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Charter Senior Living at Woodholme Crossing

1840 Reisterstown Rd, Pikesville, MD 21208

For pricing & availability:
(866) 374-4058
9.4
Review score
72 reviews
Add review
9.4
Review score
72 reviews
  • 5 star
    36%
  • 4 star
    39%
  • 3 star
    10%
  • 2 star
    4%
  • 1 star
    11%
See all reviews
8.3
Review score
1894 reviews
69 facilities
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Charter Senior Living at Woodholme Crossing
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Charter Senior Living at Woodholme Crossing
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Anonymous

Loved one of resident/client

4.0 out of 5 stars

Review for Charter Senior Living at Woodholme Crossing

The community is great. Very welcoming, kind, and helpful. Dining is also great, with a cute little eating area. Staff are helpful and have daily meetings to go over the needs of staff. There's a ton of activities with a salon on site. They were extremely helpful and accommodating with the transfer process from out of state. They stated on top of communication and helped reach out to the previous center. We're still new so we're working through some growing pains of staff washing clothes without shrinking them and getting a doctor in a bit more quickly.

Read all reviews

Charter Senior Living at Woodholme Crossing

Located on the edge of Woodholme Country Club, Charter Senior Living of Woodholme Crossing provides residents with chef-prepared meals, luxurious amenities, and a wide range of entertainment options. This grand, pet-friendly community features a beautifully landscaped courtyard, expansive common areas, and spacious apartment homes.

Whether seniors are seeking assisted living or memory care, licensed nurses are on-site to promote wellness and independence while also providing the best 24-hour care possible. All services and programs are designed with individuals in mind, so all residents receive the support they need. Those who opt for memory care receive personalized care through the exclusive Flourish℠ program, which promotes residents’ self-esteem through five key points:

  • Velocity program — Daily activities and events keep residents stimulated and engaged.
  • Oshibori experience — A daily routine that provides aromatherapy and serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation, a family oriented program that encourages families to bring in personal items to share and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio, video, engagement, as well as comfort stimulation and redirection.

Experience the Charter difference, today!

State Licensing Information

To explore the licensing information...

Senior living options offered

  • Assisted Living
  • Memory Care

Charter Senior Living at Woodholme Crossing

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Charter Senior Living at Woodholme Crossing

9.4 out of 10
Review Score72 reviewsWrite a review
Overall Experience
3.8
Cleanliness
3.7
Friendliness
4.0
Care Services
3.5
Staff
4.4
Meals & Dining
3.9
Activities
3.6
Value for Cost
3.6

A Place for Mom has scored Charter Senior Living at Woodholme Crossing with 9.4 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Charter Senior Living at Woodholme Crossing has 72 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 72 reviews

Last Updated: 8/12/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 12, 2025

4.0 out of 5 stars
Verified Review

Review for Charter Senior Living at Woodholme Crossing

The community is great. Very welcoming, kind, and helpful. Dining is also great, with a cute little eating area. Staff are helpful and have daily meetings to go over the needs of staff. There's a ton of activities with a salon on site. They were extremely helpful and accommodating with the transfer process from out of state. They stated on top of communication and helped reach out to the previous center. We're still new so we're working through some growing pains of staff washing clothes without shrinking them and getting a doctor in a bit more quickly.

RS

Assisted Living

Family/friend

August 12, 2025

4.0 out of 5 stars
Verified Review

Home away from home.

I had limited experience at Charter but it seemed like a really nice place. I loved my aunt's room after we bought furniture. I liked the way everyone went to the dining room for meals and was able to look at a menu and have a choice. I found the area where the screen was and where events took place to be spacious and welcoming. There was usually something upbeat going on there. Most people were kind and friendly. I thought it was a nice place.

Anonymous

Assisted Living

Family/friend

August 1, 2025

4.0 out of 5 stars
Verified Review

Review for Charter Senior Living at Woodholme Crossing

I think they need to get details on med management. Charter was not great communicating that all meds need to be on a doctors orders. Even over the counter meds.

Nicole

Assisted Living

Family/friend

July 15, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Our families experience

I think the facility was GREAT. Just finishing a remodel and it's beautiful inside. Staff was attentive. Loved the management and administration. My only complaint was the first few days - punch list type stuff was difficult to get handled. Lots of loose ends the first week. Mailbox key, tv set up, routines, PT, medications took 4-5 days to get going. Other than that I really liked the facility and would recommend it

Cheryl C

Assisted Living

Family/friend

June 19, 2025

5.0 out of 5 stars
Verified Review

How about Care with Accountability

I have found that compared to where my mom previously, the management team and staff are a lot more involved and responsive. I have the cell phone numbers of all the people I communicate with on a regular basis and I didn't get this at her previous senior center. As with any place taking care of a loved one, you have to stay involved and let them know that you will be checking in regularly so that your loved one doesn't get lost in the chaos that can come about and there have been a couple of occasions where I have had to make my expectations known. Anything I have requested has been handled immediately and no concern has been treated as less than important. At her previous senior center there was no accountability for my mom's deteriorating health but at Charter, everyone is transparent and highly engaged in her becoming a better version of herself even when that baseline shifts.

N. Johnson

Assisted Living

Family/friend

June 12, 2025

4.0 out of 5 stars
Verified Review

Review for Charter Senior Living at Woodholme Crossing

They are kind and engaging with my mother. They just renovated the facility. I would recommend them. They are helpful with the residents, they take them different places. They have activities for the residents. The only thing I have a problem with is the residents are suppose to have a certain day of the week that they are supposed to clean their apt and sometimes they don't clean them on their scheduled day.

Joan K.

Assisted Living

Family/friend

May 30, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Outstanding.

The staff is exceptional and kind. The dining experience is different than most assisted living facilities. You actually have a choice of what you want to eat. It is like going to a restaurant. They have the regular menu as well as other choices. The workers come out to your table and take your order. I highly recommend Charter Senior living. Everyone that works there knows all the residents by name and the residents play games, they have people come in and play music and sing. I can't say enough about how great Charter is.

Patricia R

Assisted Living

Family/friend

March 19, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
4.0

Friendly and Helpful Staff

Everyone there is extremely friendly and helpful. It's a very nice environment but unfortunately my father cannot participate in many of the things Woodholme has to offer.

Patricia R

Assisted Living

Family/friend

February 18, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A caring staff and a safe environment

My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to residents I can see, during my visits, all that is offered. Also, luckily Crossings is close to our home so convenient.

Anonymous

Assisted Living

Family/friend

October 28, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Our families experience

Overall it is clean but they forgot to clean my moms bathroom a couple of times. My mom isn't a fan of their food. They do pretty good with games. The cost is very reasonable compared to other facilities

Joan K

Assisted Living

Family/friend

August 26, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Everyone is so helpful and friendly

My family member is thriving at Woodholm Crossing. Lots of activities. The food is excellent with a variety of food to choose from. We received a tour with [name removed]. I can't thank everyone enough at how great they are.

Tracey T.

Memory Care

Family/friend

August 23, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Give Charter at Woodholme a try!!

Our experience with Charter @ Woodholme was top-notch from day one. [name removed] in admissions, was courteous and knowledgeable. The staff in the memory care section where my MIL was living, were fun, caring, and THERE!! Charter had STAFF, which impressed me the most, in comparison to the rehab facility she was in prior to. No place is perfect, but Charter was perfect for us. I'm definitely recommending this facility for memory care. They were truly a Godsend for our family.

Anonymous

Assisted Living

Family/friend

May 2, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Our Experience

My loved one is currently a resident at Charter Senior Living at Woodholme Crossing and the experience has been okay overall, so far. I'm not sure if I would recommend this facility to others as of now.

Anonymous

Assisted Living

Family/friend

April 23, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Overall Experience

Appropriate staffing for the residents needs seemed to be in deficit. Lack of staff members understanding the care of the residents. My husband could tell a drop in the offerings on the menu by the end of the month. So consistently offering food selections and consistent staffing and cooking.

Anonymous

Assisted Living

Resident/client

April 16, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our Experience

My loved one and I were residents at Charter Senior Living at Woodholme Crossing for a Respite stay and it was very good. Myself and my family liked it very much, everything was great. If we ever have the need again, we will use this facility again. Thanks for everything!

Chuck F

Assisted Living

Family/friend

February 26, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Very satisfied

We chose this facility because of everything above as well as the good value. My father says the food isn't as good as it used to be. I would definitely recommend Charter.

Anonymous

Assisted Living

Family/friend

January 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
2.0

Diabetic Mistake

I would tell them, that facility is NOT for a diabetic person as my uncle is. Their care for diabetics is not good at all. I chose Charter because of the friendly staff and the facility's atmosphere.

BW

Assisted Living

Family/friend

July 25, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Great Option & Caring Staff

Nice...clean ...friendly staff and no urine odor. I would recommend to other families. We picked this community becasue It was the best option at the time.

BJ

Assisted Living

Family/friend

July 3, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

you must look beyond the beautiful presentation

At Charter, you must look beyond the beautiful presentation. Cleaning staff left a lot to be desired. On many occasions, I changed my brother's linen. They will nickel and dime you to death once you move in. I must say that the Activity Director is outstanding.

CF

Assisted Living

Family/friend

May 5, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Positive Experience

I am happy to report that my father is in a safe secure place at Charter Senior Living at Woodholme Crossing. It has been a very positive experience for us.

Charter Senior Living at Woodholme Crossing

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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