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Chapters Living of New Braunfels

2022 Hwy 46 West, New Braunfels, TX 78132

For pricing & availability:
(866) 374-4058
8.5
Review score
16 reviews
Add review
8.5
Review score
16 reviews
  • 5 star
    56%
  • 4 star
    13%
  • 3 star
    19%
  • 2 star
    6%
  • 1 star
    6%
See all reviews
7.9
Review score
210 reviews
10 facilities
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Chapters Living of New Braunfels
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Chapters Living of New Braunfels
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Anonymous

Child of resident/client

4.5 out of 5 stars

Chapters Living of New Braunfels review

Cleanliness - there is room for improvements. Overall it's a very nice place the staff is very caring. I'm happy my mom is there.

Read all reviews

Chapters Living of New Braunfels

Just beyond the reaches of the bustling urban landscape of San Antonio, Memory Care of New Braunfels is surrounded by peaceful, tree-lined neighborhoods and convenient suburban amenities. New Braunfels sits comfortably on the banks of the Comal and Guadalupe rivers, and celebrates Wurstfest — a nod to the town’s strong, German heritage — every November.

The community at Memory Care of New Braunfels was intentionally designed to accommodate the needs of individuals experiencing memory loss. The trained staff  create personalized care plans and work with families and residents to build positive relationships. The secure and therapeutic environment provides modern amenities, exceptional care, and comfortable accommodations where residents have the opportunity to enjoy a vibrant lifestyle.

Services and Amenities

The inner courtyard at Memory Care of New Braunfels gives residents a secure space to enjoy fresh air and warm sunshine. Residents can stop off at the cafe for a beverage, and then gather around the fireplace for an afternoon nap or an engaging conversation with friends.

The Alzhiemer’s and dementia program is customized for each resident and evolves with the individual’s changing needs. Before an individual moves in and throughout their residency at Memory Care of New Braunfels, the trained staff follow a structured process...

Senior living options offered

  • Memory Care

Chapters Living of New Braunfels

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Chapters Living of New Braunfels

8.5 out of 10
Review Score16 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.1
Friendliness
4.1
Care Services
4.0
Staff
4.2
Meals & Dining
3.8
Activities
4.2
Value for Cost
4.0

A Place for Mom has scored Chapters Living of New Braunfels with 8.5 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Chapters Living of New Braunfels has 16 reviews with an average "overall experience" of 4 out of 5.

Filters

1-16 of 16 reviews

Last Updated: 7/31/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Ann A

Memory Care

Family/friend

July 31, 2025

2.0 out of 5 stars
Cleanliness
5.0
Friendliness
1.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
2.0
Meals & Dining
2.0

It’s so different in the morning and night with the staff

I was visiting my loved one last week and I primarily come in the mornings when I do come, but I decided to come in the evening because I was attending an event that morning. Long story short I was searching for somebody for over an hour. I needed assistance helping my loved ones   in the bed. I recently had surgery so I was unable to do it. I finally saw a little girl come from the one of the offices down where my loved one is so I asked her if she knew where everybody was at. She told me she would go get her mom. About 20 minutes later I was approached by a caregiver [name removed]. I told her I just needed help laying my loved one down and she told me that she will go get the caregiver that’s assigned to my loved one. It roughly took around 30 minutes when a young lady came to help. After I said my goodbye to my loved one I walked into the activity room to see if my loved ones jacket was in there because I was gonna take it home to wash…TO BE CONTINUED

Anonymous

Memory Care

Family/friend

March 20, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Chapters Living of New Braunfels

I think nobody can always be perfect. So hopefully they they are trying to do their best

Anonymous

Memory Care

Family/friend

March 19, 2025

4.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
5.0
Value for Cost
4.5
Care Services
4.5
Activities
4.0
Staff
4.5
Meals & Dining
4.0

Chapters Living of New Braunfels review

Cleanliness - there is room for improvements. Overall it's a very nice place the staff is very caring. I'm happy my mom is there.

Anonymous

Memory Care

Family/friend

November 26, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Our experience with Chapters Living

Overall good experience for someone in a bad situation. Based on the experience we would recommend Chapters Living of New Braunfels to other families who may need a place for their loved ones

Nancy H

Memory Care

Family/friend

May 2, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

So far so good!

My mom has only been at Chapters for just over a month. She is settling in nicely. The staff is very kind and patient. The facility is clean and there are always lots of activities for the residents.

Anonymous

Memory Care

Family/friend

February 7, 2024

4.0 out of 5 stars
Verified Review

A positive experience

Staff is very caring, easy to contact, keeps you updated on issues and events.

anonymous

Memory Care

Family/friend

December 8, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Bright, homey environment

Memory Care of New Braunfels is a very comfortable, homey place. And much lighter and brighter than other facilities we considered.

Lyndal W

Memory Care

Family/friend

October 12, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Review for Memory Care of New Braunfels

It was a good experience. We picked this community because, of the location and their ability to handle myloved ones aggressive behavior.

G.F.

Memory Care

Family/friend

October 5, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Overall, they had too few staff to residents. Likewise, it was way too big of operations with too few controls in place to ensure resident well-being.

Mary Ann Rhodes

Memory Care

Family/friend

September 10, 2019

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

BAD Review NB Memory Care

We filed a complaint with the state and they gave us our money back after just two weeks. They almost killed my mother and several times the thermostat would be on 62 or 59 degrees. They were ugly to my sister and demanding. She had severe diarrea within a week of getting there and this was during the time they asked us not to visit for at least 2 weeks so mom could get acclimated. If they hadn't called us on day 8 she would have been dead. We then got her in the hospital where she remained for 8 days and now in a nursing. She never has fully recovered. I would never recommend this place and I was not the only one filing a state complaint, 2 other people filed complaints that I know, also around the same time I did.

Susannah

Memory Care

Family/friend

April 22, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

It's a great place!

My mother has Alzheimer's and was living in another assisted living community, which was a pleasant and adequate place, as long as I had my private caregivers working with her each day to bathe her, get her to meals, etc. After my mom had a mild stroke, however, it became apparent that she needed a place with more physical care during the time the private caregivers were not there. To be honest, I was a little shell shocked by the price at MCNB, but it has turned out to be worth every cent. MCNB is well-staffed, the care is excellent, and (what a pleasant surprise!) the quality of the food is a great improvement over her previous community. The brand new facility is lovely and has an air of spaciousness, with plenty of access to small, intimate, outside sitting areas. Her single room is spacious enough to accommodate the items that were most important for my mom's comfort. With the in-house medical care, my mom doesn't need to go "out" for services anymore, which is so much better now that she is more mobility impaired. I am also very relieved that she can age in place here, and my husband and I will not have to move her (and her stuff) again. I still use my private caregivers, because of the special relationship that my mom has with them. However, it has been a relief to all of us that the staff at MCNB can (and does) handle anything and everything if my private folks are unable to be there. We no longer have to scramble to find a substitute for the private caregivers. The private caregivers have been impressed, as well, that the staff at MCNB do not wait for them to arrive; they have her up, dressed and at breakfast, just like they would any other client who doesn't have private caregivers. Needless to say, the staff at the "front" of the house are friendly, attentive, and very helpful with providing the information you need concerning the community, along with helping to smooth the transition to MCNB. If they weren't, you probably wouldn't choose this community. Of course, the essence of the community is what the caregivers do, and I have been very impressed with them. They do treat their clients like individuals.

Anonymous

Memory Care

Family/friend

March 22, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

We Really Love this Community

We really like this community, and everything is working out very well for my mother in law since her move here. This community specializes in memory care. So we know she is being cared for by a staff that really understand how to care for someone with Alzheimer's. They do a great with the cleanliness of the community. There is never a bad odor lingering around the community, everything is well maintained. The staff here is very loving, and caring towards the residents. We really love this community, and I would highly recommend it.

Anonymous

Memory Care

Toured community

February 16, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Decent Tour

I had a pretty decent tour of this community. There was construction going on at the moment. So the community was not the best looking at the time, but everything else looked nice. The staff was kind to my family, and myself. It was a good experience.

Anonymous

Memory Care

Family/friend

February 7, 2017

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

The sweetest people I have ever met.

I cannot say enough about the wonderful care mom received during her short stay at this community. The entire staff were great with her and the kitchen staff tried to make sure she had food she liked. The community worked well with the hospice team. The caregivers eat with the residents and encourage them to be social. I have already recommended this community.

Anonymous

Memory Care

Family/friend

December 14, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

I am tickled we found this community!!

I can not say anything negative about this community. The staff know my husband by name and they do more than they need to for the residents. They have nurses around the clock. The community and his room are immaculate. He loves the food and they bring it out quickly. We both like this community and we would recommend it.

Anonymous

Memory Care

Family/friend

December 7, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The best place he could be!!!

This community is kept clean and they take good care of my husband. The staff are attentive and cheerful. They offer daily activities that he likes to participate in. He seems to like the food. The only minor complaint I have is that the common areas seem cold. This community is just wonderful and I would recommend it.

Chapters Living of New Braunfels

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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