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Charter Senior Living of Charlotte

3610 Randolph Rd, Charlotte, NC 28211

For pricing & availability:
(866) 374-4058
8.8
Review score
57 reviews
Add review
8.8
Review score
57 reviews
  • 5 star
    51%
  • 4 star
    26%
  • 3 star
    9%
  • 2 star
    5%
  • 1 star
    9%
See all reviews
8.3
Review score
1894 reviews
69 facilities
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Charter Senior Living of Charlotte
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Anonymous

Sibling of resident/client

4.0 out of 5 stars

Friendly staff

My brother was only there a for a few months. It seemed OK, no complaints. I would recommend it to others who are looking for a place for their loved one.

Read all reviews

Charter Senior Living of Charlotte

Enjoy beautiful scenery and compassionate care at Charter Senior Living of Charlotte. This secured, Victorian-inspired community features purposefully designed interiors that create a warm and calming ambiance. Here, dedicated staff members strive to provide residents with a unique and independent lifestyle tailored around their individual preferences and needs. Professional staff is available 24 hours a day, seven days a week to provide personalized assisted living and memory care services.

Seniors with Alzheimer’s or other dementias have access to specialized care through the community’s Flourish℠ memory care programming. This program promotes self-esteem while reducing the risk of boredom, loneliness, and aggressive behaviors through five key points:

  • Velocity program — Daily activities and events to keep residents stimulated and engaged.
  • Oshibori experience — A daily, routine activity that provides aromatherapy and serves as a reminder for mealtimes.
  • Grab-and-Go neighborhood activities — Spontaneous small-group activities catered to residents’ individual needs.
  • S.T.A.R. — Specific Therapeutic Assisted Recreation is a family-oriented program that encourages families to bring in personal items to share and reminisce with their loved ones.
  • Rest and Restoration program — An intervention program that provides audio, video, engagement, as well as comfort stimulation and redirection.

Here, seniors can experience the Charter difference every day.

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Senior living options offered

  • Assisted Living
  • Memory Care

Charter Senior Living of Charlotte

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Charter Senior Living of Charlotte

8.8 out of 10
Review Score57 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.4
Care Services
3.8
Staff
4.0
Meals & Dining
3.9
Activities
3.8
Value for Cost
4.0

A Place for Mom has scored Charter Senior Living of Charlotte with 8.8 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Charter Senior Living of Charlotte has 57 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 57 reviews

Last Updated: 10/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 16, 2025

4.0 out of 5 stars
Verified Review

Friendly staff

My brother was only there a for a few months. It seemed OK, no complaints. I would recommend it to others who are looking for a place for their loved one.

Anonymous

Assisted Living

Family/friend

October 13, 2025

3.0 out of 5 stars
Verified Review

Many improvements needed

There was a core group of about four staff members who were wonderful for Mom and loved her. They were very, very upset when she passed away in July. The director of the facility was absolutely no help with anything. And if they felt like the staff was getting too close to a family, they would either move them to another floor or fire them. I don't get it. Several of the best workers they had got let go because they targeted them until they ran them off. At one point the air conditioning went out and it was out for over 8 weeks this past summer when it was so hot. The director bought box fans for the offices but none of the residence rooms. The director bought portable air conditioners and put them in the offices. At one point I found mom sitting out in the Commons area Overheated And very sluggish. I don't know if they have the air conditioning fixed as of this point or not. In the winter last winter the heat went out for a while. So it was very frustrating. I finally went to the director and said I'm going to go out and get one of these fans from the building and put it in my mother's room. She said which one are you going to get? I said you tell me. After that is when a portable air conditioning unit showed up in my mother's room. I don't like the way they treat staff who are doing a good job. They brought in a lady who is a nurse over the staff and she spoke the staff and to the families of the residence in a very non-respectful way. We were to the point we were going to try to find Mama another place but she started transitioning with her dementia and we just decided to stay there. The only reason she got as good of care as she did there was because my sister and I were there everyday. We took turns and went on the opposite days. So the facility and staff knew we were going to be there.

Patrice S

Memory Care

Family/friend

September 19, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Best Care For Mom!

For over a year my family and I searched for a program that would best suit our mom. I did virtual tours, made multiple phone calls, and narrowed my search down to 2 facilities. My family decided to go with Charlotte Senior Living for several reasons. When I first took the in person tour the atmosphere was warm and calming. The staff and clients smiled and said hello as we passed. It gave a feeling that my mom would be comfortable here.

Anonymous

Assisted Living

Family/friend

September 15, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Would recommend.

We have been very pleased with the caregivers, nursing staff, housekeepers, and all who attend my parents (advanced assisted living) every day. On-site therapy is wonderful also! I do wish there was a dedicated activity room for residents. Facility is convenient to hospital and Dr/ specialist offices. Facility wheelchair transportation is good, but only on Tuesdays and Thursdays. It's a challenge to schedule appointments only on those days. But so far it has worked.

Anonymous

Assisted Living

Family/friend

August 27, 2025

4.0 out of 5 stars
Verified Review

Review for Charter Senior Living of Charlotte

For the most part they were great but some of the care staff were rude and not kind to the residents. I would recommend it.

Kristin M

Assisted Living

Toured community

August 22, 2025

5.0 out of 5 stars
Friendliness
5.0
Staff
5.0

Great outreach

While my parent made the decision to stay at home, the outreach was fantastic and we appreciated the guidance from staff as we navigated long term care. Our outreach partners checked in every few months, listened to me cry, and answered all of my questions.

Anonymous

Assisted Living

Family/friend

August 15, 2025

4.0 out of 5 stars
Verified Review

Review for Charter Senior Living of Charlotte

Charter Senior living was very helpful. They made me feel very comfortable with taking care of my granddaddy in his last days. The facility was always clean, smelled good and the staff was always professional.

Michael K

Assisted Living

Family/friend

August 14, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Excellent and Caring Staff

Very attentive and responsive staff and excellent onsite therapy facility. So far I have not encountered any serious concerns and all questions I have had answered in a timely manner. I would recommend them.

Vicki Poteat

Memory Care

Family/friend

July 2, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Professional care for my loved one

[name removed] gave the utmost professional presentation offered to me and explained everything of what Charter Memory care had to offer for my loved one. Other facilities failed at the 24/7 assistance needed at this time in my husband’s journey of dementia.

Christian S.

Assisted Living

Family/friend

June 19, 2025

2.0 out of 5 stars
Verified Review

Review for Charter Senior Living of Charlotte

They don't do laundry, steal sanitary supplies for other residents, and lie about their ability to provide catheter care. The executive director will pass blame and accept zero responsibility.

Anonymous

Assisted Living

Family/friend

June 17, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
5.0

Review for Charter Senior Living of Charlotte

In my opinion, the beautiful facility is under staffed and the staff on hand was not trained to care for my husband. He was left alone a lot so he was allowed to wander around and ended up in other patients rooms. My husband has Alzheimer's disease. They ended up sending him to the hospital without my consent, last straw for me. The ER doctor is the way I was notified because she didn't know why he was there. Bottom line, they're not equipped for people with dementia.

Jean M

Memory Care

Family/friend

June 12, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great support and kindness, the best place possible

I am delighted with everything at the memory care unit at Charter. I was warmly welcomed by everyone I met and given great information before Dad moved in. I’ve been supported every step of the way which is particularly helpful as I don’t live in the USA so can’t visit regularly. The fact that Charter isn’t part of a faceless national chain makes it so much more personal, with staff being committed to great communication and openness. In contrast to previous placements, I genuinely don’t feel we are just there to generate income for the company. Friends who visit send glowing reports - Dad is treated with patience, kindness and courtesy and staff work hard to put his needs first, understand his personality and offer the best care I could wish for. His room is kept clean, his personal hygiene is attended to and staff work hard to help him feel safe and secure. They also accept and work around any difficulties that arise given his dementia and mobility issues.

Anonymous

Memory Care

Family/friend

April 9, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Charter Senior Living of Charlotte

I am sad that my husband passed away 3 weeks after admission but during that time he was in 3 different hospitals and was only at Charter for a total of 5 or 6 days. But that said, they took good care of him and me too. I was very impressed of the care the staff gave to their residents. I must tell you that A Place for Mom is the greatest "invention" ever. I was at a high level of stress and getting connected to Place for Mom was a lifesaver. I spread the word about them all the time. And I (and our kids) loved Charter.

Anonymous

Memory Care

Family/friend

March 14, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Staff
4.0
Meals & Dining
2.0

Tread Carefully

Putting humans in a warehouse for old people is a tragic experience. Memory Care is the worst. Charter Senior Living is a for profit enterprise. Costs are cut to make a profit. This showed in some of the low quality caregivers they hired and some of the med techs they hired. The people who worked there were a mixed bag. Some were caring and attentive to my wife and some just ignored her or did not try to help her. When I tried to get answers to medical questions, it was extremely difficult. One of the med techs was as helpful as she was able. There is not a medical doctor affiliated with the place that I could see. The applications for payment to medicare for my wife's medical care were made by nurse practitioners or physicians assistants. Of course, even though they were being paid, they were not available to answer questions. As for the food, Memory Care did not receive the same quality of meals that the general population did. Some of the meals in MC were OK, a few were good, and most were deficient in protein and vegetables. Any time a dish was to have meat or chicken in it, you had to search carefully to find the little shreds of meat or chicken that were there. My wife loved the pink lemonade. Usually there was only enough for one serving. Pinching pennies just went too far.

Anonymous

Memory Care

Family/friend

March 13, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
2.0
Activities
1.0
Staff
3.0
Meals & Dining
1.0

Make sure the facility has enough help to care for your love ones. GO and check out the place when they don't know your coming My husband had to eat puree and hated it we ask to change it. It had to be done doctor. It took oolong to get things done. He also couldn't see and they feed him after 3 times they took food away. If he needed water he could not fine class. Very few activities. Not even a few in a wheelchair. That was wrong place for my husband he was only there for 24 days. I should have never put him there.

Anonymous

Assisted Living

Family/friend

January 27, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Charter Senior Living of Charlotte

I definitely would not recommend this place to anybody. It's way too expensive for the care that they get. A lot of the staff was just sitting around on their phones. My father was very rarely brought to an activity. Some of the staff members were rude and unpleasant. The executive director takes your complaints very lightly. definitely not worth $[fee removed] a month.

Anonymous

Assisted Living

Family/friend

November 27, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Charter Senior Living review

Their call buttons for the residents at the beginning didn't work. So the only way to get help was if someone came and checked on my loved one. The facility was taken care of, except for their outdoor areas. The regular staff have been very friendly and are so helpful and provide great care. The meals are average. In December, policies are changing and there will be charge for residents to eat in their rooms. I think the overall cost is average.

David T Jackson

Assisted Living

Toured community

September 16, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Genuinely caring, very diligent and incredibly helpful!

[names removed]l have been incredibly helpful resources for me during this stressful transition. The way that all the staff interacts with residents and their families shows genuine care and they are legitimate experts at what they do. If you need assistance with any part of the assisted living or memory care transition process, you can rest assured knowing that the team here will absolutely have your back. They will help you to work through any worries you may have about placing your loved one and will build strong friendships with them to get to know them as much as possible so they can provide the best care possible. I have visited many facilities in the Charlotte-Mecklenburg area and Charter is truly the best that I have personally seen.

Zach Donahue

Assisted Living

Industry reviewer

September 14, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Home away from home

As a third party provider for Charter Senior Living of Charlotte over the last three years, I thoroughly enjoy my time with its seniors, families, and staff on a weekly basis. Charter's care staff are always willing to learn and grow in order to provide the best care and quality of life to its residents. Its location is minutes away from Uptown and South Park making its location very convenient and appealing. Their on site Primary Care Provider helps accommodate and provided timely care for its seniors to avoid frustration of transportation and back logged doctors appointments. Charter of Charlotte gives a small family feel where everyone knows each others name. Next time you are in the area, check out Charter of Charlotte for your loved one!

Jamie I.

Memory Care

Industry reviewer

September 13, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A wonderful place

Charter Senior Living of Charlotte is a beautiful community. The renovations are great!!! [name removed] is one of the most respected and resourceful people in the senior industry!! She has a wealth of knowledge and experience!!

Charter Senior Living of Charlotte

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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