receive support for chronic conditions such as diabetes, high blood pressure, congestive heart failure, and more. In addition, we manage urgent needs and provide annual wellness visits, immunizations, and health screenings. Residents also receive direct assistance with meals and diet, housekeeping, transportation, and home maintenance. When you...
Brookdale Westlake Village (Offering HealthPlus)
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Brookdale Westlake Village (Offering HealthPlus) with 9.3 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Westlake Village (Offering HealthPlus) has 74 reviews with an average "overall experience" of 4.2 out of 5.
Anonymous
Independent LivingFamily/friend
October 8, 2025
What we like the most about the community is that everyone is so friendly. Food was pretty good although we only had a couple of lunches. Hasn't even been a week but so far, we are very happy!
Maizy M
Independent LivingResident/client
September 15, 2025
When I first walked in Brookdale felt calm and friendly -- which it's proved to be! Staff and residents are friendly and willing to help with a smile. It's helped me a lot to ease into the life here -- being accepted and not made to feel uncomfortable for asking questions-- directions, etc. The food is very good. It's nice to have the pond here (my room looks out on it as do.many others'). There are rides for shopping and two tips a week to parks on Lake Eerie. I'm reassured when a resident fall, for example, is taken to hospital then brought back to Assisted Living and shows up at dinner then is back in their home.
Anonymous
Assisted LivingFamily/friend
August 27, 2025
I get discouraged by the rate increases for care. The costs just keep going up, up, up. I also feel that they are understaffed at times. They have filled the rooms to capacity but not increased staff. They have had staff turn over and had temporary employees but that is so difficult on the dementia patients. The staff that are there in the mornings when I'm there do work hard and truly care about the residents.
Richard P
Independent LivingFamily/friend
August 13, 2025
My mother-in-law has been happy with the staff being kind and helpful when she needs anything. She is very satisfied with the food and the dining room. So far she is not getting involved in the activities. Which is disappointing to us. We are hoping she will put herself out there more and try to join in instead of calling us and complaining how bored she is. Even though she would be doing the same thing at her old house. We are disappointed with the slow response from the maintenance department. We have been asking for a grab bar in her bathroom by the toilet since April. Overall we think Brookdale is a great place for my mother-in-law to be living. It gives us peace of mind.
Anonymous
Assisted LivingFamily/friend
July 22, 2025
Overall experience is very good. Staff is very friendly and helpful. Plenty of activities offered daily to engage residents. Food options good, too
KN
Assisted LivingFamily/friend
July 3, 2025
Everyone on staff was extremely pleasant and easy to work with for all the coordination of moving in and getting settled. I would recommend to others.
Linda
Independent LivingFamily/friend
July 3, 2025
Unlike some retirement/senior living facilities, brookdale of westlake offers assistance to residents if needed, including transport to meals, check-ins, and other various services that offer peace of mind
Anonymous
Independent LivingFamily/friend
May 27, 2025
The number one thing that my mom mentions is that they have very good food. She is very impressed with their dining facility food. They have provided excellent transportation to medical appointments. They are very responsive about maintenance issues and quick. The staff is very friendly. The grounds are maintained very well. The overall atmosphere is very homelike.
EK
Assisted LivingFamily/friend
April 24, 2025
They are very willing to work with families. Very friendly which was a great comfort feeling for my mom. She did not want to go into independent living at all, even tried to convince me to retire and take care of her. It was a rough 3 months but she has been there over a year now and loves it. Has friends , gets involved and staff is very caring when anyone has an issue. Her health has actually improved because she feels comfortable and relaxed. Once we hung her drapes , she said it now feels like home. Would highly recommend!
Shirley O
Independent LivingFamily/friend
April 12, 2025
this facility feels like home after you really leave your real home. The staff is both personal and professional. The residence are friendly and helpful. The food is superb. The place is clean. It gives peace to family members that their loved ones are in a great place.
Kathleen C
Independent LivingResident/client
March 5, 2025
You feel a sense of warmth and caring from the first time touring. The residents are friendly and welcoming. I am retired nurse who worked in skilled nursing and this community is the best by far and surprisingly not the most expensive. The food is delicious with many daily choices. I would highly recommend.
Anonymous
Assisted LivingFamily/friend
November 8, 2024
The staff and people who live there are all so friendly! There are plenty of activities... you can be as social or uninvolved as you want. Good food as well. My in laws are now at Brookdale and are also happy!
Julie P
Memory CareFamily/friend
November 6, 2024
As with most facilities, staff can make or break the environment. There are a few key dedicated staff that work very hard to create a warm, comfortable homey atmosphere. At times they are understaffed and planned activities don’t get done. My parents enjoy the food and the ‘in-house’ beautician, podiatrist and doctor visits. The extended family has enjoyed the ability to visit anytime and the opportunity to bring my parents dog to visit them. The staff went above and beyond to recognize my parents on their birthdays and provided them with cupcakes, cards and a gift. They felt very loved. Thank you to the dedicated workers that treat them like family rather than clients.
Jerry K
Independent LivingFamily/friend
November 5, 2024
Looked at a few looking for our 98-year-old mother who need a little extra help [name removed] held us thru the process couldn’t of been happier with our decision it just seems like home! She has been there 1 month and is fitting inn
Katie N
Independent LivingToured community
September 17, 2024
Very pleased with recommendation of touring Brookdale. My parents also really felt comfortable ! The moved in August and are settling in quite nicely! The staff has been wonderful ! Everyone we met along the decision making journey was super nice!
Anonymous
Assisted LivingFamily/friend
August 28, 2024
I think it's a great bang for your buck, however, it needs a little TLC. We picked this community because of the location and friendliness and the staff.
Anonymous
Assisted LivingFamily/friend
August 7, 2024
After 7 months of residency, our family concluded that Brookdale at Westlake Village Assisted Living could not adequately and safely provide care for our loved one. Care aide assistance and services were often unsatisfactory and very unreliable. If care aides responded to calls for assistance, it could take up to 90 minutes. Care aides would refuse to provide assistance in general and for toileting. Our loved one was told by care aides that care would be refused when expressing dissatisfaction with care aide response times and care. Our loved one was told to not use or stop using the call button and the pendant call button was often removed and placed out of reach by care aides. Our loved one was left unattended for lengthy periods of time in high risk locations, including on the toilet. We were often told that care aides did not respond because they were on break or whoever was covering for them was supposed to respond. When resorting to walking around the facility to find someone to assist us, it was common to find several care aides socializing outside the nurses’ station. It makes no sense and an obvious safety concern that all care aides would be scheduled to take breaks at the same time. Calls to the nurses’ station and switchboards would go unanswered, even during business hours, and often with a recording that the voicemail box was full. Usually, such calls were necessitated because of an urgent need for assistance. Laundry facilities were often out of order or did not adequately clean clothing because the washers and dryers were contaminated by soiled clothing. Soiled gloves, bed pads, and linens were often left on the floor and not properly placed in the garbage or sealed bags. The restroom area, and ADL toileting and showering equipment was often left soiled and uncleaned after use. Our family was at the facility often and at varying times. We regularly encountered residents calling out for help for extended periods of time without response, residents wandering outside the premises and unable to figure out how to get back into the building, or disoriented residents placed in hallways, doorways, or on benches for extended periods of time, unsupervised, and crying out for help. Our loved one never had bedsores prior to residency at Brookdale at Westlake Village. The recurring incidents of bedsores became so bad that our loved one required medical attention and treatment had to be closely monitored by the family and private-paid care aides to ensure it occurred. Our family went above and beyond to facilitate and participate in a successful residency. Unending promises for residency and care improvement and/or correction were given by management and staff and consistently unfulfilled. The higher public rating for Independent Living at Brookdale at Westlake Village is understandable. If your loved one has the ability to be relatively independent, the facility activities and social opportunities make for a pleasant lifestyle. If, however, your loved one requires moderate to higher level of assistance of Assisted Living, I assure you, they will encounter the same problems we did and I strongly encourage you to look elsewhere. If you choose to try Brookdale at Westlake Village Assisted Living residency for your loved one, it is absolutely necessary to visit often and at different timeframes, listen to your loved one’s feedback and body language, observe other residents’ care, and place a surveillance camera in your loved one’s living quarters. I truly regret waiting for as long as I did to terminate residency at Assisted Living and relocate our loved one to a better managed and operated facility. If you encounter the same residency and care problems we did, I encourage you to relocate promptly.
Anonymous
Assisted LivingFamily/friend
August 1, 2024
The staff is very kind and caring but they bring in agency help more than I would like. The building and food were ok but could be better. The cable TV system in assisted living is pretty terrible. The family is responsible for doing the laundry.
Anonymous
Memory CareFamily/friend
June 11, 2024
Since my loved one was in memory care a lot of things don't apply. I really have nothing negative to say about the staff or the facility. It was a nice place.
Anonymous
Independent LivingFamily/friend
May 17, 2024
The first thing I would tell someone is that all the people are concerned about the residents. They watch out for the residents and if any staff sees something that concerns them it is brought to the attention of management and or a responsible family member. The meals are very good and the activities are good. I have admired their ability to have staff that is caring. The only advice I would have is to update the facilities...they appear a little tired. I would absolutely recommend this facility!
Brookdale Westlake Village (Offering HealthPlus)
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.