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Carriage Crossing at Rivergate

94 Twin Hills Dr, Goodlettsville, TN 37115

For pricing & availability:
(866) 374-4058
9.0
Review score
82 reviews
Add review
9.0
Review score
82 reviews
  • 5 star
    47%
  • 4 star
    24%
  • 3 star
    15%
  • 2 star
    7%
  • 1 star
    7%
See all reviews
9.5
Review score
438 reviews
9 facilities
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Carriage Crossing at Rivergate
SaveShare
Carriage Crossing at Rivergate
14 photos
Carriage Crossing at Rivergate in google map

Anonymous

Child of resident/client

4.0 out of 5 stars

Review for The Carriages of Rivergate

The staff is great. The residents say the food is absolutely terrible and it's always cold. The room is really good, the size, and the upkeep.

Read all reviews

Carriage Crossing at Rivergate

Stately and classic, Carriage Crossing at Rivergate is a welcoming senior living community nestled amongst sprawling trees in the quiet neighborhood of Madison, Tennessee. Once thought of as a sleepy little town, Madison is constantly evolving. As part of the Nashville metro, residents can enjoy the convenience and advantages of big-city living while retaining the atmosphere and friendliness of a small town.

Carriage Crossing at Rivergate strives to enrich the lives of residents with fulfilling, enjoyable activities and attentive services. The community offers exceptional assisted living services in a modest yet sophisticated environment, and its staff strives to build trust in those residents by acting with integrity and leading with empathy.

Community Amenities and Services

After years of maintaining a house and home, your loved one can now lead a simpler life with much more time to explore their own interests and joys. Community staff provides weekly housekeeping services, along with laundry and linen services. Residents also enjoy three delicious, chef-prepared meals a day with healthy snacks available between meal times. Restaurant-style dining in the sunny, elegant dining room is an option, and room service is available upon request. Guests are always welcome to join!

Kind, attentive staff members are available around the...

Senior living options offered

  • Assisted Living

Carriage Crossing at Rivergate

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Carriage Crossing at Rivergate

9 out of 10
Review Score81 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.1
Friendliness
4.0
Care Services
3.7
Staff
4.3
Meals & Dining
3.7
Activities
3.8
Value for Cost
3.8
Cleanliness
5.0
Condition of the building
5.0
Experience with marketing or sales associate
5.0
Friendliness of staff
5.0
Knowledge of staff
5.0
Overall Experience
5.0
Value for Cost
5.0

A Place for Mom has scored Carriage Crossing at Rivergate with 9 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Carriage Crossing at Rivergate has 81 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 81 reviews

Last Updated: 10/13/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 13, 2025

4.0 out of 5 stars
Verified Review

Review for The Carriages of Rivergate

The staff is great. The residents say the food is absolutely terrible and it's always cold. The room is really good, the size, and the upkeep.

Anonymous

Assisted Living

Family/friend

October 10, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Carriage of Rivergate

What we like the most about the community is the cleanliness, friendliness, the care services, administration, meals and dining, activities and the value for cost.

Diane D

Assisted Living

Toured community

September 26, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Lovely

What I liked most about this facility is that is secured 24/7. All apartments have been remodeled. several floor plans to choose from. Very clean. Carpet is changed every time someone moves out. Highly recommended!!!

Kristy Wakefield

Assisted Living

Toured community

September 24, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0
Overall Experience
5.0
Cleanliness
5.0
Friendliness of staff
5.0
Value for Cost
5.0
Condition of the building
5.0
Knowledge of staff
5.0
Experience with marketing or sales associate
5.0

Wonderful place!

This is one of the finest facilities I’ve seen. All the apartments have been remodel they are beautiful. All new flooring throughout the building. Dining room is very pretty food is fantastic. The staff is fantastic.

Anonymous

Assisted Living

Family/friend

September 10, 2025

4.0 out of 5 stars
Verified Review

Our Family member as a resident. Overall nice community.

Concerned about my mom's closet doors always coming off track because they are swinging. The doors are too heavy for her to keep reattaching them. The washing machine on the second floors has been out of order for months therefore Mom has to go up and downstairs to wash her laundry. Mom complains about not liking the food. She won't eat it if she doesn't. Staff has been good to her. Activities are nice. She does like where she is sitting in the dining room. Her dining room experience is good.

Anonymous

Assisted Living

Family/friend

July 25, 2025

4.0 out of 5 stars
Verified Review

Review for The Carriages of Rivergate

They offer nice options for clients. Clean, dinning and food was good choices. depending on level of care how often they come to room to help I know they check at meal time to get everyone to dinning room I saw this while I was there. Mom stayed 3 weeks but couldn't really tell me anything about her day. There was no phone in room she had to go downstairs to front desk for a call for me to check on her.

Anonymous

Assisted Living

Family/friend

June 19, 2025

3.0 out of 5 stars
Verified Review

Review for The Carriages of Rivergate

Great people and facilities but sometimes response is very slow due to low staffing. I would recommend to others.

Anonymous

Assisted Living

Family/friend

June 2, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
1.0
Value for Cost
2.0
Care Services
2.0
Activities
1.0
Staff
1.0
Meals & Dining
3.0

Our families experience

The lady that tours you is great at making you feel that it's a great place once you get signed up. She basically ignores you. The administrator isn't truthful and doesn't seem to care about concerns. The head nurse is not the best either. They are short staffed all the time.

Jeff C

Assisted Living

Family/friend

May 6, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great care facility.

5 in every category. I am extremely pleased with her care there and value for the money. Very friendly and attentive staff. Management easy to work with. Everyone goes out of their way to make the residents feel like it's home and not just a facility.

Jess G

Assisted Living

Family/friend

May 2, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The best home away from home for your loved one

We love Carriage Crossing. It has been really good for us. They are an age in place. I feel like that is important. The facility is so welcoming and bright. Some of the facilities that we visited were gloomy and depressing so I feel this is important as well. The staff is very kind and interact with all the residents. The residents enjoy the workers. They are kind to families as well.

Anonymous

Assisted Living

Family/friend

April 7, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
2.0

Room for improvement but trending up

They have a new nurse in charge ([name removed]) and she's made a world of difference. Continuing to do the little things (if you're on the schedule for 2 baths per week - make it happen, don't give a bunch of excuses). So far so good - [name removed] coming in made everything better. Before, I would have given them a 2

Lisa C

Assisted Living

Family/friend

March 22, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Home For Mom!

When we decided to move my mother-in-law from the facility where she had been living, we found a wonderful new home for her at Carriage Crossing. Her apartment here feels so much more like home and she loves it! All of the on site staff are so kind and helpful. Family and visitors are always greeted with a welcome and a smile as soon as we come in the front door! There are numerous activities planned to encourage the residents to socialize and form community ties. [name removed] is great to work with and I highly recommend looking into Carriage Crossing!

Anonymous

Assisted Living

Family/friend

March 17, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
3.0
Staff
4.0
Meals & Dining
1.0

Review for Carriage Crossing at Rivergate

This is difficult to do if I can't have the questions one by one sorry. Food was bad, it is dirty, staff were ok. That place is only good for totally independent people. Staff are nice but I don't think they deliver the care that is presented upon admission. My dad was found on the floor many times by myself or family and when we called for help it took a long time to get anyone. One time I went hunting for a staff member to help and had a difficult time finding anyone. They need more help!

Anonymous

Assisted Living

Family/friend

February 20, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Carriage Crossing at Rivergate

Food and resident room cleanliness could very much be improved. Staff was very caring and pretty attentive. Based on the experience we have had so far, we would recommend Carriage Crossings to others.

Karen V

Assisted Living

Family/friend

January 25, 2025

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Sales pitch was great but...

Moving in on holiday weekend, limited staff was expected. However, the expectation was that things would improve. That did not happen. We were sold a set schedule for housekeeping, laundry, bath, etc that would be provided. However a schedule was never provided, and what few services have been provided are highly inconsistent. Move in date [date removed]-first bath not given until [date removed]. By [date removed] another bath had yet to be provided. Email was sent to director, [name removed], on [date removed]- who was out of office and had no backup personnel in her absence. No response was received. This lack of response required an in person visit with [name removed]-director of nursing in order to resolve the concerns. No response was ever received from [name removed]!! We have had the same issue with housekeeping. Sheets are to be changed weekly and the first time was [date removed] after more than a month. After two months of consistently reporting our concerns-we have finally seen slight improvement.

Anonymous

Assisted Living

Family/friend

November 26, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Carriage Crossing at Rivergate

Seemed like a good option for the cost. I've been pleased with Carriage Crossing, but I feel like maybe they're just understaffed and because of that maybe not as much communication with myself or my Dad and not as much attention/care for my dad. I don't think he feels "seen" there.

Anonymous

Assisted Living

Family/friend

October 28, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Review for Carriage Crossing at Rivergate

Carriage Crossing a very nice place took very good care of my mom's. She was happy there. We were happy with it. She has since passed away.

Anonymous

Assisted Living

Family/friend

October 23, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Staff
4.0
Meals & Dining
3.0

Positive experience -- clean, safe, friendly

The base rate is quickly raised as various levels of care are added in. Take that into account when evaluating overall cost. Based on the experience we have had so far, we would recommend Carriage Crossing to other families.

Anonymous

Assisted Living

Family/friend

September 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Top notch

The facility is clean & well maintained. Everyone who works there is helpful & competent

Anonymous

Assisted Living

Family/friend

August 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Perfect Fit.

Carriage Crossing at Rivergate is a great place! My mom loves it there. Staff really seems to care about the residents. They stay busy all the time but take the time to care for individuals who need more attention. Room sizes are more than adequate. Have different sizes of rooms to meet everyone's needs. Try to keep residents busy with different activities. They even have a happy hour once a week .

Carriage Crossing at Rivergate

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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